All Avantio Reviews
1-25 of 103 Reviews
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Nick
Hospitality, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed December 2023
Avantio Review: Vacation Management Tool That Allows Growth.
Dominic
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
An honest assessment by an apartment company with 200 holiday and business apartments
About a year ago we looked around for a new VRMS/Chanel Manager all in one system. Avantio was shortlisted because, compared to its American competitors, it did not charge for every extra service - at least that was what was promised. We then held several Skype conferences with our former supplier, the competition and also avantio. Since we know after 10 years of experience in the industry how important it is that a chanel manager keeps his promises and doesn't take time out, we flew to valencia to avantio. The first impression was very impressive for my operational manager as well as for me as a young company boss. A young team led by an older fox and supervised by a family that owns avantio. We knew immediately that this could become our partner. Especially the fact that there are no hungry investors behind the company made us confident. We had already had the experience with the hungry investors with the former provider, the new version only became available to us if we had quintupled the commission payment, and even then we would not have received all the features. back to avantio - after our visit to valencia, we stayed cautious and first of all we connected four test apartments to the new system and stayed with our provider with the remaining 180 apartments. We let the testapartments run via the avantio chanel manager on some platforms like booking.com, airbnb etc. No we have been live for 6 months. We are really happy with the product! Dominic Hess Hitrental
PROS- Great API connection to all bigger portals with no downtime - Much better homepage design than our former provider - family owned company - provides all we need to have our apartments on an attractive homepage, on various plattforms, manage cleanings - Syspay as an integrated payment provider makes it very easy to charge your clients creit card with one click - harmony for automated email communication is great and reduces your workload - great support (always, Alexia is the best) - the guest area is a new development that will decrease our workload again, when the guests from around the world start to accept it as the main communication tool.
CONS- The loading speed of our homepage is partly not sufficient. avantio should make suggestions to the customer about image reduction and the like. - Statistics which are important for me as a manager could be improved. - the cooperation with pricelabs (pricing tool)and syspay(payment provider) is very good. but these two are the only ones that allow full functionality in cooperation with avantio. this dependency should be broken. Because in the end we chose avantio and not pricelabs. (Syspay was only listed as an example, the cooperation with them is really great. probably the best payment provider for hospitality operations on the market) - the pricing tool is not as good as it could be better
Nathália
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Review to Avantio
I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;
PROSI like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;
CONSI like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;
Vendor Response
Dear Nathalia, We appreciate receiving your review! We are glad to help your business. Please feel free to always share your feedback, thoughts, and your achievements with us.
Replied October 2023
Danijela
Commercial Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2023
Integrated applications, VRMS not suitable for all countries` fiscal needs
Property management fairly easy to do. We were not notified and found out through a meeting of different posibilities of integration with our own web site, rather than integrating a new, Avantio web site.Value for price is all in all good, but could be a lot more user friendly and applicable for using payment options for a variety of countries, like Croatia that has very strict laws.
PROSFull and correctly synchronized connection with many portals - minimum danger of overbooking. The integration was well organized, onboarding specialists available and very helpful, Avantio Academy very useful.
CONSPayment features missing for Croatia (strict laws demand certain aspects of payments to be perfectly executed).System upgrades/maintenance performed on Mondays, limits the use of Avantio when most needed after the weekend.Slow response - once clicked, takes several seconds for a new window to opet/pop up.No possibility to enter net prices of homeowner`s whose properties we manage - additioanl costs for software for issuing bills. Therefore, no way of creating financialy transparent documents from Avantio.
Reason for choosing Avantio
Upon research found it to be proffesional and trustworthy regarding synchronization. Found that quality companies of our branch in Croatia use it.
Reasons for switching to Avantio
Conectivity issues that led to many synchronization mistakes and losses for our company, lack of support.
Vendor Response
Hi Danijela, Thank you for your feedback. We continuously strive to make sure our product adapts best to each market, always taking into consideration your biggest needs and priorities. We are very glad to see that our software helps you in wide distribution with portals, we provide trustworthy and reliable connections. We would love to hear more in detail how we could support your business better. Please do not hesitate to reach out to us, our team is always available for you! We wish you great and continuous success together!
Replied March 2023
Carla
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Premium Software and client support
Highly satisfied and trust this Companh Avantio and a great bussiness partner in managing my bussiness
PROSfull integration and all features worked in Avantio , we are able to run and manage our company through Avantio software
CONSLiquidation forms presented to property owners could be more simplified and easier to interpretate
Reason for choosing Avantio
Best function
Vendor Response
Dear Carla, We appreciate your feedback! We are glad to help your business. Please feel free to always share your thoughts and achievements with us.
Replied October 2023
Liselore
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Using avantio
For me the the avantio payment is very interesting and a very useful tool, also operations is also a very good tool to use on a day to day basis.
CONSThe accounting part needs to be worked on but just heard that it’s the case so I am eager to see the final development .
Vendor Response
Dear Liselore, Thank you for this 5 star review. We are glad to help your business. Please feel free to always share your feedback, thoughts, and your achievements with us.
Replied October 2023
Alessandro
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Avantio Tap
Interface is really easy to use and very effective
CONSSometimes the integration with other partner is not so easy and need specialist collaboration
Vendor Response
Dear Alessandro, Thank you for this review. We are glad to help your business and we will take into account your feedback. Please feel free to always share your thoughts and your achievements with us.
Replied October 2023
Nuno
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Partnership
Great Partnership
PROSThe Customer Care experience and the quality of the team
CONSThe speed of new updates and the capacity to be in front of the Market
Vendor Response
Dear Nuno, We appreciate receiving your review! We are glad to help your business. Please feel free to always share your feedback, thoughts, and your achievements with us.
Replied October 2023
Eliana
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Value for money
Really easy to use. Integrating sistem with different chanels
CONSLack Quick assistance. It would be useful to have a contact Like on whatsapp to communicate
Vendor Response
Dear Eliana, We appreciate your feedback! We are glad to help your business. Please feel free to always share your thoughts and achievements with us.
Replied October 2023
Pedro
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Amazing software
Works really great in all of their assets: CM, PMS and booking system
CONSNothing to say about the program itself. Very solid overall
Vendor Response
Dear Pedro! We appreciate receiving your review! We are glad to help your business. Please feel free to always share your feedback, thoughts, and your achievements with us.
Replied October 2023
Lucienne
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
The Software we need !
Easy learning, easy managing and a very good team to deal with !
CONSAccountancy and cleaning tool which don’t d correspond to our needs
Vendor Response
Dear Lucienne, Thank you for your review. We are glad to help your business. Please feel free to always share your feedback, thoughts, and your achievements with us.
Replied October 2023
Bruno
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Key-resource for boosting results. Property managing made simple.
On structuring our business plan, which targeted to a very fast growth, getting a management system made specificaly for agencies that managed 3rd party properties was essential for us. The possibility of some taylor-made Avantio even more suitable, as well as its great technical solution to the integration of several sales channels, including all of the big4. Another critical issue that we detected in our research and confirmed in the years using Avantio is the clear Road Map that they have, constantly improving the product, both technically and with new features, always being available to listen to the customers needs. It is a very easy to use software, for whom ever in our company, both at the office or on-the-go. Any doubts can quite easily be clarified by the support team, either by email or by chat. It is a good investment.
PROSEasy of use. Channel manager integration. Calendar management.
CONSAccounting features not totally customized for Portugal. Some features not yet ready for Portugal (eg, border police statements,...). Insuficient differentiation of user-access with different profiles.
Vendor Response
Hello Bruno, Thank you for leaving us feedback on the Avantio vacation rental management software and services. Since your review, we're pleased to have this accounting integration in our RoadMap and available in the coming months! We're very focused on developing the software to ensure that it meets your needs both now and in the future and we're very pleased that you're happy with how it works now. We have recently grown our Support area, and so we're happy to hear that you are pleased with the service they provide. If you need anything, please don't hesitate to contact us, Kind regards, The Avantio Team.
Replied September 2018
Eduardo
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Great experience. And great job from Avantio
What I like most about this software is that it adapts perfectly to the needs of our company Livingtarifa. In addition, they are continuously improving, which adds a plus to the quality of the software, let's say you feel "protected" by them. In the area of tourist rentals everything has changed, especially with the introduction in the market of small businesses like ours. Avantio has taken all this into consideration covering all needs both at the level of apartment rental management and with large operators such as Booking or Airbnb.
PROSIt is an intuitive software from the first moment. It is very easy to configure templates that automate processes with reservations. The interaction of the web with the reservation system is exceptionally good. The interaction of the channel mannager with other tour operators is very successful.
CONSThe price is the biggest obstacle. But not only Avantio, we made several comparisons with different companies and all have similar prices. I understand that this type of software requires a great team behind and that costs money.
Reasons for switching to Avantio
Because turisoft was becoming obsolete and Avantio covered our needs perfectly
Iris
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Avantio- we can only recommend it!
Avantio rental software helped us to automate the reservation system, and keep all our correspondence, and prices in one place.
PROSThe integration process was easy, and Avantio support was very helpful and patient. The software is easy to use, the reservation system works perfectly, and support is quick and efficient.
CONSAvantio is constantly improving, therefore it is hard to name some cons. We would prefer the owner section to have more features, but this will probably be improved soon.
Reason for choosing Avantio
Avantio seemed to fit our needs best. The most complete one.
Vendor Response
Hi Iris, Thank you for this 5 star review! We are very glad to see that we can help you in your business automation and operations. We will continue evolving and searching for the best solutions for our clients. Please feel always welcome to get in touch with us and share your achievements, proposals, and ideas. We are always here to support you and share with you!
Replied March 2023
Diana
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
A professional and reliable partner
We manage multiple villas in Ibiza and have been with Avantio around 2 years. Overall the experience has been very positive and the tools and service are the best and most complete I have used/seen (and I've used other softwares). Their PMS & Channel Manager work great and have been a real boost for us. Customer service is excellent and they & my account are extremely responsive.
CONSNegative: A few parts of the interface could be touched up and improved. Also Avantio takes a little too long to navigate from one page to another at times.
Vendor Response
Hi Diana! Thank you for leaving us a review! We are pleased to hear that you are benefiting from using our software and that we have helped to boost your business. We have a committed technical team here working on new developments so that we can continue to improve the tools available to you. Best wishes, The Avantio Team.
Replied May 2018
Jasmina
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Very happy to have such a time saving and easy to use software that helps with product distribution.
The software allows you to manage and distribute your product with more efficiency. It's very time saving because you control all your properties through the software which syncs with your distribution channels. Don't bother to upload your properties one by one to the portals. Also any change made to the properties will be synchronised automatically with all portals.
CONSA few features and functionalities could be adjusted to vacation rental needs. A more developed CRM would be nice, which allows you to send your offers directly through the CRM system.
Vendor Response
Thanks for leaving us a review Jasmina! We're very happy to hear how the software and the Channel Manager are helping your business to save time with property management. It's an aspect that our team of technicians focus on, to significantly reduce the time spent on day to day and manual tasks. Thank you also for your comments about new features, I will pass these on for consideration. Looking forward to continuing to work together! Kind regards, The Avantio Team.
Replied November 2017
Jose
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Great software!
We have been working with Avantio for 2 years already and we couldn't be happier. I will highlight some elements, compared with other systems we used in the past, they understand perfectly the needs of companies like ours, the client service is fantastic (through online chat) and all this time they haven't stopped evolving their software, adding new portals and new tools to be able to optimize and automate daily tasks. I would especially like to thank, without belittling the rest of the team, the people who worked side by side with us. Thanks to all the Avantio Team, it is a pleasure to grow with you.
Vendor Response
Dear Jose, Thank you for taking the time to leave a review for Avantio. We're always pleased to see that our hard work is helping you with your business. Best regards, the Avantio team.
Replied July 2017
Marcus
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Does what it should do!
Very good. Friendly company and family vibe to them.
PROSExcellent channel manager and support staff are very helpful. Good initial training and support.
CONSI would like to see an integration with hubspot or similar or one of the apps that allows basic integrations. Also id like to see the mid term Market and long term expanded as thats not really useful.
Alexandre
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
We are very happy with this software. It helps a lot business organization and bookings increase
We like very much all the functionalities that this software proposes. Especially the channel manager which allows us to promote our properties on many different platforms. It is so much easier for us to deal with one platform instead of multiples. Also we like the fact that Avantio seems to keep investing to offer new functionalities to his clients.
Vendor Response
Hi Alexandre. Thank you for leaving us a review! One of our goals is to provide our clients with the features and tools that they need to stay ahead of the competition. We have a large technical team here working on new developments so we can continually provide new features that will help you save money, resources whilst increasing profitability. We're pleased to hear that you are benefiting from these new tools; there are lots more in development! Best wishes, The Avantio Team
Replied December 2017
Kellyn
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2020
Great software to manage your hotel's booking
We manage over 200 touristic apartments, Avantio is the brain, the main system we rely on to booking, clean them, manage them, and have our own database wherever we go and whatever we want. The real-time sync with all the websites we work with is one of the most useful features.
PROSPretty easy software to use and manage all the bookings received from different websites. Quite intuitive and very complete also for all the departments (Cleaning, administrations, booking, and complaints)
CONSNowadays most of our devices are portables, so we do need to be able to log in and check the app out as many times as we need it. But there is some items/features that they aren't available for iPhones making the software a little useless in those devices.
Emma
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Avantio
Easy to raise a ticket & get the support you need
CONSIt is frustrating how often Avantio has slow moments. It really halts the progress.
Vendor Response
Dear Emma, Thank you for your honest feedback! I helps us to get to know the weak points and continue improving. The year 2023 is the one to improve the base of the technology that will enable speeding up all the process on the website for our customers. Please, do not hesitate to contact your Key Account Manager whenever you want to share thoughts and feedback. We wish you a continued success always!
Replied August 2023
Andrea
Packaging and Containers, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Domus Rental review
Easy and friendly to use and I will suggest to all my collegues
CONSIt doesn’t calcolate the cedolare secca. Italian tax
Vendor Response
Dear Andrea, We appreciate your feedback! We are glad to help your business. Please feel free to always share your thoughts and achievements with us.
Replied October 2023
Gabriel
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
For us, the best software for Vacation Rentals
The channel manager features and the integrated web.
CONSThe usability from mobile devices. The cost of many extra features.
Vendor Response
Hi gabriel, Thank you for your feedback. We continuously strive to make sure our product adapts best to each market, we are very glad to provide you with excellent results. We will take into consideration your additional feedback, thank you for sharing it. Please do not hesitate to speak to us and share your thoughts and achievements, we would love to hear you. We wish you continued success always!
Replied February 2023
Eleanor
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Awesome Property Manager
We have been using Avantio for 2 years . We have found the software to be extremely stable, reliable and it has made a huge difference to our day to day operations. It is easy to use, easy to teach new team members to use and the online support available is responsive and quick to resolve issues. I don't know where we would be without Avantio :)
CONSThe initial onboarding could be a tiny bit easier - but it is worth taking the time to do it properly to save time in the long run.
Reasons for switching to Avantio
We made the switch as the previous property management system we were using was constantly having errors
Justine
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2017
Avantio is a great tool and the service support is very active and helpful
More bookings, more revenue, more visibility
PROSThe support is great, helpful and efficient. They also are efficient in terms of connection with our different partners.
CONSNot always user friendly. The platform should have some enhancement in order to enhance our daily work. To make things more easy to use.
Vendor Response
Hi Justine! We're very pleased to hear that you're receiving more bookings and revenue from using our PMS software. I have passed your comments to our technical team. They are constantly making developments to the software to make it easier to use and facilitate the management of your daily work. It's good to hear that you are happy with our customer service and portals partnership teams, as in 2017 we made significant changes to provide you with a greater positive experience. Thank you for leaving us a review! The Avantio Team
Replied January 2018