All Confluence Reviews

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Chris

1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Great way to share content and track project goals and outcomes

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Steve

Verified reviewer

Non-Profit Organization Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2019

The Collaboration Platform You've Waited For

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

PROS

Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

CONS

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

Reason for choosing Confluence

Confluence is quite inexpensive for what you get and it's super powerful. I really love the quick, accurate search results. The macro functionality and new "Slack" style slash commands are really cool. The notification system is very nice, especially the @mentions.

Anonymous

5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

An excellent resource for collaborating and working together as a team.

Confluence is an extremely flexible tool that can serve multiple purposes, such as document creation, project collaboration, knowledge management, and internal wiki creation. It provides a plethora of templates and macros that can streamline and automate various tasks. Its collaboration features are abundant, including real-time co-authoring of documents and the ability to tag individuals in comments.Additionally, Confluence provides robust access control and permission settings to guarantee that only authorized individuals can access specific information.

PROS

It's incredibly simple to work collaboratively and provide feedback on written documents using this platform. Its "wiki on steroids" approach is particularly effective for overcoming writer's block, allowing users to start writing without hesitation and continuously improve their work.In addition, the tool's seamless integration of pages and information, as well as its ability to connect with Jira and extract relevant data, are noteworthy.

CONS

Many essential features are only accessible through paid plugins, which is disappointing. For instance, the team calendar should be a standard feature available to all users.Furthermore, the administrative features are often difficult to use and unclear, particularly for larger organizations that require a greater degree of granularity.The pricing model for the plugins is also problematic. For example, users are required to purchase a license for each person on the platform, even if only a small number of individuals will use the plugin.

Chelsea

Defense & Space, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

FUNCTIONALITY

3

Reviewed February 2023

Cannot Find what you Looking for by Searching

I wish the search worked, otherwise it’d be a great program.

PROS

I like the task tracking. You can easily see from a big picture where projects are at in terms of progress.

CONS

The search feature. It is extremely difficult to find what you want. You have to watch or favorite a page to ever find it again.

Mohamed Salah

Management Consulting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

An In-Depth Review of Confluence

Overall, Confluence is an excellent collaboration platform. Its intuitive interface and powerful features make it easy to set up and use, and it's a great way for teams to store, share, and collaborate on documents, notes, tasks, and more.

PROS

Confluence is an incredibly powerful and flexible collaboration platform for teams. It enables teams to easily store, share, and collaborate on documents, notes, tasks, and more. The interface is intuitive and easy to use, making it simple for teams to get started quickly. It also has a wide range of powerful features, including powerful search capabilities, easy-to-use editing tools, and the ability to create custom workflows.

CONS

While Confluence is a powerful collaboration platform, it can be a bit overwhelming for users who aren't familiar with the platform. Additionally, the cost of using Confluence can be prohibitive for smaller teams.

Reasons for switching to Confluence

Confluence stands out from its competitors due to its intuitive interface, powerful features, and flexibility. It offers users the ability to easily create custom workflows, search capabilities, and editing tools. Additionally, it is more cost-effective than many of its competitors, making it more accessible for smaller teams.

Prateek

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

One of the best tool for organizing, managing, and collaborating documents for projects.

Our overall experience with confluence was good, Confluence provides a powerful platform for teams to collaborate and share knowledge. Its flexibility and customization options make it an ideal choice for teams of all sizes and industries.

PROS

The best thing about Confluence is its ability to bring teams together and improve collaboration. Collaboration: Confluence provides a central location for teams to collaborate and share knowledge. Users can create and edit pages, comment on content, and work together on projects.Customization: Confluence can be customized to meet the specific needs of your team or project. You can create your templates, add custom fields, and integrate with third-party tools.Integration: Confluence integrates with a variety of third-party tools, such as Jira and Trello, to provide a seamless workflow for your team.Search: Confluence's powerful search functionality makes it easy to find the content you need. You can search for pages, attachments, and comments, and use filters to narrow down your results.Access control: Confluence allows you to control who can view, edit, and create content. You can set permissions at the global, space, and page levels, and create groups to make managing permissions easier.

CONS

We do not have any issues with the tool so far but for beginners, the complexity is a little high.

Crispussia

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed January 2023

Confluence review

I am satisfied with using Confluence as it has proven to be a beneficial tool for document creation, information sharing, and team collaboration. It boasts an user-friendly interface and various functionalities that make it suitable for our project. The search function is particularly helpful for locating information efficiently. Additionally, its compatibility with other applications such as Slack and Jira is a plus.

PROS

- Easy to use: Confluence is designed to be easy to use, with a user-friendly interface that makes it easy to navigate and quickly find the information you need.- Flexible: Confluence allows you to customize its features to fit your specific needs. You can choose which plugins and add-ons you want to use, and change the design to fit your needs.- Collaboration: Confluence makes it easy for multiple users to collaborate on projects and documents. With its built-in communication and sharing tools, it's easy to keep everyone on the same page.- Security: Confluence is secure and offers a variety of security options to ensure that your data stays safe.

CONS

- Price: Confluence is not free, and the cost may be prohibitive for some users.- Complexity: While Confluence is designed to be easy to use, some features can be complex and require some technical know-how.- Limited customization: While Confluence offers some customization options, they are limited compared to other collaboration tools.

Alessandro

Verified reviewer

Aviation & Aerospace, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

An In-Depth Review of Confluence: Features, Usability, and Integration

My overall experience has been great. Confluence helps me a lot during workk.

PROS

Confluence is a comprehensive collaboration and project management tool that offers a range of features designed to make it easier to manage projects, store and share documents and files, and collaborate with team members. Some of the features that users often like the most include its task management capabilities, centralized document storage, file sharing features, and reporting/project tracking tools. Some of the most impactful features in Confluence include its task management capabilities, which allow users to easily assign tasks, set due dates, and track progress; its centralized document storage, which provides a single location for storing and sharing files; its collaboration features, such as comments and mentions, which allow teams to easily discuss and collaborate on content; and its reporting and project tracking tools, which provide a way to monitor and evaluate project progress.

CONS

Certain features, such as reporting and project tracking, can be difficult to set up and use. Additionally, the platform can be complex or overwhelming for those who are new to project management or collaboration tools.

Surabhi

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Best Centralize documentation and project data sharing solution.

My overall experience is good, and it gives good option to share and maintain the track of all process of project.

PROS

As a user there are few points like - Dynamic pages - While working in the big team as a better understanding of project confluence pages are plays an important role as it gives a create/collaborate feature to all team members. Best Security- As it provides at rest encryption as well as at rest also it provides encryption.

CONS

While working on this application below are some of my observations - Most of the time observes the delay in the updated confluence pages.Observe the slowness in the application while loading pages/documentation.

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Nikolaos

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2023

Knowledge management leader in Atlassian community

Confluence has great integration with other tools of Atlassian like Jira, that we also use daily for our workload breakdown and tasks management. There is a link between these 2, so we keep our user stories well documented in Confluence.

PROS

In order to document changes in codes, roadmap or goals, having a software like confluence is inevitable. We use it every week to monitor the progress, update the tasks, keep track of the documentation. We also use it for knowledge transfer to new employees.

CONS

The UI is quite old fashioned and as a text editor it misses some features that could make the output more modern and user friendly.

Rachel

Information Technology and Services

Used less than 2 years

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed September 2016

Pretty good, but the look and feel could use an update

PROS

I think it is a really great concept. I like that you can create documents and make real-time edits right away while also maintaining a knowledge base. I also like that you can create an intranet that is collaborative - without having to upload new content every time you'll like to make updates.

CONS

I'm not a huge fan of the UI, and its ease-of-use could be improved. To be honest, I wish the editing functions would appear more like Microsoft Word, so I would intuitively know how to make edits.

Ajesh

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Finest Documentation platform

Confluence gave better documentation compared tot he old text files so that more readable format. The integration of images and diagrams make the documentation more user friendly.

PROS

Confluence gives best documentation platform for your projects. We can categorize based on different projects and sub projects. we can create links to another pages which is very useful to route to another document without searching for it. we can see all the documents related one project in one section. It gives you wide range of features to include images and diagrams to make the documentation more useful. We can also subscribe to the pages so that anyone make any changes we get notified.

CONS

Confluence needs more integration with the CICD tools available in the market to make more automated documentation. confluence needs to provide to create diagrams for documentation so that users dont need to go for external software for that.

Reason for choosing Confluence

In confluence I can categorize based on projects and sub projects and I can see all the documents for that project and select based on the priorities. But in google docs we need to we need to keep a separate index for each documents and the docs are separate. we need to browse through the google docs to go to next one.

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Barak

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed February 2022

For a wiki software the FREE tier is decent. If you're planning to pay there are better options

We've been strongly recommended by colleagues to use this software as our main Wiki. We really did test A LOT of software before, and at first we were excited about Confluence. However, after about 1 year of use we decided to drop it. It might be suitable for big, heavy, slow by nature organizations, but not for an agile SMB that needs to operate fast to get ahead. The software is buggy, unnecessarily complex, and very restricting in nature. For our purposes using Clickup Docs, Google Sites, Notion, or any other countless simpler options proved a more sane choice. Hoping Confluence will improve the software, because there's lots of potential. However, with the current limitations we don't see ourselves giving it another chance.

PROS

The software provides a rather generous free tier. The search capabilities are quite good, and there are many page formatting options, which makes it quite a good Wiki software potentially. However, the bugs and shortcomings of this software renders it rather unusable for us.

CONS

The software is VERY buggy, tends to crash unexpectedly (we tested it on strong machines, across users and browsers). It takes FOREVER to login. Getting to your Wiki takes lots of unnecessary clicks. What's worst is that each page must hold a unique names, so if for example you plan to create several page structures (with subpages and so on) with similar names, forget about it. It's due to the legacy architectural structure of the software, and can't be easily changed. Unfortunately, that what makes it fall behind. We dropped it for favor of modern alternatives.

Reason for choosing Confluence

I got a strong recommendation from a colleague

Reasons for switching to Confluence

We were hoping to improve our productivity by moving all our SOPs to a better, more advanced Wiki software.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Notes and Document Management for Pros

Confluence is the best notes taking and document creation software available - it's a well-integrated, easy to navigate tool that enables live collaboration whilst providing a range of integrations to other business tools!

PROS

Easy to use navigation bar per space (topic area) of store notes coupled with a range of text formatting and style features - Confluence is one of the best software tools available for notes taking! The inbuilt macros, linking page functions, mentions, comments and live editing all add to the allure of the Atlassian product range.

CONS

Confluence can be a steep learning curve due to the overwhelming amount of functionality available - including the permissions and access control clashes.

Reason for choosing Confluence

The range of features, integration potential and ease of collaboration. The storage, navigation and organisation of Confluence sold it beyond any other product.

Reasons for switching to Confluence

Confluence was cleaner and more agile with a clear collaborative value over other products.

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Zuhairah

Verified reviewer

Internet, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Very flexible collaboration tools

Main issue that we have solved with this software is, sharing and giving access of document to certain user from various department. It help to protect the document and it will give insight if the document has been edited and the editor of the document.

PROS

I really like that Confluence is very flexible in managing collaboration of documentation and task. Creating a document and stored it in the cloud storage provided by this platform make the sharing process of the document is very easy and flawless and the document will only circulated inside the software which add more security to the document.

CONS

The only thing that i have problem with this software is, the full text search is not properly constructed. Too many unrelated search result is returned and that mean it is not accurate. I need to scan the result manually to find the document that i need and that action is taking time and slowing me down.

Reasons for switching to Confluence

Google Docs is lacks in security and less option to protect my document. Confluence has a better option.

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Melissa

Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2022

So far, it is the best tool for teamwork

With the help of confluence, we're able to work together on our project even though our team members are located all over the world and come from a wide range of backgrounds. As a result, all of the project's information may be stored in a single location, making it convenient for everyone involved. This is a huge time-saver.

PROS

Confluence provides a safe method for sharing knowledge and working on projects among team members. The main business, Atlassian, provides a wide range of reliable plugins. Because everyone on the team can make changes to the document repository and see when and who made them, this is one of the finest features of confluence's document sharing and management system.

CONS

Many plugins are available, and it might be difficult to pick the ideal one for our purposes. This takes up a lot of time. The guidelines are typically adequate.

Reasons for switching to Confluence

Confluence functions as a knowledge base, website, or reference for your product or service by storing all of the relevant information about your project, program, company, etc. Creating, organizing, and maintaining various UX artifacts for various project spaces is a simple process.

User Profile

Andrew

Verified reviewer

Internet, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT