--- title: "Best ITSM Software - 2026 Reviews & Pricing" description: "Find the best ITSM Software for your organization. Compare top ITSM Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/itsm/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / ITSM Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best ITSM Software of 2026 Updated October 21, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 201 results ### Compare Products Showing 1 - 25 of 201 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [NinjaOne](/remote-support/ninjarmm-profile/) - Overall rating: 4.7/5 - Reviews: 298 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed [Read more](/remote-support/ninjarmm-profile/) #### Features ##### Best rated features - Approval Process Control: 5/5 - Scheduling: 5/5 - Uptime Reporting: 5/5 - Network Wide Management: 5/5 [See all features](/remote-support/ninjarmm-profile/#key-features) #### Pricing ##### Plan - Price: Custom - Pricing available upon request [See full pricing details](/remote-support/ninjarmm-profile/#pricing-and-plans) --- ### [Freshservice](/help-desk/freshservice-profile/) - Overall rating: 4.5/5 - Reviews: 805 - Starting price: $19.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named [Read more](/help-desk/freshservice-profile/) ##### What users love - Efficient ticketing and automation - Reliable support and service delivery - Intuitive and clean interface ##### To take in mind - Tiered pricing and feature limits - Limited and inflexible reporting - Restricted customization options #### Features ##### Best rated features - Drag & Drop: 5/5 - Completion Tracking: 5/5 - Live Chat: 5/5 - Investigation Management: 5/5 [See all features](/help-desk/freshservice-profile/#key-features) #### Pricing ##### Starter - Price: $19.00/month - Up to 1 Agent ##### Growth - Price: $49.00/month - Up to 1 Agent ##### Pro - Price: $99.00/month - Up to 1 Agent [See full pricing details](/help-desk/freshservice-profile/#pricing-and-plans) --- ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,094 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Widgets: 2.7/5 - Interactive Content: 3/5 - Account Alerts: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [SysAid](/crm/sysaid-it-crm-profile/) - Overall rating: 4.5/5 - Reviews: 524 - Starting price: $89.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering [Read more](/crm/sysaid-it-crm-profile/) ##### What users love - Responsive and helpful support team - Streamlined ticketing and automation - Flexible platform customization options ##### To take in mind - Limited and complex reporting tools #### Features ##### Best rated features - Multi-Channel Communication: 5/5 - Chat/Messaging: 5/5 - Service Reporting: 5/5 - Email Alerts: 5/5 ##### Worst rated features - SSL Security: 1/5 [See all features](/crm/sysaid-it-crm-profile/#key-features) #### Pricing ##### Professional - Price: $89.00/month - AI-native service management with unlimited Agentic AI. No usage caps, no approval workflows, no ##### Enterprise - Price: Custom - Pricing available upon request - Everything you get in Professional, plus the extra flexibility, customization, and testing [See full pricing details](/crm/sysaid-it-crm-profile/#pricing-and-plans) --- ### [Remote Monitoring and Management](/help-desk/atera-profile/) - Overall rating: 4.5/5 - Reviews: 461 - Starting price: $129.00/month - Best for: Real-Time Monitoring - Free trial: Available - Free demo: Not available #### Overview Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments of all sizes. It combines remote monitoring and management, [Read more](/help-desk/atera-profile/) ##### What users love - Robust remote support capabilities - Responsive and helpful support team - Comprehensive and evolving feature set ##### To take in mind - Cost concerns for smaller teams - Occasional slowness and connection issues #### Features ##### Best rated features - Workflow Automation: 5/5 - Endpoint Protection: 5/5 - Activity Dashboard: 4.7/5 - Knowledge Management: 4.7/5 ##### Worst rated features - API: 3/5 [See all features](/help-desk/atera-profile/#key-features) #### Pricing ##### Pro - Price: $129.00/month - The Pro Plan includes basic features and integrations like remote management, monitoring and alerts ##### Growth - Price: $179.00/month - The Growth Plan includes all Pro features with additional features such as Mac agent, Chat and ##### Power - Price: $209.00/month - All the power of Growth, and: - Custom analytics - Custom support addresses (unlimited) - Custom [See full pricing details](/help-desk/atera-profile/#pricing-and-plans) --- ### [ChangeGear](/it-service/changegear-profile/) - Overall rating: 4.0/5 - Reviews: 51 - Free trial: Not available - Free demo: Not available #### Overview ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based [Read more](/it-service/changegear-profile/) #### Features ##### Best rated features - Audit Trail: 5/5 - Single Sign On: 5/5 - Email Management: 5/5 - Activity Tracking: 5/5 ##### Worst rated features - Project Management: 3/5 - Support Ticket Tracking: 4/5 - Document Storage: 4/5 - Knowledge Base Management: 4/5 [See all features](/it-service/changegear-profile/#key-features) --- ### [Vivantio](/help-desk/vivantio-pro-profile/) - Overall rating: 4.3/5 - Reviews: 178 - Starting price: $49.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform [Read more](/help-desk/vivantio-pro-profile/) #### Features ##### Best rated features - Help Desk Management: 5/5 - Real-Time Notifications: 5/5 - Customizable Branding: 5/5 - Task Management: 5/5 [See all features](/help-desk/vivantio-pro-profile/#key-features) #### Pricing ##### The Vivantio Platform - Price: $49.00/month - Range shown: $49  $99 per agent, per month, billed annually [See full pricing details](/help-desk/vivantio-pro-profile/#pricing-and-plans) --- ### [Salesforce Service Cloud](/crm/service-cloud-profile/) - Overall rating: 4.5/5 - Reviews: 832 - Starting price: $25.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service [Read more](/crm/service-cloud-profile/) ##### What users love - Centralized and efficient support - Flexible integration capabilities - Comprehensive sales tracking tools ##### To take in mind - Outdated and complex interface - Steep learning curve for users - Expensive for small businesses #### Features ##### Best rated features - Reminders: 5/5 - Proactive Chat: 5/5 - File Sharing: 5/5 - Catalog Management: 5/5 ##### Worst rated features - Inspection Management: 2/5 - AI Copilot: 2/5 [See all features](/crm/service-cloud-profile/#key-features) #### Pricing ##### Free Suite - Price: Custom - Pricing available upon request - Upto 2 users ##### Starter Suite - Price: $25.00/month ##### Pro Suite - Price: $100.00/month [See full pricing details](/crm/service-cloud-profile/#pricing-and-plans) --- ### [Action1](/it-management/action1-profile/) - Overall rating: 4.9/5 - Reviews: 239 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 100 [Read more](/it-management/action1-profile/) #### Features ##### Best rated features - Real-Time Data: 5/5 - Data Security: 5/5 - Audit Management: 5/5 - Network Wide Management: 5/5 ##### Worst rated features - Event Logs: 3.8/5 - Real-Time Analytics: 4/5 [See all features](/it-management/action1-profile/#key-features) --- ### [Zoho Assist](/help-desk/zoho-assist-profile/) - Overall rating: 4.7/5 - Reviews: 1,505 - Starting price: ₹480.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. [Read more](/help-desk/zoho-assist-profile/) ##### What users love - Reliable support and usability - Flexible and affordable pricing - Efficient remote troubleshooting tools ##### To take in mind - Intermittent connectivity challenges - Occasional lag and slowdowns - Complex access and admin setup #### Features ##### Best rated features - IT Asset Tracking: 5/5 - Video Conferencing: 5/5 - Mobile Screen Sharing: 5/5 - Multi-Participant Screen Sharing: 5/5 [See all features](/help-desk/zoho-assist-profile/#key-features) #### Pricing ##### Standard - Price: ₹480.00/month - This plan is suitable for 1 technician ##### Professional - Price: ₹720.00/month - 1 technician ##### Enterprise - Price: ₹1,120.00/month - 1 technician [See full pricing details](/help-desk/zoho-assist-profile/#pricing-and-plans) --- ### [FixMe.IT](/crm/fixme-it-profile/) - Overall rating: 4.8/5 - Reviews: 389 - Starting price: $39.00/month - Best for: Customer support - Free trial: Available - Free demo: Available #### Overview FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors [Read more](/crm/fixme-it-profile/) #### Features ##### Best rated features - Two-Factor Authentication: 5/5 - Reporting & Statistics: 5/5 - SSL Security: 5/5 - Unattended Access: 5/5 ##### Worst rated features - Compliance Management: 3/5 - Customizable Reports: 3/5 - Real-Time Notifications: 4/5 [See all features](/crm/fixme-it-profile/#key-features) #### Pricing ##### Monthly - Price: $39.00/month - Discounted prices are available for annual billing. ##### Annual - Price: $390.00/year [See full pricing details](/crm/fixme-it-profile/#pricing-and-plans) --- ### [Yonyx](/crm/yonyx-profile/) - Overall rating: 4.7/5 - Reviews: 259 - Starting price: $25.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead [Read more](/crm/yonyx-profile/) #### Features ##### Best rated features - Web-based Deployment: 5/5 - Help Desk Management: 5/5 - Decision Support: 5/5 - WYSIWYG Editor: 5/5 [See all features](/crm/yonyx-profile/#key-features) #### Pricing ##### Professional - Price: $25.00/month - This plan provides all features of Yonyx platform for stand alone use. Integrations, SSO or API [See full pricing details](/crm/yonyx-profile/#pricing-and-plans) --- ### [Onspring](/bpm/onspring-profile/) - Overall rating: 4.8/5 - Reviews: 105 - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview Onspring is a cloud-based governance, risk and compliance (GRC) platform that helps streamline business processes and enhance efficiency across various industries. The platform [Read more](/bpm/onspring-profile/) #### Features ##### Best rated features - Policy Creation: 5/5 - Incident Reporting: 5/5 - KRI (Key Risk Indicator) Monitoring: 5/5 - PCI Compliance: 5/5 [See all features](/bpm/onspring-profile/#key-features) --- ### [ManageEngine Endpoint Central](/product/117339-ManageEngine-Desktop-Central/) - Overall rating: 4.6/5 - Reviews: 1,896 - Starting price: $104.00/month - Best for: Device Management - Free trial: Available - Free demo: Not available #### Overview Endpoint Central is a unified endpoint management and security platform built for IT teams managing diverse device environments. It brings together the core functions of endpoint [Read more](/product/117339-ManageEngine-Desktop-Central/) ##### What users love - Automated patching and compliance - Responsive and accessible support team - Streamlined deployment across endpoints ##### To take in mind - Cluttered and outdated interface design - Steep learning curve for newcomers - Complex and layered menu structure #### Features ##### Best rated features - Help Desk Management: 5/5 - SSL Security: 5/5 - Portable License: 5/5 - Search/Filter: 5/5 ##### Worst rated features - Knowledge Base Management: 3/5 - Generative AI: 3.8/5 - Issue Auditing: 3.8/5 [See all features](/product/117339-ManageEngine-Desktop-Central/#key-features) #### Pricing ##### Professional Edition (Cloud) - Price: $104.00/month - Endpoint-based licensing (minimum 50 endpoints). ##### Enterprise Edition (Cloud) - Price: $124.00/month - Endpoint-based licensing (minimum 50 endpoints). ##### UEM Edition (Cloud) - Price: $139.00/month - Endpoint-based licensing (minimum 50 endpoints). [See full pricing details](/product/117339-ManageEngine-Desktop-Central/#pricing-and-plans) --- ### [Desk Manager](/itsm/desk-manager-profile/) - Overall rating: 4.8/5 - Reviews: 106 - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets, projects, expenses, customer satisfaction, gamification, [Read more](/itsm/desk-manager-profile/) #### Features ##### Best rated features - Contract/License Management: 5/5 - Project Management: 5/5 - Real-Time Reporting: 5/5 - CMDB: 5/5 ##### Worst rated features - Third-Party Integrations: 3/5 [See all features](/itsm/desk-manager-profile/#key-features) #### Pricing ##### Avançado - Price: Custom - Pricing available upon request - Ideal para empresas emergentes ou de médio porte que buscam uma solução robusta de gerenciamento. ##### Pro - Price: Custom - Pricing available upon request - Destinado a empresas de grande porte ou aquelas que estão em rápido crescimento. Com recursos [See full pricing details](/itsm/desk-manager-profile/#pricing-and-plans) --- ### [Supremo Remote Desktop ](/help-desk/supremo-profile/) - Overall rating: 4.7/5 - Reviews: 447 - Starting price: €98.00/year - Best for: Remote Access/Control - Free trial: Available - Free demo: Not available #### Overview Supremo is a remote support solution for Windows, macOS, iOS, and Android that unifies RMM, Help Desk features, and AI-driven Behavioral Threat Detection into a single tool for IT [Read more](/help-desk/supremo-profile/) ##### What users love - Versatile remote assistance features - Affordable pricing and value - Quick and simple installation process ##### To take in mind - Connection reliability and limitations #### Features ##### Best rated features - Activity Dashboard: 5/5 - Reporting & Statistics: 5/5 - Remote Access/Control: 4.7/5 - Unattended Access: 4.6/5 ##### Worst rated features - Reporting/Analytics: 3.9/5 - Chat/Messaging: 4/5 [See all features](/help-desk/supremo-profile/#key-features) #### Pricing ##### Solo - Price: €98.00/year - Quarterly, Annual and Multi-Year licensing options are available. The Annual subscription starts at ##### Business - Price: €178.00/year - Quarterly, Annual and Multi-Year licensing options are available. The Annual subscription starts at ##### Professional - Price: €377.00 - Quarterly, Annual and Multi-Year licensing options are available. The Annual subscription starts at [See full pricing details](/help-desk/supremo-profile/#pricing-and-plans) --- ### [IT Glue](/help-desk/it-glue-profile/) - Overall rating: 4.6/5 - Reviews: 342 - Starting price: $29.00/month - Best for: Single Sign On - Free trial: Not available - Free demo: Not available #### Overview IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document [Read more](/help-desk/it-glue-profile/) ##### What users love - Comprehensive documentation management platform - Centralized client data access - Secure and efficient credential storage ##### To take in mind - Inconsistent and limited search experience #### Features ##### Best rated features - Onboarding: 5/5 - Asset Lifecycle Management: 5/5 - IT Reporting: 5/5 - Activity Dashboard: 5/5 ##### Worst rated features - Issue Management: 3.1/5 - IT Asset Tracking: 3.3/5 - Audit Management: 3.4/5 - Self Service Portal: 3.5/5 [See all features](/help-desk/it-glue-profile/#key-features) --- ### [Naverisk](/psa/naverisk-profile/) - Overall rating: 4.8/5 - Reviews: 97 - Starting price: $110.00/month - Free trial: Available - Free demo: Available #### Overview Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include [Read more](/psa/naverisk-profile/) #### Features ##### Best rated features - Approval Process Control: 5/5 - Resource Management: 5/5 - Help Desk Management: 5/5 - Audit Trail: 5/5 ##### Worst rated features - Dashboard: 1/5 - Email Management: 2/5 [See all features](/psa/naverisk-profile/#key-features) #### Pricing ##### Basic - Price: $110.00/month [See full pricing details](/psa/naverisk-profile/#pricing-and-plans) --- ### [TeamViewer ONE](/voip/teamviewer-profile/) - Overall rating: 4.6/5 - Reviews: 11,644 - Starting price: $24.90/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited time and resources. If you’re managing distributed devices, [Read more](/voip/teamviewer-profile/) ##### What users love - Reliable remote support capabilities - Intuitive and user-friendly interface - Convenient multi-device connectivity ##### To take in mind - Expensive and inflexible licensing - Occasional connection reliability issues - Complex access and security concerns #### Features ##### Best rated features - Anomaly/Malware Detection: 5/5 - Audit Trail: 5/5 - Remediation Management: 5/5 - Application Security: 5/5 [See all features](/voip/teamviewer-profile/#key-features) #### Pricing ##### TeamViewer Remote Access - Price: $24.90/month - Billed yearly; Access up to 3 unattended devices ##### TeamViewer Business - Price: $50.90/month - Billed yearly; Access up to 200 unattended devices ##### TeamViewer Premium - Price: $112.90/month - Billed yearly; Access up to 300 unattended devices [See full pricing details](/voip/teamviewer-profile/#pricing-and-plans) --- ### [Hiver](/crm/hiver-profile/) - Overall rating: 4.7/5 - Reviews: 148 - Starting price: $25.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver [Read more](/crm/hiver-profile/) #### Features ##### Best rated features - Issue Tracking: 5/5 - Communication Management: 5/5 - Reporting/Analytics: 5/5 - Monitoring: 5/5 [See all features](/crm/hiver-profile/#key-features) #### Pricing ##### GROWTH - Price: $25.00/month - Ideal for small teams to deliver effortless, multi-channel support. ##### PRO - Price: $55.00/month - For teams looking transform their support with advanced features ##### ELITE - Price: $85.00/month - For teams looking transform their support with advanced features [See full pricing details](/crm/hiver-profile/#pricing-and-plans) --- ### [Milldesk](/help-desk/milldesk-profile/) - Overall rating: 5.0/5 - Reviews: 31 - Starting price: R$26.00/month - Free trial: Available - Free demo: Not available #### Overview Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. With its intelligent workflows, users can create tickets and [Read more](/help-desk/milldesk-profile/) #### Features ##### Best rated features - Workflow Management: 5/5 - Multi-Channel Communication: 5/5 - Activity Dashboard: 5/5 - Email Templates: 5/5 ##### Worst rated features - Incident Management: 4/5 [See all features](/help-desk/milldesk-profile/#key-features) #### Pricing ##### Basic - Price: R$26.00/month [See full pricing details](/help-desk/milldesk-profile/#pricing-and-plans) --- ### [BOSSDesk](/help-desk/boss-support-central-profile/) - Overall rating: 4.7/5 - Reviews: 145 - Starting price: $29.00/month - Best for: Value for money - Free trial: Available - Free demo: Available #### Overview BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, [Read more](/help-desk/boss-support-central-profile/) #### Features ##### Best rated features - Mobile App: 5/5 - Customizable Fields: 5/5 - Customizable Forms: 5/5 - IT Asset Tracking: 5/5 [See all features](/help-desk/boss-support-central-profile/#key-features) #### Pricing ##### Essential - Price: $29.00/month - The Essentials plan is paid per user per month and billed annually. It also includes unlimted end ##### Professional - Price: $29.00/month - The plan is billed annually and also includes all features from the Essentials plan. ##### Enterprise - Price: $69.00/month - The plan is billed annually and includes all features from the Essentials and Professioanl plans. [See full pricing details](/help-desk/boss-support-central-profile/#pricing-and-plans) --- ### [Cayzu](/crm/cayzu-profile/) - Overall rating: 5.0/5 - Reviews: 30 - Starting price: $4.00/month - Free trial: Available - Free demo: Not available #### Overview Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated [Read more](/crm/cayzu-profile/) #### Pricing ##### Basic - Price: $4.00/month ##### Team - Price: $9.00/month ##### Pro - Price: $19.00/month [See full pricing details](/crm/cayzu-profile/#pricing-and-plans) --- ### [Wavity Help & Service Desk](/help-desk/wavity-help-and-service-desk-profile/) - Overall rating: 4.8/5 - Reviews: 47 - Starting price: $12.00/month - Free trial: Available - Free demo: Not available #### Overview Wavity’s Help and Service Desk Application can be used for internal as well as external users. Wavity has led the product development with a user-centric approach. With the [Read more](/help-desk/wavity-help-and-service-desk-profile/) #### Features ##### Best rated features - Customizable Forms: 5/5 - Incident Management: 5/5 - Problem Management: 5/5 - Workflow Management: 5/5 ##### Worst rated features - Change Management: 3/5 - Activity Tracking: 3.5/5 - Macros/Templated Responses: 4/5 - Service Level Agreement (SLA) Management: 4/5 [See all features](/help-desk/wavity-help-and-service-desk-profile/#key-features) #### Pricing ##### Standard - Price: $12.00/month ##### Professional - Price: $25.00/month ##### Enterprise - Price: $40.00/month [See full pricing details](/help-desk/wavity-help-and-service-desk-profile/#pricing-and-plans) --- ### [Device42, A Freshworks Company](/network-access-control/device42-profile/) - Overall rating: 4.8/5 - Reviews: 91 - Starting price: $0.00 - Free trial: Not available - Free demo: Not available #### Overview Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center [Read more](/network-access-control/device42-profile/) #### Features ##### Best rated features - Change Management: 4.4/5 - Asset Discovery: 4/5 - Third-Party Integrations: 4/5 [See all features](/network-access-control/device42-profile/#key-features) --- 1 [2](https://www.softwareadvice.com/itsm/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/itsm/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/itsm/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/itsm/?__ai_markdown=true&page=5) ... [9](https://www.softwareadvice.com/itsm/?__ai_markdown=true&page=9) ## Popular Comparisons [ Zoho Assist vs TeamViewer ONE ](https://www.softwareadvice.com/voip/teamviewer-profile/vs/zoho-assist/)[ Zendesk Suite vs Freshdesk ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[ NinjaOne vs TeamSupport ](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/teamsupport/)[ JIRA Service Management vs Freshservice ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ ManageEngine Endpoint Central vs SolarWinds Service Desk ](https://www.softwareadvice.com/compare/30413-samanage/vs/117339-ManageEngine-Desktop-Central/)[ Remote Monitoring and Management vs SysAid ](https://www.softwareadvice.com/help-desk/atera-profile/vs/sysaid-it-crm/)[ ServiceNow vs Supremo Remote Desktop ](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/100976-supremo/) ## Your Guide to Top ITSM Software, November 2024 Software Advice uses reviews from real software users to highlight the top-rated ITSM products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Wavity Help & Service Desk](https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/) - [Onspring](https://www.softwareadvice.com/bpm/onspring-profile/) - [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) - [TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) - [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) - [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) - [OTRS](https://www.softwareadvice.com/crm/otrs-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. The term IT, short for “information technology,” is nearly sixty years old. It first appeared in a [1958 edition](https://hbr.org/1958/11/management-in-the-1980s) of the _Harvard Business Review_. Technology has evolved considerably since then, and today, both the term and the technology it describes are central to the operations of nearly all businesses. Businesses use IT services management software, or ITSM software, to manage all of their IT devices along with the networks and services those devices need. As you may already know, this is a widely inclusive term. We created this Buyer’s Guide to more narrowly define ITSM software as it pertains to your business. We address the following questions and points: [What Is ITSM Software?](#WhatIsITSMSoftware) [Common Features of ITSM Software](#CommonFeaturesofITSMSoftware) [The ITSM Vendor Landscape](#TheITSMVendorLandscape) ## What Is ITSM Software? Many of us think of IT as the physical computing devices we use for work, such as computers, telephones and servers. But, these devices must be connected to function at full capacity. That’s where the “services” part of ITSM enters the picture. ITSM includes not only the IT devices themselves, but also the networks, applications and services that connect and empower them. A challenge when selecting ITSM software is that not all buyers use the same technology, and they don’t all take the same approach to managing IT applications and services. As a result, ITSM software vendors face the challenge of describing their products accurately and specifically, without excluding potential buyers. This creates an ITSM product landscape with some complex selection difficulties. As with most complex challenges, ITSM software selection is easier when it’s broken down into parts. In the next section, we break down the most common applications and features of ITSM. ## Common Features of ITSM Software ITSM is a large category of software. So large, in fact, that it encompasses other software categories, some of which you may have thought existed on their own. The help desk and service desk categories are one example of this. While they both provide ITSM functionality and are considered ITSM applications, they don’t typically contain all of the functionality of full-fledged ITSM platforms. | Feature | Description | | --- | --- | | Help desk/service desk | The core ticket management application at the center of many ITSM platforms. Depending on how comprehensive the solution is, it might contain some of the additional features listed below, such as network and knowledge management. | | IT asset management | Tracks and accounts for all physical IT hardware owned or used by a business. | | Configuration management | Assists in managing the settings and permissions configured on individual devices. Lets administrators apply configuration or settings changes to multiple devices at once. | | Service catalog management | Larger organizations offer IT services to employees through a service catalog. Service catalog management functions help administrators create and maintain these catalogs. | | License management | Software licenses sometimes come with limitations on the number of times it may be installed or the number of user logins. License management applications help companies track and make the best use of their licenses. | | Network management | These tools help administrators control and configure networks and network access. | | Knowledge management | A system for organizing the information, or knowledge, used by IT department employees which can organize information into a self-service resource for employees. | --- Context is an important consideration for ITSM software buyers—it helps set expectations and goals for a new system. Context also matters when businesses consider whether potential systems will scale with company expansion and changing IT needs. For example, at the present moment, your company might only need a basic help desk application. But, if you have plans to eventually offer a service catalog, then service catalog functionality should factor into the purchase decision, even if it’s not an immediate need. ## The ITSM Vendor Landscape ITSM software is used to manage IT—that sounds simple. The complications arise from the facts that: - Businesses rely on IT—and creative new uses of it—to establish competitive advantage and, - IT devices, networks and implementation strategies are themselves constantly evolving. As a result, managing IT can feel like taking aim at a quickly moving target. In addition, ITSM buyers make purchase decisions based on a wide variety of priorities and expectations. (To learn more about trends in help desk buyer behavior, read our 2015 Help Desk User Report.) Given this, it should be no surprise to learn that the market for ITSM software is itself very dynamic. From startups with clever new applications to the stalwart blue chips of software, ITSM software buyers have no shortage of options. As a starting point for your purchase decision, you might consider which of the two following general categories best fits your current and expected situation: For **smaller businesses or those with limited ITSM needs**, there is a wide variety of mid-market ITSM solutions. These are often [cloud-based services](https://www.softwareadvice.com/resources/modernize-with-hosted-help-desk-solutions/) and, as such, are easier for smaller IT teams to deploy and manage. Admin console in [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **Larger companies with IT networks spanning multiple locations and more complex ITSM requirements** may begin their selection process by looking at the big names in the software world. These solutions often have on-premise deployment options and more robust functionality, but can require more advanced technical know-how to implement, integrate (with other software) and manage. The ultimate goal of the ITSM software selection process should be to find the solution that will allow an IT department—regardless of size—to manage a company’s critical IT resources and infrastructure efficiently. It should align with a company’s chosen IT strategy, compliment the workflow of support staff and be able to scale and adapt to the company’s growth trajectory and targets. For many businesses, selection of an ITSM platform is the most important software decision they can make: IT is at the heart of most modern businesses, and without a system to efficiently manage it, many day-to-day operations can suffer. ### Related ITSM Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Service Software](https://www.softwareadvice.com/it-service/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)