It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

This company has the worst customer service; we had used this software for 2 years now and it constantly has issues.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time.

I enjoyed using ServiceMax when they were backed by General Electric (GE). ServiceMax is compliant and works which is always a plus.

Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform.

If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Partners (community) platform is great and made a big change in our org.

We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic.

Very user friendly and the options for data management is good.

The only real negative point to Servicemax is the resource hunger.

We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.

Still using flash for dispatch console limits browser compatibility. The mobile for laptops application doesn't have clear release compatibility matrix.

I recommend this product mainly because it's easy to use. I learned how to use the system within half a day.

It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.

Before, this tracking was done manually via a spreadsheet and audits on this process were poor.

It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services.

Tech support is phenomenal, they are always willing to address issues, and are  always polite despite frustrations. This is a good program for those who often work remotely.

In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.

The way the system is set up it can be hard to impossible to get all of the information we need on one report.

Easy to generate Contracts, maintenance of Products and history tractability. Easy to use and gives Users good experience with Covered Products and Contracts.

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders.

US Dollar

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



LongDescription

Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Equipment Management

IT Asset Management

Dispatch Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Scheduling

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Cost Tracking

Fixed Asset Management

Service Reporting

Real-Time Data

Fleet Management

Groundskeeping Management

Routing

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

Preventive Maintenance

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Service History

Add & Edit Photos

Email Management

Ticket Management

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Online Booking

Equipment Maintenance

Employee Database

Data Visualization

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

mHelpDesk

Live Online

Webinars

Documentation

Videos

ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities.


ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs.


Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices.



Confirmation/Reminders

Skills Tracking

Resource Scheduling

Time & Attendance

Budgeting/Forecasting

Contractor Management

Work Order Management

Billing & Invoicing

Inventory Control

Contact Database

Employee Scheduling

Online Time Clock

Payment Collection in the Field

Quotes/Estimates

Customer History

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Real-Time Notifications

Reporting & Statistics

Availability Management

Calendar Sync

Customizable Branding

Customizable Forms

Appointment Management

Task Scheduling

Calendar/Reminder System

Timesheet Management

Collaboration Tools

Real-Time Updates

Real-Time Reporting

Workflow Management

Third-Party Integrations

Performance Management

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

mHelpDesk vs ServiceMax

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