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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (24)


4.5 / 5

Value for Money

5.0 / 5

Customer Support

4.5 / 5


4.5 / 5

Last Review Written

September 10, 2020


  • Pros

  • It works seamlessly for managing your customer helpdesk. Its very easy and convenient to use and affordable too.

  • Easy to use but robust and flexible enough for our org. Was able to implement this help desk ticketing system and start using it very quickly.

  • Cons

  • There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.

  • Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.


Pricing Range

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size




Operating Systems