--- title: "Freshservice Software Reviews, Demo & Pricing - 2026" description: "Review of Freshservice Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/freshservice-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Freshservice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/freshservice-profile/alternatives/) # Freshservice Review From $19-$99/month Free trial 4 plans Wondering if Freshservice is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Freshservice 4.6 [(792)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) FrontRunner 2026 Pricing Starting at $19.00 per user per month ### About Freshservice Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve is... sues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires. Wondering if Freshservice is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Freshservice User Interface ## Popular Freshservice Alternatives Main Product Freshservice 4.6 [(792)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) 4.8 [(1061)](https://www.softwareadvice.com/cmms/maintainx-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.65Value for money - 4.83Customer support - 4.57Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Freshservice Pros and Cons We analyzed 792 verified reviews for Freshservice to find out what actual users really think. Select to learn more Responsive And Helpful Support Team Users appreciate Freshservice's responsive customer support, noting quick replies and effective issue resolution. The support team is available when needed, and onboarding assistance helps organizations get started smoothly. Many find the support experience reliable and a key benefit of the platform. Rich And Evolving Feature Set Freshservice offers a wide range of features for IT service management, with frequent updates and improvements. Users value the flexibility, ease of use, and regular addition of new tools. The platform provides essential functionalities without overwhelming users, supporting both small and large teams. Centralized Ticket Tracking Tools Freshservice streamlines ticket management with a clear dashboard, easy submission, and automated workflows. Users can track, assign, and merge tickets, reducing duplication and keeping everything organized. Customization and collaboration features help teams resolve issues efficiently and maintain visibility on progress. Limited And Inflexible Reporting Reporting capabilities in Freshservice are often described as basic and lacking customization. Users struggle with building custom reports, find the options too static, and note that advanced or project-specific reporting is difficult or unavailable. Many feel the reporting tools need significant improvement. Cost And Tier Limitations Pricing is a concern for many users, especially small businesses and nonprofits. The tiered payment system can be confusing, with key features locked behind higher-priced plans. Some find the cost high compared to competitors, and scaling up often increases expenses significantly. ## Freshservice Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Starter $19.00 per user, per month Plan includes: - Omnichannel support - Incident Management - 1000 Orchestration Transactions/Mo./Account - Analytics Starter - Custom SSL - Knowledge Base - Marketplace Apps - Mobile Apps - Multiple Portal Languages - Orchestration Read More Growth $49.00 per user, per month Plan includes: - 2000 Orchestration Transactions/Mo./Account - Approval Workflows - Asset Management - 100 Free Assets - Business Hours - Business Rules - Employee Onboarding - MSP Mode - Portal Customization - Purchase Order Management - Service Catalog Read More Pro $99.00 per user, per month Plan includes: - Incident Management - Problem Management - Change Management - Knowledge Base - Service Catalog - Support portal - Omnichannel - Multiple SLAs - Project Management - Release Management Read More Enterprise Pricing available upon request Plan includes: - Sandbox - Audit Logs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Freshservice Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Freshservice Active Directory Integration Activity Tracking AI Copilot AI Summarization Alerts/Notifications Analytics API Approval Process Control Approval Workflow Asset Discovery Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Discovery Automated Responses Barcode/Ticket Scanning Billing & Invoicing Budget Tracking Build Automation Business Impact Analysis Buy Side (Suppliers) Calendar Management Canned Responses Case Management Catalog Management Change Management Change Planning Change Tracking Chatbot Chat/Messaging Client Portal CMDB Commenting/Notes Completion Tracking Compliance Management Compliance Tracking Configurable Workflow Configuration Management Content Management Contract Drafting Contract/License Management Corrective and Preventive Actions (CAPA) Cost Tracking CRM Customer Complaint Tracking Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Device Auto Discovery Disaster Recovery Documentation Management Document Automation Document Management Document Storage Drag & Drop Drag & Drop Editor Electronic Signature Email Alerts Email Management Email Templates Employee Onboarding Event Logs Feedback Management File Sharing Forecasting For IT Project Management Forms Management Full Text Search Help Desk Management HR Management Incident Management Incident Reporting Incident Response Checklists Inventory Auditing Inventory Management Inventory Optimization Inventory Tracking Investigation Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Incident Management IT Reporting Knowledge Base Management Knowledge Library Knowledge Management License Inventory License Management License Tracking Live Chat Maintenance Management Maintenance Scheduling Mobile Access Mobile Alerts Mobile App Monitoring Multi-Channel Management Multi-Language Multi-Location Multiple User Accounts Onboarding On Call Scheduling Order Management Password Management Patch Management Percent-Complete Tracking Performance Metrics Performance Monitoring Policy Management Pre-built Templates Prioritization Problem Management Procurement Management Product Identification Project Management Project Tracking Purchase Order Management Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Updates Recurring Issues Relationship Mapping Release Management Remote Access/Control Remote Monitoring & Management Remote Update/Installation Renewal Management Reporting & Statistics Request Assignment Requirements Management Requisition Management Resource Management Risk Analysis Risk Assessment Role-Based Permissions Routing Rules-Based Workflow Scheduled/Automated Reports Scheduling Search Search/Filter Secure Data Storage Security Tools Sell Side (Customers) Service Catalog Service Reporting Service Request Management Single Sign On SSL Security Status Tracking Summary Reports Supplier Management Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Management Task Progress Tracking Team Collaboration Templates Testing/QA Management Third-Party Integrations Ticket Management Troubleshooting Usage Tracking/Analytics Web Notifications Widgets Workflow Automation ## Freshservice Integrations Microsoft Teams Integration rated 4.4 from 20 reviews Jira Integration rated 3.8 from 17 reviews Microsoft Azure Integration rated 4.8 from 17 reviews Microsoft Entra ID Integration rated 4.6 from 11 reviews Microsoft 365 Integration rated 4.3 from 10 reviews OpsGenie Integration rated undefined from -1 review See all 52 integrations ## Freshservice User Reviews ## Freshservice customer ratings - Overall rating: 4.6/5 - Total reviews: 792 ### Rating distribution - 5 stars: 492 reviews (62%) - 4 stars: 259 reviews (33%) - 3 stars: 32 reviews (4%) - 2 stars: 7 reviews (1%) - 1 star: 2 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### Great IT Ticketing System - Overall rating: 5/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Freshservice for ticket management, change management, knowledge base, and more. Most of all, it has been a very helpful tool for our IT team to manage incidents, feature requests, and projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more. #### Cons It would be nice to have a few more features. For examples: - the ability to edit ticket work type on the list view - have a list view of both tickets assigned to me and tickets I'm watching - set colors of tickets based on field properties --- ### Turned our messy ticket process into something that actually flows - Overall rating: 5/5 - Reviewer: Mankeshwar S. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Switching to this platform genuinely made our support process less chaotic. Tickets used to pile up with no clear ownership, and now everything has a clear path from the moment it's submitted to when it's closed out. The self-service options mean our team spends less time answering the same basic questions repeatedly, freeing us up for actual problem-solving. It's not flawless - the reporting side still frustrates me occasionally - but day to day, it just works, and that reliability counts for a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Honestly, the thing I appreciate most is that it doesn't feel like you need an IT degree just to use it properly. Setting up ticket categories and assigning them to the right people took barely any effort. What really changed things for our team was the auto-routing - tickets land with the correct agent instantly instead of sitting in some queue waiting for someone to notice them. We also lean heavily on the self-service portal, and it's cut down a surprising chunk of "how do I..." emails since people just search and find their answer. Support tickets that used to take a full day to resolve now often close within a few hours because nothing gets lost in the shuffle. #### Cons If I had to nitpick, the analytics side needs polishing. You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make sense of it. Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time. Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks. #### Reasons for choosing Freshservice It just felt more straightforward to set up and get the team using right away, without needing a ton of training or configuration before it was actually useful --- ### IT tickets, simplified - Overall rating: 5/5 - Reviewer: Ellie S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros IT ticket submission and tracking easy, with a good UX and simple ways to see the status of your request (which is really important since IT is so central to my job!) #### Cons Too many emails! I wish it was easier to opt out so that you could only get the info you really need --- ### Powerful ITSM platform with excellent automation capabilities and ease of use - Overall rating: 5/5 - Reviewer: Denis B. - Verified reviewer: Yes - Industry: Machinery - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using Freshservice as our primary IT service management platform and have had a very positive experience. The platform has helped us improve ticket handling, automate repetitive administrative tasks, and provide better visibility into IT operations. The implementation process was straightforward, and new team members can become productive quickly because the interface is easy to learn. What stands out most is the pace of product development. New features are introduced regularly, and many of them address real operational needs rather than being purely cosmetic improvements. For organizations looking for a modern ITSM solution that combines strong automation capabilities with a user-friendly experience, Freshservice is a solid choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the biggest advantages for our team has been the balance between functionality and ease of administration. We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems. The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases. The user interface is intuitive for both agents and end users, which helped us achieve adoption quickly. Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually. #### Cons Some advanced automation and integration scenarios still require workarounds, especially when dealing with nested JSON objects or complex data transformations inside workflows. Documentation is generally good but occasionally lacks examples for more advanced use cases. Reporting is useful, although deeper customization options would be welcome. #### Reasons for switching to Freshservice Lower licensing costs, simpler administration, and faster implementation of workflow changes. --- ### Easy-to-Use ITSM Solution with Powerful Automation - Overall rating: 5/5 - Reviewer: Swaroop K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Freshservice has been very positive. It provides a user-friendly interface that makes ticket management straightforward for both agents and end users. The automation and workflow capabilities have helped reduce manual tasks and improve response times, while the asset management features keep IT resources well organized. Customer support has been helpful whenever needed, and the platform offers good value for money with the features included. Overall, Freshservice has helped improve the efficiency of our IT service management processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Freshservice is easy to use, and the interface is clean and intuitive. The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times. The asset management module makes it easy to track IT assets in one place, and the reporting features help improve overall efficiency. Their customer support has been responsive whenever we've needed assistance, and overall the platform offers good value for money considering the features it provides. #### Cons Overall, it's a solid platform. Some advanced customization options can take a little time to understand, and a few reports require additional configuration to get the exact information needed. Other than that, it has worked well for our team's day-to-day IT service management. #### Reasons for switching to Freshservice We switched from ManageEngine because we wanted a more modern and user-friendly IT service management platform. Freshservice offered a cleaner interface, better workflow automation, and an easier ticket management experience. It also simplified asset management and reporting, making it easier for our team to improve overall efficiency. --- ### Great Ticket tool that scales well once configured properly - Overall rating: 5/5 - Reviewer: Ronak P. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s been a very reliable workhorse for managing day-to-day operations. Having managed hundreds of ticket workflows and asset lifecycles on the platform, it handles high volumes smoothly and gives management clear visibility into resolution times and team workload. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Having used Fresh service across a couple of different infrastructure setups over the past 4 years, its biggest strength is how quick it is to deploy compared to legacy platforms like ServiceNow. The workflow automations are flexible, the asset mapping links smoothly with incoming tickets, and the modern interface minimizes the learning curve for new techs joining the team. #### Cons The native reporting module can still feel rigid when you need complex, cross-modular metrics or custom BI dashboards. Beyond that, the cost ramps up fairly quick as you move into higher tiers to unlock advanced asset features or deeper enterprise integration options. --- ### Solid ticketing tool that simplified our day-to-day IT support - Overall rating: 5/5 - Reviewer: Pintu L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been a really good upgrade for our team overall. It brought all our tickets, equipment tracking, and user requests into one spot that’s easy to manage. Support has been responsive whenever we hit a snag, and it definitely helped speed up our average resolution times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The interface is clean and doesn't take forever to train people on. Setting up ticket routing saved us a massive amount of headache, tickets actually go to the right people automatically now instead of getting stuck in a general inbox. Also really like having asset tracking connected directly to user tickets. #### Cons Reporting could definitely be better. Pulling specific, custom reports feels a bit clunky when you need detailed metrics. Also, tier upgrades get pricey pretty fast once you start needing the higher-end admin controls. --- ### Great Tools for Ticketing System - Overall rating: 4/5 - Reviewer: Kavish S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Fresh service has been a reliable, efficient ITSM solution for our team. It consolidated our ticketing, asset management, and user requests into one readable dashboard. The customer support team is responsive whenever we run into configuration bumps, and the platform has definitely boosted our response times and overall workflow efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UI is really clean and intuitive, which made getting our staff onboarded way easier than with our previous ticketing tool. Setting up automated routing rules for incoming tickets saved our IT team hours of manual sorting every week. The self-service portal and asset tracking features are also super straightforward to configure without needing heavy developer work. #### Cons Customizing built-in reports can feel a bit clunky and limited when you want deep, multi-layered data analysis. Also, tier pricing jumps pretty quickly if you need advanced features, so small teams on a tight budget might find higher plans a bit steep. --- ### Ticket first, no more chasing customers on calls or Emails - Overall rating: 5/5 - Reviewer: Akshat S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a big help ever since we started using it. The biggest thing is it stopped all the confusion with customers about what was approved and what wasn't. Before, someone could just say they approved something on a call, but there was no proof. Now everything is on the ticket, dated and clear. My work is a lot less stressful now because I always know where a request stands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I've been using this tool for a good while now, and it's made my work life a lot easier. Before this, I used to get bug reports, new requirements, error issues, all over calls and emails. Customers wouldn't give proper approval most of the time. I'd call back and their number would be busy, or I'd send an email and get no reply for days. After we started using this tool, all that changed. Now it's simple, raise a ticket first, we check it, and everything is written down clearly. No more running after people for answers. #### Cons Some old customers took time to get used to raising a ticket instead of just calling. Also the AI reply suggestions aren't that great for technical issues, I still write those myself. --- ### Reliable, Efficient, and Easy to Manage - Overall rating: 5/5 - Reviewer: Janki G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with Freshservice has been consistently positive. It has streamlined how we manage service requests, improved visibility into ongoing work, and helped our team respond to issues more efficiently. Automation has reduced manual effort for recurring tasks, while dashboards and reporting make it easier to monitor performance and identify areas for improvement. The platform has proven reliable in day-to-day operations and has become an important part of our IT service management process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Freshservice offers an intuitive interface that makes day-to-day service management straightforward. The ticketing system is well organized, automation features reduce repetitive work, and the reporting capabilities provide useful insights into team performance. It also integrates well with our existing processes, making adoption relatively smooth. #### Cons The platform offers extensive customization, which is valuable but can make the initial setup more time-consuming. Some advanced features require additional configuration and a bit of experience before teams can take full advantage of them. --- Showing 1 - 10 of 792 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) ## Freshservice Popular Comparisons [Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)[Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Milvus vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/milvus/)[MaintainX vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/maintainx/)[LiveAgent vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/liveagent/)[Supremo Remote Desktop vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/supremo/)[Zoho Desk vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/zoho-desk/)[JIRA Service Management vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ServiceNow vs Freshservice](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/436317-freshservice/)[SysAid vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/sysaid-it-crm/)[Atera vs Freshservice](https://www.softwareadvice.com/help-desk/atera-profile/vs/freshservice/)[ManageEngine ServiceDesk Plus vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/manageengine-servicedesk-plus/)[TeamDynamix vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/teamdynamix/)[BOSSDesk vs Freshservice](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/freshservice/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/freshservice-profile/alternatives/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (828) Recently recommended **1** times Stuck Between Options? 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