About Take Control

SolarWinds Take Control is a cloud-based attended and unattended remote support solution designed for MSPs and IT pros. It offers support to Windows, Mac, and Windows platforms, from all of those plus iOS and Android. Both branding and extensive configuration options enable a customized service offering that offers several simple ways for end users to request support. 

The solution meets FIPS (140-2) standards, is ISO 27001-certified, and utilizes AES 256, TLS 1.2, multiple advanced cryptography protocols, and a proprietary Secrets Vaults feature to secure the network, data, and sessions. Technicians can enjoy unlimited simultaneous session support, powerful diagnostic tools, and features like automatic screen resolution adjustment to...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of Take Control

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(5)

5

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

May 2020

Tyler from P2P Computer Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Quality service at a great price for small businesses

Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

Pros

Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

Cons

No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

Reasons for Choosing Take Control

Pricing

July 2019

Eli from Wolf Consulting, LLC

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2019

Good Product as a Complment to Solarwinds N-Central

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Pros

Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

Cons

The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

Reasons for Choosing Take Control

We are already using the version of Take Control integrated into N-Central, so complimenting it with Take Control standalone for ad hoc connections made sense.

January 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

January 2018

Not user friendly

None at all

Pros

The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

Cons

This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

May 2019

Andrew from ComTec Solutions

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2019

Take Control: Just Works

Awesome. Love it.

Pros

It just works. Fast connections. Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality. Automatic reconnect Lightweight integrated chat, system shell, information, full audit trail.

Cons

It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great software with many features

I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros

* Easy to navigate once you have a basic understanding of the interface * Agent software is easy to install and has a lot of features to help manage a clients computer * Request help feature is fantastic. Simply guide a client to the website and ask them to select the request help option which allows you to assist them without installing the agent.

Cons

* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.