All Visitor Reviews
1-23 of 23 Reviews
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Angie
Verified reviewer
Gambling & Casinos, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
incredible system easy to manage
I have a more organized data integration and controlled monitoring without being able to forget visitors or reservations I have for my accommodation
PROSIt has a control panel that has been very easy to learn to use, with the app on my cell phone I can manage my work from anywhere, having real-time monitoring of visitors. Its price is economical because its value is for the whole year without having to pay a high monthly fee, I really like its price and quality
CONSI have not had any functional problems or any other type of problem. To my satisfaction, everything has been fabulous.
Manuel
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Der Wechsel zu Visitor war eine gute Entscheidung!
Mein Gesamteindruck von Visitor ist rundweg gut. Bestimmt gibt es noch Verbesserungsmöglichkeiten da und dort, aber Visitor überzeugt mich in Optik, Übersichtlichkeit, Bedienungsfreundlichkeit, Preis/Leistungsverhältnis, und der freundlichen, umfangreichen und professionellen Betreuung bei Fragen
PROS-Mir gefällt an Visitor sehr gut, dass ich die Preise jederzeit selber und unkompliziert ändern kann, und diese dann automatisch auch an die diversen Buchungsplatformen (booking.com usw.) übermittelt werden. - Ich brauche kein backup zu machen um meine Buchungen zu sichern, um sie bei Verlust wiederherstellen zu können - Am besten gefällt mir die wirklich sehr professionelle, engagierte, und persönliche Betreuung bei Fragen! Das ist wirklich einzigartig!
CONS-Die online-Buchung auf der Website könnte durch einen übersichtlichen Kalender ergänzt werden. - Bei Buchungen mit Frühstück muss ich dieses noch manuell hinzufügen, und vom System hochrechnen lassen - für nach alter individuell einstellbaren Kinderpreisen wäre ich ebenfalls sehr dankbar.
Reasons for switching to Visitor
Ich fand Lodgit Desk auch sehr einfach in der Bedienung. Sehr Übersichtlich und mit vielen Funktionen. Grund für den Wechsel waren für mich - Dass bei Visitor auch der Chanelmanager integriert ist - Die möglichkeit, jederzeit unkompliziert die Preise anzupassen wenn nötig
Niña Marie
Research, 1 employee
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
First Time User
I got so excited about using this website. I want to earn amazon gift cards. I tried to learn more about this website.
PROSI think the pros will be, this Capterra is really good for those visitors who wants to earn extra money. And Capterra is legit one earning website.
CONSMaybe the cons are, this website has a lots of thinks that visitors didn't know. I need to know & learn more about this website.
Vendor Response
Thanks for your feedback as a first-time user! Glad to hear you see the potential in Visitor. Appreciate your insights! - Raul
Replied October 2023
Ricard
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Mega Software kinderleicht zu bedienen
Die Kommunikation zwischen fein einzelnen Buchungsplattformen, ebenso das sperren der Zimmer direkt über die Software erspart einem viel Zeit und Arbeit.
CONSNichts, anfangs tut man sich etwas schwer doch nach einpaar Stunden ist’s Routine.
Reasons for switching to Visitor
Kein manuelles Sperren der Zimmer mehr nötig mit Visitor
Vendor Response
Thank you for sharing your thoughts! It's heartening to see that our software meets the needs of small accommodation owners. Your feedback on feature enhancements is noted, and we're on it. Grateful for your trust! - Raul
Replied October 2023
Davide
Verified reviewer
Accounting, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Amazing Product
I can't say enough good things about this hotel management software! It has truly transformed the way we run our hotel, making everything smoother and more efficient.First and foremost, the user interface is incredibly intuitive and user-friendly. Our staff members were able to learn the system quickly, which minimized training time and allowed us to get up and running in no time.One of the standout features of this software is its robust reservation management system. It's so easy to make, modify, or cancel reservations, and the system automatically updates room availability and pricing, saving us countless hours of manual work.The reporting and analytics tools are top-notch. We can easily track our occupancy rates, revenue, and guest preferences, allowing us to make informed decisions and maximize our profitability. The software also integrates seamlessly with our online booking platforms, streamlining the reservation process for both our guests and our staff.Customer support has been outstanding as well. Anytime we've had a question or issue, their responsive support team has been there to help, ensuring minimal downtime and a smooth operation.Overall, this hotel management software has been a game-changer for our business. It has improved our efficiency, enhanced the guest experience, and boosted our revenue. We couldn't be happier with our decision to implement it, and I highly recommend it to any hotelier looking to take their operations to the next level.
CONSThey can improve on visibility on social media.
Vendor Response
Thanks for the detailed feedback! It's fantastic to hear how our software has transformed your hotel operations and that you value its features and our support. We'll certainly look into enhancing our social media visibility. Your recommendation means a lot! - Raul
Replied October 2023
Marius
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Wechsel vom Wettbewerber nicht bereut
Alles in allem aber eine super Sache. Vor allem nicht in Englsich sondern deutsch
PROSAlles einfach zu bedienen. Support super und schnell. Kann es sehr empfehlen
CONSLeider gibts immer mal Probleme auf der App. Seite baut sehr langsam auf auf nem Apple Phone
Reason for choosing Visitor
Gesamtpaket hat gepasst und deutsch war wichtig als Benutzersprache
Reasons for switching to Visitor
Zu teuer und support nicht gut.
Vendor Response
Thank you for your review! Pleased to hear you're finding ease in using Visitor and value our support. We'll address the app issues on Apple phones. Appreciate the shoutout for our German version! - Raul
Replied October 2023
Silva
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Easy to use
Its a very useful tool, especially if they implement the features which are important for me. Im looking forward to see their development.
PROSI like the easy usability of the program. The functions are covering not more and less of what I need for an price which is an a range in which I finally did this step. Most important for me is the fact that stuff is automized which normally took a lot of time, such as emails for confirmations or changes of bookings. I'm not using the program long enough to give an insight of the increase in revenue but overall I feel like theres more movements in the new bookings.
CONSThe onboarding process was a bit stumbling, but finally everything worked the way it was supposed. It would be create if bookings could be imported automatically since its taking a long time to add all of them manually to the calendar, pls changes this for the future! Also I feel like the service with be even more helpful if numbers or bookings could be exported, for example the guest details or the booking details, im always just printing out the website itself.
Reason for choosing Visitor
Because it was a way easier to use and also cheaper
Vendor Response
Hello Silva, Thank you very much for the kind words! Best wishes, Katia
Replied May 2022
Md Masud
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Amazing business software
It is superb from the start. Good customer service. It is obvious that this business cares about what it does. If they promoted some of the features and apps they provide, I believe they would do much better.
PROSThe flexibility of the calendar's view. the analytics and reporting. Additionally, there are a ton of features I wish I had time to explore.
CONSI'd just like to be able to color-code my schedule according to the incoming channel. In this method, I would have instant visual proof that would show me where the reservations are coming from and would instantly show me how any particular offer is doing based on the channel. Even better would be if the reservation included a note indicating which promotion was applied.
Vendor Response
Thanks for sharing your insights! It's fantastic to hear you're enjoying the calendar flexibility and the analytics provided. Your suggestion about color-coding reservations by channel is noted, and the idea for indicating promotions is valuable. We're always aiming to enhance, and feedback like yours guides us. Thrilled to hear our dedication shines through and that our customer service stands out. We'll consider highlighting our features more. Your support is greatly appreciated! - Raul
Replied October 2023
Cristina
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Matching with my needs
Overall, it is exactly the type of software which we need for our size.
PROSAs a small accommodation, a Hotel software is a very helpful thing. We were looking for one which provides all the needs for our size by being inexpensive at the same time.
CONSSome features are missing, but it seems like they already work to implement them.
Reason for choosing Visitor
It's cheaper and easier to use.
Vendor Response
Hello Cristina, Thank you very much for the kind words! Best wishes, Katia
Replied May 2022
Sabine
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Sehr zufrieden
Ich fühle mich ernst genommen da ich in vielen Sachen kein Profi bin , kann alles fragen egal welches Anliegen, es ist mir wichtig ein persönlichen ansprechpartner habe.
PROS1. Persönliche Kontakt 2. Super komentente Mitarbeiter 3. für alle gibt es eine lösung 4.man wird sofort ernst genommen bei jeder Hilfe 5. das ganze System, Dachboard,6. der Preis ist voll okey
CONSbei Online Buchbar - die Kinder noch nicht eintragen kann , das das Unternehmen kein Sitz in Österreich hat,
Reasons for switching to Visitor
Die Übersichtlichkeit des Kalenders, die Buchungseintagungen sind super
May
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Money Savvy Software
All in all, it’s inexpensive and easy to use and gives justice to what it should do. Perfect software for small accommodations.
PROSThe price is relatively cheaper than other similar applications. Easy to navigate and features are displayed in a systematic way. It is very helpful for owners of small accommodation. Its functionalities make the tasks easier to accomplish.
CONSSome features could have been improved but it would be probably evident once the application is fully established.
Vendor Response
Thank you for your review! I'm glad our software is beneficial and affordable for small accommodation owners. We value your feedback on improvements and will strive to enhance our features. Many thanks for your support! - Raul
Replied October 2023
Tassja
Hospitality, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Visitor Buchungssoftware
Ich habe die Visitor als ein sehr Kundenorientiertes Unternehmen kennengelernt. Sehr angenehm finde ich den Support, der sich stets meiner Wünsche, Verbesserungsvorschläge und Probleme sehr zeitnah annimmt.
PROSEinfache und benutzerfreundliche Bedienung. Es ist eine große Erleichterung für mich, die Buchungen, die von den externen Buchungsportalen, wie z.B. Booking.com und Expedia nicht mehr selber verwalten zu müssen. Auch die Visitor Buchungsseite, die auf unserer Homepage eingebunden wurde, kommt bei meinen Gästen gut an und erleichtert den täglichen Ablauf. Dadurch spare ich jeden Tag Zeit.
CONSEs wäre wünschenswert, wenn man zukünftig auch Rechnungen erstellen könnte. Der automatische Versand der Buchungsbestätigungen an unsere Kunden sollte noch verbessert werden, da einige Buchungsbestätigungen nicht bei meinen Kunden ankommen.
Reason for choosing Visitor
Die einfache Bedienung, das gute Preis/Leistungsverhältnis und die kompetenten und sehr freundlichen Mitarbeiter haben mir die Entscheidung zu Gunsten von Visitor leicht gemacht. Sehr gut finde ich es, dass Visitor ein regionales Unternehmen ist, das ich gerne unterstütze.
Vendor Response
Thanks for your review! I'm pleased Visitor eases your booking management and that our homepage integration is a hit. We'll certainly address the invoice and confirmation issues you highlighted. Grateful for your feedback and glad our support meets your expectations! - Raul
Replied October 2023
Holger
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Ausbaufähig
Guter überblick schneller Support Darstellung
CONSBei der Funktion Rechnungen kann man Namen und Zusätze nicht ändernStornos anders behandeln
Vendor Response
Thank you for your insights! It's wonderful to hear that our personal touch in support and the evolution of Visitor benefits your business. We acknowledge the areas needing improvement and are committed to refining them. Delighted that your booking process is smoother and that direct bookings have surged. Your feedback is invaluable! - Raul
Replied October 2023
Ute
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Tolle Software für Kleine Unternehmen
Unser Buchungsprozess ist deutlich einfacher und schneller geworden. Die Direktbuchungen über unsere Hombepage haben stark zugenommen. Insgesammt eine sehr positive Entwicklung.
PROSVisitor zeichnet sich vor allem dadurch aus, dass der Support sehr persönlich und direkt erfolgt. Visitor entwickelt sich stetig weiter und man hat tatsächlich guten Einfluss auf Änderungen die für den eigenen Betrieb wichtig sind.
CONSEs gibt einige Features, die noch in der Entwicklung sind und von daher noch nicht voll nutzbar umbesetzt wurden. Die Berichterstattung hat noch Mängel wie auch die Lösung des Rechnungswesens.
Vendor Response
Thank you for your insights! It's wonderful to hear that our personal touch in support and the evolution of Visitor benefits your business. We acknowledge the areas needing improvement and are committed to refining them. Delighted that your booking process is smoother and that direct bookings have surged. Your feedback is invaluable! - Raul
Replied October 2023
Stefanie
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Rundumpaket
Rundumpaket
PROS-der schnelle und freundliche Support!-selbst schnell Einstellungen vornehmen können!
CONSBei den Kalenderfunktionen etwas langsam.
Reasons for switching to Visitor
-Preiserhöhung -Support unpersönlich
Vendor Response
Thanks for the feedback! Glad you appreciate our support. Noted on the calendar speed. We're on it! - Raul
Replied October 2023
Moritz
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Toller Service zum super Preis
Sehr überschauliche und einfache Beidienung machen Visitor zur Software meiner Wahl! Änderungen lassen sich mit ein paar Klicks sofort umsetzen und die optische Aufmachung ist einfach Klasse.Sollten bei der Einrichtung oder ersten Bedienung fragen aufkommen so hat man immer einen direkten Anpsrechpartner, der einen „An die Hand nimmt“ und gemeinsam nach einer Lösung sucht. ein absoluter Mehrwert für unser Haus und das zu einem sehr fairen Preis!
CONSBedienung über mein altes Android Smartphone nicht optimal. Über PC und Tablet einwandfrei
Vendor Response
Thank you for your review! Thrilled to hear you find Visitor user-friendly and value the visual presentation. It's our priority to offer responsive support, so I'm glad our team has been there to assist you. We'll definitely look into improving the experience on older Android devices. Appreciate you highlighting the strengths and areas for improvement! - Raul
Replied October 2023
Sabine
Hospitality, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Meine Erfahrungen mit Visitor App
gute und übersichtliche Handhabung ; schnelle Erreichbarkeit des Services
CONSzur Zeit sind noch nicht alle Funktionen technisch ausgereift
Vendor Response
Thanks for sharing your experience! I'm glad you find Visitor clear and accessible. We're working on refining all functions. Appreciate your feedback! - Raul
Replied October 2023
Johanna
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Tolles Produkt
Es erleichtert die Synchronisation der Kanäle sehr & hat eine sehr bedienerfreundliche Anwednung
PROSSehr benutzerfrundliches Produkt Synchronsiation der Buchungen
CONSmanchmal hakt es beim Speichern von Daten, dass man es mehrmals machen muss Gewisse Funktionen sollten noch ausgebaut werden, zB Ortstaxe auf der Rechnung
Reason for choosing Visitor
Synchronisation der BuchungenDigitalisierung
Vendor Response
Thanks for your feedback! I'm pleased you find our synchronization and user-friendliness valuable. We'll address the saving issue and consider expanding functions like the local tax. Appreciate your insights! - Raul
Replied October 2023
Ariel
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Bewertung von Ariel Harangi
Vereinfacht die Überschaubarkeit von mehreren Buchungsportalen.
CONSKeine möglichkeit zur eigene Farbauswahl für verschiedene Buchungen.
Thomas
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Für kleinere Unternehmen eine einfache und flexible Lösung.
Mein Gesamteindruck von Visitor ist gut. Man wird immer auf Stand gehalten was die Supportanfragen angeht und es ist persönlich.
PROSMir gefällt an Visitor am Besten der persönliche Support. Die Ansprechpartner sind bekannt, antworten in kurzer Zeit und man landet nicht an einer Hotline.
CONSDer einzige kleine Nachteil ist das wir bei den Verfügbarkeiten "Zimmer" stehen haben und es nicht "Betten" heisst.
Paul
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
super
sehr freundlich und hilfsbereit
PROSbenutze freundlich und immer da wenn etwas ist immer erreichbar
CONSes gibt keine Nachteile es ist sehr gut aufgebaut und sehr logisch . kann jede benutzen.
Reason for choosing Visitor
Sehr freundlich und jede zeit erreichbar.
Vendor Response
Thank you for the positive review! Delighted to hear you find our system user-friendly and logical. Your kind words about its structure and our helpfulness are much appreciated! - Raul
Replied October 2023
Werner
Hospitality, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Visitor: Simpel und effektiv
Immer wieder gerne.
PROSEs gibt keine Übernachtungen mehr. Super um mehrere Buchungsplattformen zu managen. Support freundlich und schnell.
CONSDa gibt es eigentlich nichts zu meckern. Handy app statt Web App wäre vielleicht nett.
Reason for choosing Visitor
Günstiger, toller Support.
Vendor Response
Thanks for your feedback! I'm glad to hear that Visitor effectively manages your booking platforms and that you're satisfied with our support. We'll take your suggestion about a mobile app into consideration. Delighted to have you on board! - Raul
Replied October 2023
Stefanie
Leisure, Travel & Tourism, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Passgenaue Hotelsoftware
Sehr gut. Kann nur weiterempfohlen werden
PROSEinfache Menüführung, Übersichtlich, Responsibel,
CONSTeilweise versteckte Einstellungsmöglichkeiten. Der Support hilft aber immer und sehr schnell