About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.

Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves.

Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,966 Reviews of Confluence

Average User Ratings

Overall

4.4 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(1,021)

1,021

4 stars

(778)

778

3 stars

(163)

163

2 stars

(25)

25

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1966 results

January 2022

User Profile Picture

Shefali from Kroger

Verified Reviewer

Company Size: 10,000+ employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2022

Excellent Documentation, Content management and collaboration platform

Confluence is a great tool for document and content management and also helps in team collaboration.

Pros

Product and Project Documentation management, Team Collaboration, Content management, integration with Jira, Draw.io

Cons

Cannot use it as a document file storage and also no workflow mechanism for document reviews and approval.

Reasons for Switching to Confluence

Needed tool to support team collaboration, discussion and not act as mere file storage.

December 2021

Jelle from Slimnu

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

5.0

December 2021

Great to share knowledge within teams

Pros

Confluence has a lot of functionalities, therefor it will probably be possible to have all your documentation in only this one place (which is great).

Cons

It can be difficult to navigate within big documentation projects.

Reasons for Choosing Confluence

OneNote did not support all the needed functionalities. Also Confluence works better with multiple people working in the same files at the same time.

December 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

December 2021

Not great -- a bit old in style

I use Confluence simply to receive files from another organization. It's another organization hosting the files and not me so it's possible my poor experience with it is just the other organization poorly managing what's available to them. But I can only go based on my experience.

Pros

The bottom line with this software is that it allows me to access what I need to access. So in that aspect it's good. Obviously if I couldn't get what I wanted, we'd have a real problem. I can get what I want though. But that of course is the bare minimum

Cons

I think the interface is a bit outdated. It's simple, but almost too much so to the point where you'd think it was like a website built in the 1990s. Very basic, with a bunch of links to get to where you want to go. It's not intuitive at all and it's a bit annoying to navigate.

November 2021

Rami from Netomedia

Company Size: 51-200 employees

Industry: Gambling & Casinos

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2021

all knowledge in one place

in overall i'm using it on daily basis, create and update new docs. we use to create all docs on google docs and now everything is manage on confluence

Pros

Ease content editor, ease sharing doc system. Drag and drop working fantastic Ease to categories docs and set permissions

Cons

There aren't much documentation templates options which causing sometimes to use screens shots or out the box solutions to make more user friendly

Reasons for Switching to Confluence

we wanted to have all the docs under one roof, we lost docs when employees left

June 2021

User Profile Picture

Andrew from Swarming Technology

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

June 2021

Practical Option for Atlassian Users

When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of organizing project documentation with active or archived projects. Unlike other JIRA add-ons, the ability to activate or deactivate the product at the individual user level makes it much more affordable and a solid value option. As a standalone product, however, Confluence falls shorts in terms of features and user interface when compared to other word processors or document cloud storage systems.

Pros

Confluence is a great option for existing Atlassian users looking to seamless integrate an active knowledge base into their project workflow. With direct connection to the JIRA project management platform, Confluence allows you to connect existing users directly to relevant project documentation. Its base functionality is fairly intuitive for novice users, and its advances permissions schemes allow you to create a variety of admin tiers that can restrict access to relevant users only. The integration between Confluence and JIRA is as simple as checking a box in the user admin panel.

Cons

As a general word processor, Confluence can be a little clunky when compared to the UX of similar processors such as Word of Google Docs. While its advanced features can be very useful for more experienced users, available tutorials can be difficult to come by and are often outdated. Like most Atlassian products, the bounty of features, settings, and schemes can be very overwhelming to the average user and are not overtly intuitive. Document organization can also be very confusing, as there are a variety of options to choose from when creating parent and child pages.

Reasons for Choosing Confluence

Direct integration with JIRA.

Reasons for Switching to Confluence

Direct integration with JIRA.