Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

With COVID, remote support is everything and bomgar has amazing remote support, really top notch.

I love the remote support. I can hit any machine, whether I am on my mobile device or on my laptop of desktop. I also love that I can create a remote session key, email it to a user and I can instantly have access to their machine, so powerful.

Honestly there is very little that I don't like about this software. If I had to say anything it would be that sometimes creating the remote session key can get a bit buggy, but that is rare.

It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

It has helped us to have a desk for offering support and clients

The application has a good user interface, I like the intelligent identity threat detection of the software

The application is very hard to initiate it for use in short it's difficult to use this needs to be addressed even support team is not good