From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often.

Looks pretty and i would say that is where it ends.

Constantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Nothing - usually there is something, but I have no cons.

So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep. Always check on Us to make sure We have what We need and to receive our feedback.

The portal is really easy to use, to understand and to address any issue with customers, also is really simple to implement on your customers.

to accomplished a full service for a customer you will have to also use some other companies, for cloud backup and such. i wish they had a solution for everything.

We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

NinjaRMM has given us the tools to be able to view our clients technology stack from a distance, and then be able to work with them on current and potential issues. Before this, all issues would come up out the blue and take us by suprise, ruining our current workflow. No more! This product is seriously great, and I don't think we could operate at the level we do without it.

The reporting tools and level of infomation we get on each device is all we could ever need. Being able to update systems with a few clicks has saved hours of our time.

The thing I like least is that we didn't find this product earlier!

NinjaRMM as completely changed our business, by allowing us to manage all endpoints and have great reporting that we can share with our clients driving efficiencies and sales opportunities that we were missing before.

The ease of use and rate of development is amazing. The interface is powerful but so simple, we don't really need to train new staff what to do as it's so intuitive.

Compared to some other RMM solutions it can still be a little limited with some features but these are being developed at a rapid pace and they have a clear roadmap.

Ninja has helped us take control of our remote assets as well as internal assets. It makes it easy to remotely connect to a computer and deploy software with ease.

The software is easy to use and deploy. Allows remote connectivity and monitoring of many assets, even if they don't reach the domain often.

I would like to see a set storage place where programs and scripts could be placed. Instead, I link to Dropbox or Onedrive to deploy programs

Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.

Sometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.

Very good. Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.

The patch management works great, clients feel confident that we are proactive with important security updates.

The UI can be a bit tricky at times but the online FAQs are very helpful.

I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration

The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great

[sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.

Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.

We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.

Excellent product that we will use for years to come

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

More customisation of reports would be a great benefit

The entire process of working with them on pricing, getting demos, trials, implementation, support afterward has been simply stellar. I can't recommend them enough.

Single Pain of Glass for so many things is great.

Some minor features and details not yet available, but I have been assured they are on the roadmap.

Ninja is aggresively customer focused - as it should be.

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Anything can be improved. Some aspects of the interface could be tweaked.

The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.

First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.

The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.

Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!

The thing I like least about Ninja is they do not have an Android mobile app at the moment (Nov 2019) only a iOS app. Being able to check system health/status and run tasks from mobile on Android would be wonderful. That said they very well may have an Android app in development and being that Android holds a majority market share it seems unlikely that Ninja won't eventually release an Android mobile app.

Great - good trial , great staff, good pricing - ever changing and evolving product

Small agent based - cloud based - very useful now much more homeworkers Email alerts are great - software installs and server reboots are 2 of the best we use. Powershell scripts work great for installing software / updates - works much more realiably than lan based push scripting. Also very useful file explorer and remote registry for editing / fixing issues Windows updates are easy

History for realtime monitoring (cpu / memory / processes) - this is coming soon Storage - if you need to install large software - the limit is 500mb (office 3.8GB) NMS - network monitoring would be better with dead port detection and history

There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.

The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.

The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .

Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close. 2. Ease of creating a policy for a customer or type of device in a customer. 3. Integration with 3rd party tools like AutoTask and TeamViewer. 4. Website branding - New feature, and we love it. 5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair. 6. Reports - They look nice and are simple to understand.

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options. 2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well. 3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.