All Ballbutton Reviews
1-11 of 11 Reviews
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Victor
Recreational Facilities and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Managing DIrector
We have grown as a company post Covid closure and BB has helps us tremendously.
PROSIts is built on a modern platform with a very professional look. Ball Button clearly understands the complexity of our industry and has provides many solutions that have helped tremendously. It has expedited all of our processes.
CONSChange is difficult for all business. Ball Button assisted us throughout this process. Due to regional differences (East Coast vs West Coast) we have different names for certain activities. It was challenging to understand and label our activities with the labels in BB. All was learned and corrected in a short period of time.
Reasons for switching to Ballbutton
Club Automation did not provide us the flexibility we need to operate our business in the manner we felt it need to be done. Cost was a major issue as well.
Vendor Response
Thank you, Victor! We will always go above and beyond for you!
Replied August 2021
Molly
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Ballbutton for the win
My experience with the [SENSITIVE CONTENT HIDDEN] has been nothing but positive. I can’t recommend him and ballbutton enough!!
PROSEasy to use. Quick. Accessible on phone, laptop, and iPad. [SENSITIVE CONTENT HIDDEN] and support team are ALWAYS there if anything came up. Payment system is integrated within platform.
CONSIntegration was very simple, everyone had an easy time getting used to the new software. Nothing negative to report.
Reason for choosing Ballbutton
I chose ballbutton bc of my FaceTime call with [SENSITIVE CONTENT HIDDEN] that involved a product run through in real time. His excitement and love for his product was clear. There were also many new developments in the works. I wanted to be a part of the wonderful ballbutton community.
Reasons for switching to Ballbutton
To quicken the process, allow pros to see their schedules, have customers get notifications
Derrick
Sports, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Feature Packed Reservation Software
The overall experience with BallButton has been great! The customer service is superb! Even though we have run into some occasional bugs with some features, their customer service replied immediately and fixed the problem quickly.
PROSBallButton is easy to use but does take some time to get acquainted with all the features it provides. Having a club that has multiple locations with different hours and court layout, BallButton was able to accommodate our unique guidelines and regulations we have with our members to ensure fairness and efficiency.
CONSAside from some bugs in some of the newer features, there isn't too much to complain about. I do wish that some of the design elements would be geared towards other racket sports as well since it is mainly focused on tennis.
Reason for choosing Ballbutton
Customer service was better than all other platforms. Price was not the cheapest but the customer service was much better than the cheapest platform. Also, the speed of the cheapest platform was too slow. At times, the cheapest platform would take minutes to go from page to page while navigating through the back-end of their settings. Ballbutton had the features we wanted, it was fast, and the customer service was excellent!
Brent
Entertainment, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
A great product
Very awesome, overall experience
PROSThe software is very user-friendly. It does not take long to get the hang of the software
CONSWe haven’t come across any pitfalls that haven’t been fixed or dealt with.
Reasons for switching to Ballbutton
Not user-friendly did not have convenience of the app.
Vendor Response
Thank you for the kind words, Brent!!
Replied August 2021
Rikus
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
No Brainer
Have had great customer service throughout, New features regularly added, Open to feedback and customizing to indivual scenarios
PROSVery wide range of features Great visual design Great management Ease of Use
CONSNone really - slight learning with with anything new but haven't had any issues
Vendor Response
Rikus, thank you so much for the feedback! We appreciate you business. Customer satisfaction and customer support are paramount values for Ballbutton. We are happy you love Ballbutton!
Replied December 2020
Tsolak
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Ballbutton the best software
The best software I have ever seen. Compared to my last clubs software which was a nightmare to use. Ballbutton is so much more interesting and easy to use and has futures that makes sense for the clubs to have. Some have absolutely no business in being affiliated with sports clubs.
PROSVery easy to navigate, book, cancel, modify compare to the rest.
CONSThere is nothing to mention. Everything is very well implemented and easy to use. There is nothing missing that you may need later.
Vendor Response
Thank you so much for the feedback! We will keep delivering and beyond!
Replied December 2020
Timothy
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Ballbutton hits a Winner
The overall experience has been stellar. Now that our clientele has been using it for a while, they are able to schedule tennis and paddle courts with great ease. Tech support responds promptly and professionally and is able to address any concerns.
PROSEasy to implement Outstanding Customer service, support and training Web and mobile apps Amazingly easy to schedule courts
CONSIt took a while for our users to become accustomed to the software, but that was due to lack of familiarity by our users with scheduling this way.
Vendor Response
We are honored to have a customer like you, Tim! Thank You!
Replied May 2021
Jeffrey
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Ball Button Review - MTC
Ball Button is hands down the best software plat form I have come across to us at my club. period.
CONSWould love to see a court sheet on the app.
Vendor Response
Thank you! Our customers deserve the best, and we will always deliver the best product and customer service!
Replied August 2021
andrew
Professional Training & Coaching, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Country Club Tennis
Great
PROSCustomer service is great and the ability to customize to you needs is very helpful!
CONSVery few things were not fixable with a simple phone call or email.
Reasons for switching to Ballbutton
Poor customer service from previous provider
Vendor Response
Thank you! Our customers deserve the best, and we will always deliver the best customer service!
Replied August 2021
Mike
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Ballbutton Solves a Challenge Well and Simply
Ballbutton solved a big scheduling problem for our club. Now we worry about playing, not scheduling.
PROSWe are a simple club organization. Ballbutton does everything we need simply and in a relatively user-friendly way. Excellent feedback from our club members. Ballbutton management has been extremely collaborative and very supportive.
CONSNothing to speak of. Every minor glitch or issue has been speedily addressed by Ballbutton's management.
Reason for choosing Ballbutton
They were responsive to our needs.
Gary
Recreational Facilities and Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great service and product
Excellent company
PROSeasy to use , personal service and problems solved immediately. Training the staff was easy and professional.
CONSEvery problem that we have experienced, BallButton has taken care of.
Reasons for switching to Ballbutton
The previous software is built for food and bev