All QloApps Reviews
1-16 of 16 Reviews
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Naveen
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
We had minor issues while installing the product on centos hosted server. Now its working great.
Realised the new service we could offer to our new clients especially smaller units of hotels and service apartments
PROSMulti vendor, back end hotel management, hotel config is easy. Booking and invoice are great. also the confidence it is built on prestashop, has all the features for marketing and customer retention
CONSNeeds assistance for new users in the admin and while installation. Backend could be bit messy with so many entries for a booking.
Frank
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Excellent Support
Been using for 2+ years. very satisfied.
PROS1. Ease of use 2. features 3. Technical support
CONSCustomization doesn't come cheap... but job is always well done.
Reason for choosing QloApps
Initial entry was free and i didn't want a product where i will be forced to pay monthly installments
Kl
Hospitality, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Very bad support
Misinformation on their website when they say this app support IIS when it fails to meet specifications during installation as the installer looks for specification for Apache only
PROSThe app has a beautiful website and features found on the website is very enticing
CONS1. The instructions provided for installation is not complete 2. Support is very unresponsive and the first thing they recommend is that you buy their installation service which is very expensive and defeats the purpose of using Open Source with "Free”advertised 3. It seems that the "Free”app is only a ploy to make you pay for additional services that will turn out to be more expensive than buying an Application
Vendor Response
Hello Kl, You created a ticket on our support system regarding your issue of installation on IIS server. We asked for your FTP details so that we can check and resolve the issue. But you never responded. QloApps is completely compatible with IIS servers and still if there is any issue then we are always here to help. We resolve the installation issues faced by our clients without any service purchase or subscription. QloApps Installation plan is only suggested to client when a client cannot install QloApps himself and he asks us to do that. We are still willing to resolve the issue, please revert so that we can assist you.
Replied May 2019
Chad
Information Technology and Services, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Quality Xperience & Integration
Dashboard provides a nice overall of day-to-day and historical happenings, from online visitors through to orders and performance based reporting down to room level. Providing insight to data which one did not see prior, which when used proper can really help to be more personalized with hotel guests
PROSHow well the platform is integrated overall - while there are allot of features within, there isn't allot of overlap which is very nice. Less overlap provides a much more pleasant and stable experience as the admin and end-user. QloApps allows for unifying website and client management with ease, now updating room information for the front-desk is updated online at the same time. Keeping website data fresh and more appealing for visitors.
CONSDemo data upon install is helpful for a initial overview - however not clear on how to remove demo orders and related data. After researching - there is a free data cleaner module included to provide a fresh start.
Reasons for switching to QloApps
Development is very much behind current trends, lack of innovation - including existing website. Poor customer service with no online account management of any kind. Seems particularly odd since they are in the business of hopefully helping hotels provide a personalized guest experience, yet have none for the actual client paying for the software.
Vendor Response
Hello Chad, Thanks for your review. Regarding the demo data removal, We have given a demo data cleaner module for free in QloApps. Just go to the Module and Services tab search for QloApps data cleaner https://prnt.sc/ouzpqo Install this module and clean all your data.
Replied August 2019
Panos
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
The Ultimate Hotel Management platform
I couldn't add anything ... SUPPORT, SUPPORT, SUPPORT & versatility. The entire platform is for free.
PROSVery versatile, based on Prestashop platform, you are able to manage both your website along with rooms and hotels. You may add as many hotels as you like and assign as many rooms as you like as well.
CONSIf you have polytonic languages you have to switch some features on. Although I experienced such an issue, the guys were more than willing to help me. Thanks Guys !!!
Reason for choosing QloApps
Prestashop is familiar to me, once I created too many shops for my customers and that it was a key point for choosing it, along with the special support team. Real PROS !!!
James
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Excellent software for bookings
This was easy to set up, customizable, rapidly deployable, offers excellent customer service
CONSSome very basic features are paid add ons. The fact that the dashboard is not standard is kind of crazy. How is someone to run a hotel without knowing whom is expected to arrive today?
Vendor Response
Thank you James
Replied September 2021
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
online reservation system
it's easy to manage customers, also it's easy to integrate with other systems
CONSbulk room book and release option could be improved otherwise everything looks fine!!
Suresh
Information Technology and Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Very Prompt Support Provided for Payment Gateway Module
We had some technical issues on CCAvenue Payment gateway module and Qloapps team provided very good and prompt support to us. Qloapps team continuous working till the problem solved. We are very happy with support they provided. We recommended everyone to use the Qloapps.
PROSPropery Understanding the issue and Very Prompt support provided. You don't have to wait 2-3 days. You will get Instant reply from them.
CONSI have not found anything. Everything is perfect.
Reason for choosing QloApps
Very user friendly.
Vendor Response
Thanks for the wonderful feedback. It motivates the entire QloApps team to make it a more efficient product.
Replied October 2022
Akhmad
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
The best backend hotel management
Qloapps is to use. While its already integrated with Prestashop. So far so good. The support team are very nice. Quick response and solve the problems with ease.
CONSThis version of Qlo doesnt have option to make rooms unavailable for certain date
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Nice response so quickly
I want to improve this app together. Thanks.
CONSSo friendly support, I want to keep using it for a long time.
Levis
Verified reviewer
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
QloApps is awesome and the user experience is lit!!!
I was able to get a fully hotel booking system up and running in minutes, support team is always on standby to answer any of my pressing QloApps questions through WEBKUL platform.
CONSThe UI need to be improved especially on mobile phones and tablets, the system is also somehow heavy with our low internet speed here in Africa.
Marco
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Perfect result on time
We have asked for some customisation which have been delivered on time and as requested. Full of functionality. Demo available to test the product.
CONSDifficult to customize if not an expert. The marketplace is not ready to use for an OTA without additional customisation.
Amir
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Amazing Platform
Hotel and co-works solution
PROSVery good platform with many modules and solutions , the customer support and the modification were highly professional and responsive.
CONSEmail configuration - still needs modification and check
Mohamed
Airlines/Aviation, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
This system is amazing
too fast very easy Excellent technical support control panel with all the details And it's also free
CONSeverything is good Highly recommend this system
Mukesh
Hospitality, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Awesome Product And Support
I like the support and software.
PROSThe software has all the required features which I need to run my hotel business online. Although I am not a tech guy but the installation is so very easy and it took a few minutes to launch my website. Support is wonderful and fast without any doubt. Thanks for starting my hotel business online.
CONSAs far as I have noticed I did not found any con. Especially when the software is free. What to expect more...:) But if there is any then their team will guide you
Davide
Hospitality, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great and free!
Very well developed, plenty of useful features. Assistance is also spot on
CONSno complaints, qloapps is pretty intuitive and free to use.