Everything with Booking Center has been wonderful from start to current. The process to transition, learn the new product, and continue to receive improvements has been great. We actually consider them to be friends even if we've never met them in person!

Booking Center checked all the boxes for what we needed in Property Management Software. It allows us to manage each room individually, but to sell the rooms by room-type so easier to arrange guests into the appropriate date and room. We've been in the Bed & Breakfast, Boutique Hotel, Short Term Vacation Rental business for 22 years and depend entirely on Booking Center.

We are so happy with Booking Center. If we ever have an issue or a wish-list for capability, they listen to our needs and make it happen. They built some extra reporting function for us and we use it daily.

Quick and efficient data entry and booking, modifications, etc. I'm not so sure the spanish is as easy to navigate as the english version.

Ease of booking, availability, etc. Very user friendly. Relatively quick replies to requests. I need cust support executive's help to do a lot of promos, changes, group work, etc. She is my go to person for a lot of my issues because she knows our product, our marketing and goals. She is top notch! All are very helpful and kind, but I prefer to work more with Erica because she knows my product so well. Thank you.

Some bugs continue since day 1... i.e. daylight savings time glitches A lot of technical applications that are not easy for the average person. Library of how to do things is not easy for me... I am more of a hands on person which is why I prefer to work directly with cust support representative , whom I can communicate my needs and problems with verbally. Help is more efficient to me when spoken.

Make sure you read the fine print if you go with this system. They have a 30 day notice for cancellation, so you will get charged an extra month if you don't do it by the end of the previous month.

If you like old, legacy PMS software, this is the beast for you.

Cumbersome and inelastic. Not modern. VERY legacy.

Excellent suite of products and services that fit our needs. From their numerous channel connections and easy to use tools, this is a premier PMS product on the market today. We have lots of corporate clients and utilize a lot of Direct Bill features. One of the few out there that has this fully functional and friendly to use functionality.

No dislikes. there are a few minor enhancement we would like to see. We have 200 units and there are a few small changes we have recommended.

Well next year the city is going to tear down a bridge that runs across the creek that my property is on. The construction is going to last 8 months. It will be very noisy, dirty and destructive. Part of my award winning gardens will be destroyed. So how do I communicate with guests that this is happening and put the best light on it that I can. First person that I thought I should call is my account representative. I spoke with him for at least 20 minutes telling him my sob story and he listened. When I was done venting we talked about how to put lipstick on a pig. I now have a plan and am moving forward to do my best for my guests. Thank you [SENSITIVE CONTENT HIDDEN].

Customer Service department is excellent.

all is good no complaints. Would recommend to other inns

I'm used to how this is setup both in the back end and front end. I'm an Opera user and its very easy to transition from Opera to BookingCenter, without having to pay for the steep price of Opera. I like that it is online so I can access the system from wherever. I also like that I can customize it and it contains a lot of data fields so that I can really measure everything that we need.

The booking engine can use some improvement. Would be great if there was more options for payment processing but this can be covered with email invoicing.

Everything from reservations to billing is covered. Its simple and an education of the hotel busines

Its online, has a simple interface. Almost never any glitches and the software itself is like an education in the hotel business. Very good metrics.

Wish more people in India would use it. An integration into Tally, our most common accounting software would be awesome.

We love Booking Center. From reservations to technical support, they are the best!

This software is the easiest to use and train. Technical support is always there when you need assistance.

There is nothing we do not like about this software and the company.

We have partnered with BookingCenter for 11 years now for our 110- room Las vegas hotel. They have far surpassed the clumsy systems we evaluated and made a user-friendly system that does our day-to-day job.

Simple user interface, connectivity to our merchant provider (Elavon), and seamless integration to all OTAs. Everything just flows.

I want a an iOS or Android app that can make guest experience part of my operations - guests can request services in real-time and my staff can respond. They tell me they are working on this.

Excellent service, easy to use. Price correctly, the most user-friendly available.

Great and easy system to work with, cloud system with easy access.

The connection with SynXis is not always perfect, however, the team is always ready to work to reactivate any connection issues.

We went from a hand written reservation book to BookingCenter’s cloud based system and our reservations increased immediately!

It was east to learn and the support staff is very responsive and very nice! I

We didn’t have any complaints about the software

Very good software

Simple and Easy to operate for a full service hotel without fuss. generates all the reports in a moment.

Nothing, everything seems perfect to me for my purpose.

We were looking for a reservation system that would allow multiple users to access the reservations, store the data natively on a MAC and process credit cards. 1. I purchased 3 licenses for use with OS X server. We ALWAYS have problems when a 2nd user attempts to log in and the system usually locks up. There is no way 3 people could work at the same time. 2. The system appeared to be processing the credit cards, but after paying for and installing an upgrade that was supposed to work with Mavericks, the payments no longer processed, even though everything appeared to be working normally. It was a nightmare trying to get payments from the guests after they left and several of them never paid. Other transactions processed more than once and some of the guests filed disputes with their credit card provider, in some cases causing us to to loose or payments entirely. We spend countless hours of this problem, alienated our guests and have no idea how much money we lost. We received a fix, but are processing with a virtual terminal, because we don't have any confidence in this system. 3. The Tech Support runs out after a brief time and they charge you after that. Most of the time, you have to leave a message and someone will get back to you within 48 hours. They Ain't Apple! 4. The system is cumbersome to use and has modal windows so you have to open several windows the back out closing the windows in the same order you opened them. 5. I have a software development background and can tell you there are several bugs in this system and it is poorly designed and written.

Software is easy to train staff on its use

Setting up promos Also, wish system knew if a room was only open for 1 or 2 nights, that instead of the reg minimum of 4 nights, it allows a 2 night booking

Cuts down a lot of time for reports, (quarterly, tax exempt etc..) Easy reservations, guest look up..I just could not be happier

user friendly, easy to learn and use and patient trainers

It would be nice to have a one click print

It's very easy to use and don't use to have problems to manage it.

Sometimes is complicated find customer service to fix troubles

This multi faceted program allows me to fully manage my property seamlessly with Travel Agents, as well as with the Global Distribution network. This is at a very reasonable price. I would recommend this to anyone who is looking for a full muti use program.

easy to use software. Very intuitive. allows for online booking, credit card processing. room/rate management. Integrates with Exepdia, Travelocity, Priceline, and all other major Online booking websites.

I cannot think of 1 issue

A "must have" for any Hotel, Motel, B&B, etc. In my mind there is no comparative product for the money.

Global marketing network integration, easy to use for both the customer as well as business staff, tracks all customer transactions seamlessly, usable & relevant reporting, intuitive, solid and knowledgeable support staff, stable company, affordable for small business, scales well.

None; this is REALLY a great product.

Benefits: are feed back

Features are most important is the realist Humanpals lip sink is on queue. must follow the video instruction to use which are EASY TO use. Integration into my business is easy.

improvements only if you do not follow instructions. aspects follow instructions. Integration w/my business is simple.