About Vision Helpdesk

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.

This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.

Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.

Users can speed up multiple ticket operations, such as ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Vision Helpdesk

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(6)

6

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

October 2014

Gitesh from DBAMETRIX Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Free Trial

Review Source: GetApp


October 2014

Excellent Help Desk software with wonderful features.

We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Pros

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Cons

Till today I didn't find out any.

August 2019

Ryan from CMOG

Company Size: 201-500 employees

Industry: Museums and Institutions

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2019

Vision Help Desk Review

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Pros

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Cons

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

January 2021

Patrick from WWF Zambia

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2021

Vision Helpdesk Trial

I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

Pros

I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based.

Cons

So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

Reasons for Choosing Vision Helpdesk

Simplicity and met our needs.

July 2018

Daniel Alejandro

Verified Reviewer

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2018

Pretty good app for managing tickets

Pros

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Cons

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

May 2018

Dennis from Bright Consortium Ltd

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

Best software for managing the various internet based customer interaction channels

Talking to customers using Facebook, Twitter and other platforms is faster

Pros

Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

Cons

The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product