--- title: "Remote Monitoring and Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Remote Monitoring and Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Remote Monitoring and Management is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/atera-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/) / Remote Monitoring and Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/atera-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) # Remote Monitoring and Management User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 461 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 292 reviews (63%) - 4 stars: 139 reviews (30%) - 3 stars: 18 reviews (4%) - 2 stars: 9 reviews (2%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day. - For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems. - The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. ### Most mentioned cons - It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. - To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. - It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. ## Remote Monitoring and Management customer reviews Showing reviews 1-25 of 461 (page 1). ### Great Value for Growing IT Teams, But Mind the Operational Rough Edges - Overall rating: 5/5 - Reviewer: Sushant T. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. #### Cons Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. --- ### Useful Platform for Managing IT Tasks and Tickets - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. #### Cons There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. --- ### Good but expensive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software #### Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software --- ### A practical tool for monitoring and managing endpoints. - Overall rating: 4/5 - Reviewer: Varshini B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. #### Cons There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. --- ### A Well Organized IT Platform That Reduces Administrative Work - Overall rating: 4/5 - Reviewer: Stacie B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. #### Cons Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. --- ### A Simple Way to Coordinate IT Tasks - Overall rating: 5/5 - Reviewer: Joanne R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was satisfied with using Atera. It helped to bring order to regular IT tickets and allowed me to keep track of which tasks have already been done and which require additional work. As a non-technical user, I found the tool quite easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera is useful when you need an easy method to monitor internal IT tickets. I appreciate that it allows me to check the progress of tickets, follow up on unresolved ones, and have all my updates collected in one place. It facilitates communication between teams a bit. #### Cons There are certain difficulties with adapting to the platform beyond its core capabilities. I would appreciate greater customization options for dashboards and reporting so each team could have information presented according to their specific needs. --- ### A Simple Tool for Managing IT Processes - Overall rating: 4/5 - Reviewer: Mikael M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far my experience using Atera is quite good. It’s very user friendly but still offers features that can help solve a lot of issues. What works best for me about Atera is the ability to have all the needed data in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One thing I like about Atera is that it includes everything from monitoring and ticketing to remote support and patch management in one tool. It’s easy to understand and report on what’s going on and communicate any problems without switching between multiple tools. #### Cons A few of the more complex settings require some time getting used to. It would be great if there were more options regarding integrations and reporting capabilities in different environments. --- ### Useful for IT Operations - Overall rating: 5/5 - Reviewer: Dymasius S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has been a reliable tool for handling day to day IT operations. It reduces repetitive work and gives good visibility into system health without requiring too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera makes monitoring, ticketing, remote access, and patch management easy to manage from one place. I like the straightforward interface and how quickly I can respond to system issues. #### Cons Some advanced settings take a little time to understand. I’d also like more flexibility with automation, integrations, and technical reporting. --- ### A Helpful Platform to Manage IT Operations - Overall rating: 5/5 - Reviewer: Fabrizio S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera proves to be a helpful tool that can simplify our workflow. It doesn’t try to cover all the functionality but does a good job of providing a basic set that will save us from doing mundane operational tasks. With proper setup, it will help keep tabs on the systems and solve their issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Atera is effective in covering all the aspects of monitoring, ticketing, remote access and patch management in one solution. It’s nice to see the complete picture of what happens without switching from one tool to another, and the automation helps manage some mundane tasks. #### Cons Some advanced settings and features may not be clear to users at first and require more time to understand. More flexibility in integration and reporting would be nice for companies with custom work processes. --- ### Simple, Organized, and Easy to Work With - Overall rating: 4/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been quite helpful for me in organizing my routine support tasks. What is the most important, I have got the trace of all my requests and updates without having to look through multiple messages and services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s nice to have everything at once in relation to everyday requests. It’s easy to track the tickets, get information about their statuses and the activities within the system in Atera. The interface can be easily understood by those people who don’t use IT daily. #### Cons Some advanced functions are not that easy to find, you need some time to get used to them. Moreover, I would like to see more possibilities while creating reports. --- ### Exceptional controls for IT - Overall rating: 5/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software - a very complete offering #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Manage all your IT from on place, one platform for all out global IT #### Cons The platform cost is high, they have a few levels of service #### Reasons for choosing Remote Monitoring and Management Atera had an overall better solution - it cost more but was better for our needs --- ### Best RMM for The Money - Overall rating: 5/5 - Reviewer: Cade J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, customer service is very responsive, always implementing new features. Per tech pricing. #### Cons The advanced reporting is behind a paywall, and some of those reports are included in other RMMs. #### Reasons for choosing Remote Monitoring and Management Per tech pricing, way better support, not bought out by a huge company. --- ### I won't be renewing my subscription. - Overall rating: 3/5 - Reviewer: Glen Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great onboarding experience. License per engineer instead of per endpoint. Excellent scripting capabilities with their AI assistant. Great community script library. Excellent remote desktop functionality. Their support is very responsive and helpful. #### Cons Very slow to update device statuses. Remote registry and task manager are lacking functionality. Too expensive per engineer. No dark mode. #### Reasons for choosing Remote Monitoring and Management Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey --- ### Perfect All in One Remote Support Solution - Overall rating: 5/5 - Reviewer: Benjamin S. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased with the pricing, support and offered features and implementations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing. #### Cons A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service. #### Reasons for choosing Remote Monitoring and Management Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending. --- ### A comprehensive tool that really understands the professional IT - Overall rating: 5/5 - Reviewer: Andrea S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We have managed to improve the tracking of tickets and communication with users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera has just what my company requires and needs to manage IT services in a professional way. I like that it is scalable and customized. The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable. #### Cons Nothing I dislike about this tool, it's sensational --- ### Offering centralized control and observance for networks - Overall rating: 4/5 - Reviewer: Huseyin K. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera’s automation tools have greatly made a cut on the number of hours it actually takes to handle periodic maintenance work. Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​ #### Cons There is a problem in which the mobile application may not be synchronized with the desktop version. It can cause inconsistencies in data and influence data and information quality retrieved on the move in real-time.​ --- ### Atera Review - Overall rating: 4/5 - Reviewer: Shaked T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I appreciate what Atera did with a CRM system that also includes a computer management system I’ve been working with it for 3 years now and I’m content with the support and uptime of the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It manages our IT inventory while also give us access & insights to the computers that we manage #### Cons Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying. --- ### Improved the reliability of the services that I deliver - Overall rating: 4/5 - Reviewer: Kantaphong S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros In time management of client networks the alert system of Atera has given the ability to monitor in real-time. Preventing specific device type thresholds there are certain send alerts that help me to be aware of possible problems so I can act immediately. #### Cons There have been moments when scanning the assets and inventories have not been very precise. Certain assets were not seen by the scanning system and needed to be individually checked in order to be discovered. --- ### Simplified IT Operations with Atera - Overall rating: 5/5 - Reviewer: Niraj S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera is designed to streamline IT operations. It empower our teams to deliver fast, effcient, and secure remote support to resolve issues without needing on-site visits. It includes remote access and PSA, which means we are now using two lesser tools in one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems. #### Cons Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times. --- ### Flexible scripting reduces work to half the normal amount - Overall rating: 4/5 - Reviewer: Furkhan A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. #### Cons They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. --- ### Automation has boosted the delivery of services - Overall rating: 4/5 - Reviewer: SUNATHA J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have not had a chance to fix a client’s problem but with the remote access and control of devices I can do it remotely. The option to carry out quick repairs and stunt independently has been time-saving and boost the overall response time for IT support. #### Cons There are drawbacks such as delay in the performance of the remote access when connected to some networks. This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies. --- ### Lessen downtime and increased confidence of the clients - Overall rating: 4/5 - Reviewer: Lucas L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. #### Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ --- ### Support problem-solving steps and effective management of possible issues - Overall rating: 4/5 - Reviewer: Nur J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The remote access feature in Atera helps us to offer simultaneous support to clients regardless of their geographical location. This has improved our flexibility and customer engagement as any problems can be solved without waiting for face-to-face meetings.​ #### Cons The ticketing system at the moment does not have some fundamental customizations. It is missing more versatile features to enhance our management of support requests and their priorities.​ --- ### The Best Thing for RMM And Must have for MSP's! - Overall rating: 5/5 - Reviewer: Neelam S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is just Awesome , they are the best in the market for Resource Management and so far i am really happy with them . Its a must have for RMM and Also Atera Copilot AI function is amazing! It can help you to solve an issue and also help create a knowledge base for the issue to reference in future problems saving so much time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing about Atera is the Licensing Model Which is very fairly priced and Valuable to the end user I have been a user for 3 years now and iam truly satisfied with the Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus. #### Cons There is no cons for me atleast, i really enjoyed the services. --- ### CodeRight Corp First Review after 2+ years with a single Support User license - Overall rating: 5/5 - Reviewer: Heston H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than any other competing product on the market.. especially for a small MSP like CodeRight just starting out less then 3 years ago with only 1 medium size client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good. #### Cons I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients #### Reasons for choosing Remote Monitoring and Management The price being based on Single Support Agent per month instead of Per-End point was my critical deciding factor. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/?page=2) --- Remote Monitoring and Management Reviews, Pros and Cons - 2026 Software Advice