Spiceworks Cloud Help Desk

RATING:

4.4

(560)

About Spiceworks Cloud Help Desk

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network. The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performan...

Spiceworks Cloud Help Desk Pricing

Spiceworks IT Help Desk is available for free of cost.

Free trial: 

Available

Free version: 

Available

Spiceworks environment Summary
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Spiceworks Cloud Help Desk Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Spiceworks Cloud Help Desk

1 - 5 of 551 Reviews

Joshua

Computer & Network Security, 201 - 500 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

User Profile

Jesica

Verified reviewer

Insurance, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

PROS

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

CONS

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together. Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income. I wish it could be easier to work with tickets and especially the deleting function.

Luis Miguel

Telecommunications, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2023

This is the one solution to start with Servicedesk solutions

This is a great solution, it was our first service desk platform that give us excellent results.

PROS

Spiceworks is a high valuable solution with multiple levels, very easy to deploy, it could be setup as a level entry service desk solution but includes great features that you have on hand starting even with the free version.

CONS

As Spiceworks have several modules some of them remains with an effective use and could be great to have a configuration menu that disable that tabs not configured on the setup

Reasons for switching to Spiceworks Cloud Help Desk

Because we would to improve our service desk process no just by having the list of the open tickets but also have the entire follow-up and increasing the UX on this process.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed September 2022

Spiceworks is good for small companies

It was great at the beggining but whe the company grew and the tool was not able to grow with us.

PROS

It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.

CONS

It doesn't have a knowledge base. The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.

Reason for choosing Spiceworks Cloud Help Desk

Because of the price.

Reasons for switching to Spiceworks Cloud Help Desk

Because it was very difficult to configure and to manage.

Donald

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

Spiceworks Help Desk

Spiceworks has been very good for us as a Help Desk software. My admins and users had an easy time in implementing this software

PROS

Of course the cost since it is Free. Easy to deploy and users to understand

CONS

Does not have all the features and reports that others have, but that is offset by the price

Reason for choosing Spiceworks Cloud Help Desk

Pricing

Reasons for switching to Spiceworks Cloud Help Desk

Price savings. We needed to cut costs and since SpiceWorks is free, we went to it