About JotForm

JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to t...


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Supported Operating System(s):

Web browser (OS agnostic)

490 Reviews of JotForm

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(331)

331

4 stars

(126)

126

3 stars

(20)

20

2 stars

(4)

4

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 490 results

June 2020

Daniel from Heritage Lifecare

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2020

Full featured form software

Jotform is a key system for automating our information flows, especially collecting media files.

Pros

Easy for everyone in the team to use. Great conditional logic. Very useful widgets e.g. signature collection, photo/camera upload.

Cons

More competitive pricing would be helpful - otherwise raising the monthly submission limits.

Reasons for Choosing JotForm

Many easy to use features not available with other SAS.

Response from JotForm

Replied September 2020

Thanks for sharing your great pros. That's appreciated. Unfortunately, we do not have any other pricing besides what you see on our pricing page http://www.jotform.com/pricing/ as of the moment. Our pricing is mainly based on usage. However, to get a permanent increase in your submissions limit, you can complete the Get More task on your My Account section https://www.jotform.com/myaccount/getmore. Regards!

January 2020

Kathleen from Leeward Community College

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2020

Form Builder that keeps getting Better

I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!

Pros

When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons

At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Reasons for Choosing JotForm

I wanted to be able to customize my forms, have numerous collaborators, an easy graphical interface and a reasonable cost. JotForm fit the bill!

Response from JotForm

Replied September 2020

Glad you find JotForm valuable for your needs. It is also great to know that your issues has been resolved. Best Regards!

September 2020

Sherry from Hess Academy

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Jot Form to the Rescue

Our school has been using Jot Form to manage our complex Covid screening process. Jot forms allow us to manage important and sensitive data with ease. Jot Forms are so clear and easy to review that I never worry that a vital piece of life saving information is missed.

Pros

Jot Form's best feature is the consolidation of the more complex questionaire into a simple results form. This feature makes processing the results of the form much faster than it would be if all questions had to be considered individually. We use our forms to survey very sensitive information so this feature allows for maximum accuracey.

Cons

Jot form is so easy to use that, from my perspective, it could only be better if it reviewed and filed the forms for me.

Response from JotForm

Replied September 2020

Thank you so much for your perfect rating. We greatly appreciate it. It's always a pleasure to hear that JotForm has been a great help in your work. We are also grateful for your compliments!

May 2020

Toni from Island Water Sports

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

May 2020

Great Cloud Software but Lacks on Customer Service

Customer service to slow to answer. Upgrade dos not work.

Pros

We utilize Jotform for our waivers and camp registrations.

Cons

We are limited on discounts capability for families. We also have upgraded several times now, been charged each time for an entire new account, then return the next day to be kicked back to the free level where we are over monthly submissions and customers can not submit forms. We have attempted to email for help with a very delayed response. This shuts our business down for several days each time.

Reasons for Choosing JotForm

Initial ease of use.

Response from JotForm

Replied September 2020

Thank you for your feedback and we sincerely apologize for the unpleasant experience. For urgent matters, we kindly ask you to please open a ticket in our Support System here https://www.jotform.com/contact/ so we can assist you immediately. We will make sure that you will get help in a timely manner. So far, we've been proactively assisting our customers with a quick turnaround time probably less than an hour. Sometimes we get too many tickets in a day so there could be a few minute delays in attending to your concern but we ought to answer all questions until the tickets are cleared. Best Regards!

February 2020

Jerry from JM Communications

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

February 2020

Easy to Use, and keep thing organized

Overall the app program is easy for any small business like to go for paperless but have limited budget. It is to go option. I recommend all my customer to use it.

Pros

Designing the form is easy and simple, and it has various options and plugin with third party service such as paypal, square up. And it has a free plan for any one want to test out.

Cons

If you want to customize the layout or design it will be hard to do. Due to it didn’t well support with customize design. you might use CSS To overwrite but wasn’t easy to overwrite.

Reasons for Choosing JotForm

Jorform has more functions support such as design, third party support

Response from JotForm

Replied September 2020

We have an Advanced Designer where you can customize each form elements in your form. You also don't have to be an expert with CSS. We have a CSS Helper that you can easily click and it will write the CSS code for you. I suggest you take our video course here https://www.jotform.com/help/300-Form-Designer-Tutorial-Let-s-create-fantastic-forms to learn how to customize your form in the Advanced Designer with ease. Thank you for your feedback and have a good one!