All HotelRunner Reviews
1-25 of 32 Reviews
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Erdem
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Very easy to use. Connects us to world
As dundar thermal we have been using Hotelrunner for last 5 years. It is very easy to update availability. Support team is very helpful and always answering our requests promptly. It is a great pleasure to work with them
CONSeasy and fast to update availability at all the sites.
Vendor Response
Thank you Erdem, we are glad to be working with Dundar Thermal for the past 5 years also!
Replied December 2018
GUVENC
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
User friendly & strongly recommended
when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future.
PROSvery easy to use, quite enough features for a hotel, succesful and quick support
CONSsupport desk or call center should be 7/24 reachable
Reason for choosing HotelRunner
reasonable aggreement, easy set up, user friendly programme
Reasons for switching to HotelRunner
cost issues
Vendor Response
Thank you Guvenc for your positive review! Its nice to hear you had a smooth setup and that you had a positive experience with our support team. We always thrive to resolve any concerns as soon as possible.
Replied March 2021
Sam
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
Avoid at all costs. No customer Service. It will keep overbook your property.
I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called [SENSITIVE CONTENT] at Hotelunner, and always received a standard reply. Avoid them at all costs if you can.
PROSnothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them....
CONSi bought it for 2 years and now leaving them after using them 1 year. They would not refund my money....
Nusret
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
User Friendly Channel Manager & A Modern Reservation Module
It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission.
CONSSome functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time.
Vendor Response
Hi there, Thank you for your heartfelt review and valuable feedback on the HotelRunner Experience. We take great pride in being responsive partners with HotelRunner. Your experience with us is sincerely important. We appreciate you taking the time to share openly how we can strengthen our partnership and better serve you. Please know that your words have struck a chord with our team. We are fully committed to enhancing the HotelRunner Experience and partnership in response to your concerns. There is nothing more valuable than honest insight from partners like you. We aim to provide the best by constantly learning and improving. You have our commitment to making things right and getting better every day - with your help and voice guiding the way. Thank you again for your candor, support, and continued partnership. We look forward to speaking with you soon. Best, The HotelRunner Team
Replied April 2023
Admir
Verified reviewer
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2018
Good value for m but still much to do
As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great
CONSThere are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.
Vendor Response
Thank you Admir for your kind words and recommendation! We are working on a introduction video which will show you the best and easiest way to use HotelRunner.
Replied December 2018
Murat
Human Resources, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Really Simple and Smart
in generally very useful and understandable
PROSIt's very easy to use and i can do all my needs
CONSspeed problems from time to time, occasional freezes on the site
Reason for choosing HotelRunner
It is very simple to learn, has many features, most important think is the price policy is very appropriate and acceptable.
Vendor Response
Thank you Murat! We are happy to hear that you find our system easy to use and are that you are enjoying the tools and features we provide.
Replied March 2021
Asim
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
quick support, fast synchronization.
powerful booking engine, quick updates , smooth interface. quick and successful updates for room availability and pricing
PROSI am able to connect to all my channels, plus other useful features for our hotel
CONSevery things are okey. Maybe, you can develop front end.
Reason for choosing HotelRunner
quick and successful updates.
Vendor Response
Thank you Asim for taking the time to leave a review. We are happy to hear that you have been able to connect to all your channels and are enjoying are other features!
Replied December 2019
tuna
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Strongly recommended
Above all, as every successful business, best thing with Hotelrunner is, people. Caring, focused and intelligent employees they have! Special thanks to the support team for their endless support!
PROSHotelrunner is a comprehensive, up to date and user friendly tool, supported by a caring team of customer representatives. As a small hotel manager it is reassuring to feel the collaboration of Hotelrunner all the time.
CONSIt can sometimes be puzzling to navigate between different pages and some options can be a little bit hard to getting used to.
Berislav
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Kings n'Queens hostel
Good for chanel manager bad iff you need more work
PROSChanel manager good for use for booking date
CONSMode off use off data and mode off payment
Vendor Response
Hi Berislav, we are happy that you are enjoying our channel manager, and if desired we can connect you to more OTAs !
Replied December 2018
Anonymous
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
A Hotel Runner With May Figures
Hotel management software
PROSHotelRunner has many great figures such as channel managers, payment integration and many more integrations.
CONSFor a new customer, it is difficult to get a full estimation of the total price for signing up with HotelRunner. The price structure is based on modules which you can buy.
Vendor Response
Thanks for sharing your experience and feedback. We're pleased to know that you are enjoying the benefits of HotelRunner.
Replied November 2018
Anonymous
2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2019
A good channel manager
A 50-50 experience with the software, using it for 3-4 months. Need more time to explore
PROSDashboard is attractive, booking+ features, easily inventory management, notification features. Connectivity with leading partners.
CONSNot works on slow internet, user access sometimes freezes. Need more lighter version, photo and details updation process is little lengthy
Vendor Response
Hello, We are glad that you have enjoyed our features and are able to manage your inventory with ease. If you needed any further assistance with anything, please feel free to contact me at andrew@hotelrunner.com
Replied May 2020
Natalia
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2022
Nobody can help you if you live on the East Coast.
Poor, terrible, you have to guess how everything works and when you have an issue nobody respond because they are in other time zone.
PROSI thought was good but its a nightmare to get some one to help you
CONScustomer service is bad is almost impossible to find somebody to help you and when they do they just send a link and you have to be on you own!
Vendor Response
Hi Natalia, Customer support is something we pride ourselves on and are very upset to hear about your experience. Our Loyalty Manager, Esra wanted to personally reach out to you about this situation, but there was not enough information provided. If there is anyway you can get back to our request with additional information, that would be great. We would love to see where things may have went wrong and how we can make things right again.
Replied August 2022
randy
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2017
a complete waste of time
nothing, this did not do anything that is advertised, or that they specifically told me that they could do
CONSHotel runner has been a HUGE waste of time for me. I asked if I could just manage availability and you said yes (below) You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well. But then that wouldn't work My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay. The support has been very slow or nonexistent, which I expressed concern about (given the time difference). I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing.
Vendor Response
Hi Randy, If you could please contact me directly at andrew@hotelrunner.com, I would like to speak with you and get everything figured out.
Replied November 2018
Colleen
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Awesome Support
They have really helped us sell our rooms with the Turkish channels that are free to us in their system.
PROSI love their support chat system which is so easy in English (I am based in Turkey, so that is a wonderful plus). I love the fact that linkage to the channels is fast and under my control. I also love their app which allows me to update availability at any time.
CONSI wish there was a page where I could see availiability for all rooms over the month.
GOKHAN
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great!
Super fast, easy, simple, practical, easy to understand system, customer support is great, especially Buse, she has been great!
CONSI think everything is enough.
Vendor Response
Hi Gokhan, We are glad you found our system easy to use,and had a great experience with our customer support!
Replied March 2019
Gokhan
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
One of the best
saving us time on sending prices/avalibility more than 20 OTAs
PROSease of integration of OTAs. reservation motor embeded to our own website.
CONSsending bulk prices to OTAs as bulk, some of the avalibity menus
Vendor Response
Thanks Gokhan, it's always our pleasure to be able to connect our customers with their desired OTAs and more!
Replied December 2018
I made
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2018
Very usefull application
I have been use hotelrunner to run my small property and it is very usefull.
PROSEasy to use and i can manage my property in one touch
CONSCustomer service, difficult to contact and some of them do not understand the product.
Vendor Response
We are glad you found our system is easy to use and is working for you.
Replied December 2018
Senol
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Advised..
Saving us a lot of time on managing more than 20 OTAs.
PROSeasy to connect OTAs to channel manager, and easy manage daily bookings.
CONSsending price and avalibity as bulk to all OTAs
Vendor Response
Thanks Senol, we are happy you are now connected with over 20 OTAs!
Replied December 2018
Ebru
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Thanks HotelRunner
quick and successful updates for room availability and pricing
CONSHotelRunner best channel manager. Everything is perfect
Vendor Response
Thank you Ebru! We are glad to hear about your positive experience with HotelRunner.
Replied December 2019
Ali Haydar
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Excellent
Its easy and comfortable to use it.Highly recommend because of representative.Thanks for all support and help.
PROSıt's Integrated with lots of online channel
CONSIt Sometimes doesnt effect quickly but not always
Vendor Response
Thank you Ali! We are very happy to hear that you find our system helpful and easy to use!
Replied April 2019
Buceatchi
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2018
the worst customer support team ever
is quite easy to use and at a good price however in time you realise how many bugs has the system and regret the choice
CONSthe attitude of the customer support team - no knowledge, no reaction, no care
Vendor Response
Hi Buceatchi, Please email me at andrew@hotelrunner.com.
Replied January 2022
Deniz
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Best!!
The company makes you feel safe. You can focus on your work with peace of mind. Any problems instantly help immediately. All employees professional and helpfull especially Ms. Buse.
PROSEasy to use, easlly to access, easy interface.
CONSEverthing is perfect. I can easliy find everything.
Talip
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
professional service
Ease of Use technical support is fast and sufficient
CONSThere may be a delay in solutions sometimes
Vendor Response
Thank you Green Garden Resort for your review! We are happy you enjoy our system and find it easy to use.
Replied April 2021
Edward
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Very Good product
Need to add SSL to website
PROSThis is what We need, We found it is very useful product
CONSChannel Manager is very easily to use and setup
Vendor Response
Thank you Edward, great to hear you are having such a positive experience with HotelRunner.
Replied December 2018
Ahmet Yaşar
Entertainment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Easy Control of Reservation Inventory
Very helpful.
PROSEasy control of reservation inventory with specific details.
CONSSetting up the reservation price can be improved.
Vendor Response
Thanks Ahmet! It's always nice to hear hotelier's finding our system user-friendly and easy to use.
Replied December 2019