CustomerWise
About CustomerWise
CustomerWise Pricing
Contact TechExcel for detailed pricing.
Starting price:
$20.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for CustomerWise
3 Reviews
Craig
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
This software has allowed us to manage more customers and their needs with less people.
It help make our company better in it support offering to its customers.
PROSOnce implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.
CONSI'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.
Marcy
Business Supplies and Equipment, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Great CRM
Easy collab and integration software for CRM
PROSLove the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.
CONSNo real cons that i have found so far. Might be a slight learning curve for someone not tech saavy.
Bob
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2018
It's a bit complicated
There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had before and we are able to monitor a ton of information.
CONSThe new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.