BOSSDesk

RATING:

4.6

(119)

About BOSSDesk

BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based supp...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

BOSSDesk Pricing

Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

BOSSDesk Dashboard
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BOSSDesk Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for BOSSDesk

1 - 5 of 119 Reviews

User Profile

Ryan

Verified reviewer

Construction, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

No programming knowledge No problem

My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

PROS

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

CONS

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

Reason for choosing BOSSDesk

Cost and ease of deployment.

Reasons for switching to BOSSDesk

Was going to expire, was an onsite appliance to manage, very hard to configure and maintain.

Gary

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Awesome product and support team for automating and streamlining your service desk.

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

PROS

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

CONS

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Reason for choosing BOSSDesk

Better value and the BEST support team!!! I can't say enough good things about the Support team and how they continually strive to meet our organization's requirements.

Reasons for switching to BOSSDesk

We needed a more robust solution that would operate as a SaaS solution to meet our organizational goal of any time, any device, any location access.

Garrison

Information Technology and Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Great software!

Wonderful! Great product, amazing staff. We have had nothing but good experiences.

PROS

The speed and fluidity. That was a big thing for us moving from our last system - it was slow and clunky when trying to manage the smallest bits of information. BossDesk performance has never dropped or slowed throughout our integration process.

CONS

Not much, but sometimes, it does feel a little lightweight. However, every week, more and more features are being added, so I do not think that that will be an issue three years from now.

Ginger

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2017

Technology Specialist

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Annette

Government Relations, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Upgrading TO BOSSDesk

No comment until we utilize the BOSSDesk

PROS

My company just purchased BOSSDesk, hopefully it will make Service Desk easier and give users more optional to choose from.

CONS

At the moment I don't have any opinion about BOSSDesk.

Reasons for switching to BOSSDesk

We upgraded to a better product with BOSS