BOSS Solutions is available for both on-premise and cloud-based environments. This help desk and ticketing management solution provides asset management and tracking and other service management applications.

Major features and capabilities include automatic discovery, incident management, problem management, change management, a service catalog, a knowledge base and dedicated mobile apps for iOS and Android. Reports can be generated to monitor IT environment health and identify computers that may need to be replaced.



68 Reviews of BOSS Solutions

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 68 reviews

December 2018

Claude from City of North Miami

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

BossDesk Ticketing System Review

Pros

The web interface makes the software relatively easy to use and accessible from multiple devices over many locations.

Cons

Certain reports are hard to find or simply do not exist. The majority of information however is very intuitive.

December 2018

Yadira from Lone Start National Bank

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Great!!

Upgrading to the new version, but support is being great and they are helping me with every single detail.

Pros

What I like the most is that now they have the SSO option, the new features such as custom reports and the option to connect remotely within the ticket and more.

Cons

On the old version what liked the least was that they didn’t have the auto assigned tickets and the SSO.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Helpdesk and Asset Management

Great product, helpful company, good demos.

Pros

I feel confident that this software is going to be an excellent go-to for all our asset management needs, as it now is for our Helpdesk needs

Cons

We're having to remove its link from Active Directory because it isn't effectively pulling all our asset information the way it should so we will have to do this manually - but then again, there are other things we want on there that aren't in AD so we would have to do it anyway

December 2018

Miros from Lone Star National Bank

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great Product

I've worked with the software for about 5 years and I've never had any major issues with it. Also, their staff has always been very friendly and helpful, which is very important when considering vendors, in my opinion.

Pros

This product works pretty well and is very easy to configure and maintain.

Cons

The user interface used to look a little outdated in their previous versions, but their latest version looks a lot better.

December 2018

Allan from AAA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Good Product!

Pros

User interface is very friendly and easy to navigate. Able to use single sign-on which is a plus.

Cons

Unable to use logic for their forms which I would like to see further down the road

December 2018

William "Nick" from Greenville Utilities

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

NEW Support Central - Online Dashboard is a Game Changer

I am very pleased with the ticketing system, asset management, and ease of use. There is a hurdle to cross with getting reports needed, but the support team at BOSS has been outstanding with assisting our end users with getting reports written as they have been requested. I recommend this product, and am thankful that Kris and Ganesh have been able to make our upgrade as smooth as possible.

Pros

The online dashboard is a huge change from the client that we had previously for Support Central. The ability to access via a web browser or via an iOS App has made remote support a reality instead of an obstacle requiring VPN connections. The Asset management feature is a perfect tool for managing system information, especially if you are a Dell shop because of the API connectors that are available to view warranty information. The ticket management system works as it should... it logs tickets and all information associated with the ticket movement.

Cons

It felt like our organization was one of the first one's migrated to the new system, even though it had been available for quit some time. Requests that we would make, seemed like a logical request for anyone that had been using the product, so it was frustrating to our techs when we first implemented the new product. With tweaking and new releases of the Support Central product, we feel much more stable and confident in the path the product has taken us down. The biggest complaint that I hear is the lack of a knowledge base for tips and use of the application from a "Help" section within the product. It would be nice to have some documentation on what the product can do, what the different areas are for, and more screenshots with step by step instructions for our technicians. There should be monthly updates that are written that technicians could subscribe to receive tips and be in the "know" on what is coming in the future.

December 2018

Russ from Douglas County Georgia BOC

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

BOSS is on point

Working with BOSS is great. The product is solid and support is fantastic. I appreciate how responsive they are to customer suggestions and that they engage with us personally to make sure we understand new features and functionality as it is added.

Pros

The software does exactly what we need. Great ticketing system, combined with very good inventory control tools. Very robust reporting.
My favorite aspect of working with BOSS is the fact that they remain flexible in adding features and functionality based in customer feedback and do so relatively quickly.

Cons

Have no concerns - it meets our needs perfectly.

December 2018

Ron from Aiken

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

BOSS 4.0

If you need a ticketing system, do yourself a favor and try BOSS.

Pros

BOSS 4.0 is easy to manage on the front end and behind the curtains.

As the point of contact for my IT department, I have never had any issues with getting support when needed. Not only do they assist you quickly, they listen to your feedback and add it in later versions.

Cons

Not much to dislike. It works as intended.

December 2018

Annette from MaconBibb County

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent

The software is very easy to access. I like the different features that the upgrade has. I hope we keep this software for a long time.

Pros

It is easy to use and it gives me more reports that I can create.

Cons

There is nothing I dislike about the software.

December 2018

Ian from KPRDSB

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Easy to get started

Pros

BOSS Support Central has all the features you could want to manage your devices and service requests.

Adding users, rolls, or importing devices was super simple with LDAP or csv upload

Cons

The reporting needs to be fleshed out along with the software maintenance features.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Excellent Product

Pros

Easy to use, easy to navigate great product

Cons

Nothing, everything was great. Everything was self explanatory

December 2018

Beth from Orange County IT

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Boss Desk is the Boss for our shop

Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.

Pros

It is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers.

Cons

I don't always know what the status of adjustments from feedback may be and when something may be implemented.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

The easiest system to setup based on your company needs

Pros

I like the interaction you get with the software, the fact that you can customized the icons, and also the support you receive

Cons

very basic input, needs more additions. for example project management, incident manage, and change management.

May 2018

Allan from UGA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Awesome product and support staff.

We use this awesome product to manage our IT support processes to support all our employee needs.

Pros

BOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products.

Support staff and development teams are very interactive and eager to and constantly improving the product.

Cons

Nothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows.

May 2018

Jessie from City of Niceville

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Excellent

We gather more information from the end user when they are submitting tickets.

Pros

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Cons

That I had not found this product before I purchased Track-IT! I would like to see a mobile app for the end user to submit a ticket.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Best Value Asset management application

Cost friendly and efficient application for helpdesk and asset management

Pros

Boss has help desk, Inventory Management, Asset management functionalities... all rolled into one platform! Best value for organizations looking to streamline their operations

Cons

Integration and work flow set up during the initial stages can be complicated. customization can also be tricky though they have an efficient support team.

March 2018

Kathy from ARC Local Government

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great!!!

Inventory Management

Pros

The software is customer and user friendly and love the fact that custom fields can be added.
I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Cons

Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.

March 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

It is simple to place work orders and look at history by customer.

Pros

Simplicity of submitting and reviewing work orders and queues, seeing subordinate work orders under master work orders

Cons

Data Report building and lack of ease of customization without Administrative access, slowness of viewing different screens.

February 2018

Joedy from Augusta Richmond County

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

A wonderful support staff and wonderful team to work with to get the most out of this product

Pros

The flexibility and malleability of the program to be fitted to the needs of the customer so that it can best be used in an ever changing IT world. The product is not another cookie cutter solution that you have to try and make fit to your needs it is fully capable of being customized to the customer.

December 2017

Ben from Lexington County School District One

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

We implemented BossDesk in January and our district has been very pleased with it.

streamlined processes for reporting issues with hardware and software.

Pros

The software is very easy to use and configure. I especially like the ability to add custom fields, which has enabled us to replace some outdated ticketing systems in the district. Another customization that they have is routing rules, which allow you to send tickets to different groups. I also like the different notifications you can set up.

Cons

It is not so much a problem with the software per se, but the initial configuration of the service catalog and routing rules and groups/teams takes a little bit of time. You really need to understand your processes and how you would like to capture ticket data.