All Canary Reviews
1-18 of 18 Reviews
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Benjamin
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Increase Guest & Employee Satisfaction!
Great! Awesome team to work with. Easy to install and talks to our PMS.
PROSAbility to connect customers with staff who can deliver on their requests.
CONSNothing really. It is a great solution!
Reason for choosing Canary
More options to communicate with guests and solve issues
Tosha
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Canary User
Overall I am satisfied. Great system to have.
PROSSecurity fraudulent checks. Helps with scammers.
CONSSubmits if guest doesn't enter an from date
Reasons for switching to Canary
Better security check for scammers/ fraudulent
Carlos
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Very effective and easy to use
Canary offers the ability to send messages to guest directly and allows guest to request certain services right off their phone. It is very easy to use and there are rarely any issues using this software
CONSThe least liked feature about Canary is the photo capture of guest ID which sometimes are submitted blurry which does not allow for employees to write down personal information properly.
Pamela
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Canary Technologies is the best!
Overall, we love Canary, it really has been helpful in what we do and what our goals were for our time share guests. The guests seem to really enjoy the ease too!
PROSSince the time of Covid, our company needed a way to improve how we interact with our guests in the event we cannot be there with them live and in person. This does just that task and its very convenient.
CONSThere is ONE thing I don't like and that is the use of my phone. I can't get canary to just have guests text my phone their their added phone number and Canary needs an app! I have to use a web browser on my phone to send messages if I am on the go and its not mobile friendly.
Kasi
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Cut your normal check in time in half
Canary makes it easy for our guests to get a lot of the check-in process done before they get to us! This includes adding vehicle info and uploading their photo Identification and their digital signature! And even request extras they may need while staying with us. This makes it to where when they get to our location, All they need is to pick up their key at the front desk and they are all checked in!!
CONSCanary makes everything so simple to use, I don't believe there is anything not to like about this software!
Andrea
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Saving grace!
This is by far the easiest and best program I have ever used.
PROSCanary is the easiest way to communicate with guests. We can focus on our guests independent needs and requests prior to arrival.
CONSI am not a fan of the fact that when they submit their Canary it is not in alphabetical order.
Keaton
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Worth It in all Capacities
Overall extremely pleased with it. Feel like I can't do my job without it now.
PROSI love the fact that my life can stay organized for contracts and authorizations in the sales world
CONSIt is a little costly but worth it in my opinion.
Katie
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
5 star review
It's super easy - user friendly and efficient!
CONSNothing! Truly a seamless, contactless solution for daily needs
Catherine
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Frees Up My Time and Helps My Clients
Canary has made my work life so much less stressful by taking away the worry of having guest credit card information in my possession. I've been doing this for over 20 years and have never felt more comfortable with a payment process system. Thank you!
CONSIt changed a little a few months ago. I was a little thrown off by that. I now see that the changes made it even easier to use.
Anita
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great service
very vey good, ususally it takes a lot for me to admit that
PROSvery user friendly, very easy and clear, good quality program
CONSat this point did not see anything that would bother me when using it
Chaahat
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Feedback for canary
Now my guests feel much secured and peaceful with sharing the card details which was difficult in the past
PROSCanary is user friendly and saves the guests from the cyber threats which is one of the important reasons most of the companies have switched to canary.
CONSAdds one extra step for cc authentication which is actually good in terms of security..
Loralei
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Making contactless check-in secure and easy!
It makes contactless check-in fast and secure for the guest. This really helps with late night arrivals.
CONSI do not have any complaints about the system.
Boris
Hospitality, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Canary Effectiveness
Excellence and reliability. Efficient and secure.
PROSSimplicity and friendly connectivity with users
CONSThere is really nothing to dislike about Canary
Riley
Hospitality, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Makes Life Easier
The thing I like most about the Canary services is how user friendly the website is.
CONSNothing comes to mind, my Resort has been using Canary for quite some time now and we never experience any issues.
Angelique
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Credit card authorization form
Canary is easy, fast and very user friendly.
CONSI like everything about Canary, we use it daily and are very satisfied
CHRISTINE
Hospitality, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Very Easy to Use and Quick
User-friendly, high-quality system that provides maximum protection for guest information.
PROSUser-friendly, high-quality system that provides maximum protection for guest information.
CONSI haven't explored all of what it has to offer but I have not ran into anything that i have disliked.
Mollie
Hospitality, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Safe CC Authorizations
Fraud Prevention: Verifies card authenticity, reducing the risk of fraudulent transactions. Customer Confidence: Instills trust by showcasing a commitment to security.
CONSNo Complaints at this time - maybe have properties a required choice every time
Abiel
Hospitality, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Canary Technology Makes Life Easier
The ease of use when sending a credit card authorization to guests as well as the security of it makes me feel at ease.
CONSNone Since we have switched over to Canary the process has been seamless and a lot easier for all involved.