--- title: "Atera IT Management Software Overview 2026 - Features & Pricing" description: "Review of Atera IT Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/atera-profile/" page_type: "product" language: "en" publication_date: "2026-09-20" --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Atera IT Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) # Atera IT Management Review From $129-$209/month Free trial 4 plans Updated September 20, 2026 Written by [David Jani](https://www.softwareadvice.com/resources/author/david-jani/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Atera IT Management is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Atera IT Management 4.5 [(469)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) FrontRunner 2026 Pros: - Remote monitoring and management - Integration capabilities Cons: - Reporting system - Patch management Pricing Starting at $129.00 per user per month ### What is Atera IT Management: Atera is an information technology (IT) management platform offering remote monitoring and management (RMM), patch management, a help desk, ticketing, and reporting. Atera helps IT teams reduce manual tasks by automating various workflows while improving security and scaling business operations. ### Why we like Atera IT Management: With a 4.5 out of 5 rating from verified reviewers, we include Atera as a FrontRunner in multiple 2025 top software guides, including [remote support](https://www.softwareadvice.com/remote-support/), [help desk](https://www.softwareadvice.com/help-desk/), and [IT management](https://www.softwareadvice.com/it-management/). Reviewers highlight Atera’s real-time reporting, performance metrics, unattended access, and activity dashboards. ### Who should use Atera IT Management: Built for IT managers and managed service providers, Atera serves customers across various industries, although it notes specific use cases for education and healthcare. About 70% of reviews come from users in companies with 2-500 employees, highlighting its usage among small and midsize businesses. Do you work for Atera IT Management? [Manage this product listing](https://www.g2.com/products/atera-it-management/claim_requests/new?auto=true) Wondering if Atera IT Management is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## Atera IT Management User Interface ## Popular Atera IT Management Alternatives Main Product Atera IT Management 4.5 [(461)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.57Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1917)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.50Ease of use - 4.54Value for money - 4.47Customer support - 4.60Functionality Pricing Starting at $104.00 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(300)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.60Value for money - 4.66Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(528)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.53Value for money - 4.51Customer support - 4.47Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Iru](https://www.softwareadvice.com/product/71745-Iru/) 4.9 [(513)](https://www.softwareadvice.com/product/71745-Iru/reviews/) Ratings Breakdown - 4.86Ease of use - 4.57Value for money - 4.86Customer support - 4.63Functionality Pricing Available upon request Get Price ## Atera IT Management Overview Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments of all sizes. It combines remote monitoring and management, professional services automation, and remote access in one place, helping IT teams monitor devices, automate routine tasks, and manage client billing without switching between tools. Core features include patch management, which keeps devices up to date automatically, ticketing and helpdesk tools for tracking and resolving issues, and network discovery for mapping connected devices. IT teams can run... scripts, generate reports, and manage contracts and invoices from a single dashboard. Atera suits small to mid-sized MSPs as well as growing in-house IT teams looking to consolidate their toolset. Support is available through live chat, email, a knowledge base, and community forums, with options for round-the-clock assistance. ## Atera IT Management Pricing and Plans Atera IT Management has four plans. Pro is $129.00/user/mo billed monthly. Growth is $179.00/user/mo billed monthly. Power is $209.00/user/mo billed monthly. Superpower is custom-priced. Free trial Pro $129.00 per user, per month The Pro Plan includes basic features and integrations like remote management, monitoring and alerts and patch management. … Pro plan includes: - Remote Management, Automations & Scripting - Windows Support - Remote Monitoring and Alerts - Patch Management - Remote Access Using Splashtop (up to 2 concurrent sessions) - API Access - Reports - Helpdesk & Ticket Automation - Custom Support Addresses (up to 5) - Customer Support Portal - SLA and Automated Time Tracking - File View - Contracts & Invoicing - Azure AD Integration - Audit Log - Mobile App (iOS & Android) Growth $179.00 per user, per month The Growth Plan includes all Pro features with additional features such as Mac agent, Chat and further integrations. Users are also provided with a free trial. … Growth plan includes: - Mac and Linux Support - Remote Access - Splashtop Concurrent Sessions (unlimited) - Custom Support Addresses (up to 10) - Advanced Analytics - Custom Asset Types (up to 5) - File Transfer (up to 15GB per month) - Extended Retention Audit Log - Integrations with QuickBooks Online & Xero - CSV QuickBooks Desktop Export Power $209.00 per user, per month All the power of Growth, and: - Custom analytics - Custom support addresses (unlimited) - Custom asset types (up to 20) - File transfer (up to 50GB per month) - Audit log - 1 year retention - Data recovery - Eligible for Copilot (paid add-on)… Power plan includes: - Custom Analytics - Custom Support Addresses (unlimited) - Custom Asset Types (up to 20) - File Transfer (up to 50GB per month) - Audit Log - 1 Year Retention - Data Recovery Superpower Custom Quote Available Enterprise-grade services that accelerate response time Superpower plan includes: - Single Sign-On (SSO) - Azure AD Continuous Sync - Private Software Repository - Custom Domain SSL for Customer Portal - Tailored Atera Onboarding (3+ techs) - Atera Premium Customer Support - Dedicated Account Manager (3+ techs) - Audit Log - 7 Year Retention - Unlimited Custom Analytics - Custom Asset Types (unlimited) - File Transfer (up to 100GB per month) - Network Scanning and Monitoring - Business Associate Agreement (BAA) under HIPAA Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Atera IT Management's Pricing Plans We've dived deep into Atera's pricing plans, including their key advantages and limitations, to help you determine which option best suits your needs and budget. Atera offers plans for managed service providers (MSPs) and IT departments. Each plan is designed to cater to different user types and requirements, and understanding the nuances is essential for making the right choice for your professional use case. **MSP pricing plans** The per... \-technician pricing of Atera's MSP plans allows users to grow the number of devices/endpoints without incurring prohibitive costs. The plans include Pro, Growth, Power, and Superpower. \*\*Pro plan\*\* The Pro plan, at $139 per technician per month ($129 if billed annually), is designed for beginners that need to monitor and manage Windows devices. It includes features such as remote management, automations and scripting, remote monitoring and alerts, patch management, and remote access using Splashtop (up to two concurrent sessions). \*\*Pros:\*\* - \*\*Comprehensive management tools:\*\* Offers essential remote management and monitoring features. - \*\*Automation capabilities:\*\* Reduce time spent on repetitive tasks by automatically taking actions based on triggers. - \*\*Calendar integrations:\*\* View and manage calendar events from Atera tickets via integrations with Google and Microsoft 365 calendars. \*\*Cons:\*\* - \*\*Limited concurrent sessions:\*\* Only supports up to two concurrent remote access sessions via the built-in Splashtop integration. - \*\*Windows only:\*\* The Pro plan doesn’t include monitoring of Mac or Linux devices. - \*\*No advanced analytics:\*\* Get access to standard reports but no advanced or custom analytics. \*\*Growth plan\*\* The Growth plan, at $189 per technician per month ($179 if billed annually), is designed for IT professionals who need complete control. It includes all Pro plan features, plus Mac and Linux support, remote access using AnyDesk, unlimited Splashtop concurrent sessions, advanced analytics, accounting integrations, and more. \*\*Pros:\*\* - \*\*Cross-platform support:\*\* Manages Windows, Mac, and Linux devices. - \*\*Expanded remote access:\*\* Supports unlimited concurrent Splashtop remote access sessions and adds AnyDesk remote access. - \*\*Custom assets:\*\* Create up to five custom asset types to track assets that an Atera agent doesn’t monitor. \*\*Cons:\*\* - \*\*Lack of data recovery:\*\* Users must upgrade to higher-tier plans to access the data loss and corruption recovery feature. - \*\*No custom analytics:\*\* Unable to create custom reports for advanced performance tracking and data-driven insights. - \*\*Limited audit log:\*\* Users can only review six months of activities performed by technicians within their Atera account. \*\*Power plan\*\* The Power plan, at $249 per technician per month ($209 billed annually), is designed for IT teams that must deliver high-touch customer support with tailored insights. It includes all Growth plan features, plus custom analytics, custom support addresses (unlimited), custom asset types (up to 20), a 12-month audit log, and data recovery. \*\*Pros:\*\* - \*\*Customizability:\*\* Create up to five custom reports and unlimited custom support addresses. - \*\*Expanded user limits:\*\* Enjoy higher user limits than with lower-tier plans, including 50GB of file sharing, 12 months of audit log, and 20 custom asset types. - \*\*Data recovery:\*\* Recover and secure data via data loss and corruption recovery tools. \*\*Cons:\*\* - \*\*Premium pricing:\*\* Higher cost may not fit all budgets. - \*\*No dedicated support:\*\* A dedicated account manager is available only to users of the highest-level plan. - \*\*Limited custom reports:\*\* The limit of five custom reports may prevent larger and more active teams from fully leveraging their data. \*\*Superpower plan\*\* The Superpower plan offers custom pricing and is tailored for IT teams needing enterprise-grade services that accelerate response time. It includes all Power plan features plus single sign-on (SSO), Azure AD continuous sync, private software repository, custom domain SSL for customer portal, tailored onboarding (3+ techs), a dedicated account manager, a seven-year audit log, and more. \*\*Pros:\*\* - \*\*Enterprise-grade features:\*\* Provides advanced security and management tools, such as single sign-on (SSO), Azure AD continuous sync to keep your end users up to date, and Atera’s Network Discovery tool. - \*\*Highest user limits:\*\* Offers 100GB of file sharing, seven-year audit log retention, unlimited custom asset types, unlimited items, and unlimited custom analytics. - \*\*Dedicated support:\*\* Includes tailored onboarding and a dedicated account manager. \*\*Cons:\*\* - \*\*Custom pricing:\*\* Pricing varies based on specific requirements, which may make initial comparison and budgeting challenging. - \*\*AI Copilot costs extra:\*\* Even on this highest-level plan, Atera’s AI Copilot (AI-powered insights, script generation, troubleshooting actions) is available only as an add-on. - \*\*Implementation time:\*\* Setting up and implementing the plan may take longer due to its advanced and customized nature. \*\*IT department pricing plans\*\* Atera's four IT department plans — Professional, Expert, Master, and Enterprise — also include per-technician pricing. \*\*Professional plan\*\* The Professional plan, at $169 per technician per month ($149 billed annually), is designed for individuals who need to monitor and manage their corporate networks and devices. It includes remote management, automations and scripting, Windows, Mac, and Linux support, remote monitoring and alerts, remote access using Splashtop (up to two concurrent sessions), and more. \*\*Pros:\*\* - \*\*Comprehensive management tools:\*\* Offers remote monitoring, patch management, remote access, and other essential remote management and monitoring features. - \*\*Service portal:\*\* Allow your users to manage, track, and respond to support tickets and access the knowledge base via a customer portal. - \*\*Standard security:\*\* Includes two-factor authentication (2FA) and the ability to assign roles and manage permissions. \*\*Cons:\*\* - \*\*Limited concurrent sessions:\*\* Supports only two concurrent Splashtop remote access sessions. - \*\*Lack of asset management:\*\* No ability to create custom asset types to track unmonitored assets. - \*\*No advanced analytics:\*\* Access to advanced or custom analytics requires a higher-level plan. \*\*Expert plan\*\* The Expert plan, at $229 per technician per month ($189 if billed annually), is designed for smaller teams that need to monitor and manage multiple operating systems and networks. It includes all Professional plan features, plus remote access using AnyDesk, unlimited Splashtop concurrent sessions, enhanced reporting, and up to five custom asset types. \*\*Pros:\*\* - \*\*Expanded remote access:\*\* Adds AnyDesk remote access and supports unlimited concurrent Splashtop remote access sessions. - \*\*Custom assets:\*\* Create up to five custom asset types to track software, office furniture, or other assets not monitored by an Atera agent. - \*\*Advanced analytics:\*\* Leverage data for decision-making with automatically generated analytics and reports. \*\*Cons:\*\* - \*\*Lack of data recovery:\*\* No access to Atera’s data loss and corruption recovery feature. - \*\*No custom analytics:\*\* Expert plan users can’t create custom reports. - \*\*Limited custom support addresses:\*\* Limited to two custom support addresses to resolve customer issues. \*\*Master plan\*\* The Master Plan, at $269 per technician per month ($219 if billed annually), is designed for teams that need faster, more automated troubleshooting and remediation with advanced collaboration capabilities. It includes all Expert plan features plus build your own reports, a 12-month audit log, unlimited custom support addresses, 20 custom asset types (up to 20), and data recovery. \*\*Pros:\*\* - \*\*Customizability:\*\* Create unlimited custom support addresses and up to 10 custom reports. - \*\*Expanded user limits:\*\* Enjoy higher user limits for file sharing (80GB), audit log (12 months), and custom asset types (20). - \*\*Data recovery:\*\* Atera’s data loss and corruption recovery tools allow you to recover and secure your data. \*\*Cons:\*\* - \*\*Premium pricing:\*\* Per-technician costs may be out of budget for smaller businesses. - \*\*No dedicated support:\*\* Tailored onboarding, premium support, and a dedicated account manager are available only to users of the highest-level plan. - \*\*Limited custom reports:\*\* The custom report limit (10) may prevent larger and more active teams from fully leveraging their data. \*\*Enterprise plan\*\* The Enterprise plan offers custom pricing and is tailored for departments needing enterprise-grade services and integrations. It includes all Master plan features plus single sign-on (SSO), Azure AD continuous sync, custom service portal domain SSL, tailored onboarding, a dedicated account manager, and many other enhanced features and increased user limits. \*\*Pros:\*\* - \*\*Enterprise-grade features: Includes Azure AD continuous sync, single sign-on (SSO), and Atera’s Network Discovery tool (an add-on in other plans). - \*\*Highest user limits: Offers seven-year audit log retention, unlimited custom asset types, unlimited custom analytics, and 100GB of file sharing. - \*\*Dedicated support:\*\* Access a dedicated account manager, premium support, and customized onboarding. \*\*Cons:\*\* - \*\*Opaque pricing:\*\* Users must contact the provider for custom pricing, making initial comparison and budgeting harder. - \*\*AI Copilot costs extra:\*\* Like the other plans, users must pay extra for the Atera AI Copilot add-on, which offers AI-powered insights, script generation, and troubleshooting actions, among other features. - \*\*Implementation time:\*\* Software implementation may be more complex and time-consuming due to this plan's advanced and customized nature. \*\*Conclusion\*\* Our analysis of Atera’s pricing structure for managed service providers (MSPs) and internal IT departments finds that the platform offers a flexible, technician-based pricing model that scales with your team’s needs. Each plan is designed to support different levels of operational complexity, from basic remote monitoring and patch management to advanced analytics, custom automation, and enterprise-grade security. \*\*For smaller teams or those just starting:\*\* The Pro (MSP) and Professional (IT department) plans offer a solid foundation with essential tools for device management, remote access, and ticketing. These plans are well-suited for organizations that need core functionality without the overhead of more advanced features. \*\*For growing teams:\*\* The Growth (MSP) and Expert (IT department) plans introduce broader OS support, more automation, and deeper integrations, making them a strong fit for teams managing diverse environments or seeking to streamline operations. \*\*For mature IT operations:\*\* The Power (MSP) and Master (IT department) plans add advanced customization, analytics, and data recovery, enabling teams to deliver more tailored support and gain deeper insights into performance. \*\*For enterprise-level organizations:\*\* The Superpower (MSP) and Enterprise (IT department) plans provide the most comprehensive toolsets, including SSO, extended audit logs, private software repositories, and dedicated onboarding and support. These plans are designed for organizations with complex compliance, security, and scalability requirements. Atera's "pay-per-technician" approach fundamentally changes the economics of IT management software, especially for organizations experiencing growth. By removing the penalty for adding new devices, Atera allows businesses to scale their managed endpoints without corresponding increases in software costs. This model aligns particularly well with MSPs that may manage hundreds or thousands of endpoints with relatively small technical teams. Ultimately, the right Atera plan depends on your organization’s size, technical maturity, and operational goals. By aligning your needs with the appropriate tier, you can leverage Atera’s all-in-one platform to improve efficiency, enhance service delivery, and confidently scale your IT operations. ### How does Atera IT Management pricing compare to alternatives? Atera IT Management's starting price is $129.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Atera IT Management4.5[(469)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) | $129.00 /user/mo | Available | Not available | 4.6 | | [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)4.6[(1,917)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) | $104.00 /mo | Available | Available | 4.5 | | [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)4.7[(300)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) | Pricing available upon request | Available | Not available | 4.6 | | [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)4.5[(528)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) | $89.00 /user/mo | Available | Not available | 4.5 | | [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/)4.5[(850)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) | $29.00 /user/mo | Not available | Not available | 4.4 | Atera IT Management4.5[(469)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) * * * Starting price $129.00 /user/mo Free trial Available Free version Not available Value For Money 4.6 - [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)4.6[(1,917)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) * * * Starting price $104.00 /mo Free trial Available Free version Available Value For Money 4.5 - [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)4.7[(300)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.6 - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)4.5[(528)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) * * * Starting price $89.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/)4.5[(850)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Not available Free version Not available Value For Money 4.4 ## Atera IT Management Features Drawn from insights across 469 verified reviews, we've outlined Atera IT Management's best and worst rated features and how they stack up against the average rating. Atera IT Management's score Category average Atera IT Management's Best Rated Features Activity Dashboard 4.74 4.21 category average Knowledge Management 4.73 3.95 category average Workflow Management 4.67 3.84 category average Atera IT Management's Worst Rated Features Mobile Access 3.25 3.71 category average Self Service Portal 3.74 3.84 category average Knowledge Base Management 4.14 3.44 category average - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of Atera IT Management 360-Degree Network Visibility Access Management Active Directory Activity Dashboard Adaptive Learning Adaptive Responses AI/Machine Learning AI Summarization AI Text Generation AI Text Summarization Alerts/Notifications Annotations Anomaly Detection API Application Deployment Asset Discovery Asset Policy Management Asset Tracking Attachments/Screencasts Automated response Automated Tasks Routing Automated Ticket Creation Automate Ticket Routing Automation Autonomous Task Execution Change Management Cloud Asset Inventory Compliance Conversation Editor Cross-Platform Cross-system Integration Customer Database Customer Experience Management Customizable Branding Data Encryption Data Separation Data Visualization Decision Making Device Auto Discovery Device Compliance Device Configuration Device Enrollment Device Management Disaster Recovery Document Processing Dynamic Network Optimization Email to Case Encrypted Data Transmission Endpoint Inclusiveness Endpoint Protection Feedback Collection File Sharing Hardware Asset Inventory Human-In-The-Loop Improvement Suggestions Independent Decision Making Integration Internationalization IT Asset Management IT Asset Tracking ITIL Policy Compliance Knowledge Base Management Knowledge Base/Ticket Integration Knowledge Base Utilization Knowledge Management Mobile Mobile Access Mobile Asset Inventory Mobile Device Access Mobile User Support Multi-Channel Communication Multi-Monitor Support Multi-Network Capability Multi-OS Support Multi-platform support Multi - Session Handling Multi-step Planning Natural Language Interaction Natural Language Understanding (NLU) Network Analysis Packet & Flow Analysis Patch Management Performance and Reliability Performance Baseline Performance Monitoring Personalization Predictive Analytics Predictive Network Maintenance Prioritization Proactive Assistance Proactive Issue Detection Problem Solving Real-Time Data Real-Time Monitoring Real-Time Troubleshooting Remote Printing Remote Reboot Remote Wiping Reporting Reporting and Alerts Risk Management Route To Human Screen Sharing Self-Healing Self-Healing Networks Self Service Portal Service Level Agreement (SLA) Management Service Management (Issue Prioritization) Session Recording Social Media Integration Software Asset Inventory SSL Security Surveys Task Execution Third-Party Integrations Threat Detection Ticket Assignment Ticket Collaboration Ticket Creation User Experience Ticketing Ticket Response User Experience Ticket Status Updates Time Tracking Two-Way Audio & Video Unattended Access Unified Communications Platform Usage Information User, Role, and Access Management User Self-Service Assistance Voice VoIP Workflow Workflow Automation Workflow Management ## Atera IT Management Integrations Based on 469 verified reviews, we've identified products most frequently integrated withAtera IT Management. TeamViewer ONE Integration rated 5.0 from 8 reviews Splashtop Integration rated 4.8 from 5 reviews QuickBooks Online Integration rated 4.8 from 5 reviews Microsoft 365 Integration rated 5.0 from 4 reviews Google Calendar Integration rated 5.0 from 4 reviews Xero Integration rated 4.8 from 4 reviews See all 48 integrations ## Atera IT Management Key Sentiments We analyzed 469 verified reviews for Atera IT Management to find out what actual users really think. Most Positive Sentiments Remote access management 73% Positive 16% Neutral 11% Negative Users appreciate Atera's remote access management, which allows technicians to connect instantly to client devices, providing fast and effective support from anywhere. They find the platform beneficial for centralized monitoring, automated patching, and maintenance, enhancing their ability to manage systems remotely. Additionally, users value reliable remote connections and integrations with tools like AnyDesk, which streamline their IT operations. Support services 72% Positive 15% Neutral 13% Negative Reviewers are pleased with Atera's support services, highlighting the rapid response from support team members and their helpfulness in resolving issues. They find the 24/7 availability of support particularly reassuring, ensuring they are never left stranded. Users also appreciate the continuous release of new features based on community suggestions, demonstrating Atera's commitment to improvement. Monitoring 58% Positive 40% Neutral 2% Negative Atera's monitoring tools are valuable for users, allowing them to monitor client networks, devices, and systems remotely in real time. Reviewers appreciate the user-friendly interface and comprehensive features for managing remote monitoring. The ability to filter and categorize hardware and software, which enhances monitoring capabilities, is also highlighted as an excellent feature. Least Positive Sentiments Agent deployment 40% Positive 35% Neutral 25% Negative Some users face issues with agent usability, including problems with uninstallation, offline agents, and the lack of a Linux agent, which can hinder their remote support efforts. However, users generally find Atera's agent deployment straightforward, with options for mass deployment via command line and Active Directory. They appreciate the intuitive user interface and the ease of installing agents on customer devices. Ticketing system 44% Positive 40% Neutral 17% Negative While reviewers find Atera's ticketing system valuable for efficiently managing and prioritizing customer support tickets and saving time through automation, they report issues with ticket system functionality. This includes bugs and usability challenges, such as the lack of a mobile app for notifications and editing tickets. Additionally, some users experience difficulties with ticket descriptions not appearing on reports and the cumbersome process of handling tickets. Patch management 45% Positive 31% Neutral 24% Negative Atera’s patch management performance has some issues that can complicate the process, according to users, such as delayed updates and a clunky interface. However, users generally appreciate the functionality, which helps reduce system downtime and improve IT operations. They find the scheduling and automation features particularly useful, although some desire more advanced control options for better precision. ## Atera IT Management User Reviews ## Atera IT Management customer ratings - Overall rating: 4.5/5 - Total reviews: 469 ### Rating distribution - 5 stars: 300 reviews (64%) - 4 stars: 140 reviews (30%) - 3 stars: 18 reviews (4%) - 2 stars: 9 reviews (2%) - 1 star: 2 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### Easy to Use and Straightforward for Remote Access - Overall rating: 5/5 - Reviewer: Jack H. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It allows me to get on PC's easily to resolve issues. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Honestly, it is easy to use. I get frustrated at sometimes it says a desktop is offline when I am remotely connected to it. So that is frustrating. But it is easy to use. #### Cons It shows desktops offline when I am remotely connected to it. A.I. is RARELY any help at all. It does generic stuff instead of listening to the real problem. Also it always almost says "you need to do this" when I can't. --- ### Looking forward to learning everything about Atera! - Overall rating: 4/5 - Reviewer: Heath P. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a tech administrator in a small town, and I’ve worked with several people of my community that have been scammed and others that have been targeted that I have been able to meet with them before anything happened. I am planning on using this software as an outreach to my community and surrounding areas to create more of a buffer and to try and prevent that from happening to as many as I can. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros I’m just getting started with RMM software, I’m very interested in the app center and what all that brings to the table! I am learning a lot and the support has been amazing. #### Cons I haven’t found anything that I dislike as of yet, I do have a few questions I am wanting to go over when I jump on a call with Atera. --- ### One-Click Support Saves Time, but Scripting Needs More Flexibility - Overall rating: 5/5 - Reviewer: Nik S. - Company size: 51-200 employees - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Remote Monitoring and Management for helpdesk support for internal staff, handling user troubleshooting requests and computer setups. When someone has an issue, I can help with a simple click, which saves me time. #### Pros I like how easy Remote Monitoring and Management is to access with a click of a button. When I need to help someone with an issue, a simple click saves me time. I found the initial setup very easy. #### Cons I wish the scripting had more flexibility. I’d like to be able to introduce variables, like in PowerShell, so techs can build better automations. --- ### A Simple Way to Coordinate IT Tasks - Overall rating: 5/5 - Reviewer: Joanne R. - Industry: Facilities Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was satisfied with using Atera. It helped to bring order to regular IT tickets and allowed me to keep track of which tasks have already been done and which require additional work. As a non-technical user, I found the tool quite easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera is useful when you need an easy method to monitor internal IT tickets. I appreciate that it allows me to check the progress of tickets, follow up on unresolved ones, and have all my updates collected in one place. It facilitates communication between teams a bit. #### Cons There are certain difficulties with adapting to the platform beyond its core capabilities. I would appreciate greater customization options for dashboards and reporting so each team could have information presented according to their specific needs. --- ### Simple, Organized, and Easy to Work With - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been quite helpful for me in organizing my routine support tasks. What is the most important, I have got the trace of all my requests and updates without having to look through multiple messages and services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s nice to have everything at once in relation to everyday requests. It’s easy to track the tickets, get information about their statuses and the activities within the system in Atera. The interface can be easily understood by those people who don’t use IT daily. #### Cons Some advanced functions are not that easy to find, you need some time to get used to them. Moreover, I would like to see more possibilities while creating reports. --- ### A Practical Product for Managing Service Operations - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using Atera has improved my everyday service processes. With everything such as monitoring, remote control, patching, and ticketing in one product, I don’t need to switch between applications unnecessarily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Atera makes it easier to manage devices, service requests, and maintenance all from one interface. The alert system and ticketing help you detect any issues easily and track them effectively without missing any important information. #### Cons It takes a while to get used to the advanced settings. I’d love to have more ways to customize integrations and reporting according to my service process. --- ### A Helpful Platform to Manage IT Operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera proves to be a helpful tool that can simplify our workflow. It doesn’t try to cover all the functionality but does a good job of providing a basic set that will save us from doing mundane operational tasks. With proper setup, it will help keep tabs on the systems and solve their issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Atera is effective in covering all the aspects of monitoring, ticketing, remote access and patch management in one solution. It’s nice to see the complete picture of what happens without switching from one tool to another, and the automation helps manage some mundane tasks. #### Cons Some advanced settings and features may not be clear to users at first and require more time to understand. More flexibility in integration and reporting would be nice for companies with custom work processes. --- ### A Simple Tool for Managing IT Processes - Overall rating: 4/5 - Reviewer: Mikael M. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far my experience using Atera is quite good. It’s very user friendly but still offers features that can help solve a lot of issues. What works best for me about Atera is the ability to have all the needed data in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One thing I like about Atera is that it includes everything from monitoring and ticketing to remote support and patch management in one tool. It’s easy to understand and report on what’s going on and communicate any problems without switching between multiple tools. #### Cons A few of the more complex settings require some time getting used to. It would be great if there were more options regarding integrations and reporting capabilities in different environments. --- ### Useful for IT Operations - Overall rating: 5/5 - Reviewer: Dymasius S. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has been a reliable tool for handling day to day IT operations. It reduces repetitive work and gives good visibility into system health without requiring too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera makes monitoring, ticketing, remote access, and patch management easy to manage from one place. I like the straightforward interface and how quickly I can respond to system issues. #### Cons Some advanced settings take a little time to understand. I’d also like more flexibility with automation, integrations, and technical reporting. --- ### A Well Organized IT Platform That Reduces Administrative Work - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. #### Cons Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. --- Showing 1 - 10 of 469 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) ## Atera IT Management FAQs - What is Atera used for? Atera is used for managing devices, regularly updating software, managing IT infrastructures, running automated security scans, and efficiently supporting users at scale with help desk ticketing. Businesses use Atera to monitor server health and uptime, resolving issues without the need for on-site visits or large IT teams. IT teams can quickly identify problems, execute solutions, and report on real-time diagnostics. - What can Atera track? Atera can track various network activities, infrastructure health, and network performance. The remote monitoring and management capabilities allow users to monitor any in-network device for unusual behavior, set up specific alert thresholds, and see specific reports and audits in areas like system health and system inventory. Plus, Atera allows IT workers to access employee devices for troubleshooting remotely. - Does Atera monitor employee activity? Yes, Atera can monitor employee activity with real-time insights and reports. RMM allows Atera to monitor device usage, manage assets, and ensure compliance from a single platform. Atera also monitors network activity and system performance, which helps improve cybersecurity posture and keep IT teams proactively informed of any issues or red flags. - Is Atera any good? Yes, Atera appears in multiple top software guides from Software Advice, including IT management, remote support, and help desk. Verified reviewers give it an overall 4.6-star rating (out of 5), as well as 4.5 stars specifically for ease of use and value for money. ## Atera IT Management Popular Comparisons [ManageEngine Endpoint Central vs Atera IT Management](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/125932-atera/)[NinjaOne vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/ninjarmm/)[SysAid vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/sysaid-it-crm/)[N-central vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/solarwinds-n-central/)[Iru vs Atera IT Management](https://www.softwareadvice.com/compare/71745-Iru/vs/125932-atera/)[Action1 vs Atera IT Management](https://www.softwareadvice.com/it-management/action1-profile/vs/atera/)[PDQ Deploy & Inventory vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/pdq-deploy-and-inventory/)[Freshservice vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/freshservice/)[JIRA Service Management vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/jira-service-management/)[Pulseway vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/pulseway/)[Wrike vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/wrike/)[Rippling vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/rippling/)[ALVAO Service Desk vs Atera IT Management](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/atera/)[ManageEngine OpManager vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/manageengine-opmanager/)[JumpCloud vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/jumpcloud-directory-as-a-service/)[TeamViewer ONE vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/teamviewer/)[ISL Light vs Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/isl-online/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) Stuck Between Options? Our experts can help you compare Atera IT Management with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice