--- title: "NinjaOne Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NinjaOne. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NinjaOne is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/help-desk/ninjarmm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) / NinjaOne Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/remote-support/ninjarmm-profile/alternatives/) # NinjaOne User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 298 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 235 reviews (79%) - 4 stars: 54 reviews (18%) - 3 stars: 5 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The device management is great as well as it pulls in so much information from the device to help with troubleshoot such as running processes, installed apps, hardware specs, last reboot, activity, etc. - We use it primarily for device monitoring and management, and it excels when it comes to remote access for both servers and end-user devices. - Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts. ### Most mentioned cons - The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex. - Any issues we have found or ran into, were all user error or interface confusion. - We do not use their documentation app, so there are fields that sit blank. ## NinjaOne customer reviews Showing reviews 1-25 of 298 (page 1). ### Smoother and cleaner experience than our previous stack - Overall rating: 5/5 - Reviewer: Bobby A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time managing devices, handling remote support, and staying on top of tickets and deployments. The platform feels modern, reliable, and much more user-friendly. It has helped make our support process more efficient, and it gives us better visibility into the endpoints we manage. There was a learning curve during the transition, but once we got comfortable with it, NinjaOne became a much better fit for how we work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about NinjaOne is how clean and easy it is to use compared to the Kaseya stack we moved from. We started using NinjaOne in February 2025, and the overall experience has been much smoother for our team. Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day. The interface is straightforward, and it does not feel like we have to fight the system just to get basic tasks done. Customer support has also been solid whenever we have needed help. #### Cons There are still a few areas where I think NinjaOne could improve. Some settings and workflows take a little time to get used to, especially when coming from a different stack like Kaseya. There are also a few reporting and automation features that I would like to see become more customizable. Nothing has been a major dealbreaker for us, but there is definitely room for continued improvement as the platform grows. #### Reasons for switching to NinjaOne We moved away from Kaseya due to some vendor complications. --- ### Ninja One - The Answer to MSP Issues - Overall rating: 5/5 - Reviewer: Bradley H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ninja has been the answer to all our problems as an MSP. Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.) hence the decision to move. In comes Ninja. Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront of their decisions. Every member of the team I've worked with have been golden too (Special shoutout to [sensitive content hidden] for managing our account!). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities. Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts. On top of this, the account management from [sensitive content hidden] has been superb. She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business. All in all, a fantastic product with fantastic support to go along with it. #### Cons So far, I haven't found anything I dislike about the product majorly. A lot of the areas I may have difficulty with are merely just learning curves on my part. #### Reasons for switching to NinjaOne Atera failed to meet the minimum standards of what we expected from an RMM solution, and was convoluted unnecessarily at times. --- ### Best IT management system I have used - Overall rating: 5/5 - Reviewer: Will M. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The whole IT staff here loves NinjaOne. We have looked at and tested a few other management systems and we all agree this is the one #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NinjaOne is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it. #### Cons The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great --- ### NinjaOne in Action: Strengths, Weaknesses, and Real-World Results - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, NinjaOne is a good product but has the potential to be better. Its fairly young product in design but should the team listen to feedback, it can be greatly improved. When I customized it for my organization at the time, I had it working closely to where I wanted it and I received great feedback for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I loved that NinjaOne has both ticketing and RMM built into one product. It was very convenient to be assisting an end users and be able to remote into their device effortlessly from NinjaOne. Also, patch management and remote monitoring was a huge plus. #### Cons Because NinjaOne was so new, there were features that I was previously accustomed to in other pieces of software. One feature I used heavily was the round robin feature for ticketing. NinjaOne didn't utilize that as they relied on automation. #### Reasons for switching to NinjaOne The company made the switch because the product was old for them and they outgrew what it offered. --- ### Powerful RMM Platform with Excellent Remote Access and Automation Features - Overall rating: 5/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with NinjaOne has been very positive. It strikes a good balance between functionality and ease of use, making it easy to manage devices, deploy changes and provide remote support from a single platform. The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros : NinjaOne offers great value for money and has become one of the better RMM platforms I've used. We use it primarily for device monitoring and management, and it excels when it comes to remote access for both servers and end-user devices. The platform is easy to navigate, making day-to-day administration straightforward, even for larger environments. Deployment of scripts, automations and configuration changes is simple and can be done silently in the background, which saves a huge amount of time. Alerting is reliable and provides good visibility into issues before users report them. Ticket management is well integrated and helps keep support work organised, while customer support is generally very responsive and helpful when issues do arise. The platform also makes it easy to support clients remotely without needing multiple different tools. #### Cons While NinjaOne is easy to use, some areas can feel a little too simplified and lack the advanced functionality available in some competing RMM platforms. Certain reporting and customisation options could be more powerful, especially for organisations with complex requirements. Ticketing works well for general support but may not be as feature-rich as dedicated PSA solutions. The user interface is clean and easy to learn, but there are occasional areas where finding specific settings or generating detailed reports takes more effort than expected. #### Reasons for switching to NinjaOne Better RMM/remote connection solution in one. --- ### Everything you need, nothing you dont, that all works reliably and affordably - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. ### Proposed Corrections 1. **“Our scope can is greatly dynamic”** → “Our scope is greatly dynamic” 2. **“within each clients environment”** → “within each client’s environment” 3. **“Tiered and a la carte pricing that is perfectly centered, makes it”** → “Tiered and a la carte pricing that is perfectly centered makes it” 4. **“BitDefender Gravity Zone”** → “Bitdefender GravityZone” 5. **“3rd party”** → “third-party” 6. **“Its simply a great product”** → “It’s simply a great product” 7. **“doesnt”** → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. #### Cons I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. #### Reasons for choosing NinjaOne We currently have Ninja deployed. We have not decided if we want to migrate. Ninja has served us VERY well. It would be hard to get us to pull away from them. However there are some points that we would like to have under one roof. Ninjas Backup needs to be more granular. Backup of VMs is clunky, and RPO isnt as granular as we would like. No EDR is a consideration as well. --- ### NinjaOne is the RMM for You! - Overall rating: 5/5 - Reviewer: Rich W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. #### Cons The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. #### Reasons for switching to NinjaOne Cost was the major reason for our initial switching. --- ### Great RMM tool - Overall rating: 5/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Much less expensive than other RMMs for a great value. Makes deployment of almost any software a breeze with its file transfer scripts. #### Cons Truly the only downside to the remote access is that you can't pop out 2 windows for using 2 monitors #### Reasons for switching to NinjaOne More features that were easier to use. We were already moving here, AND it cost less --- ### Great up-and-coming RMM - Overall rating: 5/5 - Reviewer: Isaac G. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They provide an easy way for our outsourced IT department to handle tickets on our in-house machines. #### Cons NinjaOne is a bit expensive, and it's still lacking in some areas compared to other RMMs, but they update often. --- ### Powerful endpoint management Tool - Overall rating: 4/5 - Reviewer: Toms T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. NinjaOne has been a solid, time-saving tool for our team. Customer support is responsive when needed, and it handles routine monitoring and patching reliably. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros reliable remote access and quick deployment across endpoints. The interface is clean, easy to navigate, and makes daily endpoint management a breeze. #### Cons Pricing can be a bit steep for smaller setups, and ticket management could use a few more advanced customization options --- ### Automated Patch Management made easy - Overall rating: 5/5 - Reviewer: Shaun C. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. First Class! From the salesperson who originally set the account up to my account manager who regularly contacts me to check all is ok. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software makes patch management on computers and phones a breeze because its all automated. I just have to approve some optional installs and it goes ahead and installs them. #### Cons The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne. I have to email a VCF card to all users. However i have requested this as a future feature release. #### Reasons for switching to NinjaOne NinjaOne automatically applies patches and fixes --- ### Gr8 RMM solution - Overall rating: 4/5 - Reviewer: Andy H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good and its always reassuring when you see constant development of a product with many new features and fixes regularly being released. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Really easy setup configuration and use at great value. Its been such an easy switch from our previous system which has been great #### Cons Lack of AzureAD credential support is currently an issue but we are assured its being released soon. #### Reasons for choosing NinjaOne Simpler to use, mire recommendations from peers. #### Reasons for switching to NinjaOne Licence expiring and product no longer seemed be getting any development. --- ### Great overall - Overall rating: 5/5 - Reviewer: Linze T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and has a very intuitive user interface with simple navigation which is useful for quick fixes. #### Cons There is a slight learning curve in setting up the device management profiles but once learned it is a powerful tool #### Reasons for switching to NinjaOne Better price and features were provided by NinjaOne --- ### Agile company with excellent RMM - Overall rating: 5/5 - Reviewer: Asher O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall excellent experience. I can't recommend them enough. The people are great, support is knowledgeable and responsive. Software works well. Pricing is reasonable. They're continuing to add features and communicate with its partners. They really seem to have it together. Onboarding was a breeze. Their documentation is extensive and many of the articles include explainer videos. Easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive! #### Cons I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next. #### Reasons for choosing NinjaOne Reviews, features, all-in-one system, reliability, pricing, friendly people that are easy to work with. --- ### The Best RMM out There! - Overall rating: 5/5 - Reviewer: Ian B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I setup and tested and have put into production NinjaOne. I would highly recommend using it if you are an MSP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy. #### Cons There are some integrations I would like to see mor of especially with the software updates and deployments. #### Reasons for switching to NinjaOne Made the switch due to better cost and support offered by NinjaOne. --- ### NinjaOne - Great potential - Overall rating: 4/5 - Reviewer: Tomson B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive. #### Cons The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc. #### Reasons for switching to NinjaOne Helpdesk ticketing is very basic & does not offer any extra features or remote support tools --- ### Must read for anyone exploring RMM options in the marketplace... Look no further! - Overall rating: 5/5 - Reviewer: Nick A. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact. In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it. #### Cons We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of. #### Reasons for choosing NinjaOne In case it hasn't been clear so far, we're major advocates of Ninja RMM. They are a company that continue to demonstrate to us that they are committed to building a long lasting and fruitful partnership, which (quite intentionally, I’m sure) leaves us feeling like we don’t want to do business with anyone else. #### Reasons for switching to NinjaOne We're a UK based MSP covering London and surrounding areas with approximately 170 clients and 4000 devices under management. Having fallen out of love with our existing RMM provider who we'd partnered with since 2012 we found ourselves in mid-2019 exploring the marketplace to see if there was another platform out there that could cater for our RMM needs. The contract with our incumbent was set to expire at the end of November, to give ourselves enough room we wanted to be fully migrated by the end of October. We were able to migrate our 4000 devices in about 2 weeks using our incumbents system and some clever scripting to deploy the ninja agent, and Ninja's system to swiftly uninstall the old one. --- ### Ninja One changed our business - Overall rating: 5/5 - Reviewer: Brian L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic, I can't fault ay aspect of the solution or the people working with the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software. #### Cons The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient! #### Reasons for choosing NinjaOne Better functionality, better ease of use, better value, and better people to work with. #### Reasons for switching to NinjaOne Needed a more mature and capable product --- ### NinjaOne is Aces - Overall rating: 5/5 - Reviewer: scott m. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered After having this tool in our environment, it would be tough not to have this tool. This replaced GoTo Assist for us because it had so much more to offer. It's been the best addition to environment we have made in the last 10 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The remote access gives us more than one option. Patch management is a bonus, They constantly update and fix bugs and issues. Support is solid. #### Cons That I can't integrate out Bit Defender license into their platform it need to be purchased through them. --- ### Top servicetool for a small price - Overall rating: 5/5 - Reviewer: Robin S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a service provider, I was able to significantly reduce my workload per customer. We were also able to significantly reduce maintenance costs per device for customers. My customers are extremely satisfied with this feature. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use NinjaOne's endpoint management as an MSP. Many of my customers depend on having a clean IT infrastructure with up-to-date security patches, etc. This is relatively easy to achieve with NinjaOne. The dashboard is relatively easy to use from both an administrative and customer perspective. Managing the endpoint management of a single device or even the entire organization is easy. Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician. However, if you do need to contact a technician, this is usually possible in a timely manner. Ticket management, if booked, is also easy to use and clear. #### Cons There is little negative to say here. However, if you do need help, competent contact persons are quickly available. --- ### NinjaOne is Great - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having a central pane of glass for all of my network management needs is fantastic. I am able to control patches, remote control user PCs, and deploy software seamlessly. #### Cons We are looking to have a full mobile device management capability with conditional access to completely lock down our environment. #### Reasons for switching to NinjaOne Software was provided by a previous MSP. --- ### Ninja is number One - Overall rating: 5/5 - Reviewer: Anthony C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is a reliable and highly beneficial resource. Support is readily available when needed but rarely is necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company operates on NinjaOne, which provides valuable intelligence and tools. The thinks it allows us to do remotely for endpoints is amazing! #### Cons We anticipate the integration of additional platforms that we utilize. Really not much we do not love. --- ### Fast and reliable IT management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a powerful, modern RMM tool. It has significantly improved our team's efficiency by automating routine maintenance and remote support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The interface is very fast and easy to navigate. It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag. #### Cons The reporting tools can be a bit limited for complex needs. I wish there were more built-in templates to customize data for my clients. --- ### Efficient and User-Friendly IT Management Tool - Overall rating: 4/5 - Reviewer: Heldor G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After the initial confusion with the pricing, managing and monitoring with NinjaOne has been very nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has amazing automation features with a very user-friendly interface, making remote monitoring and management easy. #### Cons The pricing structure can be confusing, and some advanced reporting features could be more customizable. --- ### Great RMM Tool - Overall rating: 5/5 - Reviewer: Tim W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros great tool for remote management and install #### Cons scripts sometimes break, searching devices can be annoying ## More reviews [Next reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/?page=2) --- NinjaOne Reviews, Pros and Cons - 2026 Software Advice