Compass is quite intuitive and clean. The creators advertise a streamlined workflow and business process and this has been the case for us! We take inbound calls for many facilities across the nation and Compass has been the glue to hold it all together and insure our agents are giving the appropriate info, in the right timing, to the caller they are currently live with. I'm very impressed with the responsiveness of their team to our questions. They are lightning quick to dispel concerns and insure full, proper operation of their software. You can't go wrong partnering with the guys at Compass!

Intuitive and clean software! Easy to understand from a managerial perspective as well as agent perspective. They employ innovative ideas in this software that are not found in other competitors such as Zingtree. It greatly helps in routing our agents through call scripts. As a QA Manager, reports are easy to review and insure quality. By design, there is little error your agent can make when using this software. From guiding the conversation of a call, to sending caller info through the correct channels, Compass keeps us on track and accurate.

Still working out some small initial kinks and adding features, but this has in no way diminished the quality of their product.

Prestavi helps us as agents to navigate a call efficiently without overlooking key pieces of information. Prestavi also ensures that the correct routing is achieved so that a call can always be processed in the correct way.

Prestavi has been great for our company and has integrated seamlessly into our workflow. Support from the developers is always prompt and friendly. Prestavi was easy to learn and helps our agents navigate complicated calls with ease and efficiency.

I have no complaints about Prestavi! So far it has proven to be very customizable and we enjoy coming up with ways to tailor it further for our company's use.

It benefits from having a more organized work with my team to finish the processes faster and supervised by everyone.

The workflow is simpler by being able to automate processes that help reduce the workload of certain processes that were longer to develop. Everything in a team is more organized and faster to finish keeping track of all the development that is being achieved.The system was very easy to learn to use and with the help of easy support to finish configuring

I don't like the overload performance that sometimes has a hard time loading when there are many users in the same process

We had decided to try out Compass for a few reasons. Mainly, we wanted our agents to have a standardized script for inbound calls. Not only did Compass help our agents answer all of our clients' calls more professionally, but the features that were implemented into our scripts have made our whole process more quick and efficient. Our agents used to have a number of windows open on each inbound call, and compass was able to help put all the required reference information into each separate script.

- easy to navigate - customizable fields to fill out with call information - CUSTOMER SUPPORT: A+++ - tons of helpful features and integrations

- some bugs here and there, but they were always fixed instantly after reaching out to Compass

Prestavi has helped my team to process our information collection a lot faster without making mistakes. Besides that Prestavi is really easy to use and has a nice looking UI. I didn't need to look into a lot of documentation before I could get started.

I encountered some bugs while using Prestavi. Luckily their support team has helped me with these issues. Besides that, I can't think of anything I didn't like about Prestavi.