All Adventure Office Reviews
1-25 of 33 Reviews
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Molly
Verified reviewer
Recreational Facilities and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Hugely robust and customizable, and always improving.
These guys are all really nice, patient and helpful! Even with their substantial I have never once felt like they didn't have time to answer my dumb questions. And before we had even started building our system they invited me to join a seminar in Denver that they were bringing existing clients to so that I could start seeing it in action, and I met other users who I have stayed in contact with.
PROSWe went with this software because none of our trips, though routinely run on a daily or seasonal basis, are never one-size-fits-all so it was important to have the automation enough to allow people to place bookings online, but also remove all the automation so we could have more hands-on interaction with our clients after they placed a booking so that we could vet them and their ability to participate safely. This software helps us book and organize daily local full day and half day trips in Colorado as well as big mountain multi-week expeditions in Alaska and on all 7 continents, so that gives you a good idea of how robust and customizable the system is. I can run my Colorado program completely independently of the expedition business on the same platform, same database, totally side by side. We were able to set up the system to cater to the most intensive parts of our climbing programs and then set custom settings for the types of activities we run which require the least amount of hand-holding and let those bookings pile in! Support at AO has been totally phenomenal and helpful, and they understood that we were an outside the box organization for them, and they seemed to jump on the chance to use our needs as a tool to help them develop in new directions. If they can't make a feature request happen immediately, they are certainly open to putting the request into development when the busy season is past!
CONSThis system is not as simple to set up as the likes of Fare Harbor or other really nicely designed platforms, nor as aesthetically pleasing, but the ease of use was exactly what drove us away from Fare Harbor or similar. What is perhaps a con for some in this regard is a total plus for us. We needed customizable and comprehensive, and that's what we got with Adventure Office. I needed scheduling for my guides as well, which others couldn't provide. All of the functionality and ways to arrive at the same outcome in Adventure Office make it a lot to learn at first, but it makes the platform simply very good at what it does. There are a couple of things that the system does only moderately well, but those aspects will be developed into better modules I'm certain. Also, when first learning the system, it would be nice if support and the onboarding staff could start with helping new users and admin understand the overview of the various distribution channels (A nice feature), the possibility to link live to booking agents like Viator, and the overall structure of the system so that you understand what you're building when you build it. That would save some lengthy head scratching on the phone with support if I had picture in my head from the outset exactly what the information structure was (having a hard time describing this, but all I can say is I'm a visual learner and this system is very not visually intuitive and it takes a while to learn where everything is buried).
Reason for choosing Adventure Office
I'm sure I've forgotten a couple of platforms I demoed. We went with Adventure Office mostly because it included most of the features we required of our system. There were several VERY close seconds but they all were missing a key feature we really wanted, mostly being a guide scheduling module as well as everything else. Arctic Reservations were nearly the one we chose, but they didn't have scheduling capacity at the time of research.
Reasons for switching to Adventure Office
Civi was awful. Of course customizable, but every time we contacted out IT folks and asked if Civi could do some kind of function we were always told it would do that. But we needed to see the need for something and then request that it be built in Civi and pay for the time every time we wanted a feature developed. We just needed a platform that was already built and which did more than Civi could.
Dale
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Powerful and Flexible with Responsive Customer Support
It's a massive system that really demands a team effort within our company. Patience and calls to customer support are essential for success.
PROSIncredible customer support is the key that makes this complex system work as the primary engine of our company. Integrated reservations booking for lodging and activities as well as retail POS and resource management (not to mention digital waivers, General Ledger accounting, and more) can make the installation and administration difficult - but their Customer Support team is always responsive and knowledgeable.
CONSIt can be overwhelming when trying to figure out unfamiliar functions, modules, or fields - but Customer Support has always helped us figure out how to make things work the way we need.Connecting lodging units and activities to third-party agents such as AirBnB and Booking has been a struggle but continues to improve.
Reason for choosing Adventure Office
Every time we look for alternatives we wind up back at AdventureOffice because of its depth of features, customer support, and pricing.
Reasons for switching to Adventure Office
I was not involved in the decision made at the end of 2017.
Vendor Response
Thanks for the feedback, Dale! We love working with ya!
Replied May 2023
Mark
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2020
My opinion
I like the software. We got in early on in its development and they have been solving issues and changing design to accommodate all types of business. They're support is excellent. [SENSITIVE CONTENT HIDDEN] is awesome and is ready to help at any time. She understands the needs of the Guide and outfitting world.
PROSThe reports. It is easier to stay on top of things .
CONSScheduling on a daily bases. Having to set up inventory every year seems a bit cumbersome.
Reason for choosing Adventure Office
Recommended from a friend.
Nancy
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2022
Happy Customer
Adventure Office has been our online booking software for about 4 years. I have had good luck with Customer Service any time I need them and our customers advise that their online booking experience was easy and straightforward.
PROSI like the fact that customer correspondence stays organized in an easy way to locate. Once you learn the online booking flow, it is easy to use and make changes if necessary.
CONSWe don't use all the features that are available, so I have to tell my employees to just ignore a bunch of different options and focus on the ones that we use.
Reason for choosing Adventure Office
Adventure Office was very professional looking and the Staff was very down to earth, which made me feel comfortable asking questions about things that I didn't know anything about. It offered the functions that we needed and the price was fair.
Reasons for switching to Adventure Office
Peek had limitations that Adventure Office didn't. Splitting payments and online waivers being the top 2 reasons we switched
Vendor Response
Hey Nancy, thank you so much for your review! Can't wait to keep working with you! Good luck this season!
Replied May 2022
Crystal
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Adventure Office has made things so easy.
Used Arctic in the last and switched to Adventure Office and love it. The front end is extremely easy and fast for guests to book online. Back end offers so much from reports and operations I would be lost without it. Customer service is top notch and they care about their clients. Highly recommend.
CONSAt first the back end was a little daunting, click after click to create a reservation but once you learn all the extra options they end up being super helpful.
Reason for choosing Adventure Office
I liked that Adverure Office is small and family owned, operated. You won’t get better client supporter than with AO.
Reasons for switching to Adventure Office
Better pricing, easier for guests to book and general look of booking page on front end .
Vendor Response
Hey Crystal! Thank you so much for taking the time to leave us a review. It's been great working with you and we are looking forward to supporting you for years to come!
Replied May 2022
Mia
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Adventure Non-Profit Review
It is a bit pricey for what we sometimes feel we would like to pay, but it is a great resource with great customer service for when we are unable to problem solve on our own.
PROSI love that we can customize reservations, because we offer unique adventure experiences for people involved.
CONSOnly working in the back office makes it difficult to know what the experience is like for our customers in the front office and ease of use might be a bit compromised. It is also a complicated process to update and manage pay rates and to know what is seen from the front office.
Reason for choosing Adventure Office
Automated emails.
Reasons for switching to Adventure Office
Opportunity for use of software organization wide.
Vendor Response
Hey Mia! Thank you so much for your feedback. As with anything, we could schedule some time to go over all of the client-facing sides of AO as well as your rate plans. Just let us know in support. Thank you for being a great user of Adventure Office!
Replied May 2022
Scott
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
10 years and counting, couldn't run our business without it!
Adventure Office has been there for us, from on-boarding to accepting updates/changes today. We ALWAYS get return phone calls (assuming they didn't answer the phone) and emails in a timely manner. On any given day we can speak with a human that will help/address/solve any problem we've had over the last 10 years.
PROSWhat I like most of AO, for as long as I've been with them, is I can see yearly changes and upgrades and know that the fees I'm paying are going towards continual improvement in the software and service they provide me.
CONSInitially the user interface was lacking - about 3 years ago they when through and entire UI revamp and the software is now easier on eye and intuitive for new staff to learn.
Reason for choosing Adventure Office
#1 was a referral from another outfitter, second was speaking with [SENSITIVE CONTENT HIDDEN] on a couple of occasions - they were simply people I wanted to work with.
Reasons for switching to Adventure Office
We weren't seeing the kind of integration we needed to work with other software service provides we were working with to meet our marketing needs.
Tom
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Awesome partner
It’s been great. I can make changes from my phone, a tablet or anywhere I have the internet.
PROSIt is so flexible and adds to our image. With them we can accomplish a high level of professionalism without adding staff. Their customer support is top rate too. They are constantly developing new features to stay on top of their game.
CONSThere is a lot the system can do, so setup can be a bit confusing, but their staff is great about helping you through it.
Reason for choosing Adventure Office
It was better developed for my mix of services offered. The software worked for my business rather than making me adjust to fit theirs.
Jody
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Whitewater Rafting
I love Adventure Office and the support staff. They are an amazing group of people. If one cannot help me they are not afraid to move me up to the next level of support. This software is constantly growing and improving. We have many trip offerings making it is rather complicated to get through the set up, but if you are thoughtful and careful, it will serve you well.
PROSIt is user friendly making it easy to train new staff to check availability, make a reservation, take a payment, print reports and operate the point of sale. We are a whitewater rafting company in Colorado. I am a huge fan of the operations end of the program. I can maximize our boat capacity which maximizes our profits.
CONSThe point of sale works well and is easy to learn from the end user perspective. I wish it were faster! The set up is clunky and not very flexible. The POS reports are rather useless. We hoped to be able to track our inventory easier, but have stuck with our old system for now. I have no doubt this will improve over time.
Reason for choosing Adventure Office
AO had more of what we wanted. Our first reservation program was excellent at managing operations and rationing. AO was the closest we could find to meet the expectations we had. It has evolved to meet and often exceed those expectations. It brought us into the world of online reservations, which has been fantastic. We are able to do the same amount of work with fewer staff. There is always room for improvement and they are willing to listen to their customers requests and needs. We don't always get what we want, but we mostly do and often get more than what we asked for.
Reasons for switching to Adventure Office
The ability to get into the online reservation world.
Jessica
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Great Software
Not only are the owners great people, the entire team is super helpful and friendly... and most of them have actually worked in this business, so they understand your perspective so much better. No company is perfect, but they really strive to make the best product for their customers and make great improvements every year.
PROSThis software increased our revenue by a massive amount. Customers also love being able to book 24/7 on our website without having to talk to anyone. There are a lot of customizable features, so you can really make it work the best for your unique business.
CONSThe CRM could be better. We would love to run more promotional and diverse campaigns. Other software may have better website integration, however I can guarantee the backend features, customization and customer service don't compare.
Vendor Response
Thank you for taking the time to write this wonderful review! We love having you as a client of Adventure Office and I look forward to seeing how we can build features to best support you even better in the future!
Replied May 2022
Catherine
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Excellent customer service!
Over the past 2 years of using Adventure Office the customer service has been awesome! Specifically [SENSITIVE CONTENT HIDDEN] expertise in knowing how to effectively use the software program and to assist in setting up your specific company needs. She has gone over and above to make sure everything works properly and will have it fixed quickly if changes need to be made. Its invaluable knowing you can actually speak with someone knowable 7 days a week! Very impressed with Adventure Office and the great employees they have working for the company. Thank you very much for everyone's hard work! Catherine
PROSGreat source for keeping customer information history. Ease in being able to search and produce reports for just about anything you need within the stored data base. Perfect for compiling sales tax reports.
CONSIt can be challenging when changes to a reservation need to be made. I can be slow at times, but I work in a rural area and our internet isn't the best.
aubrey
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
adventure office review
very easy to navigate, tons of reporting options
CONSreports are confusing many times. I have to call to find something
Reason for choosing Adventure Office
web based, great tech support
Reasons for switching to Adventure Office
Resmark was outdated and slow
Vendor Response
Hey Aubrey! Thank you so much for taking the time to leave a review. It's great working with and supporting you!
Replied July 2022
Madi
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
simple to learn
The best part about this software is how easy it is to teach and learn in a short amount of time. The shopping cart set up makes this super easy.
CONSBusiness reports could use some improving to help with marketing and admin
Reasons for switching to Adventure Office
Better functionality
Nancy
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Adventure Office has great customer service!
I love the huge customer data base, managing reservations and selling them through the software. Adventure Office has always had amazing customer service!
CONSI think it's weird that you can't delete a customer out of the data base. Also I haven't found a way to manage inventory from add-ons yet. There's no "Quantity on hand" feature like most POS systems I've used. Also I have yet to find an easy way to print a trip roster or manifest. The only way I've seen to do it the print comes out very hard to read.
Vendor Response
Hey, Nancy! Thanks for taking the time to leave us a review! Your feedback is super valuable and helpful as we are always looking to grow the software in ways that make it more usable for our clients.
Replied July 2022
Mitch
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Working with AO
I have had a great overall experience with AO. I would recommend them to anyone who is looking for a booking software with excellent behind the scenes support.
PROSI have been with AO for several years. The support they provide is very good. They are always willing to try and fix the product over the phone but some issues we run into require more in depth changes as our industry continues to change.
CONSThe software as a whole is written for a general booking type. We have had to work with AO to get it more specific.
Vendor Response
Thanks, Mitch! The support team is our greatest strength, so it's good to hear you've had such a positive experience with them.
Replied July 2022
Logan
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great Software and Great Support Team
Overall it is a great software, and the support team is awesome.
PROSI enjoy that the software is very customizable and can handle all of our activity and rental inventory needs. The software support team is top notch, and is always there to help with any questions that come up.
CONSDue to the complexity of the software, which is also what makes it so great and gives us the customization that we need, the learning curve can be a bit high for new management staff. Although the learning curve can be high for the management staff, it is a very easy software for the sales staff and day to day operations staff to learn.
Beth
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Very Satisfied Customer
They are happy employees and take pride in making their system robust and useful for each type of business customer. Easy to communicate and work with. Responsive. Want to do the right thing for the customer, quickly and efficiently
PROSEase of use; ease of training; creative solutions, attentive, professional and responsive customer service
CONSCertain categorizations were used based on whether a next contact date reminder had been set, and our team didn't know this and wasn't using the "next contact date" feature, so our data was mis-identified for a time and required a programming work-around
Reason for choosing Adventure Office
Made our company more efficient and accurate
Julie
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2022
Review from a reservation creator
Overall it is user friendly once you have everything set up.
PROSIt is easy to make a contract and send it out. I can add on things simply and it looks neat when delivered to a client.
CONSAdding on a self registration is a bit difficult. There are many little things you can customize which is great, but also a lot to figure out.
Reason for choosing Adventure Office
There was a 3% fee and we didnt need a lot of different options. We primarily just use it for 2 things.
Vendor Response
Thank you for the review, Julie! We'd love to help you organize your registrations in an easier way. Our support team is here for you whenever you need us!
Replied July 2022
James
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best of the Beat for Tour Business
This is absolutely the best software to use. We at ccattours.com love it. I personally looked at 14 other platforms and this is the best out there. Ease of use, functionality, price and features for our back office and our customers far exceed the competitions software. I can't recommend them enough. The customer support team is always there when you need them. They deserve more than 5 stars.
PROSEase of use, functionality, price and features for our back office and our customers The customer support team is always there when you need them. They deserve more than 5 stars.
CONSSo robust that to use every feature will take some time to utilize.
Reasons for switching to Adventure Office
Nothing on the market at the same price point even comes close.
Vendor Response
More than 5 stars!! Thank you, James! We are so glad you joined up with Adventure Office! Looking forward to being your partner for many years to come.
Replied July 2022
Kathryn
Recreational Facilities and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great Customer Service
What sets them apart is their customer service and availability to answer questions and walk you through step by step. They are also willing to listen to customer needs and make adjustments to the software based on feedback.
PROSGoing from 0-100 in a seasonal business with a new software system can be intimidating, but the staff at AO was there for us every step of the way. They answered questions, customized features and ironed out the kinks.
CONSIt was not built specifically for our industry, so there were some reports and functions that we needed that didn’t exist, but their team found work arounds or custom built what we needed.
Andy
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Top Notch Customer Service
They are the best!
PROSThey are always innovating and they stay closely connected to their customers. Can't imagine ever entertaining other option other than Adventure Office.
CONSThey are always improving... A robust CRM piece would be nice.
Reason for choosing Adventure Office
Customer service
Vendor Response
Thank you, Andy! We love working with you guys. We'll take that feedback about adding more CRM functionality to the development team and see what our options might be!
Replied July 2022
Audrey
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great Company to work with
As a small business this makes our reporting to accounts and marketing easy. Jessie in customer support is amazing. Nothing is ever too much trouble for her to assist us with. Great team players.
PROSEase of use and ability to train our team on new system
CONSIntegration of results especially the waiver release forms.
Reason for choosing Adventure Office
Price and admin support.
Reasons for switching to Adventure Office
Other software is SO cmplex and rarely understand the needs of a reservation based attraction.
Kaylani
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
My review!
Amazing system set up to help users like me understand it. The helpdesk is more than helpful, attentive and quick to reply and help.
CONSSmall little kinks here and there. More updates are to be had but I can see they are already in the process of doing so.
Vendor Response
Thanks for such a positive review, Kaylani! We love having you as clients and are looking forward to supporting you for many years to come!
Replied May 2022
Douglas
Recreational Facilities and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed May 2022
Scheduling
The ease of seeing available/unavailable employees on a monthly calendar
CONSThe inability to conveniently generate useful reports regarding employee scheduling/work
Vendor Response
Hey Douglas, thanks for writing your review! We are very open to creating features that make your life easier and our development is by demand, meaning we try to grow our feature list in directions most beneficial to our clients. Let's get in touch and see what we can do for the reports you need.
Replied May 2022
Denise
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Nice and easy to use program
I love their customer service, they are always happy to help.
PROSSimple and user friendly and I really like their customer service, they are always willing to help.
CONSOnce in a while there is a glitch but other than that it's good.
Reason for choosing Adventure Office
User Friendly