About JotForm


JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms.

JotForm offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.



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Supported Operating System(s):

Web browser (OS agnostic)

329 Reviews of JotForm

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(228)

4 stars

(80)

3 stars

(12)

2 stars

(3)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 329 reviews

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December 2018

Nathan from CareerSource Florida

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Business forms made easy

We run the forms for all our websites through JotForm. The form responses are collected in a database and we are able to display the results in html tables on our intranet. There is even BI on tap, so questions that have defined responses, such as a multiple choice questions, can be visually represented on web pages as graphs. When it comes to collecting information, JotForm has become an indispensable tool in our arsenal.

Pros

I became a JotForm user when Adobe sunsetted its FormsCentral product and I've never looked back. With a little effort, truly anyone can build an attractive, functional form using JotForm. You don't have to know any html, CSS, JavaScript, etc. That said, you will probably have to know some CSS to get a form to look just the way you want it to if you are adding it to your website. At least that is my experience. While the the form builder does allow for extensive customization, I've found that I've had to add my own CSS to achieve the perfect look I was seeking. Fortunately, JotForm makes tweaking the form look using your own code very easy.

JotForm is a very mature and feature-rich platform that contemplates nearly any form need, from conditionals, to calculations, to autoresponders. All field types are available and it's easy to set the properties for each, such as required, character limits, hover text, example text, etc. Using URL parameters, you can pre-populate your form fields, too. You can also use hidden fields to perform calculations or set up honey pots for security. Perhaps the nicest thing about JotForm is all its options are available to every form you build, regardless of which level you buy (or even if the free tier is all you need). What you pay for is the number of forms and the number of submissions.

There are literally hundreds of plugins that extend functionality, all included. Customer support is top notch and documentation extensive.

Cons

We purchased a tier that allows up to ten users, however, only the primary user can create forms up to the tier limit--the others users essentially have the limits of the free plan. The only way they can avoid those limits is by moving forms they create to the primary user and sharing the form. I've also occasionally experienced issues with payment.

November 2017

Patty from BlinkNow

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

JotForm is the best way to gather information from anyone, for anything.

JotForm makes our team much more efficient. We're able to streamline processes that would normally take our team a lot of time to complete. For example, rather than posting a job application and combing through all the CV's that show up in our inbox, we're able to use JotForm to host the applications and easily view the submissions in one grid. We can also designate which team members should receive certain applications, so that everyone is notified in real time and there's no need to go through and forward messages. It's been so helpful to us, and I can't recommend it enough for automating processes.

Pros

I love how customizable JotForm is. You can get it to do anything you want, with as many custom conditions as you want. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. Or better yet, you can have JotForm deposit all of that straight to Google Drive for you. The form features are very robust, and I'm constantly taking advantage of new ones. For example, we have a very long form that users can choose to save before they submit it. I've set it up so that they get an email reminding them to go back and complete the form later. I also use the e-signature feature, the "upload file" feature, and I'm constantly setting up show/hide features. As in, if someone answers "Yes" to question 5, hide questions 6-9. JotForm has added a cool new feature to make their email notifications dynamic, so that only questions that are answered are included in the auto response. It's wonderful!

Cons

I wish JotForm did a better job with compiling survey data. The feature to graph your results is buggy and looks strange. I was able to easily download my survey responses and create my own graphs in Excel, but I don't think JotForm would be my software of choice for another large survey (we've only done one so far). I also wish JotForm offered the option to have a default email formatting style. As it is now, I have to go in manually to each email template on each form and add our logo and other formatting.

June 2019

Omar from Photography

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

June 2019

Site @JotForm : To create electronic forms

The easiest and most effective ways to create a form JotForm.com of the early originators of the forms (if not the first) to emerge on the internet, and during this time they improve the service and make it perfect and second to none. Claim that they have the easiest service, when you want to create a form, you can see why easily. You don't need to spend money or give credit card information to use the features of the site, but they offer an unlimited number of forms and reports fields and forms. For this reason alone, you need to experience JotForm

Pros

- Is the location of the

@JotForm

: To create electronic forms in an easy manner and very flexible to support the addition of the boxes especially with the credit cards, and input information directly to you through several programs. Uses sentences if it is through, you can hide some fields and show them based on the selection
User

While most of the sites and programs to modify PDF files that can help you to edit the model or form you already have, the little tools give you the option to create a PDF form the full of yourself, like if you want to create a CV or a contract or something like that. Site Jotform is the place you need to mean to achieve it. It is a free site and wonderful to create files and documents PDF forms with different templates. All these templates were designed by site Jotform themselves to give to everyone without charge.

Divided forms templates to multiple categories, such as certificates, agreements, contracts, resumes, etc., knowing that each category contain many other forms, so I prefer to use the search field of the site. Once you find the template you want to use, open it within the editor Jotform and then make your edits to any part of the model then save it as PDF on your device. The only problem here is the watermark Watermark for the site that are placed on each page, lists you must subscribe to the premium account

Cons

Will fans create the forms difficult to leave this long email will take some time to respond

February 2018

Sam from Eiffel Sites

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

February 2018

Super Helpful for My Web Design Clients

It makes it easy to get answers to complex questions from my clients. They feel relieved that they don't have to answer a plethora of questions over the phone where they aren't really able to sit down and research how they want to answer. A lot of web design hinges on good business planning, so I appreciate that I can offer my clients a more convenient way to prep for their website build.

Pros

I primarily use Jotform for a client questionnaire I send my web design clients, and it is super helpful. Rather than expecting them to know the answers to all kinds of questions about their branding, desired functionality, etc., I'm able to send them a form that covers all the bases and allows room for extra topics I didn't cover at the end.

The form has a great drag-and-drop UI, with options to make radio buttons, dropdowns, text areas, etc., and you can disable irrelevant questions before you send it to a client while not losing that question on your

It's easy to duplicate forms, limit forms to only certain users, review old forms that clients filled out, etc. And it's been free for me (I only send a few a month, since web design is my side hustle).

I haven't needed to reach out to support, so I can't comment on that front, but the fact that I haven't needed support speaks volumes to the functionality and reliability of Jotform.

Cons

Similar to Mailchimp, I wish there was the ability to see who has opened the email once you've sent the form. I've sent forms to clients before who seemed totally on board, but they never filled out the form and I wasn't sure if it was even received and ignored, or maybe the followed the link but didn't fill the form out. I also wish there was a way to view the client's answers in (somewhat) real-time, so that if they fill in one question, I can see that, instead of having to wait for the entire form to be submitted.

May 2019

Andrea from Just Training East Midlands Limited

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

May 2019

Changed my life!

Been using it free for a while, albeit we havent really got down to understanding it fully, so I took the plunge yesterday and upgraded to Bronze. As a micro business with only three of us, this is amazing. We now have a complete set of delegate booking forms that we can just send to our delegates who can instantly fill them in on their phone and press submit and send them back. And they look so professional. I havent integrated with payment options yet, but when I find time to work it out, I will. At the moment I am completed addicted to designing forms, even if we dont actually need them..lol.... its so easy, and just makes life so much easier for us. I havent had the need to contact anyone at Jotform so cant say what the Customer Service is like. But thats good I guess, that the system is easy so you dont need to contact them??

Pros

Fairly easy to get your head around and quite easy to see what the software is doing. Drag and drop functionality is great. The finished on line form looks great, very professional. Its easy for your customers to fill in and submit back to you. For your customers it works on laptop, phone, tablet easily. You can select different languages, although this is very restricted on what becomes translated. Not that expensive. Instantly updates changes but the links stay the same, so you dont have to keep changing any link information. You can download a report as well and access returned forms if you lose them on your email. Thats brilliant. This means I can access returned forms away from the office, when perhaps I cant access my email.

Cons

The PDF Forms are a bit clunky, with boxes tending to jump all over. Not as easy on PDF as the on-line version. Its really frustrating that the scroll bar to move up and down your document is obliterated when you open the right hand feature side bar. You have to keep closing the right hand side bar to get the scroll bar back to move up and down your own document.. Thats very annoying.

March 2019

Devyash from MyOnlineCA

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Superb Contact Forms or Lead Capture Form

SUPERB Form. We Capture more than 1 lakh + customer database throughout the Jotform and Build a Million Dollar Company from Scratch. JOTFORM is really helpful in our Entrepreneurship Journey.

Pros

We are using Jotform from the Starting when we start our Legal Tech Company in India around 2015. This is the FIRST Software for the Company where we invest apart from domain & hosting. We have to capture the leads from our sites and have to send the automation emails. The Biggest Pros, its all about automation. with the jotform you can simply send the automation emails even schedule emails. so you can say you are running drip campaign on jotform without spending on any other software.

Cons

The Cons is Only the Number of Submission. We have Silver Plan from Starting which have only 10k Submission per Month so sometime we reached the limit just before 1 day end of the month. so just only for 1 day a company can't upgrade the plan. Jotform have to introduce the increase the submission as Add On Plans.

Some Apps like Daily Digest etc. are not working on their platform

March 2019

Sarai from Tanisha Sa'Rai LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2019

BEST FREE APP EVER, YET WORTH THE PAID ACCOUNT AS WELL!

I love JotForm, i’ve been using it for years. And now it just keeps getting better and better with the new Jot Cards. This is where information is split up and is dispolayed to your viewers in sections one question at a time instead of one whole long form at once. I also love the veriety of templates that are included. You won’t find another form system with as many options. Embedd Jotforms into your websites or use stand along pages. Either way, jotform keeps all of the information stored in one place for you while also alerting you in email when someone has completed your form. It’s great. Sign up for your free account today to see if Jotforms is for you.

Pros

JOTFORMS gives you an awesome Free account where you can still use ALL FEATURES for 5 forms and 100 submissions per month. You can’t beat this deal. And if you want to upgrade, then their paid tiers are very reasonable.

Cons

The only con that I can possibly say that I’ve found is that the Paypal submissions are still too limited even in the highest package plan. So if you are using these forms to collect a LOT of payments per month, Jotform may not be the best option.

September 2018

Kevin from Daberistic Financial Services

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

September 2018

JotForm is easy to use, yet has powerful features to customise and automate an online form

Pros

Has all the basic fields required for the form, such as name, telephone number, date, number, text
Has many useful gadgets you can search and plug into the form
Drag and drop interface makes it easy to design a form without coding knowledge
Field settings allow you to customise the form further
Email settings very useful, for creating notifications and autoresponders
Ability to customise Thank You page after the form is submitted
Ability to create conditions, to make the form more relevant and user friendly
Ability to share, search and use form templates created by other users
As an old customer, enjoy preferential pricing

Cons

I would like to see the Signature field/gadget improve, to make signing on a smartphone a better experience
I would like to see Take a Photo as a standard field option, and a form will only ask permission to access the Camera once, on the Smartphone. Currently if I enter four photo fields, the form would ask me four times about accessing the Camera.
I would like to get help on how to add a further answser to a specific question, for example if being asked about health conditions, and a client has multiple health conditions, he can click on a "+" icon to add a further health condition.

January 2019

Janette from Creative JR LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Easy Customizable Form Builder

What I've enjoyed most about JotForm is that not only do you have the opportunity to select great templates, but you can customize the forms to your needs. The integration is simple, quick and easy. Which in the end saves me time and money. Plus you can use the forms for any purpose, not only for website integrations. My overall experience has been a positive one with JotForm.

Pros

The functionality and template selections put my mind at ease. Building a website can be easy and fun when you are just starting out. I found out that some platforms to build out my websites didn't have the option to customize the forms that I needed for the goals I had set. I came across JotForm and was able to integrate the template of my choice into my website with ease.

Cons

I had a little trouble accessing my forms in the beginning but with the new updates that JotForm had made, I found that I made the right choice when it comes to customizable forms.

April 2018

Peter from PS-Sports.de

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Jotform is a "just works" software.

Nothing.

Pros

I am not an absolute professional in terms of computers, I build my websites for my work (Kraulkurse, Aquakuse and Triathlon Coaching) and everything in connection with it. I have only used Jotform as a contact and registration form and am very satisfied with it my modest ratios are enough for the free version of Jotform.
Recently I also tried a survey with Jotform. Maybe there are better alternatives here, which are completely specialized in surveys, but here too Jotfrom is completely sufficient and I can even use it to display the results of the survey live on the website. This is a feature that others might have, but I found it only at Jotform
For me, Jotform is a very good and reliable tool.

Cons

The available space, the number of forms, monthly form views, total form submissions and monthly form submissions is limited,

September 2018

Josh from Construction Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Catch-all product

Amazing. This has streamlined communication and added a level of consistency to collaboration that my company didn't previously have.

Pros

This thing is great- it solves nearly any problem on 1 hour's notice (while you search for a longer-term solution with deeper integration)

I currently use jotform for QA Surveys, Workorder generation (with unique, auto-incrementing serial numbers), labourer timesheets (where I can verify their check-in locations by using their IP addresses), intra-office action requests... and most of these forms are intergrated with Google Sheets to keep a running database of everything that's ever been submitted for later analysis.

Software is sold by packages of how many forms you get to submit... buy the Premium package. Once you get these running full speed, your office will generate thousands of these annually. All are straightforward, easy to track, and accountable.

Cons

The User Interface is somewhat limited. I can see why they want to control it (and force users to leave plenty of whitespace) but there are times when I want a no-messing-around, high-density interface to just get the job done.

May 2015

Jose Manuel

Review Source: GetApp


May 2015

Jotform easy web-based form tool for non-programmers

Jotform is an online drag and drop form application builder for people with little time to spend on programming and coding. Jotform is designed to make it easy for users to quickly design their forms, test them and put them into production in very little time. Experienced users can create forms and push them into live mode in amatter of minutes. But Jotform really is thought for the unexperienced, non-programmer user who wants to design form applications and does not want to deal with any coding at all. The application works through an online interface/work area in which an empty space is filled with fields and texts that the user selects and drop until a form is created in the feel and manner of the user. Once the form is completed with fields and texts, the experienced user can copy the code that the application generates for him and past it in any website and the form will display in the manner it was design. You can make any modifications to form at the source, and the destination page in which the code was pasted will automatically update all the changes and modification made. The best feature of Jotform is that you can test it for free, they allow one of the best bargain in the market: 100 submission, 10 secure submission and 10 submission with payment, all for free. I have not seen this offered anywhere yet. The other great feature of Jotform is that you can get your collected data and take anywhere you want: Google spreadsheets, an SQL database or download to your local excel application. Perhaps the area in which Joftorm needs improvement is the way you sort the collected data in their severs, especially if you have data collected that needs to be validate by a human hand. Of course, this types of form are more more advanced, cuttingedge project. For the average form developer, Jotform is the perfect tool.

Pros

East drag and drop online form builder, with 100 submission, 10 secure submission and 10 submission with payment all for free.

Cons

Not easy to sort collected data in their servers for validation purposes.

August 2018

RAM from Information Technology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money