We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report.

We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.

The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Overall, Atera is a strong platform for IT administration that provides a wide range of features and functionality at a reasonable cost. For companies wishing to streamline their IT operations, its user-friendly interface, real-time insights, and ticketing system make it a great option.

The cloud-based IT management platform Atera offers a full-service approach to controlling and keeping an eye on IT infrastructure. As a virtual system administrator, Atera enables businesses to automate a variety of normal IT management duties, including software upgrades, virus checks, and system upkeep. Atera's user-friendly interface, which is simple for non-technical people to navigate and comprehend, is one of its most notable qualities. Additionally, the platform offers real-time analytics and insights that support customers in making data-driven choices for the improvement of their IT operations.

Another significant aspect is the Atera ticketing system. Businesses can track and manage support requests with the system, ensuring that problems are fixed swiftly and effectively. The platform also provides connections to other widely used IT technologies, like backup programs and remote desktop services. Atera's pricing structure is another feature that distinguishes it. Atera's pricing is based on the number of technician accounts, not the number of users or devices, like many other IT management platforms. It is therefore a cost-effective and adaptable option for companies of all sizes.