--- title: "Best Contact Center Software - 2026 Reviews & Pricing" description: "Find the best Contact Center Software for your organization. Compare top Contact Center Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/contact-center/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Contact Center Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Contact Center Software of 2026 Updated October 23, 2026 Written by [Supriya Deka](https://www.softwareadvice.com/resources/author/sdeka/) Market Research Specialist Edited by [Rina Rai](https://www.softwareadvice.com/resources/author/rina-rai/) Senior Editor On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 463 results ### Compare Products Showing 1 - 25 of 463 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Intermedia Contact Center](/contact-center/intermedia-contact-center-profile/) - Overall rating: 4/5 - Reviews: 2 - Free trial: Not available - Free demo: Not available #### Overview Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, [Read more](/contact-center/intermedia-contact-center-profile/) #### Features ##### Best rated features - Monitoring: 5/5 - Auto-Dialer: 5/5 - Call Transfer: 4/5 - Call Reporting: 4/5 ##### Worst rated features - Call Recording: 3/5 - Reporting/Analytics: 3/5 - Call Whispering: 4/5 - Call Reporting: 4/5 [See all features](/contact-center/intermedia-contact-center-profile/#key-features) --- ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,094 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Widgets: 2.7/5 - Interactive Content: 3/5 - Account Alerts: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [CallTools](/call-center/calltools-profile/) - Overall rating: 4.8/5 - Reviews: 156 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that [Read more](/call-center/calltools-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Activity Dashboard: 5/5 - Real-Time Monitoring: 5/5 - Call Scripting: 5/5 ##### Worst rated features - CRM: 3/5 - Call Scheduling: 3.7/5 - Real-Time Reporting: 4/5 [See all features](/call-center/calltools-profile/#key-features) --- ### [Five9](/call-center/five9-profile/) - Overall rating: 4.2/5 - Reviews: 487 - Starting price: $119.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Available #### Overview Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents [Read more](/call-center/five9-profile/) ##### What users love - User-friendly and accessible design - Responsive and helpful support team - Robust call center capabilities ##### To take in mind - Call handling and workflow issues - Frequent call drops and instability #### Features ##### Best rated features - Performance Metrics: 5/5 - Online Voice Transmission: 5/5 - Scheduled Recording: 5/5 - Lead Generation: 5/5 ##### Worst rated features - Quality Management: 1/5 - Progressive Dialer: 1/5 - Integrations Management: 1/5 [See all features](/call-center/five9-profile/#key-features) #### Pricing ##### Digital - Price: $119.00/month ##### Core - Price: $159.00/month ##### Premium - Price: Custom - Pricing available upon request [See full pricing details](/call-center/five9-profile/#pricing-and-plans) --- ### [Salesforce Service Cloud](/crm/service-cloud-profile/) - Overall rating: 4.5/5 - Reviews: 832 - Starting price: $25.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service [Read more](/crm/service-cloud-profile/) ##### What users love - Centralized and efficient support - Flexible integration capabilities - Comprehensive sales tracking tools ##### To take in mind - Outdated and complex interface - Steep learning curve for users - Expensive for small businesses #### Features ##### Best rated features - Reminders: 5/5 - Proactive Chat: 5/5 - File Sharing: 5/5 - Catalog Management: 5/5 ##### Worst rated features - Inspection Management: 2/5 - AI Copilot: 2/5 [See all features](/crm/service-cloud-profile/#key-features) #### Pricing ##### Free Suite - Price: Custom - Pricing available upon request - Upto 2 users ##### Starter Suite - Price: $25.00/month ##### Pro Suite - Price: $100.00/month [See full pricing details](/crm/service-cloud-profile/#pricing-and-plans) --- ### [Convin](/speech-analytics/convin-profile/) - Overall rating: 4.9/5 - Reviews: 232 - Starting price: ₹80.00/month - Best for: Performance Management - Free trial: Available - Free demo: Not available #### Overview Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated [Read more](/speech-analytics/convin-profile/) #### Features ##### Best rated features - Performance Management: 4.8/5 - Training Management: 4.8/5 [See all features](/speech-analytics/convin-profile/#key-features) #### Pricing ##### Basic - Price: ₹80.00/month [See full pricing details](/speech-analytics/convin-profile/#pricing-and-plans) --- ### [Readymode](/product/171343-Readymode/) - Overall rating: 4.6/5 - Reviews: 145 - Starting price: $239.00/month - Best for: Call Recording - Free trial: Not available - Free demo: Not available #### Overview Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and [Read more](/product/171343-Readymode/) #### Features ##### Best rated features - Computer Telephony Integration: 5/5 - Answering Machine Detection: 5/5 - Voice Mail: 5/5 - Call Scripting: 5/5 ##### Worst rated features - CRM: 1/5 [See all features](/product/171343-Readymode/#key-features) --- ### [Convoso](/voip/safesoft-contact-profile/) - Overall rating: 4.5/5 - Reviews: 395 - Starting price: $90.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, [Read more](/voip/safesoft-contact-profile/) ##### What users love - User-friendly and intuitive interface - Efficient predictive dialing system - Responsive and helpful support team ##### To take in mind - Frequent call connectivity problems - Complex and inconsistent lead handling #### Features ##### Best rated features - Lead Generation: 5/5 - Compliance Management: 5/5 - API: 5/5 - Integrations Management: 5/5 ##### Worst rated features - Reminders: 3/5 - Manual Dialer: 3.3/5 - Answering Machine Detection: 3.9/5 - Real-Time Monitoring: 4/5 [See all features](/voip/safesoft-contact-profile/#key-features) #### Pricing ##### Basic - Price: $90.00/month - Free trial for users with 40 or more seats. [See full pricing details](/voip/safesoft-contact-profile/#pricing-and-plans) --- ### [Ultatel Cloud Business Phone System](/screen-sharing/clarity-business-phone-system-profile/) - Overall rating: 4.7/5 - Reviews: 41 - Starting price: $18.00/month - Free trial: Available - Free demo: Not available #### Overview ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, [Read more](/screen-sharing/clarity-business-phone-system-profile/) #### Features ##### Best rated features - Call Transcription: 5/5 - Activity Dashboard: 5/5 - Call Conferencing: 5/5 - Two-Way Audio & Video: 5/5 ##### Worst rated features - Collaboration Tools: 3/5 - Communication Management: 3/5 - Online Voice Transmission: 3.4/5 [See all features](/screen-sharing/clarity-business-phone-system-profile/#key-features) #### Pricing ##### Essential - Price: $18.00/month - Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like ##### Premium - Price: $24.00/month - Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader ##### Ultimate - Price: $34.00/month - Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive [See full pricing details](/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) --- ### [Dialpad](/voip/dialpad-profile/) - Overall rating: 4.2/5 - Reviews: 572 - Starting price: $27.00/month - Best for: Ease of use - Free trial: Available - Free demo: Available #### Overview Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a [Read more](/voip/dialpad-profile/) ##### What users love - Flexible business phone features - Intuitive and user-friendly design - Unified device connectivity options ##### To take in mind - Reliability and call handling issues - Slow and unresponsive assistance - Hidden fees and unclear costs #### Features ##### Best rated features - Call Conferencing: 5/5 - Manual Dialer: 5/5 - Call Queues: 5/5 - Recording: 5/5 ##### Worst rated features - Call Scheduling: 1/5 - AI/Machine Learning: 1/5 - Third-Party Integrations: 1/5 [See all features](/voip/dialpad-profile/#key-features) #### Pricing ##### Standard - Price: $27.00/month - For businesses with upto 10 users ##### Pro - Price: $35.00/month - For SMEs with upto 11-99 users ##### Enterprise - Price: Custom - Pricing available upon request - For enterprises with 100+ users [See full pricing details](/voip/dialpad-profile/#pricing-and-plans) --- ### [net2phone Canada](/call-center/versature-profile/) - Overall rating: 4.6/5 - Reviews: 10 - Starting price: $29.99/month - Free trial: Not available - Free demo: Not available #### Overview net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance through powerful uCaaS tools. Trusted by clients and [Read more](/call-center/versature-profile/) #### Features ##### Best rated features - Caller ID: 5/5 - Automatic Call Distribution: 5/5 - Mobile Access: 5/5 - Call Recording: 5/5 [See all features](/call-center/versature-profile/#key-features) --- ### [Ringover](/voip/ringover-profile/) - Overall rating: 4.7/5 - Reviews: 893 - Starting price: $29.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more [Read more](/voip/ringover-profile/) ##### What users love - Comprehensive call tracking features - Intuitive and user-friendly interface - Responsive and helpful support team ##### To take in mind - Inconsistent audio and device issues - Occasional lag and slow response - Frequent connectivity interruptions #### Features ##### Best rated features - Call Scheduling: 5/5 - Contact Database: 5/5 - CRM: 5/5 - Electronic Signature: 5/5 ##### Worst rated features - Monitoring: 2.8/5 - Call Tagging: 3/5 [See all features](/voip/ringover-profile/#key-features) #### Pricing ##### Smart - Price: $29.00/month - This plan provides all-in-one calls, video & chat. ##### Power - Price: $54.00/month - This plan offers analytics, productivity and integrations. ##### Advanced - Price: $64.00/month [See full pricing details](/voip/ringover-profile/#pricing-and-plans) --- ### [DialedIn CCaaS](/call-center/chasedata-profile/) - Overall rating: 4.8/5 - Reviews: 338 - Starting price: $25.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and [Read more](/call-center/chasedata-profile/) #### Features ##### Best rated features - Agent Interface: 5/5 - Automated Routing: 5/5 - Data Management: 5/5 - Lead Qualification: 5/5 [See all features](/call-center/chasedata-profile/#key-features) --- ### [Glassix](/customer-communications-mngt/glassix-profile/) - Overall rating: 5.0/5 - Reviews: 103 - Starting price: $49.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and [Read more](/customer-communications-mngt/glassix-profile/) #### Features ##### Best rated features - Code-free Development: 5/5 - AI/Machine Learning: 5/5 - Transcripts/Chat History: 5/5 - Reporting/Analytics: 5/5 ##### Worst rated features - Access Controls/Permissions: 4/5 [See all features](/customer-communications-mngt/glassix-profile/#key-features) #### Pricing ##### Starter - Price: $49.00/month ##### Growth - Price: $65.00/month ##### Enterprise - Price: Custom - Pricing available upon request [See full pricing details](/customer-communications-mngt/glassix-profile/#pricing-and-plans) --- ### [Sobot Nexus](/product/524506-Sobot/) - Overall rating: 4.9/5 - Reviews: 118 - Starting price: $20.00/month - Best for: Popular - Free trial: Available - Free demo: Not available #### Overview Sobot Nexus is an all-in-one customer service platform that helps businesses connect with customers across 10+ channels and build a unified customer context. Whether it's live chat [Read more](/product/524506-Sobot/) #### Features ##### Best rated features - Contact Management: 5/5 - Screen Sharing: 5/5 - Geotargeting: 5/5 - Canned Responses: 5/5 [See all features](/product/524506-Sobot/#key-features) #### Pricing ##### Custom - Price: $20.00/month - Custom pricing based on modules (Live Chat, Ticketing, WhatsApp API, Call Center), seats, deployment [See full pricing details](/product/524506-Sobot/#pricing-and-plans) --- ### [Phonexa](/marketing/phonexa-call-logic-profile/) - Overall rating: 5.0/5 - Reviews: 76 - Free trial: Not available - Free demo: Not available #### Overview Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the underlying tech that carries through the consumer lead [Read more](/marketing/phonexa-call-logic-profile/) #### Features ##### Best rated features - List Management: 5/5 - Visitor Tracking: 5/5 - Recording: 5/5 - Conversion Rate Optimization: 5/5 ##### Worst rated features - API: 3/5 - Call Transcription: 4/5 [See all features](/marketing/phonexa-call-logic-profile/#key-features) --- ### [Gladly](/call-center/gladly-profile/) - Overall rating: 4.8/5 - Reviews: 140 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting [Read more](/call-center/gladly-profile/) #### Features ##### Best rated features - Issue Management: 5/5 - Text Analysis: 5/5 - Forms Management: 5/5 - Interaction Tracking: 5/5 ##### Worst rated features - Negative Feedback Management: 4/5 - Progressive Dialer: 4/5 - Canned Responses: 4/5 [See all features](/call-center/gladly-profile/#key-features) --- ### [Superchat](/conversational-marketing/superchat-profile/) - Overall rating: 4.8/5 - Reviews: 317 - Starting price: €79.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer [Read more](/conversational-marketing/superchat-profile/) #### Features ##### Best rated features - Ticket Management: 5/5 - Negative Feedback Management: 5/5 - Real-Time Updates: 5/5 - Template Management: 5/5 ##### Worst rated features - Customizable Branding: 3/5 [See all features](/conversational-marketing/superchat-profile/#key-features) #### Pricing ##### Basic - Price: €79.00/month - Perfect for small teams that are getting started. 79€ if you commit to a yearly contract. ##### Professional - Price: €129.00/month [See full pricing details](/conversational-marketing/superchat-profile/#pricing-and-plans) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,789 - Starting price: $15.00/month - Best for: Live Chat - Free trial: Available - Free demo: Not available #### Overview LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Email Templates: 5/5 - Data Security: 5/5 - Real-Time Monitoring: 5/5 - Single Sign On: 4.9/5 ##### Worst rated features - Conversation Intelligence: 2.5/5 - Predictive Analytics: 3.3/5 - Language Detection: 3.8/5 - Mobile App: 3.8/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Small - Price: $15.00/month - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Medium - Price: $29.00/month - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Large - Price: $49.00/month - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [XCALLY](/call-center/xcally-profile/) - Overall rating: 4.8/5 - Reviews: 130 - Starting price: €29.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and [Read more](/call-center/xcally-profile/) #### Features ##### Best rated features - Call Scripting: 5/5 - Manual Dialer: 5/5 - List Management: 5/5 - Call Scheduling: 5/5 ##### Worst rated features - Performance Management: 2/5 - Call Transfer: 3.8/5 - Call List Management: 4/5 - Reporting & Statistics: 4/5 [See all features](/call-center/xcally-profile/#key-features) #### Pricing ##### Voice - Price: €29.00/month [See full pricing details](/call-center/xcally-profile/#pricing-and-plans) --- ### [PhoneBurner](/crm/phoneburner-profile/) - Overall rating: 4.8/5 - Reviews: 177 - Starting price: $165.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in [Read more](/crm/phoneburner-profile/) #### Features ##### Best rated features - Email Marketing: 5/5 - Workflow Automation: 5/5 - Search/Filter: 5/5 - Performance Management: 5/5 ##### Worst rated features - Call Scripting: 2.3/5 [See all features](/crm/phoneburner-profile/#key-features) #### Pricing ##### Standard - Price: $165.00/month - The plan includes CRM solutions and an powerful dialer. ##### Professional - Price: $195.00/month - The plan includes all features from the standard plan with additional add-ons to help teams grow. ##### Premium - Price: $215.00/month - The plan includes all features from the standard and professional plans plus a dedicated inbound [See full pricing details](/crm/phoneburner-profile/#pricing-and-plans) --- ### [Telnyx Suite](/voip/telnyx-profile/) - Overall rating: 4.7/5 - Reviews: 196 - Starting price: $1.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed [Read more](/voip/telnyx-profile/) #### Features ##### Best rated features - Reminders: 5/5 - Collaboration Tools: 5/5 - VoIP: 5/5 - Fax Management: 5/5 [See all features](/voip/telnyx-profile/#key-features) #### Pricing ##### Basic - Price: $1.00/month [See full pricing details](/voip/telnyx-profile/#pricing-and-plans) --- ### [Intermedia Unite](/voip/intermedia-unite-profile/) - Overall rating: 4.7/5 - Reviews: 189 - Starting price: $27.99 - Best for: Small businesses - Free trial: Available - Free demo: Available #### Overview Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from [Read more](/voip/intermedia-unite-profile/) #### Features ##### Best rated features - Interaction Tracking: 5/5 - Activity Dashboard: 5/5 - Online Voice Transmission: 5/5 - File Sharing: 5/5 [See all features](/voip/intermedia-unite-profile/#key-features) #### Pricing ##### Unite Pro - Price: $27.99 ##### Unite Enterprise - Price: $32.99 [See full pricing details](/voip/intermedia-unite-profile/#pricing-and-plans) --- ### [VICIdial](/call-center/vicidial-profile/) - Overall rating: 4.7/5 - Reviews: 266 - Starting price: $0.00/year - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound [Read more](/call-center/vicidial-profile/) ##### What users love - Comprehensive call center solution - Strong community and support network - Efficient predictive dialing capabilities ##### To take in mind - Outdated and unfriendly interface design #### Features ##### Best rated features - Caller ID: 5/5 - Data Import/Export: 5/5 - Queue Management: 5/5 - IVR: 5/5 ##### Worst rated features - Real-Time Monitoring: 3/5 - Call Scheduling: 4/5 [See all features](/call-center/vicidial-profile/#key-features) #### Pricing ##### Hosted VICIdial - Price: $400.00/month - Our VICIhost hosting service for VICIdial, priced on a per-server basis ##### Free Open-Source Download - Price: $0.00/year - Free download of the VICIdial open-source software, no restrictions for use [See full pricing details](/call-center/vicidial-profile/#pricing-and-plans) --- ### [Ricochet360](/voip/ricochet360-profile/) - Overall rating: 4.8/5 - Reviews: 82 - Starting price: $24.00/month - Free trial: Not available - Free demo: Not available #### Overview Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a [Read more](/voip/ricochet360-profile/) #### Features ##### Best rated features - Social Marketing: 5/5 - Call Scheduling: 5/5 - Computer Telephony Integration: 5/5 - Caller ID: 5/5 ##### Worst rated features - CRM: 1/5 - Call List Management: 3/5 - Multi-Channel Communication: 3/5 [See all features](/voip/ricochet360-profile/#key-features) --- 1 [2](https://www.softwareadvice.com/contact-center/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/contact-center/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/contact-center/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/contact-center/?__ai_markdown=true&page=5) ... [19](https://www.softwareadvice.com/contact-center/?__ai_markdown=true&page=19) ## Popular Comparisons [ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Salesforce Service Cloud vs Zoho Desk ](https://www.softwareadvice.com/crm/service-cloud-profile/vs/zoho-desk/)[ Ringover vs RingEX ](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[ Dialpad vs Nextiva ](https://www.softwareadvice.com/compare/2683-Nextiva/vs/74028-dialpad/)[ Five9 vs Talkdesk ](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[ Bitrix24 vs Apptivo ](https://www.softwareadvice.com/crm/apptivo-profile/vs/bitrix24/) ## Your Guide to Top Contact Center Software, July 2025 Software Advice uses reviews from real software users to highlight the top-rated Contact Center products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/) - [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) - [Apptivo](https://www.softwareadvice.com/crm/apptivo-profile/) - [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) - [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) - [CXone Mpower](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) - [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) - [Five9](https://www.softwareadvice.com/call-center/five9-profile/) - [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) - [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) - [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) - [Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) - [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) - [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) - [Sobot](https://www.softwareadvice.com/product/524506-Sobot/) - [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) - [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) - [TCN](https://www.softwareadvice.com/call-center/tcn-profile/) - [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) - [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) - [Webex Suite](https://www.softwareadvice.com/voip/webex-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. As a business, you continually evolve your product or service offerings, which raises the need to constantly support your customers in solving their issues or answering their questions. But doing that solely over phones is severely outdated and thus, tremendously inefficient. That’s so because the popularity of phones as the preferred means of accessing help is rapidly declining among customers and channels such as texts, emails, social media, live chat, and community forums are gaining mass popularity. Now, the challenge is not the number of channels—that’s actually good since more channels give you more coverage—, it is how to consolidate those channels so your team gets a single source of truth. The solution is contact center software. While this software allows your customers to reach you on the channel they like (as long as you support that channel), your team doesn’t have to scramble to keep tabs on hundreds of queries or complaints on a multitude of channels. The results are better customer as well as employee experiences. This buyers guide will take you deeper into the contact center software domain and inform you about some basic things to know when researching the market. Here’s what we'll cover: - [What is contact center software?](#Whatiscontactcentersoftware) - [Common features of contact center software](#Commonfeaturesofcontactcentersoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of contact center software](#Benefitsofcontactcentersoftware) - [Market trend to understand](#Markettrendtounderstand) ## What is contact center software? Contact center software is a technology tool that allows companies to manage high volumes of customer communications across multiple channels such as email, SMS, telephone, chat, social media, and other digital platforms. This opening up of several channels vastly reduces wait times, which, in turn, improves customer satisfaction. The software also makes customer servicing smoother for agents with the multitude of features it offers. Contact center software can be integrated with other business applications such as [customer relationship management](https://www.softwareadvice.com/crm/) software and [help desk software](https://www.softwareadvice.com/help-desk/#buyers-guide), which by consolidating data makes customer relationship handling highly effective. _Reporting and analytics in_ Genesys Cloud CX Software _(_Source_)_ ## Common features of contact center software The exact features vary depending on the product but most contact center software generally have the following overlapping features. | Feature | Description | | --- | --- | | Automated routing | Divert incoming calls automatically to the right departments or agents based on preset rules. | | Multi-channel communication | Give customers the option to communicate via multiple channels such as emails, live chat, text, voice, online forms, and social media. This reduces the wait time for customers, which, in turn, helps enhance customer experience. | | Agent interface | Allow service agents to view and manage all customer requests, edit customer information, add notes, create reports, transfer tickets, etc. from the software. | | Auto dialer | Dial phone numbers automatically from a list of contacts to initiate outbound communications. Once the call is answered, auto dialers can play recorded messages or transfer the line to a live agent. | | Call recording | Record conversations between customers and support agents and save those for compliance, training, analytics, etc. | | Computer telephony Integration | Allow interactions on a telephone and a computer to be coordinated. It can be in the form of a pop-up screen that opens up a dashboard for an agent while interacting with a customer on the phone. The dashboard can show information such as caller issues and purchase history. This lets the agent make more personalized conversations. | | Queue management | Manage and optimize customer wait times for service. The software informs agents in real time about the number of customers being served, the number of customers waiting to be served and how long they have been waiting for. | | Reporting/analytics | Generate reports on performance metrics such as abandonment rate and average wait time, which show what is happening in the contact center or customer support department. | | Workforce management | Manage staff scheduling to maximize performance and service quality. Also, forecast staffing requirements based on historical data. | | IVR | Let callers help themselves through “self-service” using preset, automated menus. | --- ## What type of buyer are you? Before purchasing a contact center software solution, you should assess what kind of a buyer you are. The majority of buyers fall into these categories: - **Business to business (B2B) buyers:** B2B customer service teams need to provide timely response and first contact resolution as their clients depend on B2B products/services for their operations. Also, there could be multiple individuals on different cross-functional teams using the same product/service. So the customer service team might get multiple calls about the same issue from that one corporate client. Software that helps support agents view all previous interactions and contact points of the client will be beneficial for the buyers of this segment. A contact center software tool with audio/visual support, collaboration features, and reporting and analytics capabilities will help such businesses to view the full picture of customer interactions and maintain long-lasting relationships with clients. - **Business to consumer (B2C) buyers:** Unlike B2B companies that have fewer customers, B2C companies have a huge customer base, the buying process is shorter here and based on the customers’ emotions and situation. Due to the huge customer base, support agents might end up receiving queries on the same matter multiple times. This might result in repetitive tasks, longer wait times, and call drops. To handle such issues, buyers of this segment should invest in a contact center software tool that provides queue management, self service features, and workforce management capabilities. ## Benefits of contact center software Below is a comprehensive list of benefits you can expect from buying a contact center solution: - **Improved customer experience:** As contact center software provides customers a choice of channels to reach agents or get their queries resolved, it reduces the amount of time customer support agents spend on the phone. This also allows agents to tailor their services to benefit specific callers, thus enhancing customer satisfaction and experience. - **Enhanced employee productivity:** Contact center software collects customer data from every channel and presents consolidated views to agents regarding the customer they are servicing. This allows agents to better understand the customer’s grievances and address them efficiently and rapidly. - **Reduced costs:** The omnichannel mode speeds up the response time, reduces call drops, and requires fewer agents to handle customer communications. All of these lead to significant cost savings for contact centers. ## Market trend to understand - **Artificial intelligence (AI) to enhance contact center efficiency.** [AI-based software tools](https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840) gather and analyze data from all channels and help agents better engage with customers and guide them to the right solution. AI-based contact center software solutions help companies leverage the technology in many ways, such as performing sentiment analysis to predict the tone of customers and natural language processing to deploy chatbots on websites. The benefits of AI technology in terms of speed and interactivity will become the major driving force for vendors to embrace it in order to better their offerings and stay ahead of the competition. **_Note:_** _The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication._ ### Related Contact Center Software - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) - [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [Live Chat Software](https://www.softwareadvice.com/live-chat/)