All RateTiger Reviews
1-25 of 37 Reviews
Sort by
Alankar
Verified reviewer
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Ratetiger - Ease of distribution & Excellent support team
My overall experience with Ratetiger is great.Support team , Sales team are the main USP of this software.Single window operation is must tool when you compare to other similar product.Pricing is the one issue which they can work out specially with long standing client - mainly in price sensitive market like Dubai.
PROSBest part of the software is customer support , wherever you stuck just drop an email to support team & they make sure query resolved.Its single window use for inventory , rate , stop sale , LOS is USP. We are using them since last 06 years and keep recommending to our peers as well.This software is very user friendly , which comes so handy during training session with new staff.
CONSPricing - Mainly for long time associate they should reduce pricing or try to add new features like Live OS or revenue management tool without any charges.
Reason for choosing RateTiger
Single Window operation .
Vendor Response
Dear Alankar, Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Manage Your Inventory
Ratetiger Suite facilitate the process of the booking and connectivity to the third party channels , Which impact positivily direct on the customer satisfaction and increase in the same time the productivity and reduce waste times and concentrate in the real business .
PROSThe Software of ratetiger make the life easy in regards of controlling the inventory , price , rate shopper ,price analysis and morover managing rates , the software easy to use and integration process with suppliers and the system is very efficient and easy . There are many features available in the software that enables you to easily control the product you sell and get seameless Experience .
CONSThe features of the software are very efficient and professional , we were able to connect the system to the booking engine very easily plus ability to connect with the most metasearch sites , and even guest experience sites as well.
Reason for choosing RateTiger
we choose ratetiger suite as the provide quality customer service , many features in one softeare and in the same time very reasonable and competative prices .
Vendor Response
Dear Patron, We would like to thank you for your review and rating. Its our privilege and pleasure to have received such positive inputs. Your feedback encourages us to work harder and continue to provide you with world-class products and support. We look forward to our continued association in the coming years. Have a great day! Best regards, Team RateTiger
Replied May 2021
Sandeep
Verified reviewer
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Overbooking, rude staff, do not use.
Overbooking, staff very rude, management not responsive. Do not make this mistake.
PROSCheap, but you pay peanuts, you get monkeys like these guys.
CONSOverbooking, rude staff, non responsive management
Reasons for switching to RateTiger
Cost. It was a mistake, should not have done it.
Jani
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Awesome
Our main benefit is that all the rate changes we do can be handled and delivered via RateTiger, so we don't need to worry about rate parity.
PROSFrom my point of view RateTiger is intuitive and easy to use. I am able to manage each channel separately or all together and it is pretty simple to do so.
CONSWe set up RateTiger for the new property during October 201 and mostly the set up is pretty simple, we encountered some challenges. How ever, these challenges were mostly in OTAs end, not RateTiger's (ant nothing major, just some restrictions in OTA's end for room amounts and room type names).
Reason for choosing RateTiger
Our experience with RateTiger earlier in previous hotels, we knew the product and there was no reason to switch.
Vendor Response
Dear Jani, Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Great tool for a good price
Easy to use product, helps to reduce daily workload a lot.
PROSImplementation was well planned, took a bit longer than scheduled. Support is fast and effective Very small downtime and errors
CONSSupport was a bit inconsistent in the beginning. I have asked for a dedicated support person, since than it is working perfectly fine.
Reason for choosing RateTiger
Cost-quality ratio was best. Also RateTiger does connect to a lot of channels you may not even aware about yet.
Reasons for switching to RateTiger
Cost
Vendor Response
Hi Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied June 2022
Bojan
Verified reviewer
Outsourcing/Offshoring, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great compset rate checking tool!
Great. A great rate monitoring software.
PROSI have used Rate Tiger for over 2 years, before the company I worked for switched to a competitor software. As a Revenue Manager it was important to have an up to date daily overview of your compset pricing which is what Rate Tiger has been prioviding without a fault on a daily basis. I used the daily rate tiger reports as the basis for setting the hotel pricing strategy along with the pick up trends and other market information. This tool simply makes your life easier as you do not have to check day by day the competitor pricing, multiply this by 7 or 8 direct comeptitors etc. Simply a lifesaver.
CONSSometimes the rate infor wasn't up to date or available for some properties, prompting an error message. Overall no major issues to report.
Reasons for switching to RateTiger
Top Management/Corporate decision.
Vendor Response
Dear Bojan Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
Anas
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Very Smooth transitions.
To start with, the representatives are really helpful and hardworking with regards to training and finding solutions, especially [SENSITIVE CONTENT HIDDEN] and her team. I am very happy to work with the company Rate Tiger and will continue to provide valuable feedback whenever needed.
CONSI guess we would love to have more automated services rather than allocating the rates to each sub room categories.
Reasons for switching to RateTiger
Product quality.
Vendor Response
Dear Anas, We would like to thank you for your review and rating. Its our privilege and pleasure to have received such positive inputs. Your feedback encourages us to work harder and continue to provide you with world-class products and support. We look forward to our continued association in the coming years. Have a great day! Best regards, Team RateTiger
Replied May 2021
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Amazing user friendly product
I had a very good experience with Rate Tiger for the past three years. Rate Tiger Team is very helpful for Training and service.
PROSRate Tiger make the management happy in regards of controlling the room inventory , maintaining rates, price analysis. The software is very user friendly .
CONSNothing really in every aspect from Software to service. It also helped us to connect with GDS.
Reason for choosing RateTiger
Rate Tiger provided quality customer service and better software with reasonable and competitive prices.
Vendor Response
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied June 2022
Claudia
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great System for a busy Revenue Manager
Our Hotel is connected with the majority of travel agencies in less than 2 days, the connection is fast and therefore every channel has the most updated availability
PROSits a very easy system to learn and to use, which is very important when you have limited time on a daily basis. mapping is extremely easy, in half a day you are connected with more than one agency. Also, very important is the efficiency of the customer service!!
CONSI honestly like the whole system, there is no function that I least like
Vendor Response
Dear Claudia Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
francisco
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
performance sometimes is bad
this software meets my need
PROSfunctionality, easy use, easy acces, fast,
CONSsometimes the performance is bad, failure
Reason for choosing RateTiger
yes, functionality
Vendor Response
Dear Francisco, Thanks for sharing your review and rating for RateTiger - we really appreciate your honest feedback. We have taken note of certain update failure issues that you have experienced. We take connectivity very seriously and invest a lot in ensuring all our channel connections are up to date. However there are times when channels make certain tweaks at their end, which are not notified to us, due to which the updates do not flow seamlessly. Given this dependency on third party sales channels, we are sometimes unable to deliver the updates in real-time as is expected, and hence the failover. Having said that, we will surely work on this further to plug any potential gaps to offer you our best service. Wishing you and your team a very happy festive season ahead! Best regards, Team RateTiger
Replied December 2019
Sherif
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Amazing tool but requires to be more user friendly
It is good but I wouldn't recommend it to friends unless they fix this rate weights issue.
PROSIt has a lot of features and flexibility to apply many setup requests
CONS1- I have to repeat all the rate weights setup for any new channel that I have to connect to Rate tiger. Since I - manage a group of hotels, each hotel has around 10 room types, in addition to single and 3rd and Quad occupancy for each room time, it became having a new channel on board is like killing me times because I have to repeat setting up the rate weights for all these hotels and room types again. I used other channel managers like Rate Gain and Site Minder in previous hotels companies and the connecting process was much easier than this, it is only one time configeration on the channel manager and is applicable to any new channel that we connect, all i do is the room type mapping for any new channel and that is it! 2- there are some channels that requires a specific complicated way to setup theri rate weights like TBO and Expedia, we didn't know that until we referred back to support team and advised us this issue and then asked us to do illogical calculation to have such channels on board, so this system really is not user friendly.
Reason for choosing RateTiger
I joined my hotel company and they were already having Rate Tiger.
Reasons for switching to RateTiger
I worked for another hotels company
Vendor Response
Dear Sherif, Thanks for your kind review. Rest assured, we've taken note of your feedback. We are glad to know you like RateTiger and we would further work on to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
Fredrik
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
RateTiger is good but could need some improvements
Like I wrote we like the program very much but Think that it would be even better if Everything worked more frequently withour errors.
PROSIt's quite easy to manage and use, it saves a lot of time to manage all channels in one click. Good support
CONSThere is a lot of errors over the years, often we need to Contact support though the reservations, cancellations and modifications doesn't Always come to our e-mail. Some reservations isn't delievered at all and it's very frustrating with downtime… The support is good but sometimes too fast, now I've fixed Skype so now it's easier to handle.
Reason for choosing RateTiger
More cheaper
Vendor Response
Dear Fredrik, Thanks for your review and rating. We really appreciate your feedback. I am glad that you are not connected to our support via Skype for quicker resolution of issues and we hope that things will only get better. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
Terrence
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed December 2019
Comments
I had a very good experience with RT across two companies for the past years. However, the customer / product services provided by your side are not as good as before, on responsibility, stability as well as on product knowledge. Especially when the first time I used your GDS service, it was a total mass and chaos.
PROSConvenient & Pricing Support (before)
CONSStability & support (nowadays)
Vendor Response
Dear Terrence, Thanks for sharing your feedback. We continue to invest in building our channel connections to offer new distribution services and also parallely train our teams to be able to offer you the support you need. We are sorry that you found some gaps in our services - we are looking into this on priority and assure you that we will make up for this. We thank you for putting your trust in us and giving us a chance to be your connectivity provider. Kindly allow us to look into the matter and revert to you with how we can improve our services. Best regards, Team RateTiger
Replied December 2019
Luz
Hospitality, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Great Product - Easy to use
In general, the experience was very good, but they could update it to make it even more friendly and compete with others.
PROSThe system is very friendly and easy to use
CONSIt would help a lot if technical support had offices in Mexico or 24 hours a day since in emergencies you always have to wait for Indian time
Reason for choosing RateTiger
The benefits were more and the system was friendlier
Reasons for switching to RateTiger
The benefits and ease of connecting with new accounts were more
Vendor Response
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied May 2022
Umesh
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Best Channel Manager for Non-Hoteliers Professional
RateTiger, powered by LiveOs, is designed very strategically and it helps even non-hoteliers to optimize their distribution channels effectively. RateTiger Channel Manager and its related products are very efficient for hoteliers and revenue management teams as they can manage online channels in just a few clicks. I am very happy with the product & support and highly recommend other hotels in the region to use it.
PROSSmart Filled Area and Mobile App LIVEOS.
CONS1. When you login, system shows that you have been connected other place. You must show last login and active session for account to know where & who logged-in. As a property, I feel unsafe in this system about login process. 2. If you create secondary user in system, you can't hide System Setting Option. You can only hide Widgets BUT not Settings which is quite unsafe again. Before I have raised a Question why there is no Password reset option then it was added in login page. eRevMax is International company and they need to work more in providing safe and secure login process.
Reason for choosing RateTiger
1. My friend started and he advised that it looks better. 2. Indian Sales and Support. 3. Pricing. 4. Smooth Invoicing and Negotiated contract period.
Reasons for switching to RateTiger
Bad support and service from them. System is not user friendly.
Vendor Response
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied June 2022
scott
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
The right mix of all online products
Rate Tiger for Wolcott Hotel NYC combines all the necessary parts of an online presence that is needed in today competitive market.
CONSMeta, i hate meta so not prodcut can make me like the process of giving away money. But RateTiger makes it easy to use the Meta tools.
Reason for choosing RateTiger
A live person answers questions 24/7/365.
Vendor Response
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied June 2022
Dewa
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Good Channel Manager as I know
I am happy to work with Rate tiger because when we have little bit problem their supporting team always respond immediately
PROSEasy, simple and accurate for Channel manager system
CONSSimple and accurate report for room production
Reason for choosing RateTiger
because while we join with rate tiger we can more easy to organize for everything less job and of course we can increase our room production
Vendor Response
Dear Dewa, Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
jestin jose
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2019
pretty good
it was not bad
PROSuser friendly and accurate user friendly and accurate user friendly and accurate user friendly and accurate
CONSThey have to ensure that enough training is given to hotel staff.
Vendor Response
Dear Jestin Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
Bennett Dwommoh
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Very Esy Interface
Channel Management. I no longer have to use individual extranet like previously
PROSVery easy interface to use. No complications at all. support team is very proactive
CONSthe mobile interface could be better in usage
Vendor Response
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied June 2022
Jörgen
Hospitality, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Good channel manager
All in all, very satisfied with the experience, we haven't had any major outages and on the few occasions when something fails (like delivery of a reservation) you always get an error report by mail so nothing is missed.
PROSGreat channel manager that works well both for uploading rates & inventory as well as downloading reservations. Integrates well with our PMS which allows for easy updates for all connected channels.
CONSSome elements of the admin system are very slow, which can make setting up a new rate code quite tedious. However, once that is done it runs smoothly.
Vendor Response
Hi Jörgen Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied June 2022
Gaurav
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Outstanding
Have been using the software for over 5 years. It’s a wonderful software , really easy to train staff on. Helps with rate management, analytical data helps a lot.
CONSNothing. The software is brilliant, can’t fault it
Vendor Response
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied May 2022
abdel fattah
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Palm Plaza
Good
PROSeasy to use , desing , support , fast login
CONSmapping is hard in the bigininig , configuration also
Vendor Response
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied June 2022
Izzo
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
sometimes good, most of the time negative
don't know, when it works we appreciate the fact that you can update quickly all websites availability and rates
CONSwe have to check all websites everytime and we alwsays find mistakes both for availability and rates, seems it is good but not for our needs
Vendor Response
Dear Luigi Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger
Replied December 2019
Isa
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great Customer Support
Great user surface and customer support.
CONSGlitches and errors in transmission for MLOS etc
Vendor Response
Hi Isa Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied June 2022
Irene
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Easy to use
PROS
easy to use, good overview via the dash board
CONSall features are very good, we have nothing to complain about
Reason for choosing RateTiger
price and functionality
Vendor Response
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
Replied May 2022