Bloomfire Software

4.33 / 5 (197)

Our advisors have recommended this product 1 time in the last 30 days

About Bloomfire

Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and social collaboration features in a web application.

Customer organizations use Bloomfire to find and follow internal experts, create and post content, search and browse interesting topics and ask and answer questions.

This solution supports various content types including video, PDF files, PowerPoint presentations, screen captures and more. Bloomfire is smartphone-ready and can be utilized by companies small and large in industries such as IT, hospitality, real estate, health care and education.

Users can customize Bloomfir...


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Supported Operating System(s):

Web browser (OS agnostic)

197 Reviews of Bloomfire

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(89)

89

4 stars

(87)

87

3 stars

(17)

17

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 197 results

July 2020

Elise from Cardinal Path

Verified Reviewer

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Enables employees with a trove of knowledge

Pros

I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.

Cons

Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.

July 2020

Michele from Amplify

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

July 2020

Knowledge in one place

The customer service is the best I've ever had from any company.

Pros

All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

Cons

There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.

June 2019

Tyler from Acumen Physician Solutions

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

June 2019

Recent Updates Diminish Value of Product Usability

The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Pros

We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Cons

The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Response from Bloomfire

Replied June 2019

We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.

July 2020

Bernhard from Professional Business Coaches, Inc.

Company Size: 1 employee

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

July 2020

Easy to use

We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.

Pros

Very clear navigation, you know where to find what you are looking for

Cons

Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton

July 2020

Carmene from SSFCU

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Customized Customer Care

This software has grown with changes and adjustments we have to make along the way. The team we have at Bloomfire supporting our requests and walking us through what's up and coming has been nothing short of stellar. Sure we've had some glitches, but if they get wind of them they're right on it and ensuring that the adjustment is everything we were hoping. Otherwise, they're back to the drawing board to make it happen, in due time.

Pros

Bloomfire has meet every request we've asked of them. The evolution of customization they have offered us is truly above and beyond, especially during these times. Things just get better and better with time.

Cons

I think there's been some frustrations in wanting it to be an exact or close replica of what more popular search engines are within our Enterprise. It's wishful thinking, right? No. The reality is when you voice your wishes to Bloomfire they come so close you honestly wonder do they sleep?

Response from Bloomfire

Replied July 2020

Thanks for your review, Carmene! SSFCU has been a great partner and we look forward to continuing to work together.