All Beyonk Reviews
1-25 of 81 Reviews
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Chelsea
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best booking software I have come across so far
It has increased booking sales by being very easy to use on the consumer end. I spend a lot less time on the phone organising bookings as customers can do it all themselves.
PROSBeyond was easy to set up and use for both my hire and tuition offers.I have struggled in the past to find a system that allows me to use one pool of resources for multiple experiences and I would only be able to allocate half of my products to either hire or tuition to avoid over selling.Beyonk offered this and the cost is passed on to the customer so It has been a very inexpensive and easy solution to my problem.The technology grows every year and there are always great updates to keep on top of what the user needs.
CONSThe scheduling page looks very cluttered. I have a lot of products to hire for different durations and each product is displayed individually. It would be good if this could somehow be condensed so when adding in a manual sale I just click on the day I want, and enter in the relevant information here instead of trying to hover over the right product and time slot.
Reason for choosing Beyonk
I was already using beyonk to advertise one experience I had. I didn't use it very often and it did not generate many sales this way.It was a long time after this (when I had forgotten I had an account) that beyonk got in touch to say they had built a booking system also and at the time I was looking to improve my own so it was very good timing as it ticked all the boxes.
Reasons for switching to Beyonk
Booking Bug was expensive, although you could pause it for the off season which was great. It also wasn't capable of using the same pool of resources for multiple experiences, it would only do one or the other.It was a bit more difficult to set up.
Vendor Response
Thankyou for your feedback. We are always aiming to improve and simplify our software. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments.
Replied April 2023
Keith
Events Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Using Beyonk for ticket sales for a 4 day event
Positive and I'd certainly use them for ticketing for the event next year and potentially for any other events if they provide the features that particular event would need.
PROSI researched 4 or 5 ticket agencies to sell tickets for an event I was producing and chose Beyonk. Most of the agencies I spoke to had similar features and were broadly similar in their charging structure. I mainly chose Beyonk as it was able to break tickets sales down into half hour slots across the day, which I needed, did not charge a set up fee, and was a bit cheaper than the others I researched. Also the support team & my account manager seemed like they would provide good assistance if I needed it, and that very much proved to be the case. Always swift in their service and always able to resolve any issues or questions that I had.
CONSThere were a few features that I asked about that were either in development or needed to be activated by the support team rather than being something I could just do myself. But not a major problem.
Reason for choosing Beyonk
See earlier answer
Vendor Response
Thank you for your review. Our main aim here at Beyonk is to provide simple and powerful software for ticketing experience-selling businesses, so it is so great to hear that you found the system straightforward and easy to use. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are grateful for your comments.
Replied August 2023
Alison
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2021
Beyonk - a great booking system for your tours
The customer service team are fantastic, [SENSITIVE CONTENT] mostly looked after our account and they have been formidable and eager to listen to us to improve the platform.
PROSVery easy to deploy in a short period of time, easy to use overall and to navigate. Fantastic button options to integrate to our own website.
CONSThere are still missing features for attractions like ours in the system. For example: 1. We would like to be able to set a different capacity for each time slot without having to create a separate event. This is to allow us to offer longer tours or special tours (night time tours for example). 3. Our attraction offers free entry to visitors under 16. There is not a limit as to how many of these can be booked with adult tickets. If booked on their own, we would also like to be able to set a separate limit and for all ticket holders to confirm their names. 4. We also offer free entry to Historic House Association members. We request details of their membership number when they book but people tend to only put the card numbers and we need their names too. If we have a booking for 5 guests, all with HHA cards, we only get one lead name when we would need all of their names with their respective card numbers. What we are getting at the moment is a list of numbers and one lead name. When guests turn up, they are frustrated to be asked again for those details since they had to give them when booking. 5. Receive notifications for messages received on the Beyonk Platform if you have not logged on for a while: we use Beyonk seasonally (over the Easter week and the summer) and have had guests contacting us about lost property on Beyonk and had not seen the messages as we were not logging on.
Reason for choosing Beyonk
Ease of use overall and suitability of the product.
Vendor Response
Thank you for your honest and helpful review. We strive our best to deliver the best possible solution out there.
Replied September 2021
Dan
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
We love Beyonk
We began using Beyonk in 2023, and within just a few days of our initial contact, we were up and running, selling tickets seamlessly. Over the years, we've tried various ticketing platforms, but Beyonk stands out as the absolute best. Its user-friendly interface and straightforward setup make it perfect for our small business, which hosts seasonal events on our farm for the public. This ease of use allows us to respond quickly and stay in sync with real-time demands. Having a dedicated account manager available around the clock for assistance, tips, and support is a valuable asset.Our love for Beyonk is so strong that we wholeheartedly recommend it to anyone we encounter in the event hosting community.Sincerely,Dan ThornicroftLibby's Patch
PROSThe most significant pros of using Beyonk are its user-friendly interface, quick setup, and excellent customer support. As a small business hosting events, the ease of use allowed us to react quickly to real-time demands. Having a dedicated account manager available day and night for assistance and support was a standout feature, making our experience with Beyonk truly exceptional.
CONSIt's fantastic to hear that you didn't encounter any cons while using Beyonk. A seamless experience with no drawbacks is a great testament to the platform's effectiveness and suitability for your needs. If you have any more positive feedback or specific aspects you'd like to highlight, feel free to share them in your review.
Reason for choosing Beyonk
Expensive. Lack of support. Overly complicated
Sally
Farming, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
An excellent product and service
Beyonk completely solved our website ticketing issues and provided an easy to use ticket selling product. It is hard to put into words just how much this improved the administration of our event! They also gave us the option of QR scanning on entry, which our staff loved. And this system eliminated the need to print a daily list for the gate, which meant that we could sell tickets right up to the end of each session. This resulted in more tickets being sold, and saved us valuable time in the office. On top of this, they were lovely and friendly, interested in us and our event issues, and they went out of their way to help us. A superb service!
PROSThe ticket sales system is clear and easy to use for both the customer and us, on the back end. And we were so impressed by the Beyonk team - their support and interest in helping us succeed in running our event was brilliant.
CONSThere are some features, like the customer messaging system, that we feel could be improved, and we'd appreciate being able to search bookings in more ways too (i.e. by phone number). But it is easy to feed this back to the Beyonk team, and they are open to our ideas! That's very reassuring.
Reason for choosing Beyonk
We chose Beyonk because they were friendly and helpful, assured us that they would solve our problems, and their product was competitively priced. It was a great decision!
Reasons for switching to Beyonk
We previously sold tickets through our WooCommerce website. It wasn't a dedicated ticketing system, therefore some customers found it confusing. We also could not cope with the web traffic when tickets were first released.
Panny
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
support is second to none
it is brilliant - i always know that what i want to do is there somewhere. if i cannot find it then a quick email sets me right, and the response is always helpful and prompt
PROSthe guys who helped set us up were efficient, knowledgeable and very helpful at all stages - being careful not to overload us with information at the start but being there to help at every stage.
CONSi have to total the number of bookings when i go onto the reports page - but i understand there is another way of doing this... just haven't had time to crack that!
Reasons for switching to Beyonk
because Candide stopped supporting gardens and so we started using Beyonk for the garden opening; then extended it to the theatre bookings that we also run.
Vendor Response
Hi Panny, Thank you for your wonderful review! Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses along with the very best support. Please do reach out to our support team if you need any further help navigating the reports.
Replied July 2023
Lucy
Wine and Spirits, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Excellent booking system
[sensitive content hidden] is always available to help, explain new features, and guide the team
CONSnicer design into our website, however I believe this is an issue our end, and will be improved when we get a new website
Vendor Response
Thank you so much for the review Lucy, we are looking forward to the new website launch. It has been a pleasure working with you over the last few years and look forward to many more.
Replied October 2023
Christina
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Pleased we switched to beyonk
Switching to beyonk has made the admin side of creating tickets/events bookable on our website so much easier and user friendly. The support you receive from the team is exceptional
CONSThe reporting features in my opinion could do with some changes to make it more useful to us as a business. However beyonk are always looking to improve and happy to look at suggestions
Reasons for switching to Beyonk
Previous provider wasnt user friendly for creating tickets
Vendor Response
Thank you so much for your review Christina, it continues to be an absolute pleasure working with you to facilitate bookings. As you mention we are always developing the tech and new reporting options will be launched soon!
Replied August 2023
Ellie
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Amazing Product and Customer Service
Beyonk is a really simple and user friendly product. Our demographic is mostly elderly people who in the past have struggled to book online. Beyonk's product is so easy to use which has resulted in less booking issues for our customers. It is also great from an administrative side, really easy to amend customer bookings, answer enquiries, scan tickets, add events/block availability and integrating to our website was simple. Any time I have needed help with anything, a member of the team has been in contact with me nearly instantly and all problems have been resolved instantly. It really is an all round amazing product.
CONSThere is nothing I would change currently.
Reasons for switching to Beyonk
Our booking system wasn't very user friendly.
Vendor Response
Thank you for your wonderful review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses along with great Customer Service.
Replied August 2023
Daniel
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Well organised
Beyonk have been great since day one
PROSUser friendly for both my buisness and my customers
CONSNothing i have always found what i needed
Vendor Response
Thank you for your wonderful review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses and the very best support!
Replied June 2023
James
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
It Just Works
Beyonk has meant our business can easily schedule and sell online. without more complicated and expensive add ones to our website and it just works
PROSSimple, Reliable and straightforward to use, with great customer service
CONSSome of the back-end functions are not as intuitive as I would like
Vendor Response
Thank you for your review. Our main aim here at Beyonk is to provide simple and powerful software for ticketing experience-selling businesses, so it is so great to hear that you found the system straightforward and easy to use. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments.
Replied April 2023
Katie
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
To infinity and Beyonk..
Really enjoyed learning about the product and utilising features. Look forward to seeing the progression in the future. [sensitive content hidden] our account manager, has been there when we've needed and helped so much!
PROSBeyonk is an easy to use system with an array of features that assist in the promotion of events, clear results and they have a great customer service team, who we've relied on when queries have arisen. I am excited to see the new features they develop in the future and we look forward to continuing to work together.
CONSI appreciate that Beyonk is still developing, so some features such as the limited control over discount codes is an issue for us in the future.
Vendor Response
Best title ever! Thank you so much for your 5 star review Katie. We look forward to partnering with you for even more events this season. There is plenty more to come with our new features and big plans for the future.
Replied June 2023
Shirley
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Brilliant new online booking system
Beyonk has provided us with dynamic booking software allowing us to easily control our availability and our bookings. Special thanks must go to [SENSITIVE CONTENT] who was our initial contact and helped us every step of the way. [SENSITIVE CONTENT] after sales support has been exceptional too. Thank you.
PROSThe Beyonk booking software is very easy to use for our visitors and a real improvement on our old booking system. We have seen an increase in online sales with the user friendly interface. For our staff members it is easy and straight forward to use both in terms of adding / amending our sailing times and also in being able to easily view bookings for the day / month ahead.
CONSWe can't really fault the Beyonk booking software. The initial integration was complicated as we had a lot of forward bookings on our old booking system but the staff were incredibly helpful and made this a seamless process and it all ran incredible smoothly.
Vendor Response
Thank you for your wonderful review. We always aim to do our best and utmost in ensuring we deliver the best possible solution.
Replied September 2021
David
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Modernised Booking System
Good with plenty of help to get set up and understand the benefits of the system.
PROSIncreased sales outside of working hours and reduced time spent processing orders in the working day. Made us more accessible to those who expect to be able to book online and at any time.
CONSStaff scheduling doesn't seem to quite meet the nature of my business but I might just need more time to understand how to use it.
Vendor Response
Thank you for your review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses. We are always aiming to improve and simplify our software. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments. We will ensure your CS rep reaches out to you to go through Staff scheduling.
Replied June 2023
Tracy
Arts and Crafts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great Asset
Easy to use with great customer service
PROSEasy to understand with help always available
CONSAn integrated calendar would be good to avoid double bookings
Reasons for switching to Beyonk
Easier to understand
Tracey
Entertainment, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Customer Support
Beyonk have been wonderfully supportive of our cross over journey from Evenbrite to their ticketing platform, we have had many a need to call on them for assistance, which is always provided promptly and in a friendly, personalised and understandable manner.
PROSBeyonk is a really user friendly product that provides the user with flexibility not available from big competitors like Eventbrite.
CONSThe inability for event specific payouts and the reports for longer term events that cannot be separated from other events within the same conflicting timeline.
Reason for choosing Beyonk
Timing was a factor as we received a sales call at the time we were starting to look and the subsequent pitch, pricing and support structure fitted our needs particularly in terms of working with our current website and the visual customer interface.
Reasons for switching to Beyonk
We primarily needed the freedom to have more control over booking fees and customer journey.
Vendor Response
Hi Tracey, Thank you so much for the review, we are delighted to be working with you.
Replied April 2024
Matthew
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Primal Bushcraft Review
Overall happy a monthly or quarterly check in would be useful to fin tune courses, marketing and ideas to better improve customer experience.
PROSThe dashboard interface is a great user friendly tool allowing emails and direct contact to clients, which is useful for a seamless customer experience. Having the ability to see sales and bookings and how much has been paid upfront. Low interest rate, long may it continue.
CONSClunky date selection, unbale to select dates without having to scroll through the whole calendar. Needs to have an easier access for a smoother customer experience.
Reason for choosing Beyonk
Proven customer sales and easily integrated business software.
Lucy
Farming, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Overstone Grange Farm and Beyonk
Beyonk have enabled me to take online bookings so i can plan my catering and staffing much more efficiently. I wanted an experience that would not be expensive for my customer but would provide them with the best possible service.
PROSBeyonk is easy for both my customer to use and for me, as a business owner to use. The integration into my website was seamless and the help and guidance provided by [sensitive content hidden] is second to none. It is easy to amend and create multiple events quickly.
CONSI do not like that is shows how many tickets are available to book. A colour code system would be preferable so my customer can see which slots are almost sold out but dont know exact numbers.
Reasons for switching to Beyonk
Beyonk had more features and a better quality product.
Sarah
Environmental Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Wild Futures
Very happy with Beyonk, the overall system is brilliant and the customer service is great.
PROSEase of use for for us and for the customer
CONSGift Aid is not easily obtained from customer. Reporting could improve
Vendor Response
Thank you for your review. Our main aim here at Beyonk is to provide simple and powerful software for ticketing experience-selling businesses, so it is so great to hear that you found the system straightforward and easy to use. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments.
Replied April 2023
Martha
Entertainment, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
A simple and successful ticketing platform
Excellent and a service I will certainly use again.
PROSCustomer service was excellent. The platform was methodical and easy to use during a very busy time period for us.
CONSIt might be helpful for the Beyonk fees and Stripe fees to be more clearly split in the portal to keep track of costs.
Samantha
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Makes life easier
Good. Everyone is very helpful if you need any assistance and quick to respond. Always developing
PROSThe ease of booking for the consumer, Setting up is relatively simple too. All in all a good booking system
CONSMinor floors:No Experience gift vouchers Discount codes are for everything on the website and cannot be set to a certain ticket
Reasons for switching to Beyonk
Wanted something more user friendly
Jo
Farming, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Helpful team, effective software
Selling tickets for our PYO flower farm. they approached us and have been very helpful.
PROSCustomer service is proactive, friendly, and efficient. the team are the stars of the show. The software works well and is being updated constantly and they are always happy to listen to any improvements that could be made.
CONSA few integrations missing - only accept credit cards (not paypal, apple pay etc)
Reason for choosing Beyonk
Easy to use, easy to make our own, customer service was excellent
Reasons for switching to Beyonk
Easier to use, more suited to our needs
Vendor Response
Hi Jo, Thank you so much for your 5 star review. Working with you on your amazing and very pretty sunflower experiences has been great. You will be pleased to know that apple pay and google pay are on the tech pathway!!
Replied June 2023
Rod
Leisure, Travel & Tourism, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
New user
The customer support is first class.
PROSIt looks professional, is very flexible and works well.
CONSIt is quite difficult to find some of the intricacies without specific help.
Vendor Response
Thank you for your review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses. If you feel you would benefit from some additional training navigating the platform, we would be more than happy for one of our customer success representatives to organise a time to go through this with you.
Replied April 2023
Helen
Entertainment, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Beyonk is outstanding!
The customer service from start to finish is second to none. In a stressful situation, the people I have spoken to have sorted out my worries and the website was so wonderful to use. I’m so grateful.
CONSI have no negatives to write for this product/service.
Vendor Response
Hi Helen, Thank you so much for your positive review of your Beyonk booking system. We are so glad that Beyonk has helped you sell more tickets with greater ease and effectiveness. It is a pleasure working with you.
Replied March 2023
Anthony
Leisure, Travel & Tourism, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Great service and easy to use
Simple set up and easy to communicate with customers
CONSWithin our experiences, we offer kayak or paddleboard as an option for the customer to choose when booking however, I can't seem to find any way to do that with Beyonk other than creating 5 extra experiences solely for paddleboarding.
Vendor Response
Hi Anthony, Thank you so much for your kind review. I'm glad that we could speak and find a solution for what exactly you had in mind, and can now offer more options to your customers. Best wishes, Sam Team Beyonk
Replied February 2022