--- title: "Remote Monitoring and Management Software Overview 2026 - Features & Pricing" description: "Review of Remote Monitoring and Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/atera-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Remote Monitoring and Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) # Remote Monitoring and Management Review From $129-$209/month Free trial 4 plans Updated September 7, 2026 Written by [David Jani](https://www.softwareadvice.com/resources/author/david-jani/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Remote Monitoring and Management is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Remote Monitoring and Management 4.5 [(457)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) FrontRunner 2026 Pros: - Remote monitoring and management - Integration capabilities Cons: - Reporting system - Patch management Pricing Starting at $129.00 per user per month ### What is Remote Monitoring and Management: Atera is an information technology (IT) management platform offering remote monitoring and management (RMM), patch management, a help desk, ticketing, and reporting. Atera helps IT teams reduce manual tasks by automating various workflows while improving security and scaling business operations. ### Why we like Remote Monitoring and Management: With a 4.5 out of 5 rating from verified reviewers, we include Atera as a FrontRunner in multiple 2025 top software guides, including [remote support](https://www.softwareadvice.com/remote-support/), [help desk](https://www.softwareadvice.com/help-desk/), and [IT management](https://www.softwareadvice.com/it-management/). Reviewers highlight Atera’s real-time reporting, performance metrics, unattended access, and activity dashboards. ### Who should use Remote Monitoring and Management: Built for IT managers and managed service providers, Atera serves customers across various industries, although it notes specific use cases for education and healthcare. About 70% of reviews come from users in companies with 2-500 employees, highlighting its usage among small and midsize businesses. Wondering if Remote Monitoring and Management is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## Remote Monitoring and Management User Interface ## Popular Remote Monitoring and Management Alternatives Main Product Remote Monitoring and Management 4.5 [(457)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.57Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1853)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.50Ease of use - 4.54Value for money - 4.47Customer support - 4.60Functionality Pricing Starting at $104.00 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(297)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.60Value for money - 4.67Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(522)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Action1](https://www.softwareadvice.com/it-management/action1-profile/) 4.9 [(239)](https://www.softwareadvice.com/it-management/action1-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.92Value for money - 4.83Customer support - 4.68Functionality Pricing Available upon request Get Price ## Remote Monitoring and Management Overview Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments of all sizes. It combines remote monitoring and management, professional services automation, and remote access in one place, helping IT teams monitor devices, automate routine tasks, and manage client billing without switching between tools. Core features include patch management, which keeps devices up to date automatically, ticketing and helpdesk tools for tracking and resolving issues, and network discovery for mapping connected devices. IT teams can run... scripts, generate reports, and manage contracts and invoices from a single dashboard. Atera suits small to mid-sized MSPs as well as growing in-house IT teams looking to consolidate their toolset. Support is available through live chat, email, a knowledge base, and community forums, with options for round-the-clock assistance. ## Remote Monitoring and Management Pricing and Plans Starting price: $129.00 per month Free Trial Free Version Pro $129.00 per user, per month Plan includes: - Remote Management, Automations & Scripting - Windows Support - Remote Monitoring and Alerts - Patch Management - Remote Access Using Splashtop (up to 2 concurrent sessions) - API Access - Reports - Helpdesk & Ticket Automation - Custom Support Addresses (up to 5) - Customer Support Portal Read More Growth $179.00 per user, per month Plan includes: - Mac and Linux Support - Remote Access - Splashtop Concurrent Sessions (unlimited) - Custom Support Addresses (up to 10) - Advanced Analytics - Custom Asset Types (up to 5) - File Transfer (up to 15GB per month) - Extended Retention Audit Log - Integrations with QuickBooks Online & Xero - CSV QuickBooks Desktop Export Power $209.00 per user, per month Plan includes: - Custom Analytics - Custom Support Addresses (unlimited) - Custom Asset Types (up to 20) - File Transfer (up to 50GB per month) - Audit Log - 1 Year Retention - Data Recovery Superpower Pricing available upon request Plan includes: - Single Sign-On (SSO) - Azure AD Continuous Sync - Private Software Repository - Custom Domain SSL for Customer Portal - Tailored Atera Onboarding (3+ techs) - Atera Premium Customer Support - Dedicated Account Manager (3+ techs) - Audit Log - 7 Year Retention - Unlimited Custom Analytics - Custom Asset Types (unlimited) Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Remote Monitoring and Management's Pricing Plans We've dived deep into Atera's pricing plans, including their key advantages and limitations, to help you determine which option best suits your needs and budget. Atera offers plans for managed service providers (MSPs) and IT departments. Each plan is designed to cater to different user types and requirements, and understanding the nuances is essential for making the right choice for your professional use case. **MSP pricing plans** The per... \-technician pricing of Atera's MSP plans allows users to grow the number of devices/endpoints without incurring prohibitive costs. The plans include Pro, Growth, Power, and Superpower. \*\*Pro plan\*\* The Pro plan, at $139 per technician per month ($129 if billed annually), is designed for beginners that need to monitor and manage Windows devices. It includes features such as remote management, automations and scripting, remote monitoring and alerts, patch management, and remote access using Splashtop (up to two concurrent sessions). \*\*Pros:\*\* - \*\*Comprehensive management tools:\*\* Offers essential remote management and monitoring features. - \*\*Automation capabilities:\*\* Reduce time spent on repetitive tasks by automatically taking actions based on triggers. - \*\*Calendar integrations:\*\* View and manage calendar events from Atera tickets via integrations with Google and Microsoft 365 calendars. \*\*Cons:\*\* - \*\*Limited concurrent sessions:\*\* Only supports up to two concurrent remote access sessions via the built-in Splashtop integration. - \*\*Windows only:\*\* The Pro plan doesn’t include monitoring of Mac or Linux devices. - \*\*No advanced analytics:\*\* Get access to standard reports but no advanced or custom analytics. \*\*Growth plan\*\* The Growth plan, at $189 per technician per month ($179 if billed annually), is designed for IT professionals who need complete control. It includes all Pro plan features, plus Mac and Linux support, remote access using AnyDesk, unlimited Splashtop concurrent sessions, advanced analytics, accounting integrations, and more. \*\*Pros:\*\* - \*\*Cross-platform support:\*\* Manages Windows, Mac, and Linux devices. - \*\*Expanded remote access:\*\* Supports unlimited concurrent Splashtop remote access sessions and adds AnyDesk remote access. - \*\*Custom assets:\*\* Create up to five custom asset types to track assets that an Atera agent doesn’t monitor. \*\*Cons:\*\* - \*\*Lack of data recovery:\*\* Users must upgrade to higher-tier plans to access the data loss and corruption recovery feature. - \*\*No custom analytics:\*\* Unable to create custom reports for advanced performance tracking and data-driven insights. - \*\*Limited audit log:\*\* Users can only review six months of activities performed by technicians within their Atera account. \*\*Power plan\*\* The Power plan, at $249 per technician per month ($209 billed annually), is designed for IT teams that must deliver high-touch customer support with tailored insights. It includes all Growth plan features, plus custom analytics, custom support addresses (unlimited), custom asset types (up to 20), a 12-month audit log, and data recovery. \*\*Pros:\*\* - \*\*Customizability:\*\* Create up to five custom reports and unlimited custom support addresses. - \*\*Expanded user limits:\*\* Enjoy higher user limits than with lower-tier plans, including 50GB of file sharing, 12 months of audit log, and 20 custom asset types. - \*\*Data recovery:\*\* Recover and secure data via data loss and corruption recovery tools. \*\*Cons:\*\* - \*\*Premium pricing:\*\* Higher cost may not fit all budgets. - \*\*No dedicated support:\*\* A dedicated account manager is available only to users of the highest-level plan. - \*\*Limited custom reports:\*\* The limit of five custom reports may prevent larger and more active teams from fully leveraging their data. \*\*Superpower plan\*\* The Superpower plan offers custom pricing and is tailored for IT teams needing enterprise-grade services that accelerate response time. It includes all Power plan features plus single sign-on (SSO), Azure AD continuous sync, private software repository, custom domain SSL for customer portal, tailored onboarding (3+ techs), a dedicated account manager, a seven-year audit log, and more. \*\*Pros:\*\* - \*\*Enterprise-grade features:\*\* Provides advanced security and management tools, such as single sign-on (SSO), Azure AD continuous sync to keep your end users up to date, and Atera’s Network Discovery tool. - \*\*Highest user limits:\*\* Offers 100GB of file sharing, seven-year audit log retention, unlimited custom asset types, unlimited items, and unlimited custom analytics. - \*\*Dedicated support:\*\* Includes tailored onboarding and a dedicated account manager. \*\*Cons:\*\* - \*\*Custom pricing:\*\* Pricing varies based on specific requirements, which may make initial comparison and budgeting challenging. - \*\*AI Copilot costs extra:\*\* Even on this highest-level plan, Atera’s AI Copilot (AI-powered insights, script generation, troubleshooting actions) is available only as an add-on. - \*\*Implementation time:\*\* Setting up and implementing the plan may take longer due to its advanced and customized nature. \*\*IT department pricing plans\*\* Atera's four IT department plans — Professional, Expert, Master, and Enterprise — also include per-technician pricing. \*\*Professional plan\*\* The Professional plan, at $169 per technician per month ($149 billed annually), is designed for individuals who need to monitor and manage their corporate networks and devices. It includes remote management, automations and scripting, Windows, Mac, and Linux support, remote monitoring and alerts, remote access using Splashtop (up to two concurrent sessions), and more. \*\*Pros:\*\* - \*\*Comprehensive management tools:\*\* Offers remote monitoring, patch management, remote access, and other essential remote management and monitoring features. - \*\*Service portal:\*\* Allow your users to manage, track, and respond to support tickets and access the knowledge base via a customer portal. - \*\*Standard security:\*\* Includes two-factor authentication (2FA) and the ability to assign roles and manage permissions. \*\*Cons:\*\* - \*\*Limited concurrent sessions:\*\* Supports only two concurrent Splashtop remote access sessions. - \*\*Lack of asset management:\*\* No ability to create custom asset types to track unmonitored assets. - \*\*No advanced analytics:\*\* Access to advanced or custom analytics requires a higher-level plan. \*\*Expert plan\*\* The Expert plan, at $229 per technician per month ($189 if billed annually), is designed for smaller teams that need to monitor and manage multiple operating systems and networks. It includes all Professional plan features, plus remote access using AnyDesk, unlimited Splashtop concurrent sessions, enhanced reporting, and up to five custom asset types. \*\*Pros:\*\* - \*\*Expanded remote access:\*\* Adds AnyDesk remote access and supports unlimited concurrent Splashtop remote access sessions. - \*\*Custom assets:\*\* Create up to five custom asset types to track software, office furniture, or other assets not monitored by an Atera agent. - \*\*Advanced analytics:\*\* Leverage data for decision-making with automatically generated analytics and reports. \*\*Cons:\*\* - \*\*Lack of data recovery:\*\* No access to Atera’s data loss and corruption recovery feature. - \*\*No custom analytics:\*\* Expert plan users can’t create custom reports. - \*\*Limited custom support addresses:\*\* Limited to two custom support addresses to resolve customer issues. \*\*Master plan\*\* The Master Plan, at $269 per technician per month ($219 if billed annually), is designed for teams that need faster, more automated troubleshooting and remediation with advanced collaboration capabilities. It includes all Expert plan features plus build your own reports, a 12-month audit log, unlimited custom support addresses, 20 custom asset types (up to 20), and data recovery. \*\*Pros:\*\* - \*\*Customizability:\*\* Create unlimited custom support addresses and up to 10 custom reports. - \*\*Expanded user limits:\*\* Enjoy higher user limits for file sharing (80GB), audit log (12 months), and custom asset types (20). - \*\*Data recovery:\*\* Atera’s data loss and corruption recovery tools allow you to recover and secure your data. \*\*Cons:\*\* - \*\*Premium pricing:\*\* Per-technician costs may be out of budget for smaller businesses. - \*\*No dedicated support:\*\* Tailored onboarding, premium support, and a dedicated account manager are available only to users of the highest-level plan. - \*\*Limited custom reports:\*\* The custom report limit (10) may prevent larger and more active teams from fully leveraging their data. \*\*Enterprise plan\*\* The Enterprise plan offers custom pricing and is tailored for departments needing enterprise-grade services and integrations. It includes all Master plan features plus single sign-on (SSO), Azure AD continuous sync, custom service portal domain SSL, tailored onboarding, a dedicated account manager, and many other enhanced features and increased user limits. \*\*Pros:\*\* - \*\*Enterprise-grade features: Includes Azure AD continuous sync, single sign-on (SSO), and Atera’s Network Discovery tool (an add-on in other plans). - \*\*Highest user limits: Offers seven-year audit log retention, unlimited custom asset types, unlimited custom analytics, and 100GB of file sharing. - \*\*Dedicated support:\*\* Access a dedicated account manager, premium support, and customized onboarding. \*\*Cons:\*\* - \*\*Opaque pricing:\*\* Users must contact the provider for custom pricing, making initial comparison and budgeting harder. - \*\*AI Copilot costs extra:\*\* Like the other plans, users must pay extra for the Atera AI Copilot add-on, which offers AI-powered insights, script generation, and troubleshooting actions, among other features. - \*\*Implementation time:\*\* Software implementation may be more complex and time-consuming due to this plan's advanced and customized nature. \*\*Conclusion\*\* Our analysis of Atera’s pricing structure for managed service providers (MSPs) and internal IT departments finds that the platform offers a flexible, technician-based pricing model that scales with your team’s needs. Each plan is designed to support different levels of operational complexity, from basic remote monitoring and patch management to advanced analytics, custom automation, and enterprise-grade security. \*\*For smaller teams or those just starting:\*\* The Pro (MSP) and Professional (IT department) plans offer a solid foundation with essential tools for device management, remote access, and ticketing. These plans are well-suited for organizations that need core functionality without the overhead of more advanced features. \*\*For growing teams:\*\* The Growth (MSP) and Expert (IT department) plans introduce broader OS support, more automation, and deeper integrations, making them a strong fit for teams managing diverse environments or seeking to streamline operations. \*\*For mature IT operations:\*\* The Power (MSP) and Master (IT department) plans add advanced customization, analytics, and data recovery, enabling teams to deliver more tailored support and gain deeper insights into performance. \*\*For enterprise-level organizations:\*\* The Superpower (MSP) and Enterprise (IT department) plans provide the most comprehensive toolsets, including SSO, extended audit logs, private software repositories, and dedicated onboarding and support. These plans are designed for organizations with complex compliance, security, and scalability requirements. Atera's "pay-per-technician" approach fundamentally changes the economics of IT management software, especially for organizations experiencing growth. By removing the penalty for adding new devices, Atera allows businesses to scale their managed endpoints without corresponding increases in software costs. This model aligns particularly well with MSPs that may manage hundreds or thousands of endpoints with relatively small technical teams. Ultimately, the right Atera plan depends on your organization’s size, technical maturity, and operational goals. By aligning your needs with the appropriate tier, you can leverage Atera’s all-in-one platform to improve efficiency, enhance service delivery, and confidently scale your IT operations. ### Compare Pricing Compare pricing across our most frequently recommended IT Management products. Software options Starting price\* User rating [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) $19.00 per month 4.55[(797 reviews)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) **10** recommendations [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) $49.00 per month 4.30[(178 reviews)](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews/) **6** recommendations [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) $89.00 per month 4.54[(522 reviews)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) **4** recommendations \*Defined as the price above any available free plan ## Remote Monitoring and Management Features Drawn from insights across 457 verified reviews, we've outlined Remote Monitoring and Management's best and worst rated features and how they stack up against the average rating. Remote Monitoring and Management's score Category average Remote Monitoring and Management's Best Rated Features Problem Management 4.91 4.11 category average Monitoring 4.83 4.22 category average For MSPs 4.82 3.68 category average Remote Monitoring and Management's Worst Rated Features Backup and Recovery 3.0 3.51 category average Mobile Access 3.25 3.83 category average Self Service Portal 3.74 3.89 category average - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of Remote Monitoring and Management Accounting Integration Active Directory Integration Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Analytics API Application Management Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Automated Routing Automatic Patch Deployment Automatic Scans Backup and Recovery Bandwidth Monitoring Barcode/Ticket Scanning Baseline Manager Billable Items Tracking Billing & Invoicing Calendar Management Change Management Chat/Messaging Client Portal Collaboration Tools Configuration Management CPU Monitoring Credential Management Customer Database Customer Support Customizable Branding Customizable Dashboard Customizable Fields Customizable Forms Customizable Reports Customizable Templates Customization Dashboard Data Import/Export Data Visualization Deployment Management Device Auto Discovery Device Management Document Management Document Storage Downtime Tracking Email Management Email Monitoring Email Templates Endpoint Management Endpoint Protection Event Logs File Sharing File Transfer For MSPs Help Desk Management Inventory Management IP Address Monitoring Issue Management IT Asset Management IT Asset Tracking IT Incident Management IT Reporting Knowledge Base Management Knowledge Management Live Chat Machine Learning Macros/Templated Responses Maintenance Management Mobile Access Mobile App Monitoring Multi-Channel Communication Natural Language Processing Network Analysis Network Monitoring Network Resource Management Network Security Network Wide Management Patch Management Patch Prioritization Performance Metrics Performance Monitoring Personalization Policy Management Prioritization Problem Management Proposal Generation Quotes/Estimates Real-time Alerts Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Release Management Remote Access & Monitoring Remote Monitoring & Management Remote Update/Installation Reporting/Analytics Reporting & Statistics Requisition Management Resource Allocation & Planning Role-Based Permissions Scheduled/Automated Reports Scheduling Screen Sharing Secure Data Storage Security Tools Self Service Portal Service History Service Level Agreement (SLA) Management Service Request Management Session Recording Session Transfer Simple Network Management Protocol (SNMP) Single Sign On SSL Security Status Tracking Summary Reports Support Ticket Management Support Ticket Tracking Surveys & Feedback Third-Party Integrations Threshold Alerts Time & Expense Tracking Timesheet Management Troubleshooting Unattended Access Uptime Reporting Usage Tracking/Analytics User Management Virtual Machine Monitoring Vulnerability Scanning Workflow Management ## Remote Monitoring and Management Integrations Based on 457 verified reviews, we've identified products most frequently integrated withRemote Monitoring and Management. TeamViewer ONE Integration rated 5.0 from 8 reviews Splashtop Integration rated 4.8 from 5 reviews QuickBooks Online Integration rated 4.8 from 5 reviews Microsoft 365 Integration rated 5.0 from 4 reviews Xero Integration rated 4.8 from 4 reviews OpenText Core DNS Protection Integration rated 5.0 from 3 reviews See all 50 integrations ## Remote Monitoring and Management Key Sentiments We analyzed 457 verified reviews for Remote Monitoring and Management to find out what actual users really think. Most Positive Sentiments Remote access management 73% Positive 16% Neutral 11% Negative Users appreciate Atera's remote access management, which allows technicians to connect instantly to client devices, providing fast and effective support from anywhere. They find the platform beneficial for centralized monitoring, automated patching, and maintenance, enhancing their ability to manage systems remotely. Additionally, users value reliable remote connections and integrations with tools like AnyDesk, which streamline their IT operations. Support services 72% Positive 15% Neutral 13% Negative Reviewers are pleased with Atera's support services, highlighting the rapid response from support team members and their helpfulness in resolving issues. They find the 24/7 availability of support particularly reassuring, ensuring they are never left stranded. Users also appreciate the continuous release of new features based on community suggestions, demonstrating Atera's commitment to improvement. Monitoring 58% Positive 40% Neutral 2% Negative Atera's monitoring tools are valuable for users, allowing them to monitor client networks, devices, and systems remotely in real time. Reviewers appreciate the user-friendly interface and comprehensive features for managing remote monitoring. The ability to filter and categorize hardware and software, which enhances monitoring capabilities, is also highlighted as an excellent feature. Least Positive Sentiments Agent deployment 40% Positive 35% Neutral 25% Negative Some users face issues with agent usability, including problems with uninstallation, offline agents, and the lack of a Linux agent, which can hinder their remote support efforts. However, users generally find Atera's agent deployment straightforward, with options for mass deployment via command line and Active Directory. They appreciate the intuitive user interface and the ease of installing agents on customer devices. Ticketing system 44% Positive 40% Neutral 17% Negative While reviewers find Atera's ticketing system valuable for efficiently managing and prioritizing customer support tickets and saving time through automation, they report issues with ticket system functionality. This includes bugs and usability challenges, such as the lack of a mobile app for notifications and editing tickets. Additionally, some users experience difficulties with ticket descriptions not appearing on reports and the cumbersome process of handling tickets. Patch management 45% Positive 31% Neutral 24% Negative Atera’s patch management performance has some issues that can complicate the process, according to users, such as delayed updates and a clunky interface. However, users generally appreciate the functionality, which helps reduce system downtime and improve IT operations. They find the scheduling and automation features particularly useful, although some desire more advanced control options for better precision. ## Remote Monitoring and Management User Reviews ## Remote Monitoring and Management customer ratings - Overall rating: 4.5/5 - Total reviews: 457 ### Rating distribution - 5 stars: 290 reviews (63%) - 4 stars: 137 reviews (30%) - 3 stars: 18 reviews (4%) - 2 stars: 9 reviews (2%) - 1 star: 3 reviews (1%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### Great Value for Growing IT Teams, But Mind the Operational Rough Edges - Overall rating: 5/5 - Reviewer: Sushant T. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. #### Cons Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. --- ### Patch management and cyber security - Overall rating: 5/5 - Reviewer: Ganapathi G H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex #### Cons device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature #### Reasons for switching to Remote Monitoring and Management there was no support for Ubuntu end point at that time --- ### Good but expensive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software #### Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software --- ### A practical tool for monitoring and managing endpoints. - Overall rating: 4/5 - Reviewer: Varshini B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. #### Cons There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. --- ### Atera allows remote connection (and doesn't blow up immediately) - Overall rating: 5/5 - Reviewer: John k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. #### Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. #### Reasons for switching to Remote Monitoring and Management It is slower to reach ROI and did not fulfil my needs. --- ### Useful Platform for Managing IT Tasks and Tickets - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. #### Cons There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. --- ### A Well Organized IT Platform That Reduces Administrative Work - Overall rating: 4/5 - Reviewer: Stacie B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. #### Cons Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. --- ### Keeps the Work Organized Without Getting in the Way - Overall rating: 4/5 - Reviewer: Vincenza F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Asana has been a useful part of my workflow, mainly for planning and coordinating work outside the actual coding environment. It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Asana gives me a quick picture of what needs to be done without adding too much overhead. It works well for tracking development tasks, bug fixes, feature work, and items that depend on other teams. Having clear owners and deadlines also makes handoffs much easier. #### Cons It can take a little time to find the right setup for a technical team. If a project has too many tasks or unnecessary updates, the workspace can get noisy. I also think some developer-focused workflow options could be stronger. --- ### A solid choice for IT teams - Overall rating: 4/5 - Reviewer: Amelia B. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a solid experience with Atera, which has streamlined my IT management tasks. The platform's user-friendly interface and robust features have made it easy to monitor and troubleshoot issues, but occasional lag and limited customization options prevent me from giving it a perfect score. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera's ticketing system works well enough for our small team. We've found it's pretty solid for managing requests, and the automation features are a nice touch. It took a bit to figure out how to set up the workflows, but once we got it, it's been smooth sailing. #### Cons One thing that's kind of annoying is the reporting section. It's a bit cluttered, and it took us a while to find the metrics we needed. But overall, it's not a huge deal, and we've learned to work around it. --- ### Useful for IT Operations - Overall rating: 5/5 - Reviewer: Dymasius S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has been a reliable tool for handling day to day IT operations. It reduces repetitive work and gives good visibility into system health without requiring too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera makes monitoring, ticketing, remote access, and patch management easy to manage from one place. I like the straightforward interface and how quickly I can respond to system issues. #### Cons Some advanced settings take a little time to understand. I’d also like more flexibility with automation, integrations, and technical reporting. --- Showing 1 - 10 of 457 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) ## Remote Monitoring and Management FAQs - What is Atera used for? Atera is used for managing devices, regularly updating software, managing IT infrastructures, running automated security scans, and efficiently supporting users at scale with help desk ticketing. Businesses use Atera to monitor server health and uptime, resolving issues without the need for on-site visits or large IT teams. IT teams can quickly identify problems, execute solutions, and report on real-time diagnostics. - What can Atera track? Atera can track various network activities, infrastructure health, and network performance. The remote monitoring and management capabilities allow users to monitor any in-network device for unusual behavior, set up specific alert thresholds, and see specific reports and audits in areas like system health and system inventory. Plus, Atera allows IT workers to access employee devices for troubleshooting remotely. - Does Atera monitor employee activity? Yes, Atera can monitor employee activity with real-time insights and reports. RMM allows Atera to monitor device usage, manage assets, and ensure compliance from a single platform. Atera also monitors network activity and system performance, which helps improve cybersecurity posture and keep IT teams proactively informed of any issues or red flags. - Is Atera any good? Yes, Atera appears in multiple top software guides from Software Advice, including IT management, remote support, and help desk. Verified reviewers give it an overall 4.6-star rating (out of 5), as well as 4.5 stars specifically for ease of use and value for money. ## Remote Monitoring and Management Popular Comparisons [ManageEngine Endpoint Central vs Remote Monitoring and Management](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/125932-atera/)[NinjaOne vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/ninjarmm/)[SysAid vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/sysaid-it-crm/)[N-central vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/solarwinds-n-central/)[Action1 vs Remote Monitoring and Management](https://www.softwareadvice.com/it-management/action1-profile/vs/atera/)[PDQ Deploy & Inventory vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/pdq-deploy-and-inventory/)[Pulseway vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/pulseway/)[Freshservice vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/freshservice/)[JIRA Service Management vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/jira-service-management/)[JumpCloud vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/jumpcloud-directory-as-a-service/)[TeamViewer ONE vs Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/teamviewer/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) Stuck Between Options? 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