All PAN Hospitality Suite Reviews
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Lesley
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Hotel software review
Our lodge has been using this software for more than 20 years. We have seen the package develop and add many features over the years. We are totally dependent on our computerized system and would not consider a change. It has been of huge benefit to our company.
PROSPanstrat is a reservations package that is integrated with the accounting function. As such it is a "one stop shop" that provides all that is needed by a hotel from processing an invoice to being able to download management reports and stats.
CONSNo sytem with this functionality can be simple. It takes focus and some intelligence to operate, but that said the support teal is always available to assist with any difficulties.
Reason for choosing PAN Hospitality Suite
We chose PAN Hospitality suite because it was a fully integrated system that fulfilled all our requirements and because they showed a caring and considerate attitude to loading and training our staff on this new system.
Vendor Response
Dearest Lesley, Your review made our day! Thank you so much for taking the time to leave us such an amazing review. We agree with you 100% - PAN offers a "one stop shop"! We count ourselves lucky with customers like you. We look forward to working with you on a continued basis.
Replied August 2019
Cady
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Not bad
Pan is assisting in running the back end, reservations, stock etc. Not a bad product taken me a while to get a hang of it but knowing the program now, I can say it's really not bad.
PROSI like that fact that all aspects such as your accounting, stock, pos & reservations are all in one program
CONSI used to work on apex and find that pan is not as user friendly, there are a lot of buttons to click, just to many things to do to execute a simple task. Many little things can be done to improve pan
Reasons for switching to PAN Hospitality Suite
Last company I worked at had this system.
Vendor Response
Dearest Cady, PAN is a fully integrated, live system and includes running all aspects of establishment as you duly noted. Because of the accounting foundation PAN is built on and the many security measures in place it might take a few more clicks. Feedback like this helps us constantly improve our product by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this response. We would love to hear from you regarding the items you would like to see us improve on. Thank you and yes, the more you work on PAN the easier it becomes.
Replied August 2019
Candice
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2020
MORE Family Collection review
I find PANstrat works more for a single property reservation rather than a multi-property.
PROSSimple to book off availability screen. Easy to navigate. On the availability screen, we are able to see current bookings in the system for a specific date and we are able to go into every booking from this screen, this helps us cross sell and not just turn away bookings. We are able to set our deposit groups and use them effectively.
CONSRate build - cannot build our promotions. Different rate plans for per person, single and children which is time consuming and we end up with way more rate plans than we need. We cannot set up parameters on the rates itself such as when do certain rates pull up and when they don't. Syncing issues. Guest lists have to be entered for each property on a multi-property reservation. The system does not have a smart and easy search engine for existing profiles when you are on the guest list. Cancelled slashes on a booking does not stand out and becomes too confusing when there are many slashes on a booking. There are a lot of things that you have to do on the CRS and also on each property which is so time consuming, like with adding deposit groups, have to be done on CRS and property level.
Reason for choosing PAN Hospitality Suite
Cost effective and at the time, we believed it met most of our multi-property needs.
Reasons for switching to PAN Hospitality Suite
Opera support was weak.
Lene
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Most Efficient Software On The Market
100%
PROSIt does everything, all in 1. All systems are integrated through Pan, from the housekeeping department, Kitchen, stock, front of house, reservations, bookkeeping, POS, inventory, Pan really does it all! The support team is awesome and always there to assist.
CONSThe hanging of the system and the fact that we have to Ctrl, Alt Delete on a regular basis and restart the program.
Vendor Response
Dear Lene, Thank you so much for your kind words and the great review. We absolutely agree - PAN really does it all and our team is amazing! Your system that "hangs" sounds like it is probably a network / connection issue. We will personally give you a call to see if we can help identify the problem but you might have to get your IT technician involved. Please do take care and stay safe Yours in Hospitality #panteam #panfamily
Replied December 2020
Leandri
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Sefapane Lodge and Safaris Review
Very happy and will recommend to others.
PROSUser friendly All in one product from accounting to reservations, stock and point of sale all integrated.
CONSWe struggle a bit with reporting outcomes for reservations, this might also be because of our complex setup.
Vendor Response
Leandri, we are delighted to hear that you will recommend us. Thank you so much for the wonderful review we are so grateful for your kind words.
Replied July 2019
Simone
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2019
All in one solution!
Our company has used PAN Hospitality Suite for over 10 years and we would never change systems.
PROSIt is an"all in one" solution, that is real time no needing to wait for day end to get your results. The software is very strong in accounting which is fulling integrated with Reservations, POS and Stock Control. The property management system is able to sync with our online reservation availability and is extremely easy to use.
CONSThe reservations part of the software can sometimes get complex, but once you are trained on the system you learn quickly how to use it.
Vendor Response
"Simone, thank you so much for taking the time to leave this excellent review. We really appreciate your business.
Replied June 2019
Gerber
Hospitality, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Good support
Good product backed by good customer service
PROSThe software is easy to use, it has flexible reporting capabilities and excellent round the clock support
CONSThe installation process is somewhat cumbersome but once it is up and running that is not something you need to worry about.
Reason for choosing PAN Hospitality Suite
Support and ease of use
Reasons for switching to PAN Hospitality Suite
We needed something that was more specific to our industry
Vendor Response
Hallo Gerber, thank you for leaving such a nice review. We are glad that you find value in our software package, especially with regard to reporting and our level of support. We remain committed to our clients, now more than ever!
Replied December 2020
Chad
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2019
The Last Word Hospitality Review
We've come a long way with Panstrat and they are very personable and have developed features and reports etc as we have gone along. Their training was very good for me personally and has helped me in accounting as well.
PROSIt's very easy to use and the interface is user friendly. The customer support is very helpful and a solution can always be found.
CONSSometimes the reports I require are not exportable (but this can be modified by the development team).
Vendor Response
Chad, thank you for leaving such a nice review. We are glad that you find value in PAN and our training. Our dedicated staff will be pleased to learn of your high praise.
Replied July 2019
Adrienne
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2013
Review on Pan Hospitality Suite by Adriƫnne de Clerk - Oceana Beach & wildlife Reserve
If you have not changed to Pan Hospitality yet - do so NOW - don't waste time on any other system! Pan Hospitality is really the best product out there & will meet every need you have. With their custom reports they can do for you - life is made easy :-)
PROSI've worked on various hotel systems during my 18 years in the industry. Pan Hospitality Suite is the only system which has all-in-one. The system itself is very easy to learn, training given by their consultants are really good and the support throughout the year unbelievable. Cost wise very cheap - compared to the various other hotel systems - who has hidden costs (each report you want, they charge you extra) - NOT with Pan Hospitality. From the moment you make the reservation, to charging the guests, checking them out - all the way to doing your actual VAT RETURN on Pan Hospitality - is the only way I can see any hotel doing business! I have been taking Pan Hospitality with me from each hotel I've worked at & recommend it to everyone in the industry - you will NEVER look back once you've gone online! We have online reservations linked to Pan Hospitality - which makes it so easy for guests to book directly online too. THANK YOU PAN HOSPITALITY for the best product ever!!!
CONSCons? Only cons on this system - is that all hotels aren't using it yet!!!
Elandi
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
PAN Review
The reports and integration are amazing. The support we receive from PAN is of exceptional quality.
PROSThe integration of accounting, reservations and stock is very impactful. It is very user friendly and the integration with our existing business was very easy
CONSThere is nothing at this stage that concern us
Reasons for switching to PAN Hospitality Suite
Mainly because of integration between the different departments in hospitality
Vendor Response
Dearest Elandi, thank you so much for your kind words. We really appreciate you taking the time to share your experience with PAN. Being fully integrated is definitely a huge advantage! Our dedicated staff will be pleased to learn of your high praise. Thank you.
Replied December 2020
Kelly
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed February 2013
PANHospitality PMS and Channel Manager Review
If you want to have more control of your business and would like to be able to manage everything in house. Panstrat gives you the tools you need. The team are also very supportive with tips and advice on working through your unique business challenges.
PROSWe have saved time on training and data entry, The single system instantly updates data with each transaction in each department eliminating re-entries and errors, also savings time. It's a versatile and complete package with great predefined financial reports to help you keep your finger on the pulse. The channel manager has saved on commissions and given us direct access to the top booking channels. It's been much easier to manage all the agents and channels though one portal and update our website and mobile sites instantly. From a management point, the pending transactions feature gives you a handy way of tracking operations by shift or day.
CONSAll thought it's easy to use, it does take some time to employ all the features to get the most out of the system. But that can be expected as you are setting up your accounting, PMS, stock and channel manager all at the same time.
Christiaan
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Pan Hospitality
Software is amazing, and the staff feels like family
PROSPan Hospitality is user-friendly, combats fraud, and is developed in such a way that the steps and processes are logical. The reporting is fantastic and has a lot of functions that one can use.
CONSThe fact that everything can be done on one screen, but then again the steps that one need to follow are logical
Vendor Response
Christiaan, thank you so much for your kind words. We really appreciate you taking the time to share your experience with PAN and we agree, we are family!
Replied July 2019
Johannie
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2013
Tswalu
Since installation we have not had one day down time due to non function of programme. Well maintained programme overall.
PROSWe use the programme as all in one, incl stock management
CONSno cons for us at this stage