--- title: "BOSSDesk Software Reviews, Demo & Pricing - 2026" description: "Review of BOSSDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/boss-support-central-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / BOSSDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/boss-support-central-profile/alternatives/) # BOSSDesk Review From $29-$69/month Free trial 3 plans Wondering if BOSSDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BOSSDesk 4.7 [(145)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Pricing Starting at $29.00 per user per month ### About BOSSDesk BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experienc... e, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk. Wondering if BOSSDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## BOSSDesk User Interface ## Popular BOSSDesk Alternatives Main Product BOSSDesk 4.7 [(145)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.72Value for money - 4.81Customer support - 4.45Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4087)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3465)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(771)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.55Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## BOSSDesk Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Essential $29.00 per user, per month Plan includes: - Active Directory Integration - Agentless Asset Discovery - Asset Management - Automatic Discovery - CMDB - Dashboards - Mobile Application - Remote Tools - Reports - Software Inventory Read More Professional $29.00 per user, per month Plan includes: - Active Directory Integration - Agentless Asset Discovery - Approvals - Asset Management - Automatic Discovery - Business Hours - CMDB - Custom Fields - Dashboards - Email Templates Read More Enterprise $69.00 per user, per month Plan includes: - Active Directory Integration - Agentless Asset Discovery - API Access - Approvals - Asset Management - Automatic Discovery - Business Hours - CMDB - Custom Domain - Custom Email Incoming Servers Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BOSSDesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of BOSSDesk Active Directory Integration Activity Tracking AI Copilot AI/Machine Learning AI Summarization Alerts/Notifications API Approval Process Control Approval Workflow Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Responses Availability Management Barcode/Ticket Scanning Calendar Management Call Center Management Catalog Management Change Management Change Planning Change Tracking Chatbot Chat/Messaging Client Portal CMDB Commenting/Notes Communication Management Compliance Management Compliance Tracking Configurable Workflow Configuration Management Content Library Content Management Contract/License Management Conversation Intelligence Cost Tracking Customer Database Customer Portal Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Visualization Decision Support Device Auto Discovery Discussions/Forums Document Management Drag & Drop Email Management Email Templates Event Logs Full Text Search Generative AI Help Desk Management Inbox Management Incident Management Interaction Tracking Inventory Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Reporting Key Performance Indicators Knowledge Base Management Knowledge Management License Management Live Chat Maintenance Management Maintenance Scheduling Mobile Access Mobile App Monitoring Performance Metrics Performance Monitoring Personalization Personalization and Recommendation Predictive Analytics Prioritization Problem Management Procurement Management Project Management Real-Time Chat Real-Time Monitoring Real-Time Reporting Real-Time Updates Release & Deployment Remote Access/Control Remote Access & Monitoring Remote Monitoring & Management Reporting & Statistics Request Assignment Requisition Management Role-Based Permissions Rules-Based Workflow Scheduled/Automated Reports Secure Data Storage Service Catalog Service History Service Request Management Single Sign On SSL Security Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Automation Task Management Task Progress Tracking Text Editing Third-Party Integrations Ticket Management User Management Widgets Workflow Automation ## BOSSDesk Integrations TeamViewer ONE Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ChatGPT Integration rated undefined from -1 review ## BOSSDesk User Reviews Overall Rating 4.7 Ratings Breakdown 5 67% 4 32% 3 1% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 4.8 Functionality 4.4 William ". Verified reviewer Utilities 201-500 employees Used daily for more than 2 years Review source Reviewed June 2020 BOSS Support Central - A Remote Support Must Have! 5 We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, \[SENSITIVE CONTENT HIDDEN\] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible. Cons: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product. Reasons for switching to BOSSDesk Outdated software, and BOSS offered a more robust product. Read More Dg David g. Verified reviewer Utilities 501-1000 employees Used daily for more than 2 years Reviewed November 2025 BOSSDesk is a BOSS 5 great product for tracking tickets and hardware throughout the enterprise and getting the ticket to the right person or persons. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: ticketing process was very easy to get setup; feature set was loaded with tools we do use such as asset mgmt. but we might use 40% of total capabilities Cons: pricing was a little high; some updates needed more updates and resulted int some downtime or lag :) Reasons for switching to BOSSDesk lack of support and age of product proved annoying Read More JA Junior A. Verified reviewer Government Relations 501-1000 employees Used daily for more than 2 years Review source Reviewed May 2019 Products Capabilities 5 Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere . Ratings Breakdown 4 Ease of use Previously 3 5 Value for money 5 Customer support 5 Functionality Pros: There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports. Cons: Not keeping customer update up coming features. Read More JM Joe M. Verified reviewer Utilities 501-1000 employees Used daily for more than 2 years Reviewed May 2026 BossDesk is good but can grow yet to be gold standard. 5 Overall, we have had a good experience in Bossdesk. Really wish something could be implemented however for dark mode users with copy paste between bossdesk, outlook, edge etc. Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly constructed information in the department drastically affecting the efficiency of Dark mode users. Some rely on Dark mode in order to avoid unnecessary eye strain throughout the work week. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Ticket Management and workflow automation and the ability to get a general idea of how widespread issues are based on reporting we can pull Cons: I would like to see further configurability to boss desk workflows and the more placeholders for tasks and workflows to pull placeholder ticket information from and into tasks. We have a feature request submitted already. Read More HT Hayden T. Verified reviewer Insurance 51-200 employees Used daily for more than 2 years Reviewed October 2025 Excellent Value 5 Any problem (very few) we've encountered was addressed and resolved immediately. I would rate our overall experience as, excellent. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management, integration with Entra ID/Azure, tasks, etc. Cons: Not applicable. Features are being added, improved and refined on a regular basis. Reference/documentation materials are also good. Reasons for choosing BOSSDesk BOSSDesk offered the best combination of features, setup, integration, and value. Read More VR Verified Reviewer Government Administration 1001-5000 employees Used daily for more than 2 years Reviewed June 2025 BOSSDesk DBA 5 I appreciate that they listen to customer feedback and prioritize fulfilling feature requests when possible. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I appreciate their responsiveness to customer feedback and offer personalized sessions to help both new and existing customers tailor the application to their needs. Cons: I wish they offered a BOSSDesk Admin certification to demonstrate an individual's knowledge and skills in designing and managing the application. Perhaps it could be free for long-standing customers and DBAs. Reasons for switching to BOSSDesk I think it had to do with thew cost increase. Read More GK Gary K. Verified reviewer Government Administration 1001-5000 employees Used daily for more than 2 years Reviewed June 2025 Expect to Use BOSSDesk for Years to Come 4 They have great customer service. their support staff is quick to respond to any reported issue, question, or request for assistance. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It is a great product for IT tickets & monitoring the computer inventory, at a Gear price. We have been a customer since 2017 & last year was the first price increase. Which was minimal. Cons: Ever since they combined the on-prem & cloud versions, I have lost a couple of minor functionalities. Nothing major, just a minor inconvenience. Reasons for switching to BOSSDesk Needed a more robust product than could also track inventory. Read More DC David C. Verified reviewer Government Administration 501-1000 employees Used daily for less than 12 months Reviewed June 2025 Impressions after one year 4 Our organization has been using BOSSDesk for nearly a year, and overall, we are very pleased with the system. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: BOSSDesk is a sleek, focused ITSM-centric platform that gets the job done. Support is quick and knowledgeable. The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. They take their customers' input seriously and truly aim to please. Cons: Still lacking some features you may find with larger enterprise service desk platforms. Documentation is less thorough than I would like. There could be more connectivity between some modules, such as software assets, contracts, and ticketing. Reporting could be more robust and customizable. Reasons for switching to BOSSDesk We wanted a more ITSM-focused product. With Zendesk, we were paying for a lot of features that we did not need. Read More CN Chrys N. Verified reviewer Public Policy 1001-5000 employees Used daily for less than 6 months Reviewed February 2026 BossDesk at work 5 Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. Cons: Interface feels dated and advanced features take time to fully configure and reporting is limited ok Read More ZC Zack C. Verified reviewer Government Relations 201-500 employees Used daily for more than 2 years Reviewed December 2025 Great tool! 5 Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets. Cons: Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu. Read More Showing 1 - 10 of 145 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) ## BOSSDesk Popular Comparisons [Zendesk Suite vs BOSSDesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/174544-boss-support-central/)[Freshdesk vs BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/freshdesk/)[Milvus vs BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/milvus/)[Freshservice vs BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/freshservice/)[LiveAgent vs BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/liveagent/)[Supremo Remote Desktop vs BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/supremo/)[ServiceNow vs BOSSDesk](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/174544-boss-support-central/)[ManageEngine ServiceDesk Plus vs BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/manageengine-servicedesk-plus/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/boss-support-central-profile/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (294) Recently recommended **14** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (771) Recently recommended **13** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4087) Recently recommended **12** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (521) Recently recommended **5** times Stuck Between Options? 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