We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report.

We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.

We manage many clients and many servers. The best thing is how everything is under control. And ATERA does it really well. All too well

Since we use ATERA, we discover another king of metod to manage our customer. Simplicity is better quality of Atera.

Still nothing for now. Every day is a new discovery by implementing management functions

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

We needed a RMM/remote connection solution for in-house IT ticketing and helpdesk for a growing eye care/healthcare/eye surgery company with two technicians, 8 locations, some in-house server/data management, and nearly 500 endpoints/workstations. Atera has been great to cover all those needs.

To be honest, the price is what caught my eye first. I assumed that when you pay less, you get a lot less, but that is NOT the case. Atera does exactly what we needed, and we don't feel like we are paying for option we don't even use. Solid reliable service.

Very few minor issues that aren't even worth mentioning.

It's a great product at a great price. I hope they keep improving and listen to the community that uses it!

It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience.

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented.

Atera helped us dramatically to streamline our IT support, remote administration, system health monitoring and system automation. Giving us insights that were only possible with physically having the machine within our network before.

Additional Atera features are only available as an additional subscription.

I can do most everything I need with this software and an email account.

The "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done.

Overall, my experience with Atera is over 3 years, and I would say, I can't accomplish some stuff without Atera. Atera as RMM makes very easy and convenient solution for MSP

I like reliability and access to management console everywhere

When install the helpdesk client , even after registration, after a day its kicks out a a session and asks for user to register again

Atera is a well-regarded RMM platform for small and medium-sized businesses. While it may have some limitations and room for improvement, it offers a comprehensive set of tools and reliable customer support, making it an excellent choice for IT professionals looking to manage their IT infrastructure remotely.

User-friendly and easy-to-navigate interface.Comprehensive remote monitoring and management (RMM) tools.Provides detailed reports and alerts to help manage IT infrastructure proactively.Great customer support and quick response times.Flexible pricing plans to suit small and medium-sized businesses.

Lacks integrations with some popular third-party applications. Limited customization options for reports and dashboards. Some users report occasional technical glitches and slow response times.No built-in ticketing system, which might require integration with a separate system.

Very convenient to manage and work smoothly

the fact that it is a browser web system

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

The amount of features for the price is hard to compete with.

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports

The Cost is almost unchallenged & very easy to implement. Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

Limited reporting when compared to the competitor and limited network features for monitoring. SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

Extremely positive. Their support is excellent and they are very willing to listen to feedback.

For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools.

I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues.