My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Boss has been a very important and valuable tool in our toolbox.

As our help desk ticketing system, this is a very important part of the way our IT and Facilities department manages and documents our work. Also, it's a great way to access important asset information such as: serial numbers and program installations.

I feel that Boss can be a bit sluggish, but has definitely gotten better over the last 3 years I've been using it. This is probably specific to the version we are using.

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests. One of the easiest relationships we have with a vendor.

The Company behind it. We have had this product for over 15 years. Any time we have a product need or suggestion we only have to reach out and they listen to our requests. Within a short period of time we find our request available in the product

None so far, I have nothing to report in this field, but it is mandatory :/