All HelloShift Reviews
1-25 of 52 Reviews
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Alex
Verified reviewer
Hospitality, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Great For Both In Stay / Post Stay
Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)
PROSWe vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.
CONSIf the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.
Claudine
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
This software has helped us improve information sharing and issue tracking tremendously.
Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.
PROSHelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.
CONSThere really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.
Pawel
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2022
Just Good - depending on your needs!
Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.
PROSEase if use. Very nice interface. Good communication & management tool if you have staff.
CONSCustomer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.
Reason for choosing HelloShift
I wanted to try it out but didn't work for our business, we used it just over a month.
Reasons for switching to HelloShift
Looking for the best solution to my business.
Christopher
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
There have been good moments and bad moments
You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave
CONSNot being able to add guests who have stayed with us in the past. Everything else with HelloShift is great
Vendor Response
Thank you for taking the time to review HelloShift, Christopher! We are delighted to hear you use us to engage with guests before they arrive at your property. When you add a guest that's already in the system, we do not let you add a duplicate entry. Instead we show you the existing entry so you can re-use it, thereby maintaining Guest history in one place. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Best, Team HelloShift.
Replied January 2018
AMit
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
Awesome
We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.
PROSIt make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.
CONSConnectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.
KHanh
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Easy-to-use group task and communication tool
It's a really useful tool. I can just scan through the pages on my way to work and I would already know what to expect and how things are going even before I start my shift.
PROSIt lets you create tasks with a date and time reminder so you'll get a red notice when something is due and need your attention. You can also add different colleagues and departments involved with the task or issues.
CONSIt is not quite widely used yet, so communicating with other properties still requires lots of emails.
Adam
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
A new user who found it very user friendly
The ease of using it as a beginner. I learned it very quickly. The ability to schedule notes to certain departments makes my job as a supervisor easier. It allows me to help guests at the front desk. I really enjoy the mention of certain employees to give direct messages.
CONSNo software complaints as of yet. Not saying I am looking for any.
Trinda
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Essential Tool for Hotels
Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly.
PROSThis software helps communication across all shifts and let's everyone from ownership to staff be on the same page.
CONSI dislike that users are unable to delete posts if needed.
Ifeanyi
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2022
Nice Hotel Assistant
Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful. Templates are created to message guests pre and post visits. It also creates a database of guests by so doing.
CONSNotification alerts can be made more audible and attracting as sometimes, i don't get to know when there is need to respond to a message.
Tammy
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Love Love Love it
This software makes communication easy. When something is easy it gets used. A win- win for our team. I would recommend this software for any company that struggles with communication. There is also a record of communication and Tasks so you may monitor the end result. If you are scheduled a task you mark it off when it is complete. Due to this software being real time you no longer forget to get a task done, you just assign it right when you think of it.
PROSIt is real time.
CONSWhen your internet is down it is not available
Heather
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
It's very easy to use! Everything is right in front of you.
It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful!
CONSI wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document.
marianna
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2016
review of hello shift December
Very easy and effective program. User-friendly - not many glitches. However, the guest numbers' of repeat guests are hard to enter again.
PROSvery easy
CONSguest contacts are difficult to input again
Vendor Response
Thank you for taking the time to review HelloShift, Marianna! We are delighted to hear you find us easy and effective. When a guest is added, the guest profile goes in the guest directory so you don't have to enter again. You might find our "Guest Engagement" support video helpful. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Cheers, Team HelloShift.
Replied February 2017
Lea
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Services
The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed.
CONSNothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users.
Tamara
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Wonderful Software
This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders.
CONSNo Cons that I have found.. This software has been extremely helpful
joshua
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
awesome product
Amazing product that always makes my day to day tasks easier. I definitely recommend it to any hotel out there.
PROSconvenience. ease of communication
CONSwould like to be able to add more hashtags and filters. Search is not chronological and shows random dates. would appreciate a search that is chronological by date.
Vendor Response
It was amazing to hear you think HelloShift is an amazing product, Joshua! We agree that the default sort order by relevance is not enough and we have added the ability to search by date. The admin users at HelloShift can add more tags. Checkout our "Tags" help video to learn more. Thanks for your feedback!
Replied February 2017
Viri
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2016
Guest Service Representative
Overall it is a great system to have. The only negative aspect of the program is that is hard to find previous information.
PROSKeeps track of daily information and you have to acknowledge you have read it
CONSIt is hard to find previous information, even with the search option.
Vendor Response
Thanks for your kind words about HelloShift, Viri! You are right about our search. Our default search order was by relevance to the search term. We have enhanced it so now you can sort it by time as well. This makes it even faster to find what you are looking for. Best, Team HelloShift.
Replied February 2017
Tony
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2016
Great Product
The search is great! It lets you go back and even see archived notes. It keeps all of us informed. It's better than the Red Book!
PROSThe search
CONSPeople need to read for it to be effective.
Eva
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Overall great product!
The team to guest texting ability has been a huge hit. Tasks and notes for in-house tickets work well.
CONSThe phone app could use a few update and tweaks. I.e, when completing tasks in a checklist - when you check off a box it brings you all the way to the top.
Stacy
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Keeps everyone in the Know!
We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests. Hello Shift keeps us informed and helps us take full advantage of all operational opportunities. S. Lee, GM
PROSDocumentation on activity & issues.
CONSHave not found an issue yet.
Amanda
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Best One Out There
I love Helloshift!! Anytime I have an issue I message them and they fix it within seconds.
PROSThis program is easy to use and very customizable.
CONSThe mobile version still needs some help.
Nina
Hospitality, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
User and Guest Friendly!
The ability to communicate efficiently with my team and our guests.
PROSThis is a great app for communing with my team members and my guests. I can type in a note from my desk top or cell phone when I'm on the floors.
Andrew
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Try it you will like it
we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on..
PROSI can see what is going on when i am at home
CONScheck list are a little hard to us
Vendor Response
It was great to hear how quickly your team embraced HelloShift, Andrew! Checkout our ¿Checklist & Task Library¿ help video. It has a quick explanation of how easy our checklists can be. Thanks for being a partner!
Replied February 2017
jessica
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Hello Shift
Texting the guest is, conveninent. A lot of guest rather get a text than a call
CONSour upload a photo feature does not work
Kiran
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Easy To use !!!!
housekeeping and front desk
PROSHelloShift is ease of use. Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff.
CONSAll the ways it is efficient but still notification and delete option we can not find. lots of notification .
Kathryn
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
5
Reviewed July 2021
Great Communication
It has been a great experience!
PROSYou can tag specific people or departments
CONSIt can be hard to find past posts / comments