youengage

RATING:

4.9

(21)

About youengage

youengage is a customer experience platform that helps businesses streamline customer engagement, content marketing and lead generation operations. It enables employees to map customer journeys, interact with customers, manage feedback and generate custom reports. Professionals can use the application to create quizzes, automate forms and conduct surveys and polls to engage with customers. Additionally, features of youengage include real-time analytics, a drag-and-drop interface, custom branding, data entry, feedback management, custom templates and more. youengage facilitates integration with Zapier, which users can utilize to connect the platform with third-party applications such as Intercom, HubSpot, Airtable, Google Tag Manager, ActiveCampaign and more. Pricing i...

youengage Pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

youengage analytics

youengage Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for youengage

1 - 5 of 21 Reviews

User Profile

Jayadeep

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Amazing Tool To Create Interactive Experiences With Multiple Use Cases

The challenge in this modern digital era is to create interactive experiences that keeps your audience engaged as passive content has lost it's shine over time. The tool offers endless possibilities and we are limited only by our imagination. It can be used for lead generation, lead enrichment, audience segmentation and personalization with quizzes.

PROS

YouEngage has a simple and effective 5 step process to create out of the box interactive experiences : Build - Design- Configure - Distribute- Analyze. The features worth talking about are conditional logic option to create different paths for your audience depending on their answers to previous questions, multiple thank you screens that can have their own call-to-action button, a wide range of question types, webhooks to pull data to other tools and apps, ability to capture partial results, a fairly large number of embed options and a promising roadmap which reflects their commitment to improve the platform over time.

CONS

While YouEngage has a lot of features that will allow you to create engaging digital experiences, it does have some drawbacks which need to be plugged over time by their team. As of now, the tool does not feature a real-time leaderboard option that can significantly enhance the user experience. As of now, the other missing features for me are email integration with the major providers, google sheets integration, a relatively low number of templates to draw inspiration from, and the inability to send email notifications. Having said that, I understand that most of these wanted features are in their roadmap - i.e. if they deliver on their promises.

Thomas

E-Learning, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

YouEngage lets you go beyond boring polls and surveys

I am doing more surveys and polls, both during online events and outside of events because they increase engagement. YouEngage has introduced a feature to allow you to run polls and surveys during online events, which is really a nice touch. If polls are included with event software, they usually pretty rudimentary and almost an afterthought. A nice, well-presented poll is going to get a lot more engagement, so YouEngage really helps with engagement during online events.

PROS

The nicest thing is that this software produces beautiful surveys, polls, quizzes, forms, and even calculators. Everything is completely customizable and there are lots of options to embed on your website while still keeping everything looking great. I never fail to get compliments on surveys I put together in YouEngage.

CONS

There are a lot of options and customizations, so some people may find that there is a bit of a learning curve.

Reason for choosing youengage

SurveyMonkey produces boring surveys. In these days of the importance of customer engagement, boring just does not cut it. YouEngage blows SurveyMonkey away.

User Profile

Moe

Verified reviewer

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Very easy to use, great way to learn more about your customers.

PROS

The ease of use of the software to create quizzes and surveys for our users and the ability to push the users responses to google tag manager is great. Allows us to better understand our audience so we can refine our marketing.

CONS

I would like them to natively integration with email tools and CRMs, so we can automatically sync their data with our CRM.

Reason for choosing youengage

I mainly chose youengage for a mix of their pricing and the flexibility of the tool itself.

Michael

Utilities, 10,000+ employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

A great survey tool with some opportunities for polling too

I have been using youengage for about a month now! I conduct training sessions that includes surveys and polling. I have specifically used youengage in lieu of SurveyMonkey and MS Forms for pre-workshop polls. I plan to work on using youengage for in session polls as well. The survey is much more engaging and inviting - and it is much easier to use skip logic for the surveys. I love the images and participant view - it makes taking the survey a much better experience. I have tinkered with the live events feature, still getting the hang of it, I think there are some opportunities here as the polling is a little limited, but based on what I see with surveys and their roadmap - I am sure this is going to be better to use than PollEverywhere or other polling solutions that cost much more. I think this is a great value if you have a need for engaging participants of workshops before, during, and after the event (with the caveat that the polling is currently limited for during the workshop).

PROS

I loved the visualizations of the surveys you can create along with the ease of developing a survey that stands out at unique to participants. It is very easy to use software with a promising roadmap.

CONS

The reporting from the survey results might be improved a bit. You can export as an Excel document, but will be better to be able to export reports as PowerPoints or PDFs for use with others and in an easier way. Some of the live events/polling features need to be improved - but this is in the roadmap.

Reasons for switching to youengage

Easier to use and more appealing to participants.

Terrance

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Very Impressive

I was up and running within minutes of walking in and had my first form completed and sent in less than 10 minutes. Very impressive just what I was looking for

PROS

Ease-of-use, intuitive, professional appearance, conditional logic, flexible

CONS

Overall very good I like the analytics would like to see a little bit more and I think it’s on their roadmap

Reasons for switching to youengage

Value for money and better features