About Faveo Helpdesk

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.

Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.

This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.

Faveo lets users assig...


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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of Faveo Helpdesk

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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January 2019

Alpesh from RackBank Datacenters Pvt Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Good and reliable helpdesk

Pros

Performance and support of faveo helpdesk is great.

Cons

I very liked its performance and web interface ui

September 2020

Paulo from Deploy Knowledge Consulting

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Ticket Platform

A huge kudos to all Faveo Helpdesk team. They helped us through the entire process from software purchase, installation and configuration. At the end we had the opportunity to assist a nice workshop to show us the main features about this software. Five stars to Faveo team availability... was incredible!

Pros

Great ticket platform with a lot of useful features. Easy to use and customise. It has a freelancer edition which allow us to use the platform with all features and with a reduced cost (or no cost at all).

Cons

At the moment we didn't find nothing to complaint.

March 2019

Kumar from Inkredo

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

A hassle-free product and extremely supportive team!

Ease of use and the on-boarding process was managed with precision that we could get started the same day.

Pros

The on-boarding team has always been on its toes to help us get through any issue in minutes.

Cons

There's so much to do with the product because of its entirety that we want to use everything from day one.

January 2018

Craig from Uptime IT LLC

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Excellent product that should not be overlooked!

I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

Pros

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

Cons

Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

May 2019

Vikas from Uniqolabel

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Help Desk software with good features and value for money

Pros

Features, customizations, willingness of team to quickly implement new features

Cons

Overall software is good but right now there is No integration with chat. The team has mentioned that it is in the road map.

April 2017

Vipin from Wedeterna

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Affordable Ticketing System

It has a good UI and a built-in knowledge base. The product is young and going through many changes.

Pros

It has a good UI and a built-in knowledge base.

Cons

We have run into problems that are hard to troubleshoot.