VectorCare
About VectorCare
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Most Helpful Reviews for VectorCare
1 - 5 of 5 Reviews
Jan Isaiah
Health, Wellness and Fitness, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Vector Care is reliable and great
5/5 still since vector care is reliable and user-friendly.
PROSReal time response for any query and issues with transport.
CONSYou have to set the pick-up time/transport 1 hour later.
Vendor Response
Thanks for your lovely comments Jan!
Replied May 2024
Jen
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
FUNCTIONALITY
1
Reviewed May 2024
unhappy customer
it needs a better format. redo the whole template
PROSits simple to use .................................
CONSall the bugs, the constant lagging, the jumping around, its run so slow. The pointless Notification bell that drops down randomly so the wrong trip gets opened. The template lay out makes no sense.
Vendor Response
Hi Jen, we are sorry to hear that you haven't enjoyed your experience with VectorCare so far. One of the main advantages of VectorCare is the customization that allows customers to design each template to their needs. Perhaps you can speak with your colleague who designed the template to request your changes? We'd also love more feedback on 'all the bugs' you mention; I wasn't able to locate any support tickets from you but please contact us through our in-app support function to provide more information. And finally we always encourage our users to check their internet connection if they experience lagging or slow running. This is usually the source of any delays because our AWS-hosted platform has excellent performance statistics (availability, bandwidth, latency etc).
Replied May 2024
serina
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
vector use
ability to use at my computer/ desk.
CONSthe length of response and lack of availability for good transport times
Zahra Minoo
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2024
Case manager
Good and very good and professional staff
PROSEasy to use and accurate, very organize
CONSLate and not able to go through by phone
Vendor Response
Thank you for your review! We are glad to hear that you find VectorCare easy to use and accurate. Unfortunately we cannot control the arrival times of the Service Providers but we do provide analytical tools and reports to enable you to see which of your vendors has the best arrival times.
Replied May 2024
Emebet
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed May 2024
Arrangement of Medical Transportation using VectorCare
It sounds convenient but the form can be simplified by having access to save some frequently used futures as a favorite.
CONStoo long form, at times calling the vendor to schedule a transport seems simpler if the transport company representative answers the phone.
Vendor Response
Thanks for your review Emebet! One of the advantages of VectorCare is that each company can customize their forms to collect all the necessary information. Our patient lookup does auto-populate a lot of the fields though - have you tried using this service? We will certainly consider your feature request to be able to add favorites for each field though!
Replied May 2024