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SysAid

FrontRunners 2024

SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up...Read more about SysAid

4.5 (440 reviews)

10 recommendations

NinjaOne

FrontRunners 2024

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platf...Read more about NinjaOne

4.8 (203 reviews)

7 recommendations

BOSSDesk

FrontRunners 2024

BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your ...Read more about BOSSDesk

4.6 (110 reviews)

7 recommendations

Issuetrak

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be dep...Read more about Issuetrak

4.6 (187 reviews)

6 recommendations

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N-central

N-able N-central® is an IT management solution that enables organizations to manage and track IT devices. The solution comes with key features that include patch management, antivirus protection, backup and disaster recovery. The...Read more about N-central

3.9 (46 reviews)

6 recommendations

Setyl

Track assets and subscription renewals, improve on and off boarding processes, analyze spend and stay compliant, in one comprehensive platform. Setyl is a cloud based IT management platform that integrates across your IT landscape...Read more about Setyl

4.9 (17 reviews)

4 recommendations

Canfigure

Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business. Canfigure comes with all the tools nece...Read more about Canfigure

4.7 (21 reviews)

3 recommendations

Vivantio

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Suppor...Read more about Vivantio

4.3 (177 reviews)

2 recommendations

ChangeGear

ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning...Read more about ChangeGear

4.0 (50 reviews)

2 recommendations

Summit

SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, Sympho...Read more about Summit

4.4 (25 reviews)

1 recommendations

Licenseware

Licenseware is a cloud-based ITAM data analysis engine taking any data source and applies complex software Oracle and Software licensing logic to identify compliance, risk, optimization, usage, and more. Simply drag and drop your ...Read more about Licenseware

No reviews yet

1 recommendations

EZOfficeInventory

FrontRunners 2024

EZOfficeInventory is a dynamic asset and maintenance management solution tailored for companies of all sizes. The cloud-based software works as you do and is accessible from anywhere and at any time. Track items across locati...Read more about EZOfficeInventory

Asset Panda

FrontRunners 2024

Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere wh...Read more about Asset Panda

UpKeep

FrontRunners 2024

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. From your desktop to...Read more about UpKeep

Fishbowl

Fishbowl is the #1 manufacturing and warehouse inventory management software! Its powerful inventory control system gives your small or midsize business the exact tools needed to transform your inventory management and scale your ...Read more about Fishbowl

JIRA Service Management

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of ...Read more about JIRA Service Management

SolarWinds Service Desk

FrontRunners 2024

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses...Read more about SolarWinds Service Desk

Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge...Read more about Freshservice

Spiceworks

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support...Read more about Spiceworks

Jamf Pro

Jamf Pro is a cloud-based patch management system which helps network managers and technology professionals monitor patches for applications such as Mac, Google Chrome, Adobe Flash and Microsoft Office. Its key features include au...Read more about Jamf Pro

Buyers Guide

Last Updated: March 16, 2023

IT asset management software reduces the cost and complexity of managing IT tasks by providing a single repository for all information relating to hard and soft technologies, plus other inventory that falls under the purview of the IT department. There are hundreds of such products out there, from basic free programs to advanced solutions that fully integrate with help desk software and other essential functions. To help you navigate this market, we’ve created this buyer’s guide. Use this and the IT asset management software reviews tab to make your selection. 

Here’s what we’ll cover:

What Is IT Asset Management Software?

This describes a special breed of inventory monitoring software designed specifically to address the unique needs of an IT manager. This means tracking anywhere from one to millions of individual pieces of hard and/or soft technology assets and integrating with servers, networks and service desk as necessary to help troubleshoot problems quickly and efficiently.

Most systems are designed for inventory oversight, including tracking a company’s entire technology services and networking inventory. More advanced systems will automate that and other processes, allow for tighter asset control and management of information needed for service desk resolution and reporting, as well as integrating with other company IT needs (e.g., client management).

Common Features of IT Asset Management Software

Depending on the specific product selected, an IT asset management solution could provide some of the following features:

Inventory management

This is the core application of IT asset management software. It’s the centralized database that lets management see at a glance all important data on IT assets, like where they fall on the replacement cycle.

Device discovery

This application saves time and effort by scanning a company’s networks for connected devices. After discovery, the devices can be automatically entered into the computer inventory management application.

License management

This application helps companies maximize the efficient use of the software for which they’ve purchased licenses. (Software licenses often have stipulations about the number of permitted installations or concurrent users.)

Support ticketing

Open and close requests for IT support, tracking resolution speed, common problems, solutions to unusual problems etc. This is typically offered within a larger help desk or ITSM platform.

Hardware monitoring

Shows the active state of connected hardware, including data on its uptime/downtime. This is often used to monitor the health and status of company servers, and can be invaluable for avoiding sudden surprises and malfunctions.

What Type of Buyer Are You?

Internal buyer. Companies that manage their own IT departments may need a system to manage their networking, VoIP and server usage to protect against malware and to ensure maximum uptime. For these businesses, there are several free or low-cost options available. Spiceworks is among several vendors that offer free IT asset management tools for smaller users.

Customer-focused buyer. Companies that provide outsourced IT services need their system to be able to assign assets to customers and integrate with billing and accounting. It also needs to integrate with clients’ systems, which can be a challenge, so be sure to consider how the software will impact your customers as you peruse your options. SAManage for Zendesk and Netsuite Online are good options to consider. 

Enterprise suite buyer. The prime example of this buyer might be a telecommunications company, or any other business that loans, leases or otherwise manages hardware for a very large number of customers. These companies typically support customers from a service desk, meaning that the system needs to integrate with a help desk and/or sales force system to maximize the efficiency of customer service resolutions. FrontRange and Power2Assets for Sage SalesLogix are two enterprise IT products to consider. 

Market Trends to Understand

There are several market trends you should understand as you conduct your software comparison. They include:

Free software. With Software-as-a-Service reaching critical mass as a business strategy, the innovation phase has kicked in and companies are looking for new ways to enter specialty markets. In that environment, many vendors are beginning to offer free IT asset solutions. As could be expected, these are usually supported by ads and/or “pro” upgrades, but that doesn’t mean they are less effective solutions—they still offer high quality and performance, and for many smaller companies these free offerings present a very viable solution that should not be dismissed just because it sounds too good to be true.

Asset to help desk integration. According to a Gartner research study, IT analysts spend an average of 17 minutes per support call, and 42 percent of that time is spent establishing the location and configuration of the target product. For this reason, IT software vendors like SysAid and Web+Center are now offering a solution that combines asset tracking with service desk—in other words, providing a single system that maintains all of the relevant information on customer assets, which is immediately provided to the analyst on every service call. This shaves several minutes off every call, saving money and improving customer satisfaction.