livepro Software


 

livepro is a cloud-based customer service management solution that provides professionals working in customer service businesses access to direct answers to customer queries. Key features include navigation and search capabilities, compass and process guidance and team engagement.

livepro's navigation and search capabilities help users manage their first call resolution (FCR) and average handling time (AHT). The solution offers a quiz feature that helps managers engage with their team members via knowledge-based tests. Top-down and 360-degree feedback are supported by the solution.

Users can publish knowledge in multiple locations for different audiences whose access permissions are defined by livepro's permission management system.

Additionally, livepro offers features like a publication scheduler, knowledge review and custom reports and analytics. Services are offered on a monthly subscription basis that includes support via phone and email during business hours and through live chat.

 

livepro - Feedback
 
  • livepro - Feedback
    Feedback
  • livepro - Reporting
    Reporting
  • livepro - Fast answer
    Fast answer
  • livepro - Important announcement
    Important announcement
  • livepro - Quiz
    Quiz
  • livepro - Custom homepage
    Custom homepage
Supported Operating System(s):
Web browser (OS agnostic)

81 Reviews of livepro

 

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Software Advice Reviews (22)
More Reviews (59)

Showing 1-20 of 22

Jan from MIA Radiology
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

ease of access

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Such a great site and the ease of access to the locations/ availability and what Clinics can and cannot do!

Pros

I have found that -->Clinics can update when necessary of what is provided at their clinic and have kept Reception staff "up-to-date"

Cons

Some Clinics have forgotten to update their staff (when the need has been needed) -- if they leave MIA

Review Source
 
 

Frances from Dr Jones and Partners Medical Imaging Whyalla
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is up to date with the current changes and is available electronically which means less paper, yay for the environment!

Cons

Sometimes when I need a quick reference whilst on the phone to a patient the page will freeze or load very slowly.

Review Source
 
 

Sally from I-MED/Regional Imaging Southern Tasmania
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Livepro Review I-MED Southern Tasmania

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great to use, as the contact centre leader for Southern Tasmania, it was easy to get the information uploaded by our wonderful staff in Sydney. Lots of help provided

Pros

Relatively easy to search, to click through, to add extra information on, and to train others how to use. Very user friendly.

Cons

It times out sometimes, but easy to sort through. Otherwise, nothing else stands out as a con at all.

Review Source
 
 

Jessica from Dr Jones & Partners
Specialty: Healthcare / Medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Great tool to have while on a phones shift, also great for new staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Great tool to have, we've needed this for a while!

Pros

Easy to access & view information needed, great tool for training staff. This makes booking a lot easier.

Cons

Sometimes can be hard to search- but this is dependent on information added and what I am searching (usually abbreviations).
Very time consuming updating prices for metro/ country sites of DJP.

Review Source
 
 

Lucy from I-MED Radiology
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Great tool overall but could be smoother.

Ease-of-use

Functionality

Product Quality

Customer Support

Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it.

Pros

Thorough and regularly updated. Carina is fantastic with her speedy replies.

Cons

Bit too clunky, could be smoother to use.

Review Source
 
 

Emma from I-Med Radiology
Specialty: Healthcare / Medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Effective, and Reliable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Love the program

Pros

Ease of use, amount of information that can be included, additional features of more complicated information, delightful overlay

Cons

There really isn't anything I can say that's negative about the program. I really enjoy using the product.

Review Source
 
 

Katie from I-med radiology
Specialty: Healthcare / Medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Katie I-med

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Livepro is great.

Pros

Probs to livepro is the all agents have the same access to the same information that is the most up to date.

Cons

on the editing side of Livepro sometimes its not straight forward and the scolling something cuts thing off

Review Source
 
 

Alimassi from Datacom
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

Livepro review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Livepro has helped me with a wide range of customer inquiries ranging from dealing with different types of callers to answering the most unique, difficult and unusual questions. It has helped make my job easier knowing I've got a powerful piece of knowledge that's there to ensure that I do my job to the pest of my ability. Overall, Livepro is an amazing source of information and I'd definitely recommend it to other people. Keep up the great work Livepro.! :)

Pros

Livepro is an amazing source of knowledge that helps me (CSR) with the process of answering customer inquiries. From the beginning of my role, I was introduced to Livepro an straight away I was relieved to know that there is such a helpful tool that will be a click away for whenever I need any help or reassurance about all different kinds of questions. What I love most about Livepro is the ability to use the search function and the use of key words to locate a wide range of helpful articles, and most of all, Livepro is very convenient.

Cons

Apart from all great things I could say about Livepro, there's still some minor flows that could be improved in Livepro to better the use/experience even more. These flows includes things like, key words, article titles, updates and link navigation. What I mean from this is, sometimes CSRs would search up a specific key word to try and locate a specific article but if the title of that article does not match the key word then it makes it i bit harder and takes a bit linger to find what you're looking for (specially for new CSRs). Updates to some articles are a bit slow and sometimes clicking a link (likes shared outside of Livepro) does not always take you to the link URL, most the times it takes you to Livepro homepage, so this might be worth having a look at.

Review Source
 
 

Cian from Regional Imaging
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Great user friendly site!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I value that this website is such a quick and easy program to use when you work in such a fast paced environment.

Cons

Since using this program for a few weeks now, I have not found any negatives about it as such yet, but I am still learning the way it works.

Review Source
 
 

Bree from Regional Imaging
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Efficient and very easy to use, makes booking appointments and finding information in a fast paced environment much easier.

Cons

No cons so far - have only been using for around 2 months but has made my work life much easier and more functional

Review Source
 
 

Samantha from I-Med
Specialty: Healthcare / Medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

My Bookings Bible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great program!! Its my go to for everything I need to be able to perform my job at my best ability

Pros

Has made booking patients in for imaging easier as im able to find the preparation and pricing without having to place them on hold to flick through a book.

Cons

I haven't seem to find anything I don't like. Its seems to run like a smooth operation from our end.

Review Source
 
 

Fiona from MIA
Specialty: Healthcare / Medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

DETAILS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

useful that all information is in the one program
easy to navigate
easy access to required information

Cons

not ALL information is included in live pro
the specific details and requirements of all clinics are not listed

Review Source
 
 

Karen from I-Med
Specialty: Healthcare / Medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

Positive allround, good place to obtain information.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I can look up information for other branches which helps when working at the Contact Centre and therefore decreases the number of calls I need to make to the clinic.

Cons

Sometimes navigating my way around to find information, even though it is not hard to find your way around you just need to go into the right sections.

Review Source
 
 

Susie from I-MED
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

A simple yet powerful tool to lift Customer Experience and Agent Engagement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The team at livepro are really easy to work with!

Pros

Very easy to implement from a user set-up and training perspective. Improves the quality and consistency of conversations as well as reducing handling time. Alerts and end-user customisation make agents WANT to use livepro with every call.

Cons

It would be great to easily replicate some of the more complex knowledge objects we have set up e.g. quizzes

Review Source
 
 

Chantal from Maxxia
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

Great Program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, I enjoy that it's updated nearly daily, feedback is values also, just overall great program

Cons

some minor technical issues, and sometimes notifications are missing or cannot open, besides this no worries

Review Source
 
 

Danielle from Maxxia
Specialty: Telecommunications
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Essential in my daily role as a coach

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love the ease of navigation and the simple elements. The information is quality and effective. I use this system daily as part of my role to coach and develop agents.

Cons

There is nothing I do not like about this product.

Review Source
 
 

Kerry from Maxxia
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Livepro review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Brilliant easy to use online system to house all the information our staff need to do their job! Announcements are great to get urgent information communicated out and cuts down on 100's of emails.

Pros

Quick, simple and easy to use and features are great! One stop shop for all the information our staff need!

Cons

Nothing think it's a great easy system to use. No problems with using it and it adapts to our needs.

Review Source
 
 

Michael from Datacom
Specialty: Healthcare / Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Everyday Usage of LivePro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

LivePro is simple to use; navigation is made easy through effective search term parsing, multiple topic 'hubs', and the ability to favourite vital articles for later use.

Cons

The LivePro environment doe snot seem to support opening articles as new browser tabs, instead having an inbuilt function to open articles in new windows.

Review Source
 
 

Marcelo from Reo Group
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

LivePro has really lifted our ability and efficiency in accessing the right information easily.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would highly recommend Livepro not only for their great software but also the customer service and support that really makes them a pleasure to deal with.

Pros

Livepro is not only very easy to use but also very easy to maintain and change as our business changes. It is our single source of truth eliminating outdated information that in the passed may still have been referenced.

Cons

Our CRM does not integrate with Livepro but that may be a limitation of our CRM rather than a Live Pro issue.

Review Source
 
 

Malcolm from Asian Insight Solutions
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

LivePro nails the knowledge management space

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Purchasing LivePro has been a real success for our business

Pros

LivePro software is easy to implement, populate, use and manage. We love the feedback and quizzes which ensure that our staff are engaged and helps us target areas for further training or areas where our procedures and processes need updating

Cons

We would like to be able to use more of the software on our mobile devices, especially for field representatives and mobile staff.

Review Source
 
 
 
Showing 1-20 of 59

Carolyn from Avant Mutual Group
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Perfect choice for quick and easy set up in Contact Centre

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We commenced as a pilot to try to get business buy-in initially and the support provided by the LivePro team and the 'value-add' they provide over and above their software has been best in class. We could not have asked for more!

We are now part of the broader LivePro community so using these networks to share learnings as well.

Pros

The software is easy to use and it's very quick to get it up and running and thus we were able to realise the benefits early on in the process. Navigation is intuitive and regular releases - led by customer requirements/needs has meant it continues to evolve as we (and others) use it.

Cons

We haven't identified anything that we didn't like as yet.

Review Source: Capterra
 

Jacqui from Hornsby Shire Council
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Livepro ... A Real Timesaver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, a great product that greatly improves the consistency of information being given to customers and productivity overall.

Pros

Ensures consistency in the delivery of information. Little training required and user friendly. Excellent searching capability. Real time announcements.

Cons

Formatting features could be improved i.e. pasting of pictures directly into document and paragraph spacing. The ability to delete announcements and documents when no longer required.

Review Source: Capterra
 

Monica from Department of Communities
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Housing Direct

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Livepro is the single most important tool that allows us to ensure we are maintaining a high standard of service for our customers; being consistent in the information we provide; and aligning with the requirements, legislation & policies of our organisation. Having Livepro has given our contact centre the ability to take on board new projects & business in a short space of time; knowing that our staff will always have up to date knowledge & information at their fingertips; enabling us to have confidence in the outcomes we are achieving. I can't speak highly enough about this software solution.

Pros

There are many things I like about this software, particularly its ease of use. Everything is set up in a way that is logical and simple to understand. I also like the stability of the software. Over the 9 years we have been using this tool; we have never had any major outages.

Cons

Setting up scopes and roles can at times be a little difficult; however Livepro are in the process of updating this function to allow set up of roles and scopes to be a bit more user friendly.

Review Source: Capterra
 


December 2018

December 2018

So easy to use & the support is unparalleled

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Livepro has helped us move from a switchboard to fully functional contact centre. We've improved our FCR by 30% in 3 months.

Pros

The support provided to each company is fantastic; the team know your content and help you make it even better. The software is so easy to use and update - better than so many other KM programs.

Cons

I have no issues with this software and like all the features.

Review Source: Capterra
 

Lee from Camden Council
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Keeping it all consistant with Livepro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great company to deal with great product that ticks all the boxes, we now have one source of truth for our operators, we have a great tool to check on knowledge gaps and its all been so user friendly we keep asking why we didn't get it sooner. We haven't growing this product yet so we are excited to see what else we can do but going live to our web is on the list!

Pros

In a busy Council with a Team working a range of hours, Livepro gives us the ability to ensure our staff are all reading from the same page when it comes to consistency, which gives us great confidence.
The feature we love is the ability to set up knowledge quizzes as its a quick and easy way to check for any gaps in the Teams training.

Cons

The fact that we took too long to get connected with such a great product

Review Source: Capterra
 

Tyran from Giant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

A breeze to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I'm a relatively new user of livepro but found the system to be easy to navigate and intuitive to use. The search function delivers results very quickly and the quizzes are an engaging and interactive way to complete training. The best part of livepro is definitely having access to the knowledge I need at my fingertips without too much scrolling or searching through documents.

Cons

It would be good if we got notifications when our feedback is updated or acknowledged.

Review Source: Capterra
 

Sarah from Hamilton
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Not just a document management system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Different knowledge types to suit different pieces of knowledge (e.g. work instruction/hubs/compass etc). Haven't ever seen something as powerful as a compass in any other KM system.
livepro Staff are also great - really help you along your journey and take customer feedback on board when improving the product.

Cons

Reporting is good and you can export the information, however it would be good to have more reporting options

Review Source: Capterra
 

Luke from Customer Science
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great KMS platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The livepro platform is built for knowledge management. It is well designed and makes getting to answers quickly and accurately. The livepro team are also passionate about knowledge management which adds up to a great solution.

Pros

The platform is deployed within days, is easy to use, and our client's are fully engaged when using the product. Most KMS's end up not being maintained and therefore not used. Because the livepro platform is easy to maintain, people in the organisation actually use it.
Also, livepro assist and educate on how to develop useful and accessible knowledge.

Cons

We have not had any issues voiced by out client's on using the livepro platform

Review Source: Capterra
 

Corey from Datacom
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

LivePro A++

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes work so much easier, the ability to access articles to help in any situation is so much better than googling for some random answers not specific to the issue

Cons

no cons that I can actually think of maybe due to user based with information being outdated if something changes

Review Source: Capterra
 

Rebecca from I-Med Radiology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

livepro is genius!!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

For me livepro makes being a contact centre agent so much easier. Booking information for all clinics is in one place.

Cons

Does take some getting used to, so much information, but does become easier when you set up your 'favourites' list.

Review Source: Capterra
 

Myf from Datacom
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Most Intuitive System I've Used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Support - livepro are easily contactable and are a pleasure to do business with. The community is great and always supportive.
Ease of Use - The functionality makes it amazingly easy to create and manage content.
Interface - The agents using livepro can access information quickly, cutting AHT.
Reporting - A key feature that I use on a daily basis. It gives me an insight into what is working, what needs to be changed and trends.

Cons

I'm yet to find any cons. Even if I did, livepro are so approachable and open to any feedback.

Review Source: Capterra
 

PATRICK from First State Super
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Livepro Review - ME

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this software is the user friendliness. The consultants that I assist with leading find it easy to access information that they require to communicate in a time manner in a timely manner.

Cons

I can't say that there is nothing I don't like about this software. The flexibility of the interface allows for adaptation for our every changing industry

Review Source: Capterra
 

Claire from I-MED
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

Livepro review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I haven't been able to locate what I was looking for a number of times on the program. It needs to be upgraded to suit all practices.

Pros

The idea of the program is great the functionality at the moment isn't helpful for what I would use it for.

Cons

It's not user friendly or quick to navigate.

Review Source: Capterra
 

Jess from MIA Radiology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Great idea

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a new employee it was a great resource for finding the correct information needed

Cons

could be easier to navigate.............

Review Source: Capterra
 

Megan from MIA Radiology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Livepro

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Livepro is a very useful extra tool for us to help patients be booked in for the correct appointment

Pros

Easy to use and navigate.
Big easy to read font

Cons

I haven't found anything that I dislike as yet.

Review Source: Capterra
 

Dawn from I-Med Network
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

Love LivePro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Due to the nature of my job booking for lots of different clinics it has made it so much easier to get information about procedures done at those clinics instead of having to ring them up each time.
Saves a lot of time and effort.

Pros

Easy to Navigate from your favourites to what you need.
Able to have a front page with most used items
Easy to get our person to add details as we find we need them.

Cons

Sometimes have issues with "communicating with server" but it still goes to page I want when I hit OK.
When I log in in the morning it has me at a different state's details

Review Source: Capterra
 

Carita from Carita's Reiki in Drummoyne
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Great software for call centres

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.

Pros

Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out.

Cons

Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems.

Review Source: Capterra
 

Samantha from Customer Driven
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Best Practice CX KM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The team at livepro are extremely Customer focused. They have designed a tool that is specific to solving CX KM needs.
Implementation, design and training are all very easy, ensuring businesses can hit the ground running when embedding knowledge.
Easy application to start Omnichannel journey.

Cons

Though the team are constantly trying to increase usability, the UX design is still undergoing some work.

Review Source: Capterra
 

Trish from First State Super
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

As an end user of this product I love how simple it is to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For our business it has become the source of truth which is very important in a service centre.

Pros

I really love the feature to save favourite pages it makes it so much easier for the consultants. I also really like the quiz functionality! There is so much to like about this tool! I really like how you the homepage shows all of your quick links making it easy for your end users. The feedback function is also really handy allowing a simple way to submit any feedback at the time you notice the requirement.

Cons

I am struggling to find a fault with this product.... if I had to be picky it would be sometimes the key words used to search needs to be specific as per what the content states

Review Source: Capterra
 

Natascha from First State Super
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

LivePro makes it easy for me to locate the information I require to serve our members effectively.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Single source of knowledge. Everything I need is in the one place. I don't waste time searching multiple locations to find the information I require.

Pros

One source of knowledge makes it easy to find the information I need.
The announcements make it easy for me to stay on top of the most important information that I need to know now. They don't get lost in my inbox.

Cons

The search function isn't as intuitive as I would like it to be. Often the most relevant result is not the top item.

Review Source: Capterra