TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.



655 Reviews of TeamSupport

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 655 reviews

December 2018

angela from Horizon Herbs

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

TeamSupport Review

Pros

Team Support is intuitive and easy to use! I love the dashboard setup and how easy it to see what needs to be done. I highly recommend this software.

Cons

I have nothing negative to say about TeamSupport software.

December 2018

Jennifer from Mama J's Amazing Candles

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

good

it was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it!

Pros

loved the ease of using the program. Has lots of features and amazing programs to use

Cons

there wasn't anything that i didn't like, it was an amazing program

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

A valid Help Desk choice

Pros

TeamSupport's biggest draw is most likely how easily scalable it is as your customer support orginization grows, especially considering the ease of onboarding new support employees onto the software. Admin reporting features are also truely helpful, with a variety of stats that you can easily vizualize and gain insights into improving your uspport organization.

Cons

TeamSupport is not as large as some other competitors in the help desk space, so innovation on the product can be relatively slow, and upgrades are not very frequent.

December 2018

Mayank from Soft Data Infotech Pvt. Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Team Support

Overall experience is that you should just go for it

Pros

One of the best softwares available which has been considered as the performer, the thigs that i like the most is that it is very responsive in terms of providing customer support for B2B bussinesses. It is one of the best customer sofwares. Also the help desk feature adds cherry on the top.

Cons

The things that i like least is nothing i have been using it for last 6 months but havent found any till now.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Amazing for teams starting out

Pros

TeamSupport was my first ticketing system ever. The interface is visually attractive and it's intuitive. The global search is pretty fast and lot faster than other ticketing systems i've come across after. I loved the fact that TeamSupport nailed inserting Rich Text into the ticket fields. It's pretty amazing. As you'll find that other big hitters have not been able to get this right. Great product. I had an easy time on boarding and highly recommend to tothers.

Cons

I didn't find much to wrong with this system only that we out grow it as out company got larger. But overall great product.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Great software

Pros

Easy to use and can be really helpful for most teams

Cons

Some of the people who were using it ran into some buggy issues but they got fixed

November 2018

Marielle from Technology Engineering Company

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Teamsupport Review

Pros

If you have a team, I recommend to use this app. This help me a lot in my team, i can easily track them and we having a meeting even we not physically see each other.

Cons

Cons I see is always demand an internet connection and good if you have fast connection.

November 2018

Sarah Jane from Sunnies Studios

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

teamsupport Review

Pros

This app help a team to be on board always, like wherever you are you can send a file or documents without any hassle.

Cons

If you want always in group, it demands internet connection and sometimes slow to load. Yet still useful and manageable.

November 2018

Eric from SMARTECH & Associates, LP

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Great

Pros

Functions of the program and the organization

Cons

Nothing at all, great software to install

November 2018

Roland from Nickel Keynesbury

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Enlightened new way of customer Service.

Pros

Good web based help desk software easily adoptable and very easy to use at first glace. easily accessible anywhere and anytime.

Cons

Really craving for an app based or mobile app However the web based works very well and havnt had any negative experience since i started using.

November 2018

Teresita from Robocash Finance Corp.

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Teamsupport Review

Pros

I like using teamsupport to be in-touch always on my team, i can communicate where i am. We can share, discuss and makes report in this software.

Cons

It demands internet connection to use this app functional.

October 2018

Patty Claire from Mead Johnson Nutrition

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

TeamSupport Review

Pros

This is good when you have team, this help me so much to communicate in my team and we do our documents here with no hassle.

Cons

to communicate fast and well you need good internet connection. Nothing else than that.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great for B2B support

We found this very good for B2B support which so many features you could easily get lost.

Pros

It's all web based so you can access it on virtually any device that is connected to the internet. Clients informed us that they found it very easy to create tickets on it. We also loved the reports it generates to keep tabs on how effective we are.

Cons

I would have loved a mobile app. We also found that searching for tickets is a little clunky and very picky.

October 2018

Julia from Toyota

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Teamsupport Review

Pros

This is keeping me in-touch to my team and boss wherever i'am , I can submit my report immediately with no hassle.

Cons

Still hard to embed pictures. Sometimes has slow loading and buff, but i think its about the connection or computer.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

teamsupport

Pros

Affordable, easy to use, has great visibility for all team members to work together

Cons

I do not have any cons to report at this time

October 2018

Cherith from Pru Life U.K.

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

TeamSupport: Paving Way for a Brand New Customer Service

In totality, TeamSupport live up to it's company name. It's efficiency and systematic interface makes us help our clients the best way we can thus gaining more positive feedback from existing clients and gaining more.

Pros

Since the boom of the age of technology, TeamSupport has always been competitive in the software as a service industry. One great distinct characteristics of this software and the company values customer satisfaction by making sure demands and queries are met. I am glad we have known and tried out this software because it increases our customer patronage since then. As a company, our employees were able to use the tool effectively because of it's great however basic interface.

Cons

I just wish that the mobile version will easier to navigate with and the application would not lag specially when queuing ticket numbers for concerns.

October 2018

Nichole from Huawei Technologies

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

TeamSupport

Pros

Meet my expectation, its help me a lot in accordance of communication and training program to my applicant.

Cons

Such always must have internet connection to use this software well and manageable.

October 2018

Micah from Alorica Philippines, Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

TeamSupport Review

Pros

This software is so intuitive, and i like making my reports here, all features are useful and functional.

Cons

There's no have app that is compatible to android or iPhone, you use it only on phone's browsing. Yet still useful.

October 2018

Mylene Joyce from Unilever Global Services

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

TeamSupport Supports our Team!

TeamSupport Supports our Team!

Pros

TeamSupport is an effective tool to know and to track our client issues. The team gets to collaborate real time and come up with a solution.

Cons

They recently changed their calendar feature and I'm still trying to grasp the new environment. The tool is perfect, aside from that.

October 2018

Kathleya from Marketing

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

TeamSupport Review

Pros

User friendly. Access files easily, I like doing my reports here and i can still in-touch in my team where ever i am.

Cons

This is not an Adroid and iphone app. You have to use your phone browser.