Help Desk Software

Finding software can be overwhelming. Software Advice has helped thousands of IT support desks choose the right help desk software to manage their tickets and improve end-user experience.

Showing 1-20 of 275 products

Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read more

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Recent recommendations: 6 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Samanage

Samanage is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. Samanage offers comprehensive service desk functionality that helps businesses respond to service requests in... Read more

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Recent recommendations: 18 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.... Read more

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Recent recommendations: 7 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

SysAid

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include help desk automation,... Read more

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Recent recommendations: 12 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

MSP Anywhere

MSP Anywhere is a cloud-based help desk solution for for small to midsize Managed Service Providers (MSPs) and IT service providers. Key features include live chat, file transfers, session recordings, user management and queuing. It... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
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InvGate Service Desk

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other... Read more

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Recent recommendations: 17 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Cayzu

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The software... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

LiveAgent

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Vision Helpdesk

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments. This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Alloy Navigator

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities,... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

JIRA Service Desk

Jira Service Desk is an IT service management solution that assists IT and service teams in incident management, problem management and change management. The solution offers both cloud-based and on-premise deployments. Jira Service... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

OTRS

OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that allow them to create... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

IncidentMonitor

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
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Kaseya VSA

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing,... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

PhaseWare Tracker

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option. Applications... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Elevio

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The software... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

FIT HelpDesk

FIT HelpDesk is a help desk solution that allows users to manage issues, tasks and track the status of issues from inception to resolution. Users can customize the solution to fit their needs, and several optional modules are offered. FIT... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

KronoDesk

KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud. Businesses... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is... Read more

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Recent recommendations: 12 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Buyer's guide


Last Updated: April 19, 2019

Help desk software solutions vary in functionality, pricing and underlying technology. We’ve created this buyer’s guide to assist potential purchasers in determining which help desk software best fits their needs. Here’s what we’ll cover:

What Is Help Desk Software
Common Features of Help Desk Software
Why Do I Need Help Desk Software?
Benefits of Help Desk Software
Market Trends to Understand
The Vendor Landscape
Recent Events You Should Know About

What Is Help Desk Software?

Traditionally, the term “help desk” has generated som