My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.

BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.

Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.

Boss has been a very important and valuable tool in our toolbox.

As our help desk ticketing system, this is a very important part of the way our IT and Facilities department manages and documents our work. Also, it's a great way to access important asset information such as: serial numbers and program installations.

I feel that Boss can be a bit sluggish, but has definitely gotten better over the last 3 years I've been using it. This is probably specific to the version we are using.

Its been great. Support is responsive and since they are a smaller company they care about each client

Good support and good for the cost ticketing system

That it requires a linux vm and a windows vm to run the on-premise deployment

Great team that is easy to contact.

Ticketing system helps keep our chaos under control.

Nothing. Any issues were quickly addressed and resolved.

The support team made our initial implementation a breeze. They're amazingly fast to get back to us if we encounter any issues. They're very professional and they always help us figure out solutions to anything we may throw at them.

It's very easy to use and we can customize it to meed our daily needs

Documentation could be a little better but they're working on it. They've also been releasing some helpful videos.

It allowed us to quickly see what items were outstanding and escalate if needed. also the asset inventory was very useful for the small amount of items we had.

I like the way it categorized assets and allowed me to quickly create a template to use for ticket entry.

It fit all of the needs that we needed for the purpose it was purchased.

I like the interaction you get with the software, the fact that you can customized the icons, and also the support you receive

very basic input, needs more additions. for example project management, incident manage, and change management.

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests. One of the easiest relationships we have with a vendor.

The Company behind it. We have had this product for over 15 years. Any time we have a product need or suggestion we only have to reach out and they listen to our requests. Within a short period of time we find our request available in the product

None so far, I have nothing to report in this field, but it is mandatory :/

I have been a BOSS user since the only product was DAIGwin. I have used the BOSS software at several locations and on several jobs. Each time I can honestly say that when an idea was presented from the user community, BOSS listened ad tried to implement the changes necessary to keep their software evolving.

We implemented the helpdesk software several years ago. it has always been user friendly and the changes that have been made along the way have helped our organization.

I am not sure that I have anything that I like least.

Inventory Management

The software is customer and user friendly and love the fact that custom fields can be added. I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.

BOSS allows us to keep accurate inventory of our technology infrastructure. The ticketing/help desk functionality and reporting allows us to ensure that our end users issues are addressed appropriately and in a timely manner. You would be hard pressed to find a solution that offers everything that BOSS does at a price point that fits the budget.

Helpdesk ticketing, inventory, reporting

SQL process does get pretty intensive and can tend to eat up a lot of resources.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

I wish that it's speed was a little better, that might be partially due to the VM that it's on and I plan on bumping it up when I have resources available.

I like how easy this software is to use. Not only for the administrators, but the end users as well.

I am currently satisfied with how the software is working, it has met our needs allowing the IT department to provide services to the other departments.

Great product for managing your inventory and assets. Wonderful features offered through it for the customers, and most of all Fantastic Tech Support and guidance in making it work for you from the Boss Organization.

Ease of use and variety of features offered

does not provide a solution for all circumstances but which product does

BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time on each service request. Our Communications department uses Support Central to service the projectors in our meeting rooms. Our Sheriff's Office uses Support Central for all of their internal service requests for equipment, radios and department-specific software issues. Our Parks & Rec department is considering using Support Central for internal service requests as well as integrating this into a web-based service for our citizens to report service requests for park facilities. We've been a BOSS Solutions customer since 2007. Our positive experience with the application, the customer service and the company as a whole gives us the confidence to roll Support Central out to other departments as an integral part of their plan to provide effective and efficient services to the organization.