--- title: "Confluence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Confluence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Confluence is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/confluence-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) / Confluence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/confluence-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) # Confluence User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,720 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 2,104 reviews (57%) - 4 stars: 1,337 reviews (36%) - 3 stars: 245 reviews (7%) - 2 stars: 31 reviews (1%) - 1 star: 3 reviews (0%) ### Most mentioned pros - One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. - The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. - It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. ### Most mentioned cons - The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. - Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly. - Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. ## Confluence customer reviews Showing reviews 1-25 of 3,720 (page 1). ### Easy-to-use platform for team documentation and knowledge sharing - Overall rating: 5/5 - Reviewer: Nikitha Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence has been positive. The Ease of Use makes it straightforward to create, organize, and access project documentation, while the Features provide a useful central place for managing team knowledge. File Sharing is helpful for keeping information accessible to different team members, and File Conversion is useful when working with documents in different formats. Although I have encountered some minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, but overall I find Confluence reliable and believe it provides good Value for Money for teams that need a centralized documentation and collaboration platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Confluence is easy to use and provides good value for money for organizing and sharing information across teams. The Features make it convenient to create, organize, and maintain project documentation in one central location. File Sharing is also useful when working with different teams because information and supporting documents can be accessed and shared easily. The platform makes it easier to keep project knowledge organized and accessible, especially when multiple people need to collaborate on the same information. #### Cons One limitation is that large workspaces with many pages and documents can sometimes become difficult to organize and navigate. I have occasionally experienced minor bugs and issues, such as pages taking longer to load or content not displaying as expected. File Conversion can also be less convenient when working with certain document formats. I have limited direct experience with Customer Support because I have not needed to contact support frequently. --- ### Powerful Tool for Larger Organizations - Overall rating: 4/5 - Reviewer: Jenis R. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works well once everything is set up and you have an experienced admin managing the pages. Would recommend for larger organizations with multiple Teams/Departments but does not seem very cost effective for smaller organizations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good organization tool for Team Notes and Documentation for your department Processes. A well maintained Confluence can be the source of truth for all processes. Real-time edits work. ease of use and secure file sharing. #### Cons Does require a bit of learning for fresh users. Loading times can be slow and media heavy pages do tend to error/time out. #### Reasons for choosing Confluence Already Using Atlassian Products. Was easier to setup and worked seamlessly with rest of the environment. --- ### A better documentation application now - Overall rating: 4/5 - Reviewer: Samuel H. - Verified reviewer: Yes - Industry: Investment Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the platform has improved, and I much prefer using it now compared to a year ago. If the tool keeps improving then maybe next year it will be 5 stars! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The search has improved a lot recently and the addition of folders has made organisation a lot simpler. #### Cons It is still a bit tricky to import docs from other sources (Direct from Markdown for example) so the easiest way is to use an LLM + MCP. #### Reasons for switching to Confluence Make use of the integration with the JIRA suite of tools, including bitbucket and Jira itself. --- ### Good project documentation software - Overall rating: 4/5 - Reviewer: Tom D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been very positive. I find it a useful and reliable platform, especially because of how well it integrates with Jira and Jira Service Management. It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. I feel, with the support we've received from Atlassian, that our subscription is good value for money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Confluence is how well it integrates with Jira and Jira Service Management. It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised. I’ve also been really impressed with the support; when I’ve had issues, the help I’ve received has probably been the best I’ve ever experienced from a software provider. #### Cons What I like least about Confluence is that the administration side is not always as intuitive as it could be. Some settings and configuration options can take a bit of digging to understand, especially when managing spaces, permissions, or wider system settings. At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature. #### Reasons for switching to Confluence Integration with Service Management was the primary reason for switching. --- ### Useful tool for keeping team information in one place - Overall rating: 5/5 - Reviewer: Satvik C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence has been good. We use it regularly for documentation , project details , meeting notes and sharing information within the team. It is convenient to have everything available in one place and the integration with JIRA is also helpful. There is a bit of learning curve initially , but once you get used to it , it is pretty easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that we can keep all the important team and project information in one place. It is easy to create pages , share documents and update things whenever needed. It also makes it easier to find old information instead of asking someone from the team every time. #### Cons Sometimes it takes a little time to find the right page, especially when there are too many pages or spaces. It can also be slightly confusing when you are using some of the features for the first time. --- ### Useful for Keeping Team Documentation in One Place - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having project notes, meeting updates, requirements, and other documentation in one place. It made it easier to share information with the team instead of having documents scattered everywhere. Searching older pages and collaborating through comments was also pretty useful. #### Cons It could get messy when there were too many pages and spaces. Finding something specific wasn’t always easy if the content wasn’t organized properly. Formatting pages could also be a little frustrating sometimes. --- ### A Reliable Solution for Team Collaboration - Overall rating: 5/5 - Reviewer: Trishna N. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a great platform for team collaboration and knowledge management. I particularly like its integration with Jira, centralized documentation, easy page creation, and version history. It makes it convenient to keep project information and team knowledge organized in one place.” #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy collaboration: Makes it easy for teams to create, share, and collaborate on documents and project information in one centralized place. Knowledge management: Very useful for maintaining team knowledge, process documentation, meeting notes, and project-related information. Integration with Jira: The integration with Jira is particularly helpful for connecting project documentation with tasks and tickets. #### Cons Can become difficult to organize: As the number of pages increases, the workspace can become cluttered and finding the right information may take time. Search could be better: Search results can sometimes be too broad, making it difficult to quickly locate the exact page or information needed --- ### Familiar Interfaces and Easy Training - Overall rating: 5/5 - Reviewer: Luke H. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with it, using it for SOPs and training documents in conjunction with my role in L and D. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Another great product by Atlassian. We only started using it this year, but it's very easy to understanding slides in seemlessly with Jira. #### Cons It's very easy to use and the interface acts like so many others we have for other systems. Very easy to edit and share. --- ### Great for Collaboration, But Has a Learning Curve - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a powerful workspace for team collaboration. While its organization and search tools need improvement, it is indispensable for keeping projects synchronized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps documentation, meeting notes, and project plans in one accessible place. Allows teams to collaborate smoothly on pages simultaneously. #### Cons Rich text editor can feel glitchy and frustrating. Finding specific older documents is surprisingly difficult. --- ### Great for large teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros What I like most about confluence is its ability and scope for project management, task division, and folder organization. #### Cons What I like least about confluence is that it can be very overwhelming to the beginner if you are not familiar with how to begin an extensive file structure for a company. --- ### Great Knowledge Base Tool That Keeps Teams Aligned - Overall rating: 4/5 - Reviewer: Khyan A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Confluence has been very positive. It became a pretty natural part of the daily workflow, particularly for onboarding, internal documentation, knowledge sharing, and cross-team collaboration. From a SaaS and SDR perspective, having one central place for processes, meeting notes, product information, and shared resources genuinely improved efficiency and made collaboration easier across the business. The file sharing and collaboration side are probably the standout features for me. It reduced a lot of wasted time chasing information and helped keep teams aligned on the same source of truth. The platform itself is stable, accessible, and easy enough to use once you’re familiar with it, although maintaining structure internally is important otherwise workspaces can become messy over time. I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable and genuinely useful platform that added real value to the broader SaaS stack. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams. From a SaaS and SDR perspective, it worked well for onboarding material, SME notes, process documentation, meeting notes, and internal resources. Having everything in one searchable location made collaboration a lot easier and reduced time wasted chasing information through different systems or folders. The user interface is generally clean and fairly easy to navigate once you’re familiar with the layout. Creating and updating pages is straightforward, and the collaboration side works well with teams contributing in real time. Access and connectivity were also strong. Being cloud-based meant it was easy to jump between desktop and browser without issues, and it integrated naturally into the wider SaaS stack. From a security standpoint, it felt well controlled with permission-based access and visibility settings, which helped keep sensitive documentation restricted to the right teams. #### Cons The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. There were occasional performance issues as well, particularly with larger pages or heavily populated spaces where things could load a bit slower depending on internet connection quality. From a features perspective, the flexibility is great, but it can also create inconsistency if teams all build pages differently without governance in place. I can’t really comment too deeply on value for money since I wasn’t involved in procurement or admin decisions, and I didn’t have much interaction with customer support because I never ran into any major issues with the platform itself. --- ### A robust hub for team collaboration and documentation - Overall rating: 4/5 - Reviewer: Enguerran M. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence has become our 'single source of truth.' The tool provides effective organization because it replaces our disorganized shared drives. The system becomes efficient after users learn to operate macros which include the table of contents and JIRA snapshots. The system needs time for users to learn its features but it has become essential for our team to manage their knowledge base. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The main advantage of Confluence software lies in its ability to unify all content into a single system. The 'Spaces' structure makes it very easy to organize documentation by department or project. The real-time collaborative editing feature of the system works perfectly because it stops all problems that come from managing different document versions. The system's built-in connection to Jira enables users to associate their technical work with corresponding documentation which becomes essential for their operational needs. #### Cons The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches. The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems. --- ### Essential platform for technical documentation and team knowledge management - Overall rating: 5/5 - Reviewer: Kaynan S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with Confluence has been very positive. At NextDay, we use it as our central hub for all technical documentation, including API contracts, front-end and back-end architecture docs, and system flow diagrams. One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. Having a single, reliable place for all our technical knowledge has made collaboration and onboarding significantly easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Excellent for organizing technical documentation in a structured and searchable way. The integration with developer tools through APIs and MCP makes it easy to automate document creation and keep everything up to date. The ability to document architecture, API contracts, and system flows in one place keeps the whole team aligned. Having a single source of truth for all technical knowledge has made collaboration and onboarding significantly easier at NextDay. #### Cons The editor can feel a bit slow when working with large pages that contain many embedded elements. Search could also be more precise when looking for specific terms within technical documents. --- ### Confluence over 2 years - Overall rating: 4/5 - Reviewer: Rakhi V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a solid documentation and knowledge management tool that works best when the team is disciplined about how they use it. The Jira integration and structured page organization make it a natural fit for software and project teams that need a single source of truth. However it does require upfront effort to set up properly and ongoing maintenance to keep it from becoming a dumping ground for outdated pages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It centralizes all project documentation in one structured space made it incredibly easy for the whole team to stay aligned without digging through emails or scattered files. The page hierarchy and space organization felt intuitive once set up, making it simple to find the right document at the right time. The integration with Jira was a genuine time saver #### Cons Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly. --- ### Strong Knowledge Base and Documentation Platform for Teams - Overall rating: 5/5 - Reviewer: Basel E. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been positive. It is a strong platform for internal documentation, file sharing, project collaboration, and knowledge management. It provides good value when teams actively maintain their spaces and use clear templates. The platform is especially helpful for SOPs, IT documentation, project tracking, meeting notes, and onboarding resources. The biggest challenge is governance — without proper structure, it can become messy over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence is very useful for centralizing documentation, procedures, project notes, internal knowledge, and team resources in one place. I like that pages can be organized into spaces, linked together, searched easily, and updated collaboratively. It works well for teams that need a shared knowledge base instead of relying on scattered Word documents, emails, or chat messages. #### Cons Confluence can become cluttered quickly if spaces, page ownership, and naming standards are not managed properly. The editor is generally good, but formatting can sometimes feel restrictive or inconsistent, especially when converting content from other files or trying to build more polished documentation layouts. Permissions can also take some time to structure correctly. --- ### A Centralized Hub for Team Knowledge and Collaboration - Overall rating: 4/5 - Reviewer: Jiahao H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been positive. It’s a strong tool for team documentation and knowledge sharing, especially for keeping information centralized and accessible. While navigation and content upkeep can be challenging as documentation grows, its collaboration features, integrations, and flexibility make it a valuable platform for maintaining shared knowledge and supporting cross-team alignment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Confluence most for how effectively it centralizes knowledge and documentation in one accessible place. It makes it easy for teams to create, organize, and share information such as project plans, meeting notes, and technical documentation. The collaborative editing features, version history, and commenting tools support real-time teamwork, while integrations with tools like Jira help keep documentation closely aligned with active work. Confluence’s structured pages and templates make it easier to maintain consistency and keep information easy to find. #### Cons Confluence can sometimes feel cluttered and difficult to navigate, especially as spaces and pages grow over time. Finding specific or up-to-date information isn’t always intuitive, and content can become outdated if not actively maintained. The editor and formatting options can also feel inconsistent at times, which can slow down the documentation process. --- ### Great for Team Documentation, but Needs Better Organization Over Time - Overall rating: 5/5 - Reviewer: saidi b. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence has been positive, especially for organizing and sharing information within a team. It’s very useful for documenting projects, keeping track of decisions, and making sure everyone has access to the same information. Once things are structured properly, it becomes a reliable source of truth for the team. That said, it does require some discipline to keep content clean and up to date. Without that, it can quickly become cluttered and harder to navigate. Overall, it’s a solid tool for collaboration and documentation, particularly in team environments where clear communication and knowledge sharing are important. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Confluence is how well it centralizes knowledge and makes documentation easy to manage. It’s very useful for keeping everything in one place project notes, requirements, meeting summaries so the whole team can access and update information without confusion. The structure with pages and spaces helps keep things organized, even for larger teams. I also appreciate how it integrates smoothly with tools like Jira, which makes it easier to connect documentation with actual tasks and workflows. Overall, it simplifies knowledge sharing and helps teams stay aligned without wasting time searching for information. Select 4 more words to run Humanizer. #### Cons What I like least about Confluence is that it can get messy over time if it’s not well maintained. Pages pile up, outdated content stays there, and it becomes hard to find the right information quickly. The search isn’t always reliable either, especially when you have a lot of content. You sometimes know the info exists but still struggle to locate it. It can also feel a bit heavy and slow, particularly with large pages or when multiple people are editing at the same time. --- ### Not a bad tool with some considerations - Overall rating: 4/5 - Reviewer: Dan H. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience is good. We use it in a limited form, we create a page and name it, set up if we require a tree directory so we can have sub pages and folders and build from there #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's a centralized document management system that allows our team to collaborate and share knowledge to allow any of us to carry out tasks that we otherwise would not have the knowledge to do so #### Cons There is a required learning curve and before a certain level of understanding is attained it can be a little difficult to get setup and going. Each page has to be unique so we sometimes need to be creative with our titles as it can't cope with duplicates under different categories, so for example Google under user process guides, you can't also have Google under say troubleshooting. --- ### A Reliable Knowledge Hub for IT and Network Documentation - Overall rating: 4/5 - Reviewer: Emilia W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence has been a valuable tool for documenting network infrastructure, support procedures, and internal IT knowledge. It makes collaboration between support teams much smoother and reduces the time spent searching for technical information. The platform is reliable, feature rich, and integrates well with other tools. While there's a learning curve and some workspace organization challenges, it has significantly improved documentation quality and team efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I found Confluence to be an excellent place to maintain network documentation, troubleshooting guides, SOPs, and configuration notes. Having everything organized in one searchable location made it much easier to resolve recurring issues and share knowledge with the rest of the IT team. File sharing is straightforward, pages are easy to update, and version history helps keep technical documentation accurate. #### Cons The editor occasionally feels slow when working on pages with a lot of diagrams or attachments. Finding the right page can also become difficult if documentation isn't organized consistently. Some permissions and space management settings take a bit of time to understand, especially for new administrators. --- ### Confluence: Collaborative Documentation and Project Management Platform of All Times - Overall rating: 5/5 - Reviewer: Solomon I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered All processes encompassing company files from file conversion, storage and sharing has been at breeze with Confluence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence is a crucial platform for knowledge base management, file management and project documentation. The availability of robust security features including access controls and user permissions is what I like most about Confluence. #### Cons So far everything has been so good on my end when using Confluence to not only manage files and projects but also to document products. --- ### A Day in the Life of Confluence - Overall rating: 4/5 - Reviewer: Isla W. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how Confluence's collaboration features work well enough for our team of 20. Creating and editing pages is pretty solid, and the commenting system is intuitive. We've used it for about a year now, and it's become an essential part of our workflow. #### Cons One minor thing that took a bit to figure out was the integration with our existing project management tool. It's not a huge deal, but it would be great if Confluence had better documentation on this. --- ### The Best File Conversion Platform Of It's Kind - Overall rating: 5/5 - Reviewer: Fujimory C. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I appreciate Confluence for they have equipped me with every tool that i need to get tasks done well. Confluence is mind-blowing and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence is the future to me because they have made file conversion and file sharing to be easy to do unlike in the past this were hectic procedures. #### Cons There is nothing least to dislike with Confluence am even shocked with those who don't appreciate this software. --- ### Reliable Platform With Strong Capabilities. - Overall rating: 4/5 - Reviewer: Petru T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence was positive.It has been reliable and effective for keeping information centralized and accessible across teams, making collaboration much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What i like most about Confluence is the ease of use ,it is very much a plug and play that requires minimal onboarding, flexible,intuitive and with good level of customization. #### Cons If i had to pick something that could be improved then it would be the KPI and reporting features,maybe a wider range of options would add significant value. --- ### Reliable Workspace For Organised Team Collaboration - Overall rating: 5/5 - Reviewer: Hameeda T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confluence has been a dependable hub for documenting processes, sharing updates and keeping teams aligned. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira. #### Cons Formatting can feel rigid, page load times are, and advanced features often require extra plugins or admin support. --- ### Confluence The Collaborative Hub That Every Team Needs - Overall rating: 5/5 - Reviewer: Valerie C. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Confluence is not just a tool; it's a commitment to a culture of documentation and open knowledge. Its strength is its comprehensiveness, but that also makes it prone to bloat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The vast library of templates for meeting notes,project plans, product requirements documents (PRDs), SWOT analyses, and more. These templates provide a fantastic starting point and help standardize how teams create and share information. The editor is clean and user-friendly,lowering the barrier to entry for non-technical team members. #### Cons I haven't had problems using Confluence from my side. This is a fine platform that is easy to use and one that is not sluggish. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/?page=2) --- Confluence Reviews, Pros and Cons - 2026 Software Advice