Showing 1-20 of 109 products
SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include help desk automation,... Read more
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InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other... Read more
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The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service... Read more
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Halo Service Desk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars,... Read more
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IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process... Read more
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ChangeGear by SunView is a cloud-based enterprise-level IT help desk solution that helps businesses to track, manage and control IT services. ChangeGear complies to ITIL standards and offers components for managing incidents, problems,... Read more
Recent recommendations: 1 recommendations
EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a... Read more
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Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.... Read more
Centralpoint by Oxcyon is a content management solution that can be installed on-premise or accessed on the cloud from any mobile device with an internet connection.The modular applications can be deployed in a configuration that suits... Read more
SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses... Read more
Recent recommendations: 31 recommendations
TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable... Read more
Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere while... Read more
EZOfficeInventory is a dynamic asset and maintenance management solution tailored for companies of all sizes. The cloud-based software works as you do and is accessible from anywhere and at any time. Track items across locations and... Read more
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more
Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support... Read more
ActiveCampaign is an integrated marketing and customer relationship management (CRM) suite with a foundation in email marketing. Targeted towards small-to-midsize businesses, the software is designed to help organizations build their... Read more
LogMeIn Central is a cloud-based endpoint management solution that enables IT professionals to monitor and manage their endpoint infrastructure. Key features include user management, antivirus management, system health monitoring and... Read more
Jira Service Desk is an IT service management solution that assists IT and service teams in incident management, problem management and change management. The solution offers both cloud-based and on-premise deployments. Jira Service... Read more
Businesses use so many IT assets that network administrators may struggle to keep track of them all. But, just as with a warehouse of goods, your business must track your inventory of IT assets. These include: desktops, laptops, servers, processors, hard disks, operating systems software, anti-virus software etc. To help you keep an accurate inventory without constantly making manual updates, there are dedicated computer inventory software systems.
Computer inventory software scans your overall IT network infrastructure and records every detail about each computer on the network, including software installed and the operating system. You just set up the software with a domain or local administrator password.
This Buyer's Guide will help you better understand how computer inventory software works. We've included all the essential details that you should know before selecting a solution for your business.
Here's what we'll cover:
What Is Computer Inventory Software?
Computer inventory software lets users automatically discover and track all the assets in their organization that are on the same network across multiple locations and throughout the life cycle of each asset.
These solutions monitor assets on your IT network and generate reports that include details of software and hardware configurations, such as the operating system, motherboard, random access memory (RAM) and hard drive of each computer.
This software helps businesses stay compliant with software license agreements. It also lets you evaluate each computer's readiness for technology upgrades, installation or platform migration.
Common Features of Computer Inventory Software
To help you understand the finer points of computer inventory software, we've broken down the most common features below. Read on to find out the different capabilities that computer inventory software offers.
Vendors offer a variety of functional depth and breadth in their solutions, but most of them will offer some or all of the following capabilities:
|Data discovery and storage||Allows you to automatically identify, collect and store new computer inventory details as soon as they're added to your IT network. These details include information about the computer system and firmware updates, memory storage size, USB ports, removable media, processors, network interfaces and operating system.|
|Asset tracking||Lets you track details throughout the life cycle of an asset such as asset purchase dates, asset manufacture dates, as well as hardware and software installation/expiry dates.|
|Reporting||Generates printable reports on the hardware and software details of computers in your network such as existing asset usage data, model number, dates of previous updates, administrators involved in the installation process, total resources utilized and unused hardware. You can also export, filter, search, share and copy the reports.|
|Alert notifications||Sends email notifications whenever prohibited software is detected in the IT network or when new hardware or software is installed/uninstalled on an asset in the network.|
|Warranty management||Tracks the warranty information of all the hardware and software assets that are part of your organization's IT network.|
|Third-party integrations||Lets you integrate the computer inventory software with other software in your organization such as knowledge management or network monitoring software.|
To find out which vendors offer specific features, give our advisors a call at (844) 852-3639 for a free consultation. This will help you shortlist solutions from the ones listed on this page.
What Type of Buyer Are You?
Before you start evaluating different computer inventory software options, you should understand your needs in comparison to those of the overall market. Most buyers of computer inventory software will fall into one of the following categories:
Small businesses. These buyers focus on daily requirements such as collecting, storing and tracking information about their computer hardware and software assets (around 250 to 300 assets). They need basic computer inventory software that helps them progress from spreadsheets to a digital inventory process. They want to streamline their tracking process, but at a low cost.
Midsize businesses. These buyers often need additional features not offered in the basic plans, such as alert notifications and warranty management. Midsize businesses usually have a significant number of assets (around 2,500 to 3,000) but lack the expertise to manage their growing numbers.
Large businesses. These buyers require a system that offers majority of the features listed. They will also seek a solution that integrates with their existing platforms, including network monitoring software. With a large employee count, such businesses have a large volume of hardware and software assets (15,000+).
Benefits of Computer Inventory Software
We've mentioned some benefits of computer inventory software above, such as automatically discovering and storing inventory data, tracking inventory and create reports. Here's a comprehensive list of the primary benefits:
Efficient allocation of existing hardware and software resources. The software alerts you if there's an unused laptop or desktop in a department, so you can reassign it either to a new hire or an existing employee who needs it. This process saves your business the money, time and effort needed to purchase a new device.
Avoid unnecessary purchase of hardware and software. At times, you may have purchased hardware or software that you already owned but weren't aware of, either because you forgot about it or it got lost in the long list of IT assets that are yet to be checked. That's why you need a thorough inventory system. It will prevent unnecessary or double purchases of IT assets, as well as help you efficiently manage their use and maximize their utilization.
Prohibit installation of illegal or prohibited software. When employees install prohibited software on their systems, it poses a threat to your whole network. Unfortunately, this happens more than you may think. Illegal software installations put your business at risk of virus infections. But computer inventory software helps prevent these situations, as it alerts IT admins whenever illegal software is being installed on any system.
Despite the benefits, you should keep the following considerations in mind when you're evaluating vendors:
Does the software support integrations? Check with the vendor whether its solution supports integrations with your existing applications, such as knowledge management or network monitoring software. Smooth integrations between both systems allows for the efficient import and export of data.
Is the software scalable? Ask the vendor whether their solution can scale up as your organization grows. The software must be able to support the multilocation IT network infrastructure that expanding businesses often need.
Does the vendor offer customer support? Check whether the vendor offers support 24/7 or only during business hours or not at all. Also, ask for available support options such as email, phone or live chat.