Overall a fabulous option for property managers with Vrbo accounts with 5+ properties

~Excellent help sources--documents, videos, awesome chat support ~Very easy to import properties from Vrbo--most only import from AirBnb or you have to copy/paste all the info manually ~I really liked the invoice layout--one of the few that shows each night's price, most only show the total rent cost ~Capability to actually NAME fees and configure how they're applied ~Very customizable and detailed dashboard ~Customizable calendar colors to view payment and reservation status at a glance ~One of the very few which shows rates on the calendar and highlights Fri/Sat for weekend nights (most mark Sat/Sun which isn't correct for most of us) ~Some cool reports esp Inquiry ROI and comparative reports ~Can export reports as PDF or Excel instead of only CSV

~No centralized inbox for Vrbo inquiries unless you can use the XML feed (5+properties under 1 account) ~1% fee for Airbnb reservations and 2% for Booking.com/Expedia ~Wish I could customize reports by being able to select fields

Lodgix allows us to have a centralized location to manage all the properties we manage and makes it really easy to do.

Lodgix is packed full of features and the developers are constantly working to add more and improve your experience. The pricing is tiered so you only pay for what you use. It offers integrations with all the popular third party sites.

They don't support a payment processor that works in my country, although I don't think any online payment processors work in my country.

None waste of my time and poor customer service

After a long set up process I got everything up and running on my site after a small set up issue...

I made the mistake of asking one question regarding an issue with the WordPress install and they responded by saying maybe I shouldn't try to learn WordPress, which as network admin, I already know WordPress, but suggested I go to wix and have them build a site and drop the html into my site. Worst advice anyone could give and when I responded I don't need to LEARN WordPress and if the WordPress plug in doesn't maybe I should move on and the owner responded yes I should just move on. So with those great customer service skills I don't see why anyone would use this software. I own a large property management company and pay a lot for my software and wanted to this out. Now I know and will stay with what I have. [This review is of the Free Trial]

Wonderful!

I am a new user to Lodgix and have found the sales staff to be very responsive and knowledgable. The first online training was wonderful and rep. could not have been more helpful or knowledgeable. I feel very comfortable moving forward growing my business with Lodgix in my corner!

I have not experienced any negatives aspects to this software program.

Lodgix does things with excellence. Lodgix developed and continues to refine a platform that thinks about my business like a business partner instead of an apathetic employee or a lazy vendor. It's easy to find apathetic and lazy people. It's hard to find a business partner. Maybe someone reading this thinks I'm a schill, but I'm writing what I've written because our business was bleeding money to an inferior platform that was recommended by someone who never investigated alternate platforms. I was on Guesty, which is not a true channel manager. Lodgix is a channel manager. If you don't have a platform that actually gives you sync and operability with all the major channels, you're doing yourself a disservice. Many other platforms are disguising themselves as a management platform when their objective is to do one of the following: -take over managing your properties -sell you a really expensive web site -sell you a really expensive digital marketing solution Almost none of these other "solutions" actually manage your channels, not even to speak of the abundant features in Lodgix. It took me nearly 220 hours of demos, research, phone calls and trials to make my way down every dead end. Do yourself a favor and don't put yourself in a position of having to switch platforms. Lodgix will take you from 3 properties to 300 properties.

It is a complete package that is scalable. Their extra modules for employees and property management are welcome bolt-on a la carte additions if you've grown to need them, and they don't saddle you with the price for that service when you don't. Every tier and aspect of their pricing is reasonable and delivers value. Their support is excellent. I hate it when guests don't bother to read important details and I always try to reference Lodgix material before I create a ticket. When I miss obvious things or misunderstand their material they're still very responsive and make every reasonable effort to solve my problem. There's a difference between solving a problem and just saying "sorry for the inconvenience". Their help library/manual is very well conceived and thorough. They continue to roll out improvements. When I started I was a little disappointed in the fundamental function of their calendar, but it was not a difficult work-around to achieve what I wanted. However, they told me they were working on an improvement that would accomplish exactly what I wanted. THEY KEPT THEIR PROMISE. Most people will tell you what you want to hear and never address it. Lodgix gives me a platform that delivers nearly what an enterprise solution delivers. There are two truly enterprise level solutions that cost a fortune, and I couldn't possibly know if I would get equal support without spending a fortune. This is the best solution for everything a short term rental operator needs.

I didn't like the calendar initially, but it is an excellent calendar and they've made improvements so I have all the capability of making adjustments as needed. This negative aspect is now a non-issue because they listened to their customers. It's more complex than a crummy phone app, but this is not really a negative. If you try to run this business off a phone app you're either shooting too low in your operations or you're planning to fail. IF you're not committed to becoming a proficient user of the platform you choose, why even bother. The "simpler" solutions don't have half the operability you need. No platform is perfect. There are tweaky little things that puzzle me sometimes, but there's always a solution. When I say tweaky things I don't want to imply inoperable features or down time. This platform has never failed to function and stay up 16 waking hours a day every day.

Lodgix has improved our efficiency tremendously. Lodgix has improved our bottom line. Lodgix has given our smaller property the ability to be more professional looking and to compete with the "big boys"! We operated both our WolfBay and Lodgix simultaneously for 10 months to make sure we were satisfied. When we have an issue...we email thru the program and usually get a response in 5 +/- minutes.

Lodgix had U.S.A. support. Lodgix ads said that their cloud program was stable and dependable...after 2 1/2 years of usage...it is! Our system can be accessed from muliple computers, tablets or even our cell phone to book place a reservation into the system. We needed software that could be adaptable...Lodgix software accomplished this. As a smaller property, we needed both long and short term rental capabilities...Lodgix software did that! Our WordPress website functions seamlessly with the Lodgix program. The on-line booking and credit card processing modules have streamlined our reservations and made our business more profitable.

Honestly, fear of the unknown. Setting up a new software program after using another for 20 years was quite a job. The terminology that software developers use and the language that many in the hospitality industry is slightly different. After we had charted the two sets of terms side by side...we adapted. Some of our forms and spreadsheets were not able to be used in the Lodgix system...we adapted.

I’ve have been very satisfied and impressed with Lodgix from day one. They have great software that’s simple to use, and great customer service.

I must admit that at first I was a little Leary to try Lodgix. They seemed pretty cheap compared to so many others, so I figured it probably didn’t offer the options I was looking for. Before even giving the free trial a try, I called and asked them a ton of questions. The owners were very quick to call me back, and very patient in answering everything. I was wondering about. They offered to set up an online meeting to walk me through it all which I accepted. It was very thorough, and answered all my questions plus taught me more. The initial set up on my website was done by a web professional. She commented on how easy it was to set up and how she was very impressed with the system. I love the way it looks on my website, and my favorite thing is probably how simple and thorough setting up a new listing is! I manage a few different vacation rentals and love how this walks you through everything down to the smallest details. Before using Lodgix I had to send all my photos to my web designer, and send her all the info and she had to make custom listings for everything. I absolutely love that now I can simply sign into Lodgix and create new listings, and edit old ones, or change prices, or anything I want without having to have someone else do it for me. A few days into my free month trial while I was still working on setting everything up, I had already decided Lodgix was the answer I had been looking for for so long! I would highly recommend it to anyone!

The only thing I’d say I had any trouble with at first was figuring out how to accept a booking. It really only took me a few minutes to figure out, and once you know how it’s pretty easy. That being said they do have links and videos that explain all kinds of things, I just hadn’t watched them because the rest of the set up was so easy I never needed the extra help. Anytime I have contacted Lodgix with a question they respond within a few minutes and will send a photo with arrows to show me what to do, or a link to a similar article so I can visually see how to do something. They make it very simple, and their customer service is great!

Overall, I do not hesitate to recommend Lodgix, especially to smaller operators who may not need dozens of channels or the complexity of the big-dollar property management systems. If you're looking for a sophisticated PMS at a fair price, Lodgix is your answer.

1) Hands down, the best part of the software is the amount of functionality packed into a simple program. It's clear that they have done their homework in setting up a truly versatile product. We are a small property with a peculiar setup: a B&B with three guest rooms and four camping cabins. We had a very hard time finding a PMS which would handle those parameters, let alone handle them well. Then we found Lodgix. We've never looked back on that decision. 2) I contacted rep a couple of times during setup, and he was both helpful and direct. I appreciated his candor when discussing features that would and would not be viable for future updates, and helping me find solutions/workarounds for my property's non-traditional setup (see item #1, lol).

1) The user interface is not built with mobile responsiveness in mind, so it's a little hard to check "on the go." However, I have heard a rumor that this will be fixed in a future release. 2) This is in no way Lodgix's fault, but we found their channel manager partner difficult to work with, and ultimately we opted to take our chances with manual syncing since we are a smaller property. The auto-import feature certainly helps with peace of mind on that issue... again, they've thought of just about everything. 3) The web templates could stand a little modernizing. But, if your web designer knows what they're doing, they can make tweaks. And again, I've heard there is a new major release on the horizon, so I'm not worried in the least.

When we decided to start a business renting out our old home to riders of the Hatfield McCoy Trails in West Virginia, we looked for a vacation rental management software that could do it all - organize our reservations, manage guest communications, take care of billing and invoicing, and generate online bookings through an easy-to-use booking process. Lodgix fit the bill in all manners. We love the ResortLock integration because it allows us to give guests easy access to their accommodations at whatever time they arrive by giving them their door code in their pre-arrival email - so no one has to be on site to meet them with a key. We have heard nothing but praise from our guests about this convenience. The online availability calendar and booking system is easy to use on a desktop or smartphone, and is a very useful resource for potential guests to get an instant quote or find a week or weekend that's available. We constantly share it on our Facebook page and suggest that those who call us check it out when they are asking about availability. Very complex email trigger scenarios can be set up so that professional, customized emails automatically go out to guests when their reservation is confirmed, when they've paid in full and when their stay is a week away. I have also set up reminder emails to myself so that I remember when to bill customers and when customers are checking in and checking out. We wouldn't be able to run the administrative end of our business, while still working our own full-time jobs, if it weren't for Lodgix. The Lodgix software has helped us give our guests a great customer experience on a tight budget, and has no doubt given our website a professional look that leads to phone calls and bookings.

I like the door code integration with ResortLock the most. Our triggered email that sends to guests a week before their stay includes the guests' door code and instructions on how to use it and how to change it. I also like the online booking calendar, which allows us to be transparent with our potential customers on pricing and availability. It makes it easy to book instantly, even from a smartphone.

The Lodgix admin interface is not easy to use from a smartphone. We do not have a dedicated phone answerer or "front desk person" so often times we take customer calls from our cell phones and need to be able to book someone on the spot. It is difficult to use the reservation ticker in the admin interface from a phone, and even more difficult to go through with a complete booking on a phone. I would really like to have a Lodgix app, so that I could have quick access to our availability calendar, and an easy way to make a reservation, right from my phone. Also, the setting up of triggered emails can be confusing. I wish there were more documentation of some common email trigger setups, and/or an easier way to find such documentation from the admin interface.

I have owned two boutique property management companies within the past 20 years. Within that time I have researched property management software up and down, backward and forward looking for just the right fit. I finally found it with Lodgix!

The ease of use. A person can easily manage one property with Lodgix, or dozens! The software is intuitive to use. I honestly can't recall ever having to call customer support...and I'm not the most tech savvy person. Set up was simple and quick. I also appeciate that Brent is available should I have a question. He always responds in a timely manner. The feature I probably love the most is that Lodgix automatically emails the cleaning company when a reservation is made within the system. This, for me, is HUGE! I used to have to make a 'cleaning schedule' for the cleaning company at the start of each week. This took a boatload of time for me to do and also was open to human error. Since I've started using Lodgix software we have not had ONE mistake with the scheduled cleanings of the vacation rental properties. This sort of peace of mind is priceless! And finally, the monthly fee for using Lodgix is right too. I've paid much MUCH more per month for software that didn't do half as much as Lodgix does with the ease of use it offers. Thank you Brent for developing Lodgix! I'm a fan!!

I had to really think about this one...but I'd have to say that I get a little confused when setting up the 'rules' section. I'm not sure if it is just the way it is worded or what, but I tend to have to ask my husband for help when setting up a property within this section. Hubs seems to understand the rules section just fine. :-/

Easy to provide quotes and edit rates when future guests call for a booking - easy to integrate with our Wordpress site - easy, easy and easy to use! So thankful for a program that does not make life more complicated!

So easy to add new properties - best part is being able to clone rates from year to year! Love that new feature!

Not able to have different persons in office to sign in and update items without adding employees for extra costs - have someone that would update for me once or twice a month but don't need them to be added on as an employee.

I've been in the vacation rental industry since 1996, and have heard many stories about difficulties with channel management systems. I've been very happy with Lodgix, and never hesitate to recommend it to my colleagues.

The software is consistent, and is a good system. Brent and his team are always working to upgrade and update, and it's much appreciated. I've never received a complaint from a guest regarding the booking system, and if you regularly deal with vacation rental guests you know this says a lot about Lodgix. The team are always extremely quick to respond to questions and issues. I have been very impressed.

Customizations regarding the plug-in use for your own website. That being said, I work with a web developer who, while sometimes gripes about the ability to customize the Lodgix application for your own website, admits that Lodgix is one of the best channel manager programs to use with your own website. My only other issue would be updates to the user manual and search-ability issues within the manual. The good news is that the team is continually working on upgrades regarding these issues.

I've been using Lodgix for years and it makes booking and accounting a breeze. Calendar integration with major websites like VRBO, TripAdvisor and others ensures that potential guests can always see current room availability. Multiple reporting options lets me gain valuable insights about booking patterns that helps me set prices and maximize bookings.

Here's the best part: If you have a question or problem the support is supper responsive. They even take your input for new features. On one occasion I told them I needed to be able to sort a report by a certain field that wasn't available in a report and they added it to a downloadable spreadsheet that day. Try getting kind of service anywhere else - you won't find it.

There's really no down side. The Lodgix team is constantly adding new features. The on con, if any, is that I rent too few rooms to take advantage of all the neat features they offer.

Yes - I have and will continue to recommend this product. It's a lot of value for $19.95 per month. I also like the fact that I don't feel like any old customer. Being in the technology business I hear a lot about partnering. However, I had never really experienced it until I started working with Lodgix.com. even though this is a micro business - it is my business and it is important to me. it's good to know I have a "partner" i can reach out to for help in this area. Additionally, I think the leaders of Lodgix,.com have built - and will continue to build - their business on their genuine commitment to help VR owners be successful - rather than building a business on sales - which frankly, I see too much of in today's ultra competitive business environment. Lastly, I am not a relative of one of the owners. Just found these folks through and internet search on Google less than 30 days ago. As a matter I have not even paid them yet

- Customer Services: Soon after registering for my free 30 day trial, the President of the company jumped in and started helping me configure the app. to fit me specific needs (pricing model, etc..). I was surprised, impressed and thankful! He was obviously engaged and willing to spend the time necessary to ensure I was successful with his solution. I knew then that I would be able to pick up the phone or e-mail to get a question answered, quickly. - GUI: Seems to be the most up-to-date one in my price range. - Price: STRONG value. - Intuitive: Obviously, you have to move through various screens to manage different aspects of the application and customer information however, all in all pretty easy navigation. - Functionality: everything and then some that I need.

There is a learning curve. However, I got through it with some quick responses from tech support.

Lodgix dramatically decreases the time needed to manage multiple vacation rental units. Automated digital rental agreements, triggered arrival instructions (with custom templates), integrated unique key code generation (with a handful of lock manufacturers), channel consolidation and calendar syncing, custom invoices and payment options and many more features turn hours of work into minutes. I can manage all of my inquiries, bookings, payments, communication from one localized hub online or on my phone (which happens often). Lodgix has absolutely streamlined my VRBO process.

Easy to use, logical interface that has been well-thought out. The support team is easy to reach via chat and phone and are always ready to help in a timely manner.

Ready for a full Expedia integration feature that is bug-free. Also, I would like customization code for the calendar and booking widget to be used on non-wordpress websites.

I am not being dramatic. This vacation rental software has been a life changing event for me. I spent many hours comparing the various vacation software choices. I am grateful that I found Lodgix and Brent. I am able to easily manage 7 rental units instead of having to rely on excel and word and quicken. The continual upgrades have been timely and worthwhile.

Trigger emails make us look good. Will be signing up shortly for digital signature for agreements. Calendar is user friendly for guests and myself. This software makes managing properties much easier and I can have a life at the same time. I even made a few suggestions years ago and they have all been added in updates. Very user friendly.

Absolutely none.

Prior to Lodgix, we were keeping track of our eighteen rental units on index cards and a dry erase board. Having all the reservations and billing computerized has drastically reduced our work load and increased the productivity of our small staff.

The calendar display for the administrator and the front office manager is well thought out, easy to use and the color coding of the display has virtually eliminated deposit and rental payment collection errors.

I wish we could scroll back in time on the reservation calendar more than twelve months. Guests frequently want to see when they rented different units in previous years.

I started my vacation rental business from scratch, and didn’t have any experience with booking software. I found Lodgix to be easy to use and operate. It also saved me a lot of time processing reservations. Once I got everything set up, it just takes a couple clicks to confirm a booking. I couldn’t imagine trying to keep my reservations and calendar any more organized than Lodgix does.

Excellent customer support Calendar always stays updated. No double bookings Automatic trigger emails save a huge amount of time. Syncs excellent with travel sites like VRBO

At this time I don’t have any Cons to speak of.

When only the best will do - get Lodgix, there is simply nothing better!

My "real job" requires me to be available 24x7, so I knew I needed a system that could automate everything in VRBO business the way *I* wanted it automated and this system is it!! I tried a few others but I knew they weren't for me when I was still trying to learn them three days later. With the Lodgix system I was up and running within a day because the system is *super intuitive* and just that easy to use. I think the one of the best testaments to the system is every time I ask myself "I wonder if I could have the system do X" and it can. Like others I enjoy: 1) Waking up in the morning to bookings that occurred over night while I slept. 2) Reading emails from my staff confirming job assignments that were automatically assigned by the system based on bookings. 3) Being able to handle all credit card transactions within the same system. Finally, I have been able to achieve a 70% occupancy rate through mid 2014 with no effort since Lodgix does all the work!

Not a one!

I went from excel spreadsheet to Lodgix about 3 years ago and thank god I did. You really need software to run a professional business even if the condos are yours.

Ease of use Dashboard Work Order Feature Automatic emails based on specific criteria Templates Etc

I would like to be able to send a text message to a guest from the system but perhaps its impossible for anyone to do The add-ons get expensvie - should come with the base product. IMO

With Lodgix being our "wheelhouse," our center of control, we very much rely on the services provided for our clients and staff. Being current, quick, user-friendly, accurate and detailed is all of what we need Lodgix to be and they exceed our expectations every day.

Being current, quick, user-friendly, accurate and detailed is all of what we need Lodgix to be and they exceed our expectations every day.

The defaults don't make sense to us sometimes and we need to go in deeper to tweak...

I chose Lodgix because it was an affordable option that gave me control over my website. The idea of paying someone to own my website and to give them control was not something I wanted to do. Lodgix was one of the most suggested platforms for someone who wanted to have control over their website and an easy back end program to put into your site. My web developer loved their platform and was able to quickly do my site. I like the way it looks as well.

I am not terribly tech savvy so I have probably called their customer service ten times, emailed them ten times, and did four trainings and every time they have been super helpful and prompt to work with. I wish all customer service was like Lodgix! It is almost unheard of to have people call and email you back with answers so quickly these days!

I am not super tech savvy so I have not thought things were super easy to learn. However, as I said above, their customer service is top notch and so they are always fast to get back and are super helpful. There have been a few features I really wish they had but they have been attentive every time I have expressed those thoughts and are working on implementing a few.

Ability to show all availability for all properties on one calendar has made a huge difference in bookings for us. The Lodgix Wordpress plugin made creating a website super easy and was done in just a few hours. The application itself is easy to use, easy to setup and intuitive.

Integrated to HomeAway, platform is every stable and fast.

Not the best phone support, however their online ticketing system is very very good and their documentation is very comprehensive.

I really appreciate their constant improvements. I am happy with Lodgix and love the price. I am not looking for another booking engine at this time.

The subscription price is what I love the most.

I would rather talk to a people than type out my questions. I would rather do that then make an appointment. I would rather talk with someone one on one when I have a question.

Of all the positive things that have been said, the most important is customer service. I am not always excited about change but they make it easy,

Being able to send an email with a question, no matter how silly or inconsequential to another, my questions are always answered quickly and always guide me to the right way to fix something I have messed up.

Nothing