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> Reviews of Vivantio. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vivantio is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews

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Vivantio Reviews

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# Vivantio Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(83)

4

(68)

3

(24)

2

(3)

1

(0)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.4

Value for money

4.3

Functionality

4.2

* * *

### Pros

"Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines."

"We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution."

"The option for your to always go back and see your previous tickets created, how to create and submit it easy."

### Cons

"Sometimes it hangs and lags the computer"

"Reporting tool is fussy and the labels can be confusing."

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Vivantio Reviews, Pros and Cons - 2026 Software Advice