# Best Knowledge Management Software - 2026 Reviews & Pricing

> Find the best Knowledge Management Software for your organization. Compare top Knowledge Management Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/help-desk/knowledge-management-comparison

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Knowledge Management Software

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# Best Knowledge Management Software of 2026

Updated July 9, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

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381 results

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Showing 1 - 25 of 381 products

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**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
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**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: Freshservice

[Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)

4.54

[(751)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely. Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness. Freshservice also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.... [Read more](https://www.softwareadvice.com/help-desk/freshservice-profile/)

### What users love

-   Flexible and automated ticket workflows
-   Reliable support and service delivery
-   Intuitive and clean user experience

### To take in mind

-   Tiered pricing and feature restrictions
-   Limited and inflexible reporting tools

### Best rated features:

Investigation Management

5.0

Drag & Drop

5.0

CRM

5.0

Assignment Management

5.0

[See all features](https://www.softwareadvice.com/help-desk/freshservice-profile/#key-features)

### Starter

$19.00/month

Up to 1 Agent

### Growth

$49.00/month

Up to 1 Agent

### Pro

$99.00/month

Up to 1 Agent

[See full pricing details](https://www.softwareadvice.com/help-desk/freshservice-profile/#pricing-and-plans)

### Product: Zendesk Suite

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.41

[(4083)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/)

### What users love

-   Centralized multichannel support experience
-   Robust and flexible ticketing system
-   Intuitive and user-friendly interface

### To take in mind

-   Escalating costs and restrictive tiers
-   Email handling and notification issues
-   Limited and complex reporting tools

### Best rated features:

Configuration Management

5.0

Batch Communications

5.0

Online Forums

5.0

Account Management

5.0

### Worst rated features:

Widgets

2.7

Account Alerts

3.0

Interactive Content

3.0

[See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features)

### Suite Team

$55.00/month

### Suite Growth

$89.00/month

### Suite Professional

$115.00/month

[See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans)

### Product: Salesforce Service Cloud

[Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/)

4.46

[(825)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions. Key features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers. Service Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.... [Read more](https://www.softwareadvice.com/crm/service-cloud-profile/)

### What users love

-   Centralized and efficient support
-   Flexible integration capabilities
-   Comprehensive sales tracking tools

### To take in mind

-   Outdated and complex interface
-   Steep learning curve for users
-   Expensive for small businesses

### Best rated features:

File Sharing

5.0

Proactive Chat

5.0

Inventory Management

5.0

Issue Tracking

5.0

### Worst rated features:

Inspection Management

2.0

AI Copilot

2.0

[See all features](https://www.softwareadvice.com/crm/service-cloud-profile/#key-features)

### Free Suite

Custom

Pricing available upon request

Upto 2 users

### Starter Suite

$25.00/month

### Pro Suite

$100.00/month

[See full pricing details](https://www.softwareadvice.com/crm/service-cloud-profile/#pricing-and-plans)

### Product: SysAid

[SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)

4.54

[(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity. The platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)

### What users love

-   Responsive and helpful support team
-   Streamlined ticket handling workflows
-   Flexible platform personalization options

### To take in mind

-   Challenging and limited reporting tools

### Best rated features:

Multi-Channel Communication

5.0

Email Alerts

5.0

Supplier Management

5.0

Maintenance Management

5.0

### Worst rated features:

SSL Security

1.0

[See all features](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#key-features)

### Professional

$89.00/month

AI-native service management with unlimited Agentic AI. No usage caps, no approval workflows, no surprise invoices.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans)

### Enterprise

Custom

Pricing available upon request

Everything you get in Professional, plus the extra flexibility, customization, and testing capabilities, built for the most demanding IT teams.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans)

### Product: Supportbench

[Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/)

4.87

[(116)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required. Top Benefits: Reduce support costs by automating repetitive work Improve resolution times with AI-powered case context and suggestions Increase agent productivity with an AI Copilot that guides every reply Get faster time to value—Supportbench is easy to configure and launch Gain visibility into KPIs and customer health with built-in analytics Key AI Features: AI QA Bot that answers questions or raises tickets automatically AI Copilot that suggests the next best response based on history and KB Automatic case summaries when tickets are opened or closed Turn cases into knowledge base articles instantly Predictive CSAT and CES scores without needing survey responses Auto-tagging, auto-prioritization, and issue classification via AI Powerful Enterprise Functionality: Dynamic SLAs that adapt based on customer and case context Native Salesforce synchronization to show licensing and contract data Secure, branded customer portal with full customization Rich email editor that supports inline images and formatting Escalation management with notes, stages, and auto-escalation rules Internal and external knowledge bases for both agents and customers Built for B2B Teams That: Need to manage complex or high-value accounts Want fewer support escalations and better visibility Prefer a platform that doesn't require constant IT involvement Are scaling fast and need a modern, all-in-one solution Supportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/)

### Best rated features:

Real-Time Chat

5.0

Customer History

5.0

Real-Time Analytics

5.0

Interaction Tracking

5.0

### Worst rated features:

Monitoring

3.0

CRM

3.8

Reporting & Statistics

4.0

[See all features](https://www.softwareadvice.com/help-desk/supportbench-profile/#key-features)

### Supportbench

$32.00/month

Pricing starting at $32 USD a month per agent all modules included including ticketing, knowledge base, AI, and Chat. Special discounts for Startups and Non-Profits available as well.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans)

### Product: HelpCrunch

[HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/)

4.78

[(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business. Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers. Chatbot helps companies automate routine tasks and jumpstart their lead generation activities. Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case. Pricing is tiered, based on the number of agents and emails.... [Read more](https://www.softwareadvice.com/crm/helpcrunch-profile/)

### Best rated features:

Real-Time Monitoring

5.0

Surveys & Feedback

5.0

Customer Database

5.0

Catalog Management

5.0

### Worst rated features:

Canned Responses

3.0

Third-Party Integrations

3.0

Call Center Management

4.0

Social Media Integration

4.0

[See all features](https://www.softwareadvice.com/crm/helpcrunch-profile/#key-features)

### Basic

$15.00/month

Total pricing depends on the number of team members and emails.

### Pro

$25.00/month

Total pricing depends on the number of team members and emails.

### Enterprise

Custom

Pricing available upon request

Contact for pricing details

[See full pricing details](https://www.softwareadvice.com/crm/helpcrunch-profile/#pricing-and-plans)

### Product: Document360

[Document360](https://www.softwareadvice.com/crm/document360-profile/)

4.66

[(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/)

Best for:Knowledge Base Management

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation. AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media. Step-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos & Video: Record screens, add videos and embed guided walkthroughs directly into articles. Custom Workflows: Set review stages, owners and deadlines to fit your documentation process. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages... [Read more](https://www.softwareadvice.com/crm/document360-profile/)

### What users love

-   Responsive and proactive support team
-   User-friendly and accessible interface
-   Robust and intuitive knowledge base

### To take in mind

-   Occasional slowdowns with large content

### Best rated features:

Customizable Templates

5.0

Activity Tracking

5.0

Social Media Integration

5.0

Documentation Management

4.8

### Worst rated features:

API

3.5

Version Control

4.0

Widgets

4.0

[See all features](https://www.softwareadvice.com/crm/document360-profile/#key-features)

### Professional

Custom

Pricing available upon request

Built for growing teams to scale documentation efficiently.

### Business

Custom

Pricing available upon request

Advanced features and tracking controls for mid-sized teams.

### Enterprise

Custom

Pricing available upon request

Custom AI solutions for enterprises with high-scale and high-security needs.

[See full pricing details](https://www.softwareadvice.com/crm/document360-profile/#pricing-and-plans)

### Product: Presto

[Presto](https://www.softwareadvice.com/help-desk/inmagic-presto-profile/)

5.0

[(1)](https://www.softwareadvice.com/help-desk/inmagic-presto-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Designed for businesses of all sizes, Inmagic Presto is a cloud-based knowledge management solution that helps access, manage and share heterogeneous organizational information from 3rd party databases, in-house applications and portals in a unified knowledge repository. Team members can utilize built-in social capabilities including tagging, commenting and liking to engage with the shared content and leverage community expertise. Key features of Inmagic Presto include collaboration tools, content management, full text search, knowledge base, text editing and more. The application provides role-based access authorization functionality, enabling users to fully control and prevent content privacy and security at different levels. Additionally, the software is equipped with an organized interface including browsable directories, meta- tagging structure and guided navigation that help users spend less time in searching information. Inmagic Presto facilitates integration with third-party content management, search publishing and social management applications. Support is extended via phone, email, chat, FAQs and other online measures.... [Read more](https://www.softwareadvice.com/help-desk/inmagic-presto-profile/)

### Best rated features:

Knowledge Base Management

5.0

Text Editing

5.0

Full Text Search

5.0

Access Controls/Permissions

5.0

### Worst rated features:

Catalog Management

4.0

Content Management

4.0

[See all features](https://www.softwareadvice.com/help-desk/inmagic-presto-profile/#key-features)

### Product: eGain AI Knowledge Hub

[eGain AI Knowledge Hub](https://www.softwareadvice.com/crm/egain-knowledgeagent-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Top-rated artificial intelligence knowledge management software - Rated #1 by analysts such as Gartner and infused with AI and ML, eGain Knowledge Hub offers personalized answers and conversational guidance to help contact center agents solve customer queries, while enabling wow self-service. - Named “Representative” vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems - Named 2022 KMWorld Readers’ Choice Award Winner eGain Knowledge Hub™ guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. eGain’s mature knowledge base software enables both novice and expert agents to find answers, easily and efficiently. It empowers all contact center agents and customer-facing staff to solve customer queries with personalized answers and conversational guidance. The solution is embedded with a patented AI reasoning capability that enables the knowledge system to guide customers on the knowledge help portal and agents in the contact center through an interactive Q&A session. With this approach, the user is assured of getting to the right answer to their issue or to the next step in a decision-making process. It enables automation of conversations through the knowledge-powered bot or virtual assistant. A bot especially designed for agent assistance proactively monitors agent conversations with customers on the agent desktop to provide contextual guidance and tips while the customer is on the line. It unifies in it many knowledge management (KM) tools. It includes comprehensive content creation and management capabilities, personalization, multiple search methods to get to the right answer, reporting, knowledge base that is centralized, omnichannel, and multilingual. It comes with out-of-the-box, pre-integrated, and certified connectors for embedding knowledge capabilities in desktops of leading CRM applications such as Salesforce, SAP, Microsoft Dynamics etc. and CCaaS platforms such as Genesys Cloud, Five9, Talkdesk and many others. And crucially, it has reporting features that allow continuous monitoring of knowledge usage and agent productivity. The software also benefits from all the best practices developed during successful knowledge management implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars while cultivating increasingly happy customers Sign Up today for a Risk-Free Pilot: No paperwork, no catch. Innovation in 30 days. https://www.egain.com/risk-free-trial-customer-engagement-software/... [Read more](https://www.softwareadvice.com/crm/egain-knowledgeagent-profile/)

### Basic

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/crm/egain-knowledgeagent-profile/#pricing-and-plans)

### Product: Guru

[Guru](https://www.softwareadvice.com/help-desk/guru-profile/)

4.85

[(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research directly in the tools you already use. Connect document repositories, chat tools, CRMs, and project systems to make trusted knowledge instantly accessible in Slack, Teams, and your browser. Every answer is cited and inherits existing permissions for compliance and confidence. Guru continuously improves by identifying missing or outdated content, verifying updates once, and propagating the right information everywhere automatically. The result: a single, governed knowledge layer that connects everything your company knows, makes it accessible everywhere, and keeps it accurate—automatically.... [Read more](https://www.softwareadvice.com/help-desk/guru-profile/)

### What users love

-   Robust and efficient search tools
-   Intuitive and user-friendly design
-   Centralized and editable knowledge base

### To take in mind

-   Card management and usability issues

### Best rated features:

Activity/News Feed

5.0

Employee Onboarding

5.0

Scheduled Messaging

5.0

Newsletter Management

5.0

### Worst rated features:

Generative AI

1.0

[See all features](https://www.softwareadvice.com/help-desk/guru-profile/#key-features)

### AI Source of Truth Platform

Custom

Pricing available upon request

Guru is an enterprise AI knowledge platform that connects your company’s data, keeps knowledge accurate automatically, and delivers trusted, permission-aware answers across every app and AI tool. Each deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so you get value quickly without rebuilding your stack.... [Read more](https://www.softwareadvice.com/help-desk/guru-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/guru-profile/#pricing-and-plans)

### Product: Notion

[Notion](https://www.softwareadvice.com/project-management/notion-profile/)

4.72

[(2771)](https://www.softwareadvice.com/project-management/notion-profile/reviews/)

Best for:@mentions

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export. Deployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies. Notion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.... [Read more](https://www.softwareadvice.com/project-management/notion-profile/)

### What users love

-   Customizable project organization hub
-   Real-time teamwork and sharing
-   Versatile and customizable toolkit

### To take in mind

-   Complexity in page management
-   Steep learning curve for beginners
-   Costly premium and team plans

### Best rated features:

Search

5.0

Monitoring

5.0

Performance Metrics

5.0

@mentions

4.9

### Worst rated features:

Handwriting Recognition

3.0

Project Workflow

3.3

Time Tracking

3.6

Meeting Management

3.7

[See all features](https://www.softwareadvice.com/project-management/notion-profile/#key-features)

### Free

Custom

Pricing available upon request

7 day page history

### Plus

$12.00/month

30 day page history

### Business

$24.00/month

90 day page history

[See full pricing details](https://www.softwareadvice.com/project-management/notion-profile/#pricing-and-plans)

### Product: livepro

[livepro](https://www.softwareadvice.com/collaboration/livepro-profile/)

4.80

[(182)](https://www.softwareadvice.com/collaboration/livepro-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the organization can collaborate within livepro and all knowledge can be extended to customers and partners. Deep reporting and analytics provide insight into what knowledge is accessed and used most frequently. Quizzes can be used for customer-facing staff to ensure comprehension and continuous learning. Important notifications can be sent and tracked to ensure everyone is up-to-date on information and news. Feedback is captured and routed to staff who can make real-time changes to ensure the most accurate and current knowledge is available at all times. Businesses can benefit from livepro's range of tools to reduce training times, enhance staff competency, reduce supervisor and escalation enquiries, enhanced productivity and overall cost reductions.... [Read more](https://www.softwareadvice.com/collaboration/livepro-profile/)

### Best rated features:

Surveys & Feedback

5.0

Communication Management

5.0

Document Management

5.0

Real-Time Notifications

5.0

[See all features](https://www.softwareadvice.com/collaboration/livepro-profile/#key-features)

### Flex

Custom

Pricing available upon request

Perfect for small and growing contact centers.

### Premium

Custom

Pricing available upon request

Ideal for medium to large contact centers. (50+ agents)

### Enterprise

Custom

Pricing available upon request

Perfect for large contact centers and multi-channel self-serve options.

[See full pricing details](https://www.softwareadvice.com/collaboration/livepro-profile/#pricing-and-plans)

### Product: KnowledgeOwl

[KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/)

4.75

[(238)](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Knowledge base software you'll enjoy using! If you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted. Who KnowledgeOwl is perfect for: You're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two. What makes KnowledgeOwl different: Our AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest. We are documentarians and tech writers who make the kind of software we've always dreamed of. We aren't a software company who just happens to make knowledge base software. All of our features are built to make life better for authors and their readers. Here are some of our most popular features (but we have loads more!): Reader groups let you control exactly who sees which content at the article and category level. Create public customer help centers, private internal wikis, or hybrid knowledge bases—all in one system. As one customer told us: "Don't ever change this feature, it sets you apart." Your content can stay fresh without the stress Article versioning lets you stage changes ahead of time, get reviews, and maintain audit histories. Automatic "Needs Review" reminders flag outdated content at intervals you choose. No more stale information or scrambling to update everything on release day. Complete design freedom Want to match your brand perfectly? You can customize everything from simple themes to full CSS, HTML, and JavaScript control. Need something that works out of the box? Our templates are beautiful and professional. The support experience you've always dreamed of Our support team consists of both dedicated reps AND documentation experts who understand your challenges. We don't just answer questions—we can help migrate your content, customize your design, and ensure your transition is as pleasant as possible. One customer wrote: "Every time I've had a question, I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found." You can also feel good knowing you're in the hands of folks who care We're a Certified B Corporation with transparent, fair pricing—no long-term commitments, no hidden surprises. We offer a 25% discount for nonprofits, B Corps, and purpose-driven organizations because we believe business should be a force for good. Our happiness guarantee means we stand behind our product and our service. Start with our generous 30-day free trial—no credit card required. Experience what it's like to work with software built by people who understand your knowledge management needs.... [Read more](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/)

### Best rated features:

Tagging

5.0

Collaboration Tools

5.0

Knowledge Management

5.0

Search/Filter

5.0

### Worst rated features:

API

3.0

Reporting/Analytics

3.5

[See all features](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#key-features)

### Basic

$100.00/month

Additional $25 per additional author per month, additional $50 per additional knowledge base. 10% discount for yearly plans, 15% discount for 2-year plans, 20% discount for 3-year plans + 25% discount for purpose-driven orgs.... [Read more](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#pricing-and-plans)

### Pro

$250.00/month

Additional $25 per additional author per month, additional $50 per additional knowledge base. All features included in Basic Use your own domain Fully customizable branding including full access to HTML, CSS, and JavaScript. Developer API Up to 2500 articles per knowledge base... [Read more](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#pricing-and-plans)

### Business

$500.00/month

Additional $25 per additional author per month, additional $50 per additional knowledge base. All features included in Pro Single Sign-on (SSO) Custom roles and permissions for granular access control Priority support (skip to front of line) "Support team is awesome, responsive and always results driven." Pay by invoice or purchase order 99.5% uptime SLA with service level credits Compliance agreements for HIPAA and GDPR Up to 5000 articles per knowledge base 10% discount for yearly plans, 15% discount for 2-year plans, 20% discount for 3-year plans + 25% discount for purpose-driven orgs.... [Read more](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#pricing-and-plans)

### Product: LiveAgent

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.68

[(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/)

### What users love

-   Unified and efficient support
-   Real-time chat for support
-   Intuitive and user-friendly design

### To take in mind

-   Email handling and usability issues
-   Outdated and cluttered interface
-   Limited and outdated mobile experience

### Best rated features:

Corrective and Preventive Actions (CAPA)

5.0

Drag & Drop

5.0

Transfers/Routing

5.0

Issue Tracking

5.0

### Worst rated features:

Audit Trail

1.0

Multi-Channel Management

2.0

[See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features)

### Small

$15.00/month

$15 agent/month (billed annually) — $19 agent/month (billed monthly)

### Medium

$29.00/month

$29 agent/month (billed annually) — $35 agent/month (billed monthly)

### Large

$49.00/month

$49 agent/month (billed annually) — $59 agent/month (billed monthly)

[See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans)

### Product: Shelf

[Shelf](https://www.softwareadvice.com/product/435224-Shelf/)

4.84

[(106)](https://www.softwareadvice.com/product/435224-Shelf/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Shelf is a cloud-based platform that helps modern businesses thrive with on-demand answers to the questions that block customer and employee success. Shelf’s proprietary MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR and forms. Results return helpful snippets that lets users dig deeper on-demand–not long articles that waste precious time. Additionally, the platform identifies gaps between questions and answers so businesses can see how well the content in your knowledge base meets customer needs. With Shelf, users can automate the entire knowledge lifecycle including content creation, review and approvals, announcements, ratings and comments. It saves knowledge admins valuable time and makes it easy to improve the knowledge base, so it is clean and up to date. Shelf’s Agent Assist component enables every agent to deliver enhanced customer experience. Additionally, it allows Integration into the tools that agents use every day and answers directly to agent desktop so they can respond to customers. It allows businesses to deflect low-effort inquiries via fully branded self-service portal, chatbots and AI-enabled answers in forms. With Shelf, users can provide reliable, 24/7 customer service and scale support volume while saving costs. The knowledge platform provides pre-built integrations, SDKs and APIs that integrate with various enterprise applications. Additionally, Shelf eliminates knowledge silos and saves time and money by creating simpler infrastructure.... [Read more](https://www.softwareadvice.com/product/435224-Shelf/)

### Best rated features:

API

5.0

IVR

5.0

Search/Filter

5.0

Customizable Templates

5.0

[See all features](https://www.softwareadvice.com/product/435224-Shelf/#key-features)

### Basic

$10.00/month

[See full pricing details](https://www.softwareadvice.com/product/435224-Shelf/#pricing-and-plans)

### Product: Gist

[Gist](https://www.softwareadvice.com/help-desk/gist-profile/)

4.70

[(149)](https://www.softwareadvice.com/help-desk/gist-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed. Gist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures.... [Read more](https://www.softwareadvice.com/help-desk/gist-profile/)

### Best rated features:

Automated Routing

4.7

Real-Time Chat

4.6

Alerts/Escalation

4.4

Macros/Templated Responses

4.4

### Worst rated features:

Social Media Integration

3.3

Customizable Branding

3.3

Full Text Search

3.8

Reporting/Analytics

3.9

[See all features](https://www.softwareadvice.com/help-desk/gist-profile/#key-features)

### Support Suite Free Forever

$0.00/month

Chat with leads on your website.

### Support Suite Professional

$29.00/month

Support customers on multiple channels.

### Support Suite Premium

$99.00/month

Work smarter with bots and automations.

[See full pricing details](https://www.softwareadvice.com/help-desk/gist-profile/#pricing-and-plans)

### Product: Re:amaze

[Re:amaze](https://www.softwareadvice.com/service-desk/reamaze-profile/)

4.85

[(53)](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat. Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries. Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered. Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.... [Read more](https://www.softwareadvice.com/service-desk/reamaze-profile/)

### Best rated features:

Automated Routing

5.0

Real-Time Monitoring

5.0

Autoresponders

5.0

Interaction Tracking

5.0

[See all features](https://www.softwareadvice.com/service-desk/reamaze-profile/#key-features)

### Basic

$29.00/month

All features in basic for $59 flat rate per month for unlimited team members. 14-Day free trial is also available.... [Read more](https://www.softwareadvice.com/service-desk/reamaze-profile/#pricing-and-plans)

### Pro

$49.00/month

14-Day free trial is also available.

### Plus

$69.00/month

14-Day free trial is also available.

[See full pricing details](https://www.softwareadvice.com/service-desk/reamaze-profile/#pricing-and-plans)

### Product: Malcolm!

[Malcolm!](https://www.softwareadvice.com/help-desk/malcolm-profile/)

4.94

[(36)](https://www.softwareadvice.com/help-desk/malcolm-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Malcom! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers. Use Malcolm! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups. Surface Malcolm! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm!... [Read more](https://www.softwareadvice.com/help-desk/malcolm-profile/)

### Best rated features:

Data Import/Export

5.0

Access Controls/Permissions

5.0

Customizable Forms

5.0

Version Control

5.0

### Worst rated features:

Collaboration Tools

4.0

Alerts/Notifications

4.0

Full Text Search

4.0

[See all features](https://www.softwareadvice.com/help-desk/malcolm-profile/#key-features)

### Micro

£36.00/month

Monthly plan with additional VAT charges.

### Team

£60.00/month

Plan price ideal for small and medium businessess.

### Team Plus

£120.00/month

Monthly plans for businesses with unlimited tools.

[See full pricing details](https://www.softwareadvice.com/help-desk/malcolm-profile/#pricing-and-plans)

### Product: BOSSDesk

[BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/)

4.66

[(140)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/)

### Best rated features:

Mobile App

5.0

Customizable Branding

5.0

IT Asset Tracking

5.0

Customizable Fields

5.0

[See all features](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#key-features)

### Essential

$29.00/month

The Essentials plan is paid per user per month and billed annually. It also includes unlimted end users.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans)

### Professional

$29.00/month

The plan is billed annually and also includes all features from the Essentials plan.

### Enterprise

$69.00/month

The plan is billed annually and includes all features from the Essentials and Professioanl plans.

[See full pricing details](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans)

### Product: JustClip

[JustClip](https://www.softwareadvice.com/collaboration/clipicious-profile/)

4.94

[(32)](https://www.softwareadvice.com/collaboration/clipicious-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

JustClip is a collaboration tool that helps businesses of all sizes in education, sales, accounting, law and other industries collect, organize, annotate and share information from a centralized platform. Professionals can save, categorize and label ideas, webpages, files, to-do lists, images, contacts, questions and more. JustClip's annotations module enables businesses to highlight text, add sticky notes, edit images, and exchange feedback, among other operations. It allows supervisors to block specific websites during pre-defined time-slots and automatically log time spent on each website. Additionally, administrators can configure role-based permissions and provide restricted guest access to external users including tutors, consultants, partners and clients. JustClip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It is available for free and on monthly and annual subscriptions. Support is extended via phone, email, documentation and other online measures.... [Read more](https://www.softwareadvice.com/collaboration/clipicious-profile/)

### Best rated features:

Document Management

5.0

File Sharing

5.0

Contact Management

5.0

Discussions/Forums

5.0

### Worst rated features:

Mobile Access

4.0

[See all features](https://www.softwareadvice.com/collaboration/clipicious-profile/#key-features)

### Basic

$4.00/month

[See full pricing details](https://www.softwareadvice.com/collaboration/clipicious-profile/#pricing-and-plans)

### Product: Slab

[Slab](https://www.softwareadvice.com/collaboration/slab-profile/)

4.85

[(40)](https://www.softwareadvice.com/collaboration/slab-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Slab is a knowledgebase and collaborations management solution designed to help businesses create a database of documents, policies and procedures, articles, employee handbooks, guidelines and more. Organizations can modify, remove or store information in a centralized repository, organize content by topics and facilitate sharing across teams. Slab offers real-time collaboration, which enables members to create, edit and update content and add media files or interactive widgets using a built-in editor. Features include single sign-on (SSO), OAuth or SAML-based authentication, custom labels and more. Additionally, users can give and receive feedback on content and add comments or emojis to posts. Slab enables managers to gain insight into trending posts, content engagement and unanswered questions via graphs. It supports integration with various third-party applications including Google Drive, Slack, Asana, Jira, Trello and Zendesk. Pricing includes monthly/annual subscriptions and support is provided via FAQs, help center and other online measures.... [Read more](https://www.softwareadvice.com/collaboration/slab-profile/)

### Best rated features:

Document Storage

5.0

Self Service Portal

5.0

Archiving & Retention

5.0

Knowledge Base Management

5.0

### Worst rated features:

Text Editing

4.0

Content Management

4.0

[See all features](https://www.softwareadvice.com/collaboration/slab-profile/#key-features)

### Basic

$6.67/month

[See full pricing details](https://www.softwareadvice.com/collaboration/slab-profile/#pricing-and-plans)

### Product: ProcedureFlow

[ProcedureFlow](https://www.softwareadvice.com/help-desk/procedureflow-profile/)

4.93

[(27)](https://www.softwareadvice.com/help-desk/procedureflow-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations’ processes and information into an accessible management tool to be used by employees. Key features includes data flowcharts, title search, drafts, approval system, notifications, audit trail, reporting and more. ProcedureFlow helps managers create hyperlinked flowcharts to represent expert knowledge. Information is presented in the form of visual and logical form. Users can use various shapes, text, images to create sub-flows. Team managers can assign ownership to the process by using user invites and permissions. ProcedureFlow allows team members to suggest changes in the visual charts. Employees can share suggestions in the form of drafts. The solution provides team engagement and keeps employees updated using change notifications. Support is provided via e-mail, online help desk, training documentation, live chat and over the phone.... [Read more](https://www.softwareadvice.com/help-desk/procedureflow-profile/)

### Best rated features:

Self Service Portal

4.0

[See all features](https://www.softwareadvice.com/help-desk/procedureflow-profile/#key-features)

### Basic

$20.00/month

[See full pricing details](https://www.softwareadvice.com/help-desk/procedureflow-profile/#pricing-and-plans)

### Product: Helpjuice

[Helpjuice](https://www.softwareadvice.com/crm/helpjuice-profile/)

4.71

[(104)](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced. Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis.... [Read more](https://www.softwareadvice.com/crm/helpjuice-profile/)

### Best rated features:

Decision Support

5.0

Alerts/Notifications

5.0

Real-Time Notifications

5.0

Multi-Language

4.8

### Worst rated features:

Customizable Fields

3.0

Data Import/Export

3.0

Commenting/Notes

3.5

Knowledge Management

3.9

[See all features](https://www.softwareadvice.com/crm/helpjuice-profile/#key-features)

### Starter (✅ AI Included)

$120.00/month

The plan supports up to 4 users. It includes all available software features, customer care, and expert customization.... [Read more](https://www.softwareadvice.com/crm/helpjuice-profile/#pricing-and-plans)

### Run-Up (✅ AI Included)

$200.00/month

The plan supports up to 16 users. It includes all available software features, customer care, and expert customization.... [Read more](https://www.softwareadvice.com/crm/helpjuice-profile/#pricing-and-plans)

### Premium Limited (✅ AI Included)

$289.00/month

The plan supports up to 60 users. It includes all available software features, customer care, and expert customization.... [Read more](https://www.softwareadvice.com/crm/helpjuice-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/helpjuice-profile/#pricing-and-plans)

### Product: Bettermode

[Bettermode](https://www.softwareadvice.com/product/145606-Bettermode/)

4.73

[(94)](https://www.softwareadvice.com/product/145606-Bettermode/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Bettermode is an all-in-one customer community platform to engage customers and build meaningful experiences. A community built on Bettermode is a customer hub with many use cases. Product teams collect ideas and feedback. Customer support and success teams build resource centers and knowledge base. Marketing teams communicate with customers, organize events, and scale content creation. Key elements include complete customization, embeddable widgets, modern design, comprehensive API, gamification, analytics, powerful moderation tools, newsletter system, integration with popular tools, and more. Bettermode lets users start a discussion and provides additional functionalities that allow them to ask questions, start polls, organize events, follow people, comment on discussions and share content. In addition, community managers can customize the platform by adding a branded site header and footer. The solution can integrate with multiple tools such as Google Analytics, Slack, HubSpot, Hotjar, and MailChimp. Bettermode's localization capability allows companies to build multilingual communities with 30+ International languages.... [Read more](https://www.softwareadvice.com/product/145606-Bettermode/)

### Best rated features:

Document Storage

5.0

User Profiles

5.0

Group Management

5.0

Text Editing

5.0

[See all features](https://www.softwareadvice.com/product/145606-Bettermode/#key-features)

### Starter

$399.00/month

### Growth

$1,500.00/month

### Enterprise

Custom

Pricing available upon request

For large businesses or those in regulated industries.

[See full pricing details](https://www.softwareadvice.com/product/145606-Bettermode/#pricing-and-plans)

### Product: TextExpander

[TextExpander](https://www.softwareadvice.com/productivity/textexpander-profile/)

4.72

[(64)](https://www.softwareadvice.com/productivity/textexpander-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

TextExpander boosts your business productivity by allowing your team to communicate smarter, faster, and more consistently across all your channels. Built with collaboration in mind, your team will: - Save time and be more productive - Stay consistent, accurate, and current with messaging - Streamline communication while still keeping it personalized Quickly insert “snippets” – email addresses, signatures, code chunks, form letters, images – as you type, using a simple keyboard shortcut. Save time without typos and copy/paste. All your snippets are instantly available on all your devices, keeping you productive at work, at home, and on the road. Create powerful snippets for most-used emails and messaging, store them in your TextExpander library, share them across your team, and then watch the content you need expand anywhere you type with just a few short keystrokes. All your snippets are instantly available on all your devices, keeping you productive at work, at home, and on the road.... [Read more](https://www.softwareadvice.com/productivity/textexpander-profile/)

### Best rated features:

Self Service Portal

5.0

Full Text Search

5.0

Commenting/Notes

5.0

Content Library

5.0

### Worst rated features:

Alerts/Notifications

3.7

Reporting/Analytics

4.0

Access Controls/Permissions

4.0

[See all features](https://www.softwareadvice.com/productivity/textexpander-profile/#key-features)

### Basic

$3.33/month

[See full pricing details](https://www.softwareadvice.com/productivity/textexpander-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=2)[3](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=3)[4](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=4)[5](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=5)

...

[16](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=16)

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## Your Guide to Top Knowledge Management Software, May 2025

Software Advice uses reviews from real software users to highlight the top-rated Knowledge Management products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [Aha!](https://www.softwareadvice.com/help-desk/aha-profile/)
-   [Bloomfire](https://www.softwareadvice.com/remote-work/bloomfire-profile/)
-   [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/)
-   [Dashworks](https://www.softwareadvice.com/enterprise-search/dashworks-profile/)
-   [Document360](https://www.softwareadvice.com/crm/document360-profile/)
-   [Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/)
-   [Flowlu](https://www.softwareadvice.com/project-management/flowlu-profile/)
-   [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/)
-   [Fusebase](https://www.softwareadvice.com/project-management/nimbus-note-profile/)
-   [Guru](https://www.softwareadvice.com/help-desk/guru-profile/)
-   [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/)
-   [HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/)
-   [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/)
-   [Jolt](https://www.softwareadvice.com/logbook/jolt-profile/)
-   [KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/)
-   [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)
-   [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/)
-   [Nuclino](https://www.softwareadvice.com/collaboration/nuclino-profile/)
-   [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/)
-   [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)
-   [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/)
-   [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)
-   [Trainual](https://www.softwareadvice.com/lms/trainual-profile/)
-   [Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/)
-   [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

Knowledge management systems allow you to tame the waves of data flooding your business to streamline training, customer support and other vital operations. We've written this buyer's guide to help you narrow down the many options on the market and find one that fits your needs.

Here's what we'll cover:

[What Is Knowledge Management Software?](#WhatIsKnowledgeManagementSoftware)

[Why Do I Need It?](#WhyDoINeedIt)

[The Benefits of Organizing Company Data](#TheBenefitsofOrganizingCompanyData)

[Common Features of Knowledge Management Software](#CommonFeaturesofKnowledgeManagementSoftware)

[Pricing and Purchasing Options](#PricingandPurchasingOptions)

## What Is Knowledge Management Software?

Basically, this kind of software transforms the raw data accumulated by a company into useful information. It accomplishes this goal by collecting data in a central knowledge base, contextualizing it and making it easily searchable, so that users can find the information they need on their own.

These applications help a company to build and maintain a knowledge base, which is essentially a specialized database that can be searched and browsed by customers. This allows customers to find answers to their own questions before they contact support agents.

Modern knowledge bases are generally components of company websites, with either intranet or extranet access. Many software packages allow you to customize the design of your customer self-service portal so that it fits with your brand. Employees can write content to publish in the knowledge base. The articles can then be indexed in popular search engines for easy access.

Knowledge bases can also be created for internal use, to assist employees with functions such as document sharing, training and resolving support calls. Employee self-service features can interface with [other kinds of customer relationship management (CRM) software](https://www.softwareadvice.com/crm/) in order to optimize the performance of support agents.

## Why Do I Need It?

The day-to-day activities of even a small business can produce a bewildering array of data. If this data remains unorganized, it isn't worth much to the company. By using software to organize this data, companies can vastly reduce the time that employees spend searching for answers to questions about their jobs and dealing with customer inquiries.

Enterprises and certain markets—particularly IT, telecommunications and finance—practically demand the use of knowledge bases to survive in the information economy. Small to medium-sized businesses can use them to eliminate cluttered filing cabinets and to help ease the transition to a paperless office.

Knowledge bases also have the potential to streamline training processes for companies facing growing pains. And companies that are contending with a high-turnover rate may want to utilize one in order to keep awareness of best practices alive and to ease the responsibilities of trainers.

## Common Feautres of Knowledge Management Software

Knowledge management software offers a diverse array of features. The following table lists some of the most important ones to help you focus your search:

**Publishing options**

Look for formatting options for content such as rich text, hyperlinks and images. Workflow customization options can streamline content generation, as does the ability to publish emails directly to knowledge bases by CC’ing them to a special address.

**Decision trees**

Many knowledge management systems can help you create "Q&"-style decision trees, which enable customers to troubleshoot their own issues.

**Advanced search and browse options**

Look for search filters, auto-suggest capability, natural language search and search engine indexing options. Intent-based search, which matches keywords to common reasons why users search the knowledge base (e.g., how to clear a paper jam in a printer), is another powerful feature included in many knowledge bases.

**Feedback options**

Your knowledge base should have built-in feedback options that allow users both to vote on the relevance and helpfulness of articles and to add comments when necessary.

**RSS feeds**

Many knowledge bases feature RSS feeds to keep users on top of new and useful articles.

**Self-service portals**

Self-service portals or help Web pages for customers and employees are a major part of the foundation for knowledge bases. Make sure that your portal can be customized to fit your brand and the design of the rest of your company's website.

## The Benefits of Organizing Company Data

Almost all customer service-oriented businesses can benefit from organizing their data for employee and customer access. Benefits include:

-   **Helping customers help themselves.** Collating information to create self-service portals for customers helps to ease the workload of support agents. This is the function of [specialized complaint management software](https://www.softwareadvice.com/crm/complaint-management-comparison/).
    
-   **Centralizing data for support agents.** Support agents can also find data about common issues in a single location, which enables them to reduce the amount of time spent on a given ticket.
    
-   **Centralizing data for sales agents.** Similarly, sales agents can find centralized information about tactics for converting leads, in order to reduce their time-per-sale.
    
-   **Streamlining training.** New employees can find answers to questions they encounter as they learn the ropes in one convenient place.
    
-   **Archiving best practices.** The know-how of experienced employees can be preserved so the company doesn't hemorrhage brain power when they leave.
    
-   **Easy document sharing.** Providing employees with centralized, remote access to all vital documents reduces the barrage of internal communications that can snarl the daily workings of a company.
    
-   **Keeping management informed.** Managers have access to key data at their fingertips, which empowers them to make more informed decisions.
    

## Pricing and Purchasing Options

There are two basic market trends that you need to understand to make an informed purchase: inclusion of knowledge management applications in integrated CRM suites and the Web-based deployment model.

**Integrated suites vs. “best-of-breed” systems.** Knowledge management tools are frequently bundled, along with other applications, as part of an integrated CRM software suite. If you choose an integrated suite, consider whether the other applications in the package meet your needs. If you choose a standalone or “best-of-breed” application instead, you will need to ensure that it integrates with your existing software, such as your [customer service](https://www.softwareadvice.com/crm/customer-service-comparison/), [help desk automation](https://www.softwareadvice.com/help-desk/) and [call center automation](https://www.softwareadvice.com/call-center/) solutions. Here are some frequently requested applications among buyers we recently surveyed who chose an integrated CRM suite:

**Integrated-Suite Buyers' Top-Requested Applications**

**Web-based vs. on-premise systems.** CRM software can be licensed to users in two different ways: Web-based (meaning, the software is hosted in the cloud and accessed online using an Internet browser) or on-premise (installed on your company’s own servers). The Web-based deployment model, or “Software-as-a-Service (SaaS),” is generally more popular for CRM software, and is priced according to a monthly subscription model. With an on-premise model, on the other hand, you get a perpetual license—meaning you pay the licensing fee once for ongoing use of the software.

**Pricing scales up based on functionality.** No matter which package type and deployment model you choose, if you want a richer feature set, you can generally expect to pay more for the software. You may have to pay for an enterprise-level subscription to create and maintain a fully featured knowledge base on a large scale:

### Related Knowledge Management Software

-   [Help Desk Software](https://www.softwareadvice.com/help-desk/)
-   [IT Documentation Software](https://www.softwareadvice.com/it-documentation/)
-   [IT Service Software](https://www.softwareadvice.com/it-service/)
-   [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/)
-   [ITSM Software](https://www.softwareadvice.com/itsm/)
-   [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/)
-   [Logbook Software](https://www.softwareadvice.com/logbook/)
-   [Portal Software](https://www.softwareadvice.com/portal/)
-   [Service Desk Software](https://www.softwareadvice.com/service-desk/)