All Booking Automation Reviews
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Mike
Verified reviewer
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Simply the easiest and most comprehensive platform we reviewed
Book It Now was a feature that many of our clients had asked for and Booking Automation took care of this from day 1. The 2nd feature we really thought highly of was the ability to add endless triggered emails and customize them easily. For example - the day of booking - 3 days before arrival - day of arrival - 1 day after departure. Really amazing software to be sure.
PROSOur company is VacaRent and we own the website [SENSITIVE CONTENT HIDDEN] (an advertising site for vacation homes for rent as well as hotels and resorts) Back in 2019 we decided we would include a property management platform along with a channel resource manager to our clients who list their properties on our site for free. We spent months evaluating numerous other PMS platforms and some of them were exceptional while others were difficult. Booking Automation continuously landed in the top spot for ease of use, technical support, and cost for features. With their well documented API we were able to easily integrate the 2 platforms (theirs and ours) together allowing our clients to seamlessly upload and download new reservations as well as providing financial reports, triggered emails, channel management and much more. Probably the feature that we were most amazed with was the click and drag interface for moving existing reservations around. No platform we reviewed had this feature and it was virtually assured from that moment on Booking Automation was the final choice.
CONSIt would be easy to say the onboarding is complicated as many others have written, but honestly we have removed all of this from the setup and made it simple to handle. In the end, we just assign a user ID and password and from there our clients only have to concern themselves with taking reservations and generating revenue. But yes, I will concede, when we first started out, it was complicated. Now... not so much.
Reason for choosing Booking Automation
Price Features Ease of use Technical Support (5 stars all the way)
Ian
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
You can’t go wrong
We came to BA from another software platform due to numerous issues with the other software. BA was there from the outset to help us make the transition and get up and running in very little time. Their support staff have been there all along helping overcome challenges and providing helpful suggestions when things don’t go as planned.
PROSBA offers an extremely wide, and growing, suite of features that make managing various properties a breeze. There is a learning curve but once you figure it out it’s a fantastic platform. Having used others that are easier to setup, the pay off with BA is that it works consistently. We tried other software and routinely had issues.
CONSIt’s a steep learning curve (that is still very worth it) but it is a steep one.
Reasons for switching to Booking Automation
We were experience repeated functionality issues and errors including the software indicating that certain task had been performed when they hadn’t.
Mark
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2018
There are better channel management app
I rather use other channel management app, it's not user-friendly and the interface is poor and outdated.
PROSI had an experience using the app, I was an assistant using BA. Can have the same feature as any other app but nothing so special about it.
CONSNot user friendly, and the interface is so poor and outdated you won't love using it.
Anthony
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Extremely powerfull !
Really good, i could setup multi units, pricing, automation. This is really powerful for a competitive price!
PROSI have to say that this tools is extremely powerful. It can do almost anything you dream of!
CONSCan be overwhelming at the beginning, but when you pass that, OMG what a change!
Reason for choosing Booking Automation
The automation and the customization
Reasons for switching to Booking Automation
Multi-Units feature
Cathy
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Mind Blowing Product
BA is our entire business and everything runs on it.
PROSThis is our 4th year of using booking automation, we have grown from just 10 properties to 50+ and we are thankful we found this gem. It is very advanced and robust software which is the reason we have been able to scale our operation. The functionality and flexibility of the product never cease to amaze me
CONSIt takes a while to learn about all the features of the software, 4 years later we are still discovering cool features we wish we found out earlier
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Instant Customer Support with every feature you can dream of
Used the software for over 2 years now. The features are made for professional property managers and hosts looking to scale. The integrations with Bcom, Expedia, Airbnb and others are very powerful.
PROSAmazing features Very thoughtful functionality, you can tell this is designed by a property manager Customer Support is excellent Channel Manager & Linking is very simple
CONSUser Interface can have some improvement, but excellent customer support gets you through any trouble
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Best Customer Service Ever!
I have about 8 properties that manage or cohost on AirBnb and I wanted to expand my reach to Expedia, Booking.com, and VRBO, without risking double bookings. I also have to do accounting to cohosts or owners and needed an easy way to calculate revenue. This software helps with that, and hopefully will make communications with guests automated and easy too.
PROSTo be honest, I am still learning the software and making sure that I have it all set up correctly. The interface isn't perfect and pretty, but it is intuitive and easy to learn. The BEST thing, however, is the customer service. My rep helped me get everything set up in the beginning and responds to all of my questions within a very short amount of time! He is so fast and knowledgeable, and it has made this learning curve and experience stellar! I highly recommend it!
CONSSome items are unclear what they pertain to, and some things I feel like I need some coding skills. But I am still learning my way around the software.
Dawit
Verified reviewer
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Best short term automated software out!
Automated emails and texts that were sent out to guests, is the most useful part of BA. BA has been very secure when it comes to payment information.
PROSThe functionality of different programs that are attached to BA. The program is overall flawless.
CONSBA could be a bit more eye appealing on the website.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Super product with amazing functionalities
Super customer care You can reach out to them through live phone call with screen share, ticket , email or chat.
CONSThe system is bit hard to understand because they have lot of functionalities
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Must have!!!
Detailed with various options depending on the level of oversight and control you’d like over your properties
CONSNothing this product has been a life saver
Viler
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
This tool saves me a lot of time while managing my AirBnBs
Highly recommend this tool to any serious short term rental manager who values their time.
PROSThey have thought of every possible feature that can save you time while managing your short-term rentals. The dashboard page is my favorite is it summarizes everything I need to know in one place. The charge-automation feature is a huge time saver as well - it used to take me 3+ hours every night to charge all my booking.com and Expedia credit cards for my bookings. Now its only a few minutes.
CONSGiven all the features there is a bit of a learning curve. While the tool does everything well, it could use a face-lift to make it look nicer.
Jordan
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Incredible Customer Service!
The 24/7 customer service experience is amazing. Not only are the responses timely and thorough, but the staff also goes above and beyond to research my question before providing a detailed description with illustrated screen shots to walk me through step-by-step. In one instance, the customer service rep provided me with a narrated video walking me through the process on the back side of my actual account. Heads and shoulders above the competition in their ability and commitment to helping managers become fluent with their software.
PROSThe customer service is sensational...builds complete confidence in my ability to master the full utility of the software
CONSThe customization is useful eventually, but overwhelming for a beginner with the software. I would appreciate more recommendations for critical default settings during onboarding assistance
Paul
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Booking Automation is probably the most comprehensive system I've found
I wanted an online booking and payment system for my holiday cottages and I've looked quite closely at five different booking/online payment systems and this is by far the most comprehensive. Compared to the others I looked at it is a little more expensive, but not by much, and you certainly get what you pay for. The online live support is a nice feature and certainly the software would be very difficult to master if someone wasn't on hand to guide you through some of it. Be prepared to try - read - try - get live support - try - read, and so on as it's got to be one of the best systems of it's kind out there but needs a lot of patience to gain confidence. I'm hoping that it will automate most of the procedures that I've been doing manually for several years and linking with other online booking agents will be very important in this changing world of holiday booking.
PROSThis does just about everything that you should need it to. If you would like the application to provide a feature, it probably will, just wade through the manual or ask the team.
CONSBeing incredibly comprehensive does mean that it is quite a steep learning curve but I'm getting there. It's best just to jump in with just one property and see how that works.
Ann
Hospitality, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Booking Automation
if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortably ,since the host will have all his bookings from different places only in one master calendar .
PROSmy company team really liked the support from booking automation. They actually do the job for client to set up all listings and that makes it very much easy . they are always available to help for any question or any guiding . The best part of that is the channel manager that has integration to all rental pages . if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortablity ,since the host will have all his bookings from different places only in one master calendar .
CONSperhaps the price is bit high and would be great if they consider discount or offer to their permanant customers .
Aaron
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Fantastic system, everything I need in one location!
Calendar management of my properties using multiple booking platforms.
PROSEase of use, and the ability to manage all my properties on one screen. I can set my rates, select which dates to make available, and organize cleanings across all properties.
CONSWhat I like the least about this software is the occasional double booking, but that doesn't happen very often.
Sarah
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Best channel manager I have used!
Time!
PROS- Flexible pricing - Mobile-friendly - Real time Channel manager - Secure payment collection from guests - Personalised communication with guests
CONS- Not all lock system integrations have been setup yet (August Locks) - With multiple log in accounts for our team, the main one is the only one that can be used to create new listings, would prefer all logins to allow this
Noah
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Amazing software
My business has been on autopilot since I started using this software
PROSI love how you can integrate all channels onto one calendar so it's almost impossible to get double bookings
CONSI had trouble setting up everything at first then was promptly contacted by the technical consultants. We had an online tutorial on how to set up and operate, it was straight forward and quite simple
Nemoy
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Made life easier!!
Amazing experience! Helped to remove all the hassle and headaches of manging my short-term portfolio. The charge automation feature helped to make life easier.
PROSI really like that it was easy to navigate after learning all the features. The charge automation feature is honestly my favourite function.
CONSIt takes a while to learn the platform, but it becomes easier over time
Jace
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Ideal Software Management Platform
Ideal for anyone in the same field to use this product!
PROSHow easy the compatiblity was to utilize
CONSNothing not to like about this software
Henok
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Short Term Rental Owner/Operator
Very good and would highly recommend them.
PROSComprehensive and feature rich. A good software for businesses looking to grow and scale. Customer service and technical support was responsive and very helpful too.
CONSNot much. Wish I could make use of all its other features.
peter
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Switching to Booking Automation
I decided to move now for scaling purposes. Kigo was good for starting off and the 3% 5% model worked when I first started, but long term this model is far too expensive for what is a posh calendar after all. Booking Automation will allow me to grow quickly, the fees are reasonable. I also found the integration with price labs to be very simple.
PROSIt’s is easy to use and much better value than my previous channel manager kigo. It’s integration with Airbnb and BDC is very easy. When changing over it’s quite stressful and the support person walked me through the process and got it done in a day. I was live the whole time and doesn’t miss one booking.
CONSI’m still not sur if there are any cons. I’m still understanding the extra person fee, I’d like to add to my own bookings but so far customer support has showed me what I needed.
Marseah
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Our rep is the selling point at this point
Our rep has made this transition smooth and seamless. We would not have opted to sign up if he had not been so detailed and helpful. We were with Snap channel manager before finding your company and there is no comparison. You are head and shoulders above their software and most notably their customer service. This made the difference for us. Our rep's eagerness to assist and educate us is exceptional. HE is 5 star!!!
PROSThe ease of different platforms working together and communicating between each other. The ability to edit reservation or listing info. Also ability to edit and visually see dates and units in the screen view. Hands on onboarding support is phenomenal as well as the ease.
CONSAt this time there are no cons. The only thing I would suggest is if you could import complete listings from active platforms into new ones
Rupert
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Unusually attentive and capable customer service
Fear of double bookings was paralysing me moving onto multiple OTAs BA has got me past that and I am looking for a big up swing in bookings now it's done.
PROSI won't name names for privacy reasons but "T" was amazing during our two on boarding calls, attentive and patient he made the process really simple and has given me a lot more confidence using BA as my channel manager. I have dithered unnecessarily for weeks, but have no regrets having taken the plunge. Thank you Booking Automation, thank you Mr T!
CONSIt's a bit daunting at first which is off putting but with use and clear explanations during onboarding it becomes easier. If you have a min. night stay MAKE SURE YOU UPDATE IT ON BOOKING AUTOMATION AS IT WILL OVERRIDE EXISTING SETTINGS, I fell foul of.that on booking.com
Jonathan
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Been a BookingAutomation user for over a year now and it has made my life a lot easier!
Time Management Cleaning Organization Reservations Organization Invoicing Calender Layout Calender Sync seamlessly across multiple marketing sites
PROSGiven me the ability to focus on growth and the things that matter most in continuing to grow my business.
Eli
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
I loved the way representative took care of me till I was on my feet and understood the software
I could finely use booking.com and Airbnb Also it is easy to control I made more money , just I think it is expensive plus charge attention is not included in the price
PROSEasy and stable I love the way it builds I love the help support.
CONSSome small function that still doesn't work Like the auto action mailing that Doesn't send pictures, still, have to do it manually And emails to customers from Airbnb still doesn't work