All Beds24 Reviews
1-25 of 94 Reviews
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Lesley
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
So powerful, with lots of features will meet the requirements for accommodation of all sizes.
The flexibility of the system is amazing, want to keep it simple, thats possible, want to have multiple levels of complexity, thats possible too. You can use the wizard to guide you through the setup process and the level of help document is amazing, I have never seen this level of help in any other system I have ever worked with. Need special prices for events or special dates, no problem. Want to keep you prices the same for the next 12 months, no problem. They have through of everything. Connect to multiple OTAs and sent the same information, bookings/availability/prices all done in one place, this alone has made such a different, I don't need to worry about updating the calendars, reducing the risk of an double booking. Can setup automatic messages for the guests and reminders for me. I have connected to a payment gateway so I can collect deposits and payments from the guests all in one place. On the surface the software looks basic, but OMG it is not, what a great tool.
CONSNot really a Con, but there are so many options that can be used to configure my property, I have not yet had the opportunity to fully use or test it to the fullest.... yet.
Bob
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Excellent Feature Set, Customizability and Customer Support. Highly Recommend.
We needed to replace our aging, old technology, unsupported, glitchy reservation-donation system. I highly recommend Beds24 for their feature set, extremely high degree of customizability and their timely, professional, caring, excellent customer support.
PROSOur non-profit, ministry-oriented business model has many unusual reservation system requirements, designed around giving our guests a more personalized experience, yet Beds24 is able to meet all of our specialized requirements. Their Support Team answers our questions quickly providing excellent solutions and is receptive to new feature development. We can highly customize our system to fit our operations & terminology. The customizable Dashboards help us manage bookings & housekeeping & display bookings on an e-whiteboard. We can build highly-flexible custom reports. We can customize our confirmation, cancellation & no-show emails using a large selection of booking-info template variables. We can automate repetitive actions like when a guest checks-in, mark the unit as Occupied. When a guest checks-out, mark the unit as Not Ready. Beds24 lets our housekeeping staff use their smartphone to access the Housekeeping interface so they can mark units as Ready (for occupancy). We are able to include custom fields in our booking form (a must for our business operations). We can automatically notify staff via email or sms messages when a guest checks-in or checks-out. We are able to automatically send custom pre-stay & post-stay emails to guests N-days before & after their stay. We are able to export iCal feeds to our existing website facility availability calendars, so we don't have to change the page look-&-feel. We send Guest data to Square via the Integromat integration.
CONSI wish the Beds24 system would support two-way synchronization with the Square Customer Directory, so guest profile edits could be done in either system -- but I realize this is a rather specialized requirement that we are unlikely to get: We take donations-only after guest stays - guests don't pay up-front. We use Square for managing our Names database, donations, e-newsletters, point-of-sale for on-site sales and donations.
Reid
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed December 2019
So Disappointed
Cost effective, except when syncing errors happen and you miss reservations or get double booked or end up displaying your Airbnb listing with incorrect or missing information.
PROSAccessible -- low cost to set it up and keep it running, pricing customizable.
CONSSo many mistakes -- expensive mistakes -- that came about b/c the software user interface is so difficult to navigate, tons of sub-entries and duplicate entries required, incredibly complex design. Good for someone who wants to spend a few weeks becoming an expert on the software.
Vendor Response
We are sorry that you had mistakes with your set up. I had a look at your support tickets and it seems you mapped your listings to the wrong rooms. Our support team explained this to you and gave you instructions on how to fix the mapping and the problems this had caused. Also you had a third-party price manager connected directly to Airbnb even tough we told you that you could not use this service because it is not integrated with Beds24.
Replied December 2019
Thierry
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Powerfull and inexpensive together
My business is short rental of 17 flats dispatched in 2 properties in Martinique. Thanks to Beds24, all my calendars, bookings, pricing informations, etc, are real time synchronized on all booking platforms. Also, most of the communication with clients is now automated, well my time management is better every single day. It's quite a significative time investment when you start implementing a PMS / Online booking / Channel Manager software, and your businnes is 100% relying on all this IT stuff : it's good to be able to count on a robust software and on a reliable provider. No doubt that Beds24 will be my partner for many more years.
PROSBeds24 is 100% reliable, it is that much important in the accomodation business, which is 24/24 operational.
CONSBeds24 is a self-learning system, which means that you have to be pretty well organized before starting an implementation into your business. Also, the support team is very reactive and helpfull.
Reason for choosing Beds24
As much efficient but cheaper.
Reasons for switching to Beds24
The -expensive- former provider was unable to really understand my business and my needs. With Beds24, I went from the worst to the best of situations.
Iuri
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Excellent customer support, easy to use software, very intuitive.
It feels like all options that you need are "just there" , it is amazing how far you can actually customize this software. Setup auto emails to automatically send out email (with your own email address) or sms messages to your guests, staff, yourself, or any other person. Very nice looking dashboard, and the most important for me the channel manager. Update prices and availability in one place and have all your channels updated it is like magic, no more over-bookings, no more bookings with strange prices. I am using the "reseller" feature, so all my guests and owners log into my domain name, they see my logo, its like "my" system hehehe, Thank you Beds24 !
CONSNo Cons for me, i work in a Hotel and i am used to hotel software, perhaps when you just start with this software if you have no background with any hotel software you might feel there are to many options and features. But really try to send them a support ticket !
Fabrizio
Verified reviewer
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Every solution in one single subscription
My experience is very good, talking about the team, i met their representative last year in Berlin and i was pleased to see how kind and helpful the meeting has been. Talking about the software, one of the best working i had ever used.
PROSHow complete it is, i got to know this software because a few years ago i was looking for a channel manager which could connect to many booking.com accounts at once. Beds24 did exactly what i needed. Not counting all the updates with new functionalities. We increased from 25% to 45% in direct bookings as well because the platform for online payment is secure and customers do feel safe using it.
CONSSometimes it's abit difficult to because of all it's functions, but here again i just open a ticket and help is quick and precise.
Firman
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
Ease of Use, Good Functionality and Definitely Worth
This software is excellent for use by the person who manages the rental home, service apartment, hotel and resort small to intermediate scale
PROSWe have currently using more than one PMS to this day , but Beds24 gives the most worth of your money with features and usability. The user interface is easy to understand and navigate, we can easily create and manage property as well as new room without long learning curve, add new room, configure room amenities, configure offers per room type and publish to OTA through channel manager only take less than 15 minutes for a whole process. Later on, updating the price and offers per OTA is also very easy, In short,costs incurred for the use of beds 24 is highly commensurate with the variety of features and conveniences provided
CONSStill the lack of feature integration with point of sales system or the front desk for a large scale hotel
Vassilis
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Excellent product with hands down the most features available and excellent support.
Well, you can do almost anything. Css and code can be implemented to modify your booking page and more. Really versatile pricing system that can handle everything. Multiple pricing strategies can be used (early bird and lat minute pricing is possible, different prices for each channel can be set or you can use a multiplier for each channel, prices can be adjusted according to persons and you can even set different prices for say 1 day bookings and also different prices and booking page for agents.) I could go on forever but you get the picture.
CONSNot that I don't like it but it could discourage some customers. Inevitably having so many features and versatility makes it less user friendly and more demanding which is perfect for me but others may differ.
Henri
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
EXTREMLY satisfy after many years of experience with Beds24
Amazing experience :)
PROSYou can do ANYTHING you want. There is no limit : )And if you found one they will go above and beyond to help you push it !
CONSYou don't have that level of customization without a pinch of complexity but i set it up for oldish folks that us beds24 on a daily basis and never have any problem.
Alexander
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
We use Beds24 for our cottage resort on Golden Lake, Ontario, Canada. And we like it.
Fully optional hotel management system.
PROSThis is a most versatile and reasonably prices software we every found for our resort. Amazing flexibility and unlimited customization for the any needs of hospitality establishment. Tech support is fast, the documentation is sufficient and well organized. We also like video tutorials and contextual help.
CONSIt is became more and more sophisticated year to year, so for now we need more assistance from tech. support to set up new options. Although, this assistance is free so all issues are resolved in the reasonable time.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
民泊運営において使用すべきサービス
ー作業コストの大幅削減と経験と勘による仕事の撤廃を実現安価で導入できることにより、民泊運営業務で属人的であったことを、Beds24で自動化を実現できた。その結果、スタッフは人にしか出来ないサービスに集中する環境を作り上げることが可能となった。いまでは、在庫・予約管理にとどまらず、ダイナミックプライシングによる自動値付けなど、付帯サービスが増えたことにより、弊社ではそれが加速しつつある。民泊運営者には、手動で管理されている方もまだ多々おられるため、そのような方には、導入コスト(費用だけではない)が抑えられるBeds24のトライアルからぜひ始めてほしいと思う。
PROSサポート体制・メールだけで解決が可能・サポートアクションも痒いところ手が届いている導入が楽・トライアルできること・年間契約ではないため、いつでも解約できることアップデート・年々使用できるサービスが拡充している・追加オプションも安価であるので、取り組みやすいその他・ユーザー視点を理解している
CONS特段改善すべき点は現在は見当たらない旅館ホテルで販売するにあたり、接続できないotaが存在すること
Reasons for switching to Beds24
airhostのシステムの不具合に対する、airhostのサポートの対応に疑問が有った。
Heiko
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Sehr leistungsfähiges PMS und Channelmanagement
Tolles Produkt mit gutem Service.
PROSIch nutze beds24 sowohl als Vermittler von Ferienhäusern sowie ebenso als Vermieter. Das Buchungssystem und Channelmanagement ist sehr flexibel und hat sehr viele Möglichkeiten das System für die eigenen Bedürfnisse zu konfigurieren. Die Automatisierung von wichtigen Prozessen und Abläufen und der Kommunikation mit den Feriengästen wird sehr vereinfacht und ermöglicht Unternehmenswachstum und Zeiteinsparungen.
CONSDie vielen Möglichkeiten führen dazu, das man aufpassen muss sich nicht in den Möglichkeiten zu verlieren. Eigentlich ein Vorteil, aber es kann dazu führen das man den roten Faden verlieren kann.
Reason for choosing Beds24
Leistungsfähigkeit, Preis/Leistungsverhältnis, in der Lage komplexe Ratenstrukturen abzubilden.
Reasons for switching to Beds24
Geschäftsentwicklung und Steigerung der Leistungsfähigkeit.
Carlo
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Smart and complete
The perfect solution to manage hotels and residences. Very good, smart, and easy to use. Complete for a good price.
PROSVery smart and not heavy to use and works everywhere.
CONSOnly English support. I would like something sone one speaking my main language Italian or Portuguese.
Reason for choosing Beds24
Smart use and light interface.
David
Leisure, Travel & Tourism, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Best channel manager
Beds24 is not just a channel manager, but we use it for this purpose for many years. They maintain their part of the software continuously and they update their endpoints all the time. The customer service is fast to reply and react and they are always very helpful.
PROSAll possible channels are supported. The few ones that are not, can be worked around using their general iCAL import/export functions. Everything is easily configurable. Highly customizable widgets can be easily embedded in any webpage. Good documentation for every feature. High availability.
CONSThe administration user interface is sometimes a bit difficult. But the setup on these pages are usually a one-time thing, so this is not a real problem for most admins.
Žiga
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great service, amazing support
Fantastic. amazing.
PROSIt helps sell our apartments in Piran with ease, allows integrations with Wordpress, Stripe for payments and the channel managment has not let us down once. In 5 years of usage, we never had overbookings, any errors in pricing.
CONSAnything that seemed hard to implement, the support team assisted instantly, with short explanations not having to read through endless manuals.
Reason for choosing Beds24
Offered a full featured free trial, so there were no risks involved. Apparently these people knew what they were offering.
Mark
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Challenging to get up-and-running -- but worth it.
Somewhat difficult to get up and running, but now thrilled to have such a capable platform to automate many time consuming processes.
PROSThe application has amazing functionality and I understand the massive effort to build such an application, to maintain it, and to coach people on usage. The direct support calls, were of immense help in getting my property set up and all the auto actions to save me time and frustration.
CONSIt's the overall high level of functionality that creates the obstacle for new users to get the business application set up. However, low cost direct training and support is available which solved this obstacle. The interface is dated and many important processes are not intuitive. However, with the complexity of what the application achieves it hard to imagine how to make it much more intuitive. Therefore the critical value of the direct support meetings.
TIm
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
5-star service, 5-star support
Its fairly complex to set up but this is because it does a lot and allows the user to configure everything you could possibly want to. As we come up with new innovative ideas for our sales operation, we find the Beds24 solution is already set up to handle them! A special mention too for the support team who are prompt, courteous and know their product very well. No irrelevant cut and paste responses from this team!
CONSIts a very minor point but the support management system doesnt work as well if you reply direct from the email it sends - you need to log in and reply in the ticketing system. Also adding images to support issues is cumbersome.
Yury
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Excellent soft
Excellent functionality, flexibility and stability! Chanel Manager did not let you down - this is very important in the hospitality industry (who knows and understands what I mean)
CONSIn the beginning it is difficult to figure it out on your own, but as a reward - flexibility and functionality!
Pascale
Commercial Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Beds 24 : very powerful and flexible software.
What ever you want to set up, you will be able to do it. The customer service is always here to help. Whatever is the subject of your question. This answer will be there a few hours after you asked it. Suggestions to improve the software : I made one A dew hours it was done ! With thanks for my good idea The price is really lox compared to the other channel manager with numerous functions you will not be able to find in any other software.
CONSThé old interface. Support only in English or german
Youri
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great piece of online software + everything around it
Beds24 has helped us a lot to work more efficient. In 7 years of using different PMS and channel managers Beds24 has been the best by far.
PROS- A lot of funtions - Very fast customer service - Extensive wiki where you can find almost everything - They keep getting better all the time
CONSI am obligated to leave 40 characters here but honestly don't have any con.
Sukomal
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
Best Basic channel manager for small properties
Good experience
PROSThe Booking grid is an effective tool to manage bookings and inventory
CONSThe integration problem can be a little tedious as you have to go through the online manual for any troubleshooting
Gurbia
Leisure, Travel & Tourism, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Very happy with software and customer service
Beds24 have helped with syncing my calendars across all portals and managing my reservations together on one platform at a price which is great value for money.
PROSAfter reading the support documents and using the setup wizard the software becomes easy to use. I have tried other software and in comparison, Beds24 is very complete, especially the booking engine which can be adapted to individual needs. The channel manager connection is also excellent.
CONSAt the moment there is nothing I dislike about the software. There is some time needed initially to learn how it all works, however the support team are excellent and very quick at responding if you have any doubts.
Sylvain
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Switched from my previous channel manager to Beds24
Very pleased
PROSThe customer service and online/Zoom support is second to none. At first it is not easy to navigate by yourself, I decided to use the 30 minutes free tuition and then a paid hour. The best return on investment I have made in a long time. The gentleman was extremely professional, knowledgeable and very pleasant. I now have all my properties up and running on Airbnb, booking.com and the other guys. Thank you
CONSNothing to complain about, as said above before the tuition it is not very intuitive (no channel manager is) but after the tuition it is very easy to use
Dirk
Hospitality, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Super reponsive Customer Service
Full functionality, API, customer service
CONSUI a bit "old fashioned", rates are very flexible -> rate plans should be added, though.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Everything you need
Great capabilities, covers everything you need managing a vacarion rental.
CONSNothing! It's just a very good system and improving every day.