BOSS Solutions Software


 

BOSS Solutions is available for both on-premise and cloud-based environments. This help desk and ticketing management solution provides asset management and tracking and other service management applications.

Major features and capabilities include automatic discovery, incident management, problem management, change management, a service catalog, a knowledge base and dedicated mobile apps for iOS and Android. Reports can be generated to monitor IT environment health and identify computers that may need to be replaced.

 

BOSS Solutions - Dashboard
 
  • BOSS Solutions - Dashboard
    Dashboard
  • BOSS Solutions - Hardware inventory
    Hardware inventory
  • BOSS Solutions - Knowledge base
    Knowledge base
  • BOSS Solutions - Service catalog
    Service catalog
  • BOSS Solutions - Setting screen
    Setting screen
  • BOSS Solutions - Ticket summary
    Ticket summary
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8, Windows 10

48 Reviews of BOSS Solutions

Showing 1-20 of 48

 

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Kim from City of Odessa Information Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

My most useful tools providing service to my customers. Support Central, Web and Mobile Helpdesk.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Implements our service response and keeps history.

Pros

Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars.

Cons

Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted.

Source: Capterra
 

Ricardo from City of North Miami
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Great helpdesk software easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

More efficiency, able to manage staff better, etc.

Pros

Like the interface, creating new request type is very easy. Having the ability to receive email and web request is a must for us.

Cons

Reporting is kind of clumsy, and I would like the ability to create my own reports. Also, the software inventory functionality needs some extra work.

Source: Capterra
 

Gus from BRK
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

BOSS has been a great addition to our Help-Desk team, we love this application.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

Pros

The application is super easy to use, easy to customize and they are always available to assist with any issues.

Cons

The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

Source: Capterra
 

Paul from Forsyth County GA

May 2017

May 2017

For what I use the software for, it has the most robust feature set that I have seen.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to keep track of, and access user systems from within the software. It has made my job immeasurably easier.

Cons

The reporting structure could be more user friendly. It is fairly difficult to use the wizard to create reports.

Source: Capterra
 

Annette from MaconBibb IT Department

May 2017

May 2017

The best conference I have attended.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That is software is getting better and that it will be easier for user to use. Human Resources will be able to use this software. The inventory section will also be helpful in this software.

Cons

Needed more time to get with the BOSS team to get hands on experience. Need more days with the tech team from BOSS teach users so when they go back to their place of business, they can teach other users.

Source: Capterra
 

Ginger from Douglas County

May 2017

May 2017

Very good, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

Cons

Mobility, but you are in the process of upgrading the specs we need.
Assets scanning bar codes will be better too.

Source: Capterra
 

Joshua from City of Winter Park
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

ITIL centric service desk solution w/ unlimited customization, great clean, easy to navigate UI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have xut down on thr amount of emails needing to be sent. The purchasing process has been streamlined and greatly improved efficientcies. Standardized our onboarding process.

Pros

Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software

Source: Capterra
 

Olivia from Georgia Secretary of State Office
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Excellent content provided.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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Support
Pros

Very flexible and user friendly. Appear to be easy to implement the software and provide support for the tech team and users.

Source: Capterra
 

Tamika from Macon Bibb County Government
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Like that it gives the techs more options to customize tickets. I've used Boss Support Central for several years and this version allows you to assist customers without minimizing services

Cons

I really like the software and I believe the only con I would have is learning the ins and outs of the updated product.

Source: Capterra
 

Debbi from Village of Mount Prospect, IL
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Good System for Inventory and Incidents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inventory of our entire network - provides more options than we typically need but we can grow into it; helpdesk ticketing system

Pros

The ability to sync users and assets with Active Directory, reducing data entry -- the new upgrade looks as though it will take away my #1 current con which is having to be SQL capable in order to get out of much of what I need. I have high hopes

Cons

All Current system cons (current system on its way out in months though): the need to know SQL; system lags

Source: Capterra
 

Junior from City Of Miami Gardens
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

I like the features and the functionality that are provided.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very easy for staff members to send IT help desk request and they can keep track on the progress of their request.

Pros

One of the feature I like is the ability to create rules so that tickets can directly to a specific teck person. For example if someone is doing just Cisco, all VPN request will go directly to that person.

Cons

User friendly part need to be addressed because most of the features are not easy to manage, someone need to be an IT person in order to create a template and some of the features are not easy to locate on the portal.

Source: Capterra
 

Mary from Jones County School System
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

BOSS Solutions Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient.

I do wish the BOSS conferences weren't so expensive.

Pros

The ease of use and the helpdesk support people are always willing to help.

Cons

I am not a fan of the mobile app. It could be because I don't use it as often.

Source: Capterra
 

Barbara from ECBOC

March 2017

March 2017

Overall great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having had experience with multiple HelpDesk products in the past, I would definitely recommend this one for ease of use and support functions. Scripting, however, can be challenging. BOSS staff respond promptly to emails/phone calls for assistance and are a pleasure to work with.

Source: Capterra
 

Tamara from Douglas County Board of Commissioners
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Excellent product, Customer Support and adaptability!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization.

Pros

Customer Service and Flexibility

Advice to Others

Love the product.

Source: Capterra
 

Todd from Town of Belmont

March 2017

March 2017

Great Helpdesk product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We'd migrated from TrackIt! to BOSS a few years ago. We've saved quite a bit of money and haven't lost any functionality. Their support team is top notch, too.

Source: Capterra
 

bryan from bgi, llc
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

long time BOSS customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have worked with BOSS for more years than I care to mention. I have used their products starting with DIAGWin and have moved along to include Support Central. The BOSS team has always been responsive and provide excellent service. The scalability of the product allows it to grow with your needs.

Pros

scalability, ease of use, effectiveness

Source: Capterra
 

Mario from The Save Mart Companies
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

BOSS Solutions Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The BOSS Support Central Solution is great for supporting our 225 plus grocery stores, 2 distribution centers, 3 corporate offices, and multiple satellite offices. We work in an ever changing world so having the great customer support from BOSS make it easier for my team to support our customers.

Pros

Simple integration and get data/reports from.

Cons

Would like to get more date from the notes in reports, meaning the ability to pull time from an individual agent in multiple tickets though out a day/week.

Advice to Others

N/A

Source: Capterra
 

Ronald from City of Marietta
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Support with customer focus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A solid product and a strong willingness to work with customer to solve problems. BOSS has repeatedly shown that they can and will listen to customers needs. They worked with us to create custom forms and reports in a quick time frame. They also keep us informed of upcoming charges and have kept their platform current by making their solution a true SaaS offering.

Pros

Quick and intuitive form.

Cons

N/A

Advice to Others

No

Source: Capterra
 

Andreda from Mobile Area Water and Sewer System

March 2017

March 2017

Excellent Helpdesk Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central HelpDesk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle.

Source: Capterra
 

Ginger from Jones County Board of Edu

March 2017

March 2017

Technology Specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Source: Capterra
 
 
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