All Crazy Egg Reviews
1-25 of 81 Reviews
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Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed April 2019
Best heatmapping tool out there
We did find it to be the best overall, with easy setup in tag manager and no extremely excessive adverse effects on page or site speed. Great for when you need insights and A/B tests.
PROSIt is extremely effective in getting an understanding of what's working and what's not on individual pages of your website. While Google analytics might be great for a top level view of what content is working and what's not, Crazy Egg is best for getting more granular and seeing what individual elements of page draw attention and which don't.
CONSIt would be better if there were more ways to view attention and heat maps visually. If you could integrate mouse movements to the basic heat map that would be better. Annual pricing only is also a sticking point.
Vendor Response
Thanks for your feedback. We just launched a tool to help link attention to engagement and I'd love to talk to you more about what you're looking for and how we can help. I've shared my email address with you and please don't hesitate to reach out. Thanks again for taking the time to share feedback here.
Replied April 2019
Andrew
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Great product but better for the price for a small-mid sized business
Bottom line Crazy Egg allows you to make informed decisions to increase conversion and enhance the user experience on your website. If there were no other similar products I would have no issue continuing to use Crazy Egg even with the cons of the product.
PROSCrazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website. Crazy Egg was the first paid product I used for heat mapping, scroll, click data etc. It served me well and is a must have tool in the marketing tech stack.
CONSI didn't like to have to set up the pages to track in Crazy Egg vs. other products that allowed you to look at any page without setting them up. As a small-mid sized business budget also became a reason for switching away from Crazy Egg with other competitive products that delivered the same or better experience at less cost as we scaled. I would still use Crazy Egg in a heart beat but have moved on for competitive products.
Reason for choosing Crazy Egg
Initially we picked Crazy Egg as a market leader in this area and the fact it was owned by [SENSITIVE CONTENT HIDDEN]. The product delivers on what you would expect. I have since moved on to Lucky Orange and Hotjar as a better fit for my needs.
Nathan
Verified reviewer
Publishing, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2019
It works...
Easy ti integrates with external applications. A simple way to visualize clicks on your website.
CONSCrazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.
Vendor Response
Hello Nathan! Thanks for the feedback. We're confused by the commentary though which say: 1) We have much more than heatmapping. Actually, our toolset is quite robust and competitive with 5 different maps (heat, scroll, attention, list, overlay), User Recordings, A/B Testing (one of the only tools on the market with both maps and A/B Testing), and a WYSIWYG Editor. 2) Limited Visualizations. Our entire product is built on visualizations. We also go a step further than just onsite visualizations based on how we let you review and visualize different audience sources and referrers. This feels like quite a disconnect from our current offering. Would love to connect with you and understand why your experience with the product is so different from what we offer. It has to be a messaging or communication gap on our side which is why I'm eager to connect and learn more. Thanks for taking the time to write and share this!
Replied February 2019
Elaine
Verified reviewer
Higher Education, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2018
A helpful tool but becoming buggy
We've learned a lot about how our visitors interact with different pages on our website - they tend to click on every image even if it doesn't appear to link to anything, so we've learned to link more images than we used to. Mobile visitors tend to scroll a ton and just stop a few key places to skim, so we've learned to push that most important content higher up on the page so they don't have to scroll and skim so much.
PROSCrazyEgg provides all kinds of helpful insights about the particular pages you decide to track. You can see how far users are scrolling down your page - which gets really interesting on mobile, because you can see how they scroll right past certain sections and focus on others, which can help you improve page layout. You can also see where people are clicking - including "non-clickable" elements, like images, so you then know you should link not just text but also an image. There's also a spreadsheet of everywhere people have clicked, so you can view the data however it's most comfortable to you. You can track both publicly accessible pages and password-protected ones; you just have to install a browser extension to capture initial screenshots of protected pages.
CONSOver the past year I've noticed bugs creeping in. I set up snapshots and they just remain in "pending" status. It's happened so many time I now have to create a calendar reminder to check back in 6-8 hours and make sure my snapshots have all started. Customer support has not been able to determine why this happens or provide any resolution. The other downside is you only get data on the specific pages you track, and they've now added the ability to split out mobile vs. tablet vs. desktop, so if you want to see how visitors on different devices act differently, that will eat up 3 snapshots for every URL. Nice data to have, it's just very limited, so you have to plan out which pages you're going to track and rotate to really make headway on your site.
John
Verified reviewer
Education Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2018
Simple heat tracking made site usage easy to analyse
It was easy to work with non-technical colleagues to understand site engagement and work on practical redesigns. With services like Google Analytics, you're looking at very dry (though useful) data. To discuss websites on a marketing and engagement level, and to assess "your message", it's great to collect real data overtime and instantly share with your colleagues.
PROSThere are a variety of heatmaps that you can you to easily demonstrate website engagement and take away a quick overview of information.
CONSIt's difficult to pin down some dynamic content on pages. Sliders and hidden objects DO appear in the detailed heatmaps and tables of links, but it takes some work to understand what is being clicked on depending on the complexity of the website.
Jason
Verified reviewer
Retail, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Good Marketing Tool
This tool really does help you optimize your website if you know how to use it. I am a pretty experienced marketer and I use Crazy Egg for many of the businesses I work with to make sure customers are clicking on the things that I need them to.
CONSCrazy Egg is a good tool but the one bad thing about it is the fact that you cannot just put their snippet in your header and then see a heat map on any page on your site. It only lets you choose a specific number of pages that you can set up. If they kept the price low and allowed you to see a heat map on every page then it would be much much better.
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2021
Easy to use, does what it does well
Great and easy tool to use - if you are only after what they offer, it is great. But you sort of end uo wanting more...
PROSReally easy to set up and you are ready to go in minutes. The tools it does offer is easy to use, and gives great insights. The different heatmap overlays are great.
CONSIt lacks a few elements you would expect from a comprehensive CRO tool - theres no funnel analysis and setup that links to your recordings and heatmaps, and no form analysis. At the price point of the tool, you would have expected it
Reasons for switching to Crazy Egg
To test the functionality
Vendor Response
Hi, Thanks for taking the time to write this review. We have a very aggressive product roadmap and your feedback will help us with prioritization. Thank you.
Replied April 2021
Anonymous
1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
Amazing heat map tool
Great tool to identify painpoints of the UX of a website. Used it for testing
PROSVery easy to use! Insights are easy to read and understand. Great visual reports. Very useful in daily management of websites’ ux
CONSSometimes when downloading several reports at the same time not all of them were downloded
Vendor Response
Thank you for the kind response and for your commitment to our product. We have some exciting new things in the works and I've sent you a message directly to see if you'd be interested in learning more about what we're working on and sharing your experience so we can keep getting better.
Replied February 2019
Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Incredibly Beneficial for Understanding Your Website's Audiences and Use
The support is great, the product is highly useful - especially in tandem with other audience analytics you may need clarity on - and the user experience is top notch.
PROSThe insight into the way your users move through and interact with your website is incredible. The software is generally easy to use and, if you're careful about the conclusions you draw from the data you aggregate, can be incredibly powerful. We've used this software to help multiple clients make small but critical changes to their user paths and see fantastic results because of it.
CONSIt can be very easy to take the colorful maps produced out of context and make generalizations about your audience. Definitely use the testing feature in the software and keep in mind the numbers you're working with (i.e. if you're testing 1,000 users on a page, be sure to test another thousand a month later, etc)
Anonymous
2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2020
The original heatmap tool
Great product which will nail your needs if heatmapping is the only thing you need done.
PROSThis has always been our go-to heat map software. Primarily because it was first to market and its now what our network and team are used to.
CONSIt doesn't do everything that the newer entrants offer now and prospects seem to like some of the alternative solutions for their data visualisation outputs.
Sarah
Publishing, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Crazyegg Heatmaps are Okay - their Recordings option holds more value
+Easy to set up (just dropping a tag on the site or pages you want) +Easy to run heatmaps, scroll maps, confetti maps, and automate the reports (takes 2 minutes) +Easy to filter out internal traffic (set at the Crazyegg account level)
CONSHeatmaps and scroll maps are only mildly useful for how users interact with your website. Crazyegg's Recordings feature is more useful in viewing how users navigate the site but this is an extra cost. It would be helpful if they offered additional information such as trends. Eg, month-over-month % of traffic clicking X button change.
Vendor Response
Hi Sarah! Thanks for this review. We appreciate your feedback on our Recordings (we continue to update that product line). We've also got some exciting things happening on the Snapshots side (heatmaps, scroll maps). Given your POV, I'd love to talk to you and invite you to participate in some early testing we're doing. I've shared my information with you directly in the event you are interested. Looking forward to doing more to meet your needs here.
Replied January 2019
Orsolya
Online Media, 1 employee
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed November 2019
Heatmaps with a twist
I only used the free trial for my partner's website but we both were satisfied so it is overall a great experience. I will definitely recommend this platform to my colleagues.
PROSIt was easy to get started, the integration wasn't too hard either. I like the design and functionality. It's really easy to just use A/B testing for different website texts/article headlines. The offered 30 day trial period is sufficient enough to make a decision about continuing.
CONSI so far haven't experienced downsides to this platform but maybe it's a bit pricey for a user who has a lot of pageviews on their website. It's great for websites with less traffic.
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
Affordable User Behavior/User Insights Tool; Easy to Use
* The insights that Crazy Egg can give marketers, designers, and developers is worth the (reasonable) price. * Easy set up; Google Tag Manager installation is easy. * At times, it can be difficult to provide less technical team members or management with insights through raw data, but the visual component that Crazy Egg can provide makes life a lot easier. * Affordable * Your designers and developers are creating mock ups for future redesigns based on actual user data.
CONS* Having to delete snapshots because I've hit my max and export/save all the corresponding user data gets tedious; this adds up quick especially if you want to analyze both the mobile view and desktop view of your pages.
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed August 2018
Great product, has all though it has a lot more potential
My overall experience with Crazy Egg has been great, they have definitely hit the nail on the head for heat mapping however there is a lot of room for improvement in other areas. I have been using Crazy Egg for almost 3 years and haven't seen a huge amount of improvement. Looking forward to seeing any future changes.
PROSSimple heat mapping Has the ability to export heat maps Has a feature to add additional users to the project Tracking code doesn't noticeably impact load time Easy to use
CONSIt could be a bit cleaner on the system especially in the heat map pages A WordPress plugin would be nice Live tracking ( ability to track how long they were on the page for before clicking or exiting )
Sam
Verified reviewer
Internet, 11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
Reviewed September 2015
Nice heatmaps providing useful engagement data
Crazy Egg is a very useful tool that allows you to get a better understanding of how your users are engaging with your website, offering much more than a standard Analytics package. You can easily find out where your users are clicking on your pages using heatmaps, with several designs to give you a great visual. Using this data I've been able to make informed decisions on where to place buttons/links to attract the most attention, as well as understanding which areas of the pages are getting the most attention. You can track up to 100 pages at a time (with a pro account). Plans start from $9 per month with a basic account, which is perfect for individuals with small websites, but large sites or agencies can choose the $19/$49 or $99 plan.
PROSGreat price plans covering all audiences (individuals to agencies) easy to use heatmaps with extra data to understand the number of clicks on each element of your page ability to track several pages across a number of domains (great if you run more than one website)
CONSI was unable to create white label reports which is a shame
Anonymous
11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2019
See how users interact with your site!
Really helped us to optimize several websites with real data and iron out a few issues we were seeing with the consumer funnel.
PROSCrazy Egg is great for analyzing how new websites perform with live users actually using it. It was also great for giving us ideas on how to improve existing sites.
CONSTime consuming, hours and hours of recordings to watch and annotate.
Damien
Telecommunications, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great product that helps conversion and allows us to make high impact changes to our website
As a start up business with a large majority of sales done online it is key that we understood what our visitors are doing on our site. Crazy Egg gives us data to help make decisions both for our business overall as well as for our website. We have made several changes to our site based on Crazy Egg data (and advice from Crazy Egg support) that has resulted in increased conversions on our site.
PROSEasy to use Great reports with meaningful data A/B split testing
CONSNone from our experience so far. We have found all aspects of our experience to be positive.
Reason for choosing Crazy Egg
Better reporting and the a/b split testing function
Jordan
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Does what we want it to to - much better heat maps than the free tools out there
It's very easy to take snapshots of your web pages and capture where users are clicking. I like the ability to have multiple views -- I prefer the confetti view for precision.
CONSI wish Crazy Egg could capture precise menu clicks. We have a global nav that Crazy Egg can't read -- and instead, it looks like the clicks are occurring in our header.
Anonymous
2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed December 2017
Reliable Heat Map Tools For Monitoring Web Behavior
CrazyEgg is well-known website heatmap that helped me improve a digital experience of our website properties.
CONSToday, it does not offer is freemium version. Also, it would welcome to see new features that some of the other heatmap tools like Full Story offer. ( an approximate emotional sentiment of people behaviors etc..)
Britney
Marketing and Advertising, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
No complaints about Crazy Egg
We are able to show our clients what parts of their website are useful and not, where we should consider changing things, etc.
PROSI like how you are able to see and download different variations of graphs/images showing web traffic in order to relay to clients.
CONSWish you could set an automatic expiration date to end the tracking. And automated time to restart a new tracking. Sometimes we have too many trackings and have to delete some of the old ones.
Emily
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
Reliable Technology
Crazy Egg is a nice product to see what's going on on your website. It is an easy-to-use platform with quality videos and tracking.
CONSThe A/B testing could be more smooth, but overall a very good product.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Good Customer Service and Product
Good customer service.
PROSGood functionality - does what it says on the tin.
CONSThe thing I like least about this is the scrollmap but still good.
Vendor Response
Thank you for the review and much appreciated. One of the best things we can hear is that we are what we advertised ourselves to be. People have too much to deal with today the least they can expect is the truth and their expectations to be met. I'd love to talk to you about the Scrollmap. As a CE user for 10 years it's by far one of the first things I turn to. If you'd like to email me back I'm happy to share some of how I use it and what you might find valuable too.
Replied April 2019
Carlos Eduardo
Verified reviewer
Used free trial
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2018
One of the first on the market
This tool is one of the most reliable tracking tools on the web. It shows how users interact with your website, enabling you to improve your product and get better engagement.
CONSIt could have a free plan (like some time ago), but now you have to choose a paid plan and can test it for 30 days.
Anonymous
11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Super tool for heat mapping and user behavior intelligence
The data visualizations in their heat mapping are phenomenal and the click information is invaluable for making sound UI decisions.
CONSThe pricing is a bit higher than other available tools out there and some dynamic elements are not tracked properly.
Anonymous
1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
Great and simple heatmaps
Creating heatmaps and scroll maps is really easy and it gives you a ton of information about your user. There is also a session recording feature which can help you check how did your users use your site/product.
CONSCrazy Egg is really good for heatmaps, but I think their A/B testing option isn't as good as other options on the market.