About UVdesk

UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. 

UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites.

Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UV...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of UVdesk

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(5)

5

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

February 2017

Jamos from JTR Shop

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

#1 Supplier for my Opencart store

WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.

Pros

Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.

Cons

Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.

December 2018

parul from Munjal Kiriu

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer & Network Security

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

December 2018

Online platform for ecommerce which includes multivendor

Pros

There are lot of common queries that every customer has with eCommerce companies. So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question. It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer. It can help in you in creating your companies feedback form, contact form or suggestion form. Ticket is created in such a way that it can be assigned to anybody to balance the workflow. Owner get the option of prioritizing the ticket as well. You can get the free trial version to analyze it.

Cons

So far they are very helpful and not getting any issue. I only suggest to make the error more descriptive.

March 2018

Monica

Verified Reviewer

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

March 2018

March 2018

Vanessa from The Plaza Suites

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Efficient

Pros

I have not found a more easy and efficient software that will allow allows you to work with different apps. The service has always been great and they solve issues fast. It is also very user-friendly.

July 2017

Paul from SSG

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Good overall system! Best part it integrates with Magento2

Lots of benefits to use this help desk software. Many features and lots of intagrations. Good and fast support via Skype.

Pros

Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless.

Cons

Was a few errors to start with but I think it was due to the PHP version I was using, support fixed fast for me.