---
title: "Freshdesk Software Reviews, Demo & Pricing - 2026"
description: "Review of Freshdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/help-desk/freshdesk-profile/"
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---

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Freshdesk

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Overview

[Reviews](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/freshdesk-profile/alternatives/)

# Freshdesk Review

From $19-$89/month Free version 14-day free trial 3 plans

Wondering if Freshdesk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Freshdesk

4.5

[(3658)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/)

FrontRunner 2026

Pricing

Starting at $19.00 per user per month

### About Freshdesk

Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.

Core features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.

Small businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.

Freshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.

Wondering if Freshdesk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

## Freshdesk User Interface

## Popular Freshdesk Alternatives

Main Product

Freshdesk

4.5

[(3494)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/)

Ratings Breakdown

-   4.48Ease of use
-   4.40Value for money
-   4.49Customer support
-   4.34Functionality

Pricing

Starting at $19.00 per month

Get Price

Alternative Product

[Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)

4.4

[(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)

Ratings Breakdown

-   3.99Ease of use
-   4.05Value for money
-   4.13Customer support
-   4.38Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.7

[(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Ratings Breakdown

-   4.57Ease of use
-   4.64Value for money
-   4.69Customer support
-   4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.4

[(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Ratings Breakdown

-   4.33Ease of use
-   4.16Value for money
-   4.26Customer support
-   4.36Functionality

Pricing

Starting at $55.00 per month

Get Price

Alternative Product

[LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)

4.6

[(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)

Ratings Breakdown

-   4.65Ease of use
-   4.49Value for money
-   4.59Customer support
-   4.49Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[Milvus](https://www.softwareadvice.com/it-management/milvus-profile/)

4.8

[(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/)

Ratings Breakdown

-   4.79Ease of use
-   4.66Value for money
-   4.66Customer support
-   4.66Functionality

Pricing

Starting at R$35.00 per month

Get Price

## Freshdesk Pros and Cons

We analyzed 3,658 verified reviews for Freshdesk to find out what actual users really think.

Select to learn more

Centralized, Responsive Support Platform

Freshdesk streamlines customer support by centralizing inquiries from multiple channels, enabling faster responses and improved organization. Automation, integrations, and a user-friendly interface help teams resolve issues efficiently, boost customer satisfaction, and personalize service.

Intuitive And Accessible Interface

Freshdesk is praised for its clean, user-friendly interface that makes navigation and task management simple for all users. Quick setup, helpful documentation, and customizable views allow teams to get started easily and work efficiently across support tasks.

Efficient Ticket Organization Tools

Managing support tickets is straightforward with Freshdesk’s robust ticketing system. Features like auto-assignment, merging, prioritization, and automation help teams track, categorize, and resolve issues quickly, while real-time dashboards and integrations keep workflows organized.

Missing Standard Email Features

Freshdesk’s email management lacks key functions like scheduling, BCC, and sending to multiple recipients easily. Users report issues with spam filtering, email tracking, and search, making it harder to manage communication and maintain accurate records.

Limited And Complex Reporting

Reporting capabilities in Freshdesk are often described as basic and difficult to customize. Users struggle with building detailed dashboards, extracting meaningful insights, and accessing advanced analytics, especially without upgrading to higher-tier plans.

Costly Plans And Feature Limits

Many users find Freshdesk’s pricing high, especially as advanced features are locked behind more expensive plans. The per-agent model, complex licensing, and sudden price increases can be challenging for small businesses or growing teams with budget constraints.

## Freshdesk Pricing and Plans

Freshdesk has three plans. Freshdesk Growth is $19.00/user/mo billed monthly. Freshdesk Pro is $55.00/user/mo billed monthly. Freshdesk Enterprise is $89.00/user/mo billed monthly.

Free version14-day free trial

Freshdesk Growth

$19.00

per user, per month

Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer service on email.…

Freshdesk Growth plan includes:

-   Help Desk and Ticketing
-   OOB analytics and standard reports
-   Self-service knowledge base
-   Security, routing, SLA

Freshdesk Pro

$55.00

per user, per month

Everything in Freshdesk Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms…

Freshdesk Pro plan includes:

-   Freddy AI
-   Business hours - Multiple SLA policies
-   Multilingual translations - Full portal customization
-   Custom real-time dashboard - Agent availability dashboard
-   Collaborators Multilingual help desk

Freshdesk Enterprise

$89.00

per user, per month

Freshdesk Enterprise plan includes:

-   Agent shifts and out of office scheduler
-   JWT authentication
-   Audit logs
-   Allowed domains and IP whitelisting
-   Sandbox
-   Multilingual Help Desk
-   Skill-based ticket assignment

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does Freshdesk pricing compare to alternatives?

Freshdesk's starting price is $19.00/user/month. Explore how its pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| Freshdesk4.5[(3,658)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) | $19.00 /user/mo | Available | Available | 4.4 |
| [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 |
| [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user/mo | Available | Not available | 4.6 |
| [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 |
| [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 |

Freshdesk4.5[(3,658)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/)

* * *

Starting price

$19.00 /user/mo

Free trial

Available

Free version

Available

Value For Money

4.4

-   [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)
    
    * * *
    
    Starting price
    
    $25.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.0
    
-   [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)
    
    * * *
    
    Starting price
    
    $15.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.6
    
-   [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)
    
    * * *
    
    Starting price
    
    $55.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.2
    
-   [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)
    
    * * *
    
    Starting price
    
    $25.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.5
    

## Freshdesk Features

-   Popular features found in Help Desk
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Alerts/Escalation
    
    Automated Routing
    
    Collaboration Tools
    
    Macros/Templated Responses
    
    Multi-Channel Communication
    
    Real-Time Notifications
    
    Reporting/Analytics
    
    Self Service Portal
    
    Service Level Agreement (SLA) Management
    
    Workflow Management
    
-   More features of Freshdesk
    
    Adaptive Learning
    
    Adaptive Responses
    
    AI Summarization
    
    AI Text Generation
    
    AI Text Summarization
    
    AI Text-to-Speech
    
    All-Employee Access
    
    Artificial Intelligence
    
    Assignments and Tasks
    
    Attachments/Screencasts
    
    Automated response
    
    Automated Ticket Resolution
    
    Automation
    
    Autonomous Task Execution
    
    Branding
    
    Call Scripting
    
    Chat/Messaging
    
    Co-Browsing
    
    Communications Strategy Development
    
    Community Forums
    
    Contextual Engagement
    
    Contextual Response Generation
    
    Conversation Archiving
    
    Create Content
    
    Cross-system Integration
    
    Customer Database
    
    Customer Interaction Automation
    
    Customer Profiles
    
    Customizable Branding
    
    Decision Making
    
    Document Processing
    
    Email
    
    Email to Case
    
    Email Tracking
    
    Escalation Handling
    
    Feedback Collection
    
    Help Desk
    
    Inbound Identification
    
    Independent Decision Making
    
    Integrations
    
    Intelligent Routing
    
    Internal Discussion
    
    Knowledge Base
    
    Knowledge Base Utilization
    
    Lead Development
    
    Live Chat
    
    Macros
    
    Mentions
    
    Mobile Optimization
    
    Mobile User Support
    
    Monitoring
    
    Multi-Channel Coverage
    
    Multilingual Support
    
    Multi-step Planning
    
    Natural Language Interaction
    
    Notes
    
    Notifications
    
    Omnichannel
    
    Open Listening
    
    Performance Tracking
    
    Personalization
    
    Phone
    
    Physical Media
    
    Priority Case Alerts
    
    Proactive Assistance
    
    Proactive Chat
    
    Proactive Customer Outreach
    
    Proactive Engagement
    
    Problem Solving
    
    Real-Time Chat
    
    Regulatory Compliance
    
    Reporting
    
    Seamless Escalation
    
    Searchable Articles
    
    Self-Serve Support
    
    Sentiment Analysis
    
    Social
    
    Social Media Integration
    
    Supporting Documents
    
    Surveys
    
    Tagging System
    
    Targeted Emails
    
    Task Execution
    
    Team Inbox
    
    Templates
    
    Text
    
    Third-Party Integrations
    
    Ticket Collaboration
    
    Ticket Creation User Experience
    
    Ticket Response User Experience
    
    Tickets
    
    Transcripts
    
    Trend Analysis
    
    Trends
    
    Two-Way Communication
    
    User, Role, and Access Management
    
    Visitor Activity
    
    Voice
    
    Workflow
    
    Workflow Optimization
    
    Workflows
    

## Freshdesk Integrations

Slack

Integration rated 4.8 from 32 reviews

Jira

Integration rated 4.1 from 20 reviews

Freshchat

Integration rated 4.3 from 17 reviews

Microsoft Teams

Integration rated 4.3 from 14 reviews

Salesforce Sales Cloud

Integration rated 3.4 from 12 reviews

Freshsales

Integration rated 4.6 from 11 reviews

See all 41 integrations

## Freshdesk User Reviews

## Freshdesk customer ratings

- Overall rating: 4.5/5
- Total reviews: 3,658

### Rating distribution

- 5 stars: 2,160 reviews (59%)
- 4 stars: 1,269 reviews (35%)
- 3 stars: 175 reviews (5%)
- 2 stars: 34 reviews (1%)
- 1 star: 20 reviews (1%)

### Secondary ratings

- Ease of use: 4.5/5
- Value for money: 4.4/5
- Customer support: 4.5/5
- Functionality: 4.3/5

---

### Intuitive Support That Scales, with Room to Grow in Reporting

- Overall rating: 5/5
- Reviewer: S H.
- Company size: 2-10 employees
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

As our team grows, Freshdesk gives us an easy-to-use, intuitive and affordable platform for support, customer onboarding, portals, and managing SLAs. Its simple notification updates make it easy for our clients to get support when they need it.

#### Pros

I like how easy Freshdesk is to use for us and our clients. It gives us support, customer onboarding, customer portals, and SLA management in an affordable setup that can scale with our growing team. The simple notification updates make it easy for clients to get support when they need it. Setup was really great, and it was lovely to step back into a platform I’d used before.

#### Cons

I find the reporting and dashboards aren’t as customizable at the moment, but that’s because we’re using the entry-level Freshdesk. We just need to scale up to Freshservice when the time is right.

---

### A Helpful Tool for Managing Customer Support Efficiently

- Overall rating: 4/5
- Reviewer: Mia O.
- Industry: Information Services
- Company size: 11-50 employees
- Product usage: daily
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Freshdesk helps us manage customer inquiries and concerns more efficiently by keeping all tickets organized and easy to track. It makes it easier to respond to requests, assign tickets to the appropriate team members, follow up on pending concerns, and ensure that customer issues are properly addressed.

#### Ratings breakdown

- Ease of use: 5/5
- Customer support: 4/5

#### Pros

I find Freshdesk helpful because it keeps all customer inquiries and concerns organized in one place. It makes it easier to track tickets, respond to customers, assign concerns to the right person, and monitor updates. It also helps the team work more efficiently and stay on top of pending requests.

#### Cons

Sometimes, it can be a little confusing to navigate, especially when handling multiple tickets or unfamiliar concerns. It would also be helpful if the system had more straightforward features and made it easier to find specific information. Occasionally, updates or ticket details may take time to load.

---

### Easy, Intuitive, and Gets the Job Done

- Overall rating: 5/5
- Reviewer: Therese K.
- Industry: Alternative Medicine
- Company size: 11-50 employees
- Product usage: less than 1 year · daily
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It gives us one place where all the tickets to arrive and we all have access to the same "canned responses" to be able to provide consistent service.

#### Ratings breakdown

- Ease of use: 5/5
- Customer support: 4/5

#### Pros

It's easy and fairly intuitive. It does the work I need it to do.

#### Cons

There are a few quirks here and there with formatting but support is extremely responsive and they are always looking to improve the product. They take suggestions seriously.

---

### Faster, Easier Customer Issue Resolution with Clear, Well-Structured Responses

- Overall rating: 5/5
- Reviewer: Swetha Raju G.
- Industry: Leisure, Travel & Tourism
- Company size: 51-200 employees
- Product usage: 1-3 years · daily
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

At the moment, I’m not facing any particular problems.

#### Ratings breakdown

- Ease of use: 5/5
- Customer support: 5/5

#### Pros

It helps me solve customer-related concerns more easily and faster, with a clear and well-structured sentence.

#### Cons

Nothing in particular stands out to me; I feel it is correctly designed.

---

### Seamless User Experience with Intuitive UI and Easy-to-Use Plugins

- Overall rating: 5/5
- Reviewer: Prajakta G.
- Industry: Leisure, Travel & Tourism
- Company size: 11-50 employees
- Product usage: 3-5 years · daily
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Freshdesk helps in sending prompt responses via email as well as on chat support which helps for quicker communication

#### Ratings breakdown

- Ease of use: 5/5
- Customer support: 5/5

#### Pros

An intuitive, easy-to-navigate user interface that offers a seamless experience, along with user-friendly plugins that are simple to understand, easy to access, and convenient to use. The overall design should make it easier for users to explore features, integrate plugins, and complete tasks without unnecessary complexity

#### Cons

I haven’t faced any issues with freshdesk so far apart from minor downtime or technical glitches which is considerable

---

### Ergonomique, personnalisable et fiable au quotidien

- Overall rating: 5/5
- Reviewer: Romain B.
- Verified reviewer: Yes
- Industry: Computer & Network Security
- Company size: 201-500 employees
- Product usage: 5+ years · daily
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Gestion des demandes des utilisateurs. Analyse des statistiques de réponse et des performances du service.

#### Ratings breakdown

- Ease of use: 4/5
- Customer support: 4/5

#### Pros

L’ergonomie, la personnalisation et la fiabilité de la solution sont, selon moi, ses principaux points forts.

#### Cons

La gestion des options n’est pas très claire, et il y a trop de modes de facturation, ce qui complique l’utilisation.

---

### Clean UI, Feature-Rich, and Highly Scalable

- Overall rating: 4/5
- Reviewer: Brian K.
- Verified reviewer: Yes
- Industry: Computer & Network Security
- Company size: 2-10 employees
- Product usage: 3-5 years · daily
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

ITIL MGMT system, centralized ticket plattfrom, customer feeedback gathering

#### Ratings breakdown

- Ease of use: 4/5
- Customer support: 4/5

#### Pros

Clean UI, large number of features, scaleability

#### Cons

Unorganized Analytics views (large number of not used analytics Dashbaords)

---

### It Just Works: Easy, Straightforward, and User-Friendly

- Overall rating: 5/5
- Reviewer: Pratham S.
- Industry: Retail
- Company size: 51-200 employees
- Product usage: 3-5 years · daily
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It helps us consolidate tickets and queries, and it integrates Shopify into our workflow very easily. That makes everything simpler to access, and it’s also competitively priced without skimping on features.

#### Ratings breakdown

- Ease of use: 4/5
- Customer support: 5/5

#### Pros

It just works. It’s easy to navigate and straightforward to use for most people.

#### Cons

Sometimes can be slow as there are issues with the elements on the website

---

### Surprise Price Hikes (x4) at Renewal, ineffective support from their side

- Overall rating: 1/5
- Reviewer: Carlos V.
- Industry: Information Technology and Services
- Company size: 2-10 employees
- Product usage: 5+ years · daily
- Reviewed: November 2026
- Review source details: This review was submitted organically. No incentive was offered

basic customer support at a low cost if you go for their cheapest plan. their more expensive pro plans are outpriced vs the features you get at competitors.

#### Ratings breakdown

- Ease of use: 2/5
- Customer support: 2/5

#### Pros

it is easy to set up, and easy to get basics going, but not that much for more complex tasks.

#### Cons

their pricing policy, changes x4 in our payment plan 1 week notice before annual renewal feels like a hijack. the API calls break often. their support is completely unresponsive when there is a technical problem, they deny its their platform not working, even with API evidence of third parties. The interface beyond basic tasks is not well thought, the UX feels broken. Performance wise, online access works ok, but API are pretty much random working. Their AI sistem is not very good when you reach out to them, so i have not tried it on production due to fears of it breaking. the worst part is the change of price upon renowal without notice, even when the platform shows a different lower price, they do not honor it.

---

### Freshdesk is a great tool to manage support

- Overall rating: 5/5
- Reviewer: Simon R.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 11-50 employees
- Product usage: less than 1 year · daily
- Reviewed: November 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

The main improvement that Freshdesk brought to our support team is the automation in ticket creation which we didn't have before. Also Freddy AI helps with automatic translation which is very important for us as we are dealing with customers from around the world.

#### Ratings breakdown

- Ease of use: 4/5
- Customer support: 5/5

#### Pros

Freshdesk is very powerful, with plenty of automation options, which helps us handle our support requests smoothly. Switching from our old, slow in-house product to Freshdesk felt like a big step forward. The interface is easy to use and can be customized however we want. I also really appreciated that after a few months of use, a CSM reached out to check in on how we were using the tool and to share recommendations.

#### Cons

I struggled more with the analytics module, as it isn’t very easy to get to grips with. That said, their helpdesk, CSM, and experts made themselves available and helped me figure out what I needed from it. We would also need a few customisations, such as being able to pin a note at the top of a ticket so everyone can see it, or selecting multiple values in certain fields. We also ran into some bugs related to automatic language detection, and it took a long time to get them fixed. However, support was very proactive and kept me updated throughout the process.

---

Showing 1 - 10 of 3658 Reviews

[See All Reviews](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/)

## Freshdesk Popular Comparisons

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