Freshdesk Software Alternatives

Freshdesk Software Alternatives

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FrontRunners 2022

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Looking for alternatives to Freshdesk? You’ve come to the right place.

Find the best Freshdesk alternatives and competitors. Take an in-depth look at 15 popular Help Desk platforms to find out which one is right for your needs. Discover how these Help Desk software products compare to Freshdesk when it comes to features, ease of use, customer service and support, and real user reviews.

Top 5 Alternatives at-a-glance

  • SysAid
  • BOSSDesk
  • SolarWinds Service Desk
  • InvGate Service Desk
  • Issuetrak

Top Freshdesk Alternatives

SysAid

FrontRunners 2022

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology-related issues. Key features include help desk automation,...Read more about SysAid

4.53 (360 reviews)

11 recommendations

BOSSDesk

FrontRunners 2022

BOSSDesk ITSM Help Desk on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management...Read more about BOSSDesk

4.58 (101 reviews)

11 recommendations

SolarWinds Service Desk

FrontRunners 2022

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses...Read more about SolarWinds Service Desk

4.59 (529 reviews)

10 recommendations

InvGate Service Desk

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or othe...Read more about InvGate Service Desk

4.66 (91 reviews)

7 recommendations

Issuetrak

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be dep...Read more about Issuetrak

4.54 (172 reviews)

6 recommendations

TeamSupport

FrontRunners 2022

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information tech...Read more about TeamSupport

4.47 (809 reviews)

4 recommendations

Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a ...Read more about Vivantio

4.29 (166 reviews)

2 recommendations

Capacity

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's c...Read more about Capacity

4.46 (13 reviews)

2 recommendations

Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create projec...Read more about Jira

Microsoft SharePoint

Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool capabilities. The solution offers typical CMS features like document and digital asset management, case and cont...Read more about Microsoft SharePoint

monday.com

monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. The platform offers solutions for a wide range of use-cases such...Read more about monday.com

Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature a...Read more about Confluence

Remote Support

BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access...Read more about Remote Support

ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling th...Read more about ConnectWise Control

Wrike

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike