No biggie, sometimes you don't know till you touch something.

Workwave said you're in a 2 year contract and workwave deliberately did not include the opt out in agreement. This is a bait and switch which is illegal.

We liked the ability to track our delivery drivers.

WorkWave is an excellent product with awesome support. We are a well known cleaning company in the Phoenix area.

They said you have to pay us for 2 month plus 195 for training and too bad so sad you arent happy. They continue to charge my credit card , unauthorized.

I don't like how it integrates with Quickbooks, FOR ME.

We feel like they are listening to the problems we are having and finding solutions. It's good to have real people to work through issues.

The customer service is prompt with all request. Everyone I have ever corresponded with has been nothing less than professional and courteous.

Totally great interface as well as being able to combine a lot of back office in the filed now.

This is the most unprofessional money hungry company ive ever seen in my life.

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

They used to charge for every call to tech support but after complaints that was changed.

We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction).

Excellent customer service and ease of understanding options. My technicians are able to access their schedules per the mobile application and be more efficient in planning their day.

What I was sold about what it would do - The ability to make estimates the way in which we wish to do so - Time sheets digitally, QB integration, Field tech ability to use the software in the field.

The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.

The first video training offered today is a great idea. I believe this will be a major help.

The workflow setup is good. When it is functioning correctly, it flows nicely.

They are terribly trained and the only customers that matter to them are the big guys. If you are medium or small you are chop liver.

Horrible experience on every level  and scammed out of money.

I dislike the fact that the program does not talk BOTH ways with accounting software programs.

Our company changed our software platform to that is run by WorkWave. The education that they gave us during the transition was great.

The WORST part (after wasting $s and 100s of hours on onboarding) is that they indicated they would let me out of my contract, BUT THEY KEEP CHARGING ME. They deleted my files but KEEP CHARGING ME.

Very responsive to help you understand how too spend more money to make less money writing a simple invoice.

GPS side of the software is pretty good and easy to use.

Your rep is responsive and available until you sign that contract and then good luck trying to get ahold of him. They say whatever sounds good to get you to sign, they over promise and under deliver.

We like that it works hand and with quickbooks.

WorkWave has been great. The customer service is AMAZING.

All I ever wanted to do was write my customer a invoice and ended going bankrupt to do so.

Dont waste your time and money. Every turn on the way on dealing with this company I ran into empty promises and horrible user experience and costumer services lies.

When you first start learning the software it is a bit confusing because there are so many features in it.

Once you do so, basically must start over creating work order. Also, once a work order is closed, it's very difficult to go back and undo financial aspects of ticket.

The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time.

I enjoyed using ServiceMax when they were backed by General Electric (GE). ServiceMax is compliant and works which is always a plus.

Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform.

If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Partners (community) platform is great and made a big change in our org.

We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic.

Very user friendly and the options for data management is good.

The only real negative point to Servicemax is the resource hunger.

We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.

Still using flash for dispatch console limits browser compatibility. The mobile for laptops application doesn't have clear release compatibility matrix.

I recommend this product mainly because it's easy to use. I learned how to use the system within half a day.

It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.

Before, this tracking was done manually via a spreadsheet and audits on this process were poor.

It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services.

Tech support is phenomenal, they are always willing to address issues, and are  always polite despite frustrations. This is a good program for those who often work remotely.

In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.

The way the system is set up it can be hard to impossible to get all of the information we need on one report.

Easy to generate Contracts, maintenance of Products and history tractability. Easy to use and gives Users good experience with Covered Products and Contracts.

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders.

US Dollar

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.


WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.


The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route to avoid scheduling conflicts. It also offers a route optimization feature that calculates and delivers the optimal route choices based on customer preference, eligibility windows, drive time and more.


WorkWave Service also syncs in real-time with both QuickBooks Online and Desktop.



LongDescription

Employee Management

Electronic Payments

Status Tracking

Payment Processing

Mobile Alerts

Time Tracking

Email Alerts

Customizable Reports

Document Storage

Activity Tracking

Equipment Management

SMS Messaging

Dispatch Management

Job Costing

Mobile Payments

Route Optimization

Contract/License Management

Electronic Signature

Confirmation/Reminders

Credit Card Processing

Invoice Management

Timesheet Management

Customer Database

Recurring Appointments

Chemical Usage Tracking

Job Management

Calendar Management

Customizable Fields

Geographic Maps

Scheduling

Data Import/Export

Mobile Signature Capture

Multi-Location

QuickBooks Integration

Technician Management

Mobile Access

Cost Tracking

Compliance Management

Real Time Data

Groundskeeping Management

Routing

Client Portal

Real-Time Notifications

Service History

Workflow Management

Real-Time Updates

Email Management

Activity Dashboard

Inspection Management

Alerts/Notifications

Online Booking

Work History

Reporting & Statistics

Reminders

Automated Scheduling

Work Order Management

Customizable Templates

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

For Arborists

Real Time Reporting

Irrigation Tracking

Photos/Images

Inventory Control

Reporting/Analytics

Contact Database

Online Time Clock

For Lawn Care

Payroll Management

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Job Tracking

Client Management

Quotes/Estimates

Drag & Drop

Customer History

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Document Management

Search/Filter

Location Tracking

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

WorkWave Service

In Person

Live Online

Webinars

Documentation

Videos

ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities.


ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs.


Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices.



Work Order Creation

Group Scheduling

Self Service Portal

Skills Tracking

Resource Scheduling

Preventive Maintenance

Time & Attendance

Budgeting/Forecasting

Contractor Management

Employee Scheduling

Inventory Management

Access Controls/Permissions

Email Reminders

Availability Management

Calendar Sync

Customizable Branding

Appointment Management

Task Scheduling

Calendar/Reminder System

Collaboration Tools

File Storage

Performance Management

Data Synchronization

Knowledge Management

Data Capture and Transfer

Productivity Analysis

Offline Access

Price and Cost Calculations

Chat/Messaging

Prioritization

Checklists

Warranty Tracking

Real-time Scheduling

Rescheduling

Multi-Language

Inventory Tracking

Historical Reporting

Variable Workforce

Approval Process Control

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

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