--- title: "Freshservice Software Reviews, Demo & Pricing - 2026" description: "Review of Freshservice Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/freshservice-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contract Management Software](https://www.softwareadvice.com/contract-management/) / Freshservice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/freshservice-profile/alternatives/) # Freshservice Review From $19-$99/month Free trial 4 plans Wondering if Freshservice is right for your organization? Our Contract Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Freshservice 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Pricing Starting at $19.00 per user per month ### About Freshservice Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve is... sues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires. Wondering if Freshservice is right for your organization? Our Contract Management Software selection experts can help you in 15 minutes or less. ## Freshservice User Interface ## Popular Freshservice Alternatives Main Product Freshservice 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3494)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.40Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4094)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) 4.8 [(1080)](https://www.softwareadvice.com/cmms/maintainx-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.65Value for money - 4.83Customer support - 4.57Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Freshservice Pros and Cons We analyzed 805 verified reviews for Freshservice to find out what actual users really think. Select to learn more Responsive And Helpful Support Team Users appreciate Freshservice's responsive customer support, noting quick replies and effective issue resolution. The support team is available when needed, and onboarding assistance helps organizations get started smoothly. Many find the support experience reliable and a key benefit of the platform. Rich And Evolving Feature Set Freshservice offers a wide range of features for IT service management, with frequent updates and improvements. Users value the flexibility, ease of use, and regular addition of new tools. The platform provides essential functionalities without overwhelming users, supporting both small and large teams. Centralized Ticket Tracking Tools Freshservice streamlines ticket management with a clear dashboard, easy submission, and automated workflows. Users can track, assign, and merge tickets, reducing duplication and keeping everything organized. Customization and collaboration features help teams resolve issues efficiently and maintain visibility on progress. Limited And Inflexible Reporting Reporting capabilities in Freshservice are often described as basic and lacking customization. Users struggle with building custom reports, find the options too static, and note that advanced or project-specific reporting is difficult or unavailable. Many feel the reporting tools need significant improvement. Cost And Tier Limitations Pricing is a concern for many users, especially small businesses and nonprofits. The tiered payment system can be confusing, with key features locked behind higher-priced plans. Some find the cost high compared to competitors, and scaling up often increases expenses significantly. ## Freshservice Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Starter $19.00 per user, per month Plan includes: - Omnichannel support - Incident Management - 1000 Orchestration Transactions/Mo./Account - Analytics Starter - Custom SSL - Knowledge Base - Marketplace Apps - Mobile Apps - Multiple Portal Languages - Orchestration Read More Growth $49.00 per user, per month Plan includes: - 2000 Orchestration Transactions/Mo./Account - Approval Workflows - Asset Management - 100 Free Assets - Business Hours - Business Rules - Employee Onboarding - MSP Mode - On-call Management - Portal Customization - Purchase Order Management Read More Pro $99.00 per user, per month Plan includes: - Access Controls Pro - Alert Management - Change Management - Contract Management - Project Management - Release Management - Software License Management - Incident Management - Knowledge Base - Service Catalog Read More Enterprise Pricing available upon request Plan includes: - Sandbox - Audit Logs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Freshservice Features - Popular features found in Contract Management Access Controls/Permissions Alerts/Notifications Approval Process Control Electronic Signature Full Text Search Team Collaboration Third-Party Integrations Version Control Workflow Management - More features of Freshservice Active Directory Integration Activity Dashboard Activity Tracking AI Copilot AI Summarization Alerts/Escalation Analytics API Approval Workflow Asset Discovery Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Discovery Automated Responses Automated Routing Barcode/Ticket Scanning Billing & Invoicing Budget Tracking Build Automation Business Impact Analysis Buy Side (Suppliers) Calendar Management Canned Responses Case Management Catalog Management Change Management Change Planning Change Tracking Chatbot Chat/Messaging Client Portal CMDB Collaboration Tools Commenting/Notes Completion Tracking Compliance Management Compliance Tracking Configurable Workflow Configuration Management Content Management Contract Drafting Contract/License Management Corrective and Preventive Actions (CAPA) Cost Tracking CRM Customer Complaint Tracking Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Device Auto Discovery Disaster Recovery Documentation Management Document Automation Document Management Document Storage Drag & Drop Drag & Drop Editor Email Alerts Email Management Email Templates Employee Onboarding Event Logs Feedback Management File Sharing Forecasting For IT Project Management Forms Management Help Desk Management HR Management Incident Management Incident Reporting Incident Response Checklists Inventory Auditing Inventory Management Inventory Optimization Inventory Tracking Investigation Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Incident Management IT Reporting Knowledge Base Management Knowledge Library Knowledge Management License Inventory License Management License Tracking Live Chat Maintenance Management Maintenance Scheduling Mobile Access Mobile Alerts Mobile App Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Multi-Location Multiple User Accounts Onboarding On Call Scheduling Order Management Password Management Patch Management Percent-Complete Tracking Performance Metrics Performance Monitoring Policy Management Pre-built Templates Prioritization Problem Management Procurement Management Product Identification Project Management Project Tracking Purchase Order Management Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Updates Recurring Issues Relationship Mapping Release Management Remote Access/Control Remote Monitoring & Management Remote Update/Installation Renewal Management Reporting/Analytics Reporting & Statistics Request Assignment Requirements Management Requisition Management Resource Management Risk Analysis Risk Assessment Role-Based Permissions Routing Rules-Based Workflow Scheduled/Automated Reports Scheduling Search Search/Filter Secure Data Storage Security Tools Self Service Portal Sell Side (Customers) Service Catalog Service Level Agreement (SLA) Management Service Reporting Service Request Management Single Sign On SSL Security Status Tracking Summary Reports Supplier Management Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Management Task Progress Tracking Templates Testing/QA Management Ticket Management Troubleshooting Usage Tracking/Analytics Web Notifications Widgets Workflow Automation ## Freshservice Integrations Microsoft Teams Integration rated 4.4 from 20 reviews Jira Integration rated 3.8 from 17 reviews Microsoft Azure Integration rated 4.8 from 17 reviews Microsoft Entra ID Integration rated 4.6 from 11 reviews Microsoft 365 Integration rated 4.3 from 10 reviews OpsGenie Integration rated undefined from -1 review See all 62 integrations ## Freshservice User Reviews ## Freshservice customer ratings - Overall rating: 4.5/5 - Total reviews: 805 ### Rating distribution - 5 stars: 496 reviews (62%) - 4 stars: 268 reviews (33%) - 3 stars: 32 reviews (4%) - 2 stars: 7 reviews (1%) - 1 star: 2 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### Freshservice review given by vamshi samala - Overall rating: 4/5 - Reviewer: samala v. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The interface itself is intuitive and easy to get used to, which made onboarding smoother for the team. On top of that, the knowledge base has been genuinely useful being able to check whether a similar issue has come up before means we can resolve recurring problems much faster instead of troubleshooting from scratch each time. #### Cons On the performance side, we've noticed the UI starts to lag when more than 10 team members are logging tickets at the same time. I've run into a similar slowdown when trying to bulk edit tickets, which can be a bit frustrating during high-volume periods. #### Reasons for switching to Freshservice Due to pricing and support i have made a switch --- ### Fresh service review by suchith - Overall rating: 4/5 - Reviewer: Suchith K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Freshservice's ITIL Change Management module has been a real asset for auditing purposes. It gave us a clear, structured way to track changes, and monitoring our assets along with their full lifecycle became noticeably easier something that used to take a lot more manual effort to keep on top of. #### Cons One drawback is around AI capabilities. Freddy AI isn't included in the lower-tier subscriptions, and once we looked into upgrading to access it, the pricing turned out to be steeper than we'd expected making it a harder feature to justify for teams working with a tighter budget. #### Reasons for choosing Freshservice The pricing and support seems better for Freshservice --- ### IT tickets, simplified - Overall rating: 5/5 - Reviewer: Ellie S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros IT ticket submission and tracking easy, with a good UX and simple ways to see the status of your request (which is really important since IT is so central to my job!) #### Cons Too many emails! I wish it was easier to opt out so that you could only get the info you really need --- ### Turned our messy ticket process into something that actually flows - Overall rating: 5/5 - Reviewer: Mankeshwar S. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Switching to this platform genuinely made our support process less chaotic. Tickets used to pile up with no clear ownership, and now everything has a clear path from the moment it's submitted to when it's closed out. The self-service options mean our team spends less time answering the same basic questions repeatedly, freeing us up for actual problem-solving. It's not flawless - the reporting side still frustrates me occasionally - but day to day, it just works, and that reliability counts for a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Honestly, the thing I appreciate most is that it doesn't feel like you need an IT degree just to use it properly. Setting up ticket categories and assigning them to the right people took barely any effort. What really changed things for our team was the auto-routing - tickets land with the correct agent instantly instead of sitting in some queue waiting for someone to notice them. We also lean heavily on the self-service portal, and it's cut down a surprising chunk of "how do I..." emails since people just search and find their answer. Support tickets that used to take a full day to resolve now often close within a few hours because nothing gets lost in the shuffle. #### Cons If I had to nitpick, the analytics side needs polishing. You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make sense of it. Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time. Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks. #### Reasons for choosing Freshservice It just felt more straightforward to set up and get the team using right away, without needing a ton of training or configuration before it was actually useful --- ### Good, but better options exist - Overall rating: 4/5 - Reviewer: Erin F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used with complex epic workflows and ticketing. Good for a large healthcare IT organization. I was onboarded to this from EasyVista #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Strong ticket managing system- able to handle all ticketing related items in one intuitive location. #### Cons Less features than ServiceNow. Limited reporting features- unable to execute highly customized reports #### Reasons for choosing Freshservice Cost, cheaper than the other alternatives #### Reasons for switching to Freshservice Merger required switch to new ticketing system --- ### Solid ITIL service desk that drastically cut down our resolution times - Overall rating: 5/5 - Reviewer: Harshil M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We migrated to Freshservice to centralize our internal IT helpdesk and track corporate assets more effectively. It has completely streamlined our internal workflow—tickets don't fall through the cracks anymore thanks to the automated SLA reminders. Customer support has been responsive whenever we hit a snag during migration. It offers great value for the money, especially for mid-sized teams that need a powerful ITIL-aligned tool without the massive setup overhead of enterprise competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is incredibly clean and intuitive, which made onboarding our team a breeze compared to legacy platforms like Jira or ServiceNow. Setting up automation rules for ticket routing is straightforward and has saved our tier-1 support agents hours of manual dispatch work. The asset management module is also a huge plus, as it lets us link hardware directly to user tickets so we can track recurring device issues instantly. #### Cons The reporting tools and custom dashboard builders can feel a bit rigid when you need to pull highly specific, granular metrics for upper management. Also, while the standard integrations work well, deep customization of the client portal requires a bit of a learning curve with their custom scripting if you want to move beyond the basic templates. --- ### User-Friendly Ticketing and Workflows, but Pricey at Higher Tiers - Overall rating: 4/5 - Reviewer: Mohammeed R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Freshservice is very easy to use, with a clean, modern interface that our agents learned quickly and end users find simple. The workflow automator saves us a lot of time by routing and assigning tickets automatically, and SLA tracking keeps the team on top of response times. The self-service portal and knowledge base have also reduced repetitive tickets, and having asset details linked to tickets makes troubleshooting faster. #### Cons Reporting is fairly basic out of the box, and building detailed custom reports takes extra effort. Many useful features, like advanced automation and asset management, are only in higher-priced plans, and costs add up as the number of agents grows. Customization has some limits for complex workflows, and the mobile app isn't as capable as the web version. Email notifications can also get overwhelming without careful tuning. --- ### We’re finally tracking hardware requests without having to chase down anything. - Overall rating: 5/5 - Reviewer: Alex C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered For a small law office like ours, this platform hits the nail on the head - we finally have a way to track IT issues without needing to hire someone full-time. The price is honestly a no-brainer when you think about how many hours I used to waste just chasing down who had the backup drive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Before Freshservice, keeping track of who had which laptop or checking when someone needed IT help meant digging through endless email threads and WhatsApp messages. Now, every asset request from our associates gets logged automatically. #### Cons The mobile app feels like an afterthought, especially when you're trying to answer tickets from court or during client meetings. Setting up the notifications took a bit more digging than I’d hoped, but they work fine once you actually get them sorted. --- ### My view on Freshservice - Overall rating: 4/5 - Reviewer: Durga K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Freshservice is a great ITSM tool it’s change and incident management modules are on point. Additionally, it has clear tracking of every incident #### Cons I feel like Freshworks need to improve their Reporting and Analytics module in their every product and especially Freshservice. --- ### Fresh service review by Brijesh - Overall rating: 5/5 - Reviewer: Brijesh A. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used weekly for free trial - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The mobile app has been a real convenience being able to approve requests on the go, without needing to be at a desk, keeps things moving even when I'm away from the office. The role-based access is also spot on, giving each team member exactly the level of access they need, nothing more and nothing less. #### Cons The reporting dashboards feel fairly basic and don't offer much depth for teams looking to dig into detailed metrics. Along with that, the documentation could use some improvement — it isn't always thorough enough to fully address the questions or edge cases we run into. --- Showing 1 - 10 of 805 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) ## Freshservice Popular Comparisons [Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)[Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Milvus vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/milvus/)[MaintainX vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/maintainx/)[LiveAgent vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/liveagent/)[JIRA Service Management vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ServiceNow vs Freshservice](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/436317-freshservice/)[SysAid vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/sysaid-it-crm/)[ManageEngine ServiceDesk Plus vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/manageengine-servicedesk-plus/)[Remote Monitoring and Management vs Freshservice](https://www.softwareadvice.com/help-desk/atera-profile/vs/freshservice/)[TeamDynamix vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/teamdynamix/)[BOSSDesk vs Freshservice](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/freshservice/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/freshservice-profile/alternatives/) ## Other Top Recommended Contract Management Software [Agiloft](https://www.softwareadvice.com/crm/agiloft-profile/) **4.8** (39) Recently recommended **12** times [Ironclad](https://www.softwareadvice.com/cms/ironclad-profile/) **4.4** (71) Recently recommended **6** times [Tradogram](https://www.softwareadvice.com/scm/tradogram-profile/) **4.5** (109) Recently recommended **5** times [Conga Contracts](https://www.softwareadvice.com/scm/apttus-profile/) **4.3** (75) Recently recommended **6** times Stuck Between Options? 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