BOSS Solutions software


56 reviews(4.5/5)
56 reviews(4.5/5)

BOSS Solutions is available for both on-premise and cloud-based environments. This help desk and ticketing management solution provides asset management and tracking and other service management applications.

Major features and capabilities include automatic discovery, incident management, problem management, change management, a service catalog, a knowledge base and dedicated mobile apps for iOS and Android. Reports can be generated to monitor IT environment health and identify computers that may need to be replaced.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Windows 2000 , Windows 8 , Windows 10

56 Reviews of BOSS Solutions

Showing 1 - 20 of 56

Start your review of BOSS Solutions

Click to start
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    The easiest system to setup based on your company needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the interaction you get with the software, the fact that you can customized the icons, and also the support you receive

    Cons

    very basic input, needs more additions. for example project management, incident manage, and change management.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Allan from UGA

    Number of employees: 51-200 employees

    May 2018

    Awesome product and support staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use this awesome product to manage our IT support processes to support all our employee needs.

    Pros

    BOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products.

    Support staff and development teams are very interactive and eager to and constantly improving the product.

    Cons

    Nothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessie from City of Niceville

    May 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We gather more information from the end user when they are submitting tickets.

    Pros

    Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

    Cons

    That I had not found this product before I purchased Track-IT! I would like to see a mobile app for the end user to submit a ticket.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Best Value Asset management application

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cost friendly and efficient application for helpdesk and asset management

    Pros

    Boss has help desk, Inventory Management, Asset management functionalities... all rolled into one platform! Best value for organizations looking to streamline their operations

    Cons

    Integration and work flow set up during the initial stages can be complicated. customization can also be tricky though they have an efficient support team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kathy from ARC Local Government

    Number of employees: 1,001-5,000 employees

    March 2018

    Great!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Inventory Management

    Pros

    The software is customer and user friendly and love the fact that custom fields can be added.
    I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

    Cons

    Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    It is simple to place work orders and look at history by customer.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simplicity of submitting and reviewing work orders and queues, seeing subordinate work orders under master work orders

    Cons

    Data Report building and lack of ease of customization without Administrative access, slowness of viewing different screens.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joedy from Augusta Richmond County

    Number of employees: 1,001-5,000 employees

    February 2018

    A wonderful support staff and wonderful team to work with to get the most out of this product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The flexibility and malleability of the program to be fitted to the needs of the customer so that it can best be used in an ever changing IT world. The product is not another cookie cutter solution that you have to try and make fit to your needs it is fully capable of being customized to the customer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ben from Lexington County School District One

    Number of employees: 1,001-5,000 employees

    December 2017

    We implemented BossDesk in January and our district has been very pleased with it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    streamlined processes for reporting issues with hardware and software.

    Pros

    The software is very easy to use and configure. I especially like the ability to add custom fields, which has enabled us to replace some outdated ticketing systems in the district. Another customization that they have is routing rules, which allow you to send tickets to different groups. I also like the different notifications you can set up.

    Cons

    It is not so much a problem with the software per se, but the initial configuration of the service catalog and routing rules and groups/teams takes a little bit of time. You really need to understand your processes and how you would like to capture ticket data.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kim from City of Odessa Information Technology

    Number of employees: 501-1,000 employees

    October 2017

    My most useful tools providing service to my customers. Support Central, Web and Mobile Helpdesk.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Implements our service response and keeps history.

    Pros

    Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars.

    Cons

    Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ricardo from City of North Miami

    Number of employees: 501-1,000 employees

    October 2017

    Great helpdesk software easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More efficiency, able to manage staff better, etc.

    Pros

    Like the interface, creating new request type is very easy. Having the ability to receive email and web request is a must for us.

    Cons

    Reporting is kind of clumsy, and I would like the ability to create my own reports. Also, the software inventory functionality needs some extra work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gus from BRK

    Number of employees: 1,001-5,000 employees

    October 2017

    BOSS has been a great addition to our Help-Desk team, we love this application.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

    Pros

    The application is super easy to use, easy to customize and they are always available to assist with any issues.

    Cons

    The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from Forsyth County GA

    May 2017

    For what I use the software for, it has the most robust feature set that I have seen.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ability to keep track of, and access user systems from within the software. It has made my job immeasurably easier.

    Cons

    The reporting structure could be more user friendly. It is fairly difficult to use the wizard to create reports.

    Review Source: Capterra
  • Annette from MaconBibb IT Department

    May 2017

    The best conference I have attended.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That is software is getting better and that it will be easier for user to use. Human Resources will be able to use this software. The inventory section will also be helpful in this software.

    Cons

    Needed more time to get with the BOSS team to get hands on experience. Need more days with the tech team from BOSS teach users so when they go back to their place of business, they can teach other users.

    Review Source: Capterra
  • Ginger from Douglas County

    May 2017

    Very good, great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

    Cons

    Mobility, but you are in the process of upgrading the specs we need.
    Assets scanning bar codes will be better too.

    Review Source: Capterra
  • Joshua from City of Winter Park

    Number of employees: 501-1,000 employees

    May 2017

    ITIL centric service desk solution w/ unlimited customization, great clean, easy to navigate UI

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have xut down on thr amount of emails needing to be sent. The purchasing process has been streamlined and greatly improved efficientcies. Standardized our onboarding process.

    Pros

    Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software

    Review Source: Capterra
  • Olivia from Georgia Secretary of State Office

    Number of employees: 501-1,000 employees

    May 2017

    Excellent content provided.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very flexible and user friendly. Appear to be easy to implement the software and provide support for the tech team and users.

    Review Source: Capterra
  • Tamika from Macon Bibb County Government

    Number of employees: 1,001-5,000 employees

    May 2017

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Like that it gives the techs more options to customize tickets. I've used Boss Support Central for several years and this version allows you to assist customers without minimizing services

    Cons

    I really like the software and I believe the only con I would have is learning the ins and outs of the updated product.

    Review Source: Capterra
  • Debbi from Village of Mount Prospect, IL

    Number of employees: 201-500 employees

    May 2017

    Good System for Inventory and Incidents

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Inventory of our entire network - provides more options than we typically need but we can grow into it; helpdesk ticketing system

    Pros

    The ability to sync users and assets with Active Directory, reducing data entry -- the new upgrade looks as though it will take away my #1 current con which is having to be SQL capable in order to get out of much of what I need. I have high hopes

    Cons

    All Current system cons (current system on its way out in months though): the need to know SQL; system lags

    Review Source: Capterra
  • Junior from City Of Miami Gardens

    Number of employees: 501-1,000 employees

    May 2017

    I like the features and the functionality that are provided.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is very easy for staff members to send IT help desk request and they can keep track on the progress of their request.

    Pros

    One of the feature I like is the ability to create rules so that tickets can directly to a specific teck person. For example if someone is doing just Cisco, all VPN request will go directly to that person.

    Cons

    User friendly part need to be addressed because most of the features are not easy to manage, someone need to be an IT person in order to create a template and some of the features are not easy to locate on the portal.

    Review Source: Capterra
  • Mary from Jones County School System

    Number of employees: 501-1,000 employees

    April 2017

    BOSS Solutions Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient. I do wish the BOSS conferences weren't so expensive.

    Pros

    The ease of use and the helpdesk support people are always willing to help.

    Cons

    I am not a fan of the mobile app. It could be because I don't use it as often.

    Review Source: Capterra
Do you use BOSS Solutions?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639